6. Point of parity (POP) Point of difference (POD)
white cream Gentle
Moisturizer Protective
Smell good Caring
No side effects Blue white tin box
Effective cleansers High quality
Mild Value for money
Sweet smelling product
12. Customer-Based Brand Equity Pyramid
RESONANCE:
Commitment,
Attached
Community
SALIENCE: Various products for various purposes
Blue colored box with Nivea written in white
JUDGMENTS:
Credibility,
Superiority
FEELINGS:
Warmth, fun
Fragrance, Softness,
young, attractive,
Satisfaction, Simplicity
PERFORMANCE:
Reliable, Quality, mildness,
Gentle, care, consistency,
cleanliness, pure
IMAGERY:
For Family, sympathy
friendship , loyalty, Heritage
for family, sincere
4. RELATIONSHIPS =
What about you and me?
3. RESPONSE =
What about you?
2. MEANING =
What are you?
1. IDENTITY =
Who are you?