Produce reliable content with DITA CMS, presented by Nolwenn Kerzreho, IXIASOFT's Technical Account Manager, Europe, at Tekom CCMS Bologna, June 2017

1. IXIASOFT all rights reserved • Confidential
Produce Reliable Content with DITA CMS
Nolwenn Kerzreho, Bologna, giugno 2017

2. 2017
Ma chi è?
Nolwenn (Kerzreho)
• Technical translator, communicator
and consultant for over 10 years
• Participated in DITA projects in
Telecom, Medical Devices, &
Software
• Curriculum designer & teacher of
Tech Comm in University Rennes 2
• Evangelist & author of several
technical articles, contributor to
forthcoming Current Practices and
Trends in Technical Communication

3. 2017
What We’ll Cover…
• Your Quality Content Life-Cycle
• Controlling and Automating, Who’s Interested?
• Use Case: Brainlab
• Questions & Answers
Let’s get started!

4. 2017
Provide Quality Information
• Technical
No technical errors, matches the product
• Linguistic
No errors, less interpretation possible, right language
• Functional
Users can achieve easily what they need to do
with the information provided
• Material
On the right device, timely delivery

5. 2017

6. 2017
Let’s
focus
here

7. 2017
Source Content Development Workflow
Content
Dev
Content
Checks
Content
Styling
Content
Rendition
Tech
Linguistic
Tests
Product Tests
Content
Delivery
Feedbacks
Tech writing Customers SupportFactoryEngineering Tech writing
Translation

8. 2017
Source Content Development Workflow
Content
Dev
Content
Checks
Content
Styling
Content
Rendition
Tech
Linguistic
Tests
Product Tests
Content
Delivery
Feedbacks
Tech writing Customers SupportFactoryEngineering Tech writing
translation

9. 2017
Example: Translation Development Workflow
Content Extraction Transfer Reviews
Tech
Linguistic
Tests
Product
Tests
Insertion
Tests
TranslatorProject managerTech writing
Delivery
Editor Project manager

10. 2017
Control and Shared Responsibility
Translation
Procedure test
Technical/linguistic review
And Quality, Legal, Regulations…
Translation
Factory
Engineering

11. 2017
Methods and Audits: Envision
• What are your company’s overall goal?
• Do you have a sustainable content framework?
• What content will you deliver in 5 years from now?
• Should you propose a different way of doing things?
• What are the expected benefits?

12. 2017
How Can a DITA CMS Help?
• Workflow Support
• Automation
• Reuse
• Administration

13. 2017
CCMS Helps: Remove Formatting Workload
Content
Dev
Content
Checks
Content
Styling
Content
Rendition
Tech
Linguistic
Tests
Product Tests
Content
Delivery
Feedbacks
Tech writing FactoryEngineering Tech writing Customers Support

14. 2017
CCMS Helps: Automate Publishing & Offer Consistent
Delivery & Styling
Content
Dev
Content
Checks
Content
Rendition
Tech
Linguistic
Tests
Tests
Content
Delivery
Feedbacks
Tech writing FactoryEngineering Tech writing Customers Support

15. 2017
CCMS Helps: Automate Publishing & Offer Consistent
Delivery & Styling
Content
Dev
Content
Checks
Content Rendition
& delivery
Tech
Linguistic
Tests
Tests Feedbacks
Tech writing FactoryEngineering Tech writing Customers Support
translation

16. 2017
CCMS Helps: Lessen Overall Volumes Checked
Content
Dev
Content
Checks
Content Rendition
& delivery
Tech
Linguistic
Tests
Tests Feedbacks
Tech writing FactoryEngineering Tech writing Customers Support
translation

17. 2017
CCMS Helps: Start Translation Earlier
Content
Dev
Content
Checks
Tech
Linguistic
Tests
Tests Feedbacks
Tech writing FactoryEngineering Tech writing Customers Support
translation
Content Rendition
& delivery

18. 2017
… Diminish content & remove extraction/insertion septs,
accelerate multilingual delivery
Content Extraction Transfer Reviews
Tech
Linguistic
Tests
Product
Tests
Insertion
Tests
TranslatorProject managerTech writing
Delivery
Editor Project manager

19. 2017
… Diminish content & remove extraction/insertion septs,
accelerate multilingual delivery
Content Transfer Reviews
Tests
Product
Tests
TranslatorProject managerTech writing
Delivery
Editor Project manager

20. 2017
Other Popular Helps Include:
• Faster retrievability of content
• Email notification, dashboards and push
to collaborators
• Control on changes, versions
and published content
• Easy Web tools to accelerate reviews
• Support for product, audience and other variants…

21. 2017
Better Quality Content?
• Automate when there is no added value
• Create consistent message and focussed content
• Approved, translated content is reused ad lib.
• Specialized people work on their main tasks,
creating better content
• Contributors don’t waste time
• Faster deliveries means more market shares
• Automation means you can create more outputs: web,
mobile, apps, displays

22. 2017
Use Case – Brainlab [Medical devices]
• Mixes hardware and software documentation
• Content created by core team (Munich) and translated to
13+ languages
• Moved to DITA then to DITA CMS
• Needed control, automation, easier reuse which was getting out
of hand
“Get the benefits of your move to modular
content right away with management”

23. So What is Different about DITA?
• Open Standard
• International Standard
• Adopted Widely

24. 2017
Other Factors that Come Into Play #1
• DITA is an open standard:
there are no proprietary
flaming hoops for your content
to jump through
• Everything is available for
inspection and can be
modified/specialized/extended

25. 2017
Other Factors that Come Into Play #2
• DITA usage in some
sectors is becoming an
accepted way of doing
business
• In semiconductor sector,
where I.P. is content and
manufacturers
incorporate components
from other vendors, DITA
has become the de facto
way of doing business

26. 2017
And by the way…

27. 2017
Let’s discuss
Blog: www.ixiasoft.com/en/news-and-events/blog
Twitter: @IXIASOFT (plus @nolwennIXIASOFT)
IXIASOFT DITA CMS Users LinkedIn group:
www.linkedin.com/groups?gid=3820030