This document discusses roles and responsibilities in problem solving meetings. It outlines the roles of the problem owner, facilitator, referee, implementers, experts, and non-experts. It also discusses levels of commitment, using energy productively depending on the climate, prioritizing tasks based on importance and urgency, and a nine-step problem solving process.

1. Problem SolvingIfyoubelieveyou will solve a problemthenyou will.

2. Roles & Responsibilities (1/2)Don’t blame the referee2Problem OwnerAccountableforresults

3. Decisionmaker

4. ResponsiblefirthedirectionContentFacilitator Manage theprocess

5. Design themeeting

6. Manage communicationRefereeResourcesImplementers: Contributetothedecision (not makeit)