This document outlines the personal qualities and professional skills needed for careers in the information and communications technology (ICT) industry. It discusses that ICT professionals require technical skills, business understanding, consultancy and management abilities to drive change. Specific skills mentioned include communication skills, problem solving and analytical abilities, project management skills, design thinking, and the motivation to support customers through programming and after-sales service.

1. Personal Qualities and Professional Characteristics for the ICT Industry

2. Change results in skill needs in ICT As companies develop, they need high quality professionals to support change Unique characteristics are required of these professionals to drive change forwards

3. SKILLS NEEDED Technical Skills Understanding Business Need Consultancy Ability Management skills Problem Solving & Analytical Skills Personal characteristics & interpersonal skills

4. Communication Skills Non technical operators Technical knowledge Listening skills Understanding the problem Liaison Oral skills Written skills Have a clear overview

5. Management Skills Project Leaders Systems Analysts Network Administrators Database administrators Schedules Resources People MOTIVATION

6. Design Skills Creative thinking Critical thinking Technical knowledge Design new systems

7. Problem solving abilities Product support After-sales service programming