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Collaborating with SMEs - CIDM's Ride - June 2017
Ixiasoft, established in 1998, specializes in a DITA CMS that simplifies technical documentation management for industries like software, semiconductors, and medical devices. Their user-friendly tool integrates advanced features such as collaborative editing, tracking changes, and a Microsoft Word-like experience, minimizing the need for DITA knowledge. The company, with a global presence, generates revenue through licenses and services, with a significant focus on enhancing content reuse.
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Collaborating with SMEs - CIDM's Ride - June 2017
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- 2. 2017 Corporate Overview 1998 2000 20062017 Spin-off from a news content aggregator Birth of IXIASOFT Native XML database server TEXTML Server CCMS to manage technical documentation DITA CMS Flagship product; global, industry leading customers DITA CMS: leading CCMS IXIASOFT K.K IXIASOFT Inc. Global team: in Canada, Europe and Japan Montréal DITA TC Keith Schengili-Roberts Chair, Adoption Committee USA 58% Europe 37% Japan 5% Licenses 70% Services 30% Revenues Eric Sirois Leigh White
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- 7. 2017 DITA CMS Web Tool • Microsoft® Word-like experience • Create and edit content •Track changes • Insert images and tables • Spell checks • Add comments • No DITA knowledge required • DITA complexity is hidden • Extends reuse capabilities • User-friendly interface • Optimized for collaboration between SMEs and technical writers • Developed with UX firm to optimize user experience • No training required • Easy to deploy and to maintain web application using HTML5 technologies
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Editor's Notes
- #6 Understands reuse, information model, consistency, style, cares about the quality, cares about the end user experience, is passionate about the content. Often has the best overall understanding of the product next to the sw architects or principle engineers. Know about reuse, traceability, translation, etc etc When they are good, they are very technically knowledgeable, Sometimes don’t know the product to the depth they need to, and in something like telecom, not possible. KEY THING – they are not engineers.
- #7 Understands sw architecture, code libraries, cares about the internal user experience and peer experience, is passionate about the code. They know about a feature, a functional area, or some narrow slice of the product.The key thing is that THEY HAVE ANOTHER JOB Sometimes thinks they are focussed on end user when they are not – rebuilding the product rather than using it Sometimes great info engineers, sometimes not. When not, they might believe that consistency, style, reusability, is definitely not a good use of their time when they can do it all really fast in MS Word.
- #8 Creation of a tool to facilitate collaboration across the entire organization 3 Driving forces From 2 web applications (based on java applets) to a single web platform based on modern technology (HTML 5 and Javascript)