This document discusses roles and responsibilities in problem solving meetings. It outlines the roles of the problem owner, facilitator, referee, implementers, experts, and non-experts. It also discusses levels of commitment, using energy productively depending on the climate, prioritizing tasks based on importance and urgency, and a nine-step problem solving process.

1. Problem Solving Ifyoubelieveyou will solve a problemthenyou will.

3. Decisionmaker

5. Design themeeting

7. Barriers: People neededtogetthedecisionmade

8. Experts: Provideexpertise

9. Non-Experts: Naive resourcesoftenhavethemostinterestingideasIdeas

10. Roles & Responsibilities (2/2) Winning Commitment 3 High Creative Problem Solving I have a problemandneedideas Best CurrentThinking I have an idea/ propositiontowhich I am attachedand I wouldliketohearotherideas/builds Initial levelofcommitment I decide but I wanttoknowwhatconcernyouhave I decide Low Time

11. Usingyourenergyproductively High Energyusedfortask Energyofteam / individual Energyusedforself-preservation Low Threatening Adversarial Neutral Cooperative Supportive Climate 4

12. Important Tasks vs. The Merely Urgent A Matrix For Deciding Priorities 5 High Risk / Importance Low Pay-off / urgency

13. Nine-step problem solving process 6 Task Headline 1 Task Analysis 2 Springboards 3 Selection 4 WaysandMeans 5 Emerging Idea 6 Itemized Response 7 Possible Solution 8 Next Step 9