The document discusses improvements to CLO's profile selection process for customers. It introduces a new Job Questionnaire (JQ) to better understand customer needs and match candidates accordingly. The new shorter JQ asks about job roles, skills, sub-products, and future recruitment needs. Implementing the JQ in sales and re-raising meetings will lead to more accurate profile matching, faster matching, increased matches, satisfied customers, and reduced client drop-outs. Guidelines for effective JQ usage and an implementation timeline are also provided.