BI is rapidly advancing as a tool for getting the right information to the right people at the right time, streamline processes, and ultimately drive better interactions with patients, members, physicians, and partners. Join Perficient as Health BI Practice Manager, Mike Jenkins, discusses: The Basics of Business Intelligence BI Concepts and Definitions in the Healthcare Industry The BI Maturity Model This is an insightful introduction to business intelligence for healthcare.

1. An Introduction to Business
Intelligence in Healthcare
August 30, 2012

2. About Perficient
Perficient is a leading information technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology solutions that integrate
business processes, improve worker productivity, increase customer loyalty and create
a more agile enterprise to better respond to new business opportunities.

3. Perficient Profile
 Founded in 1997
 Public, NASDAQ: PRFT
 2011 Revenue of $260 million
 Major market locations throughout North America
— Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland,
Columbus, Dallas, Denver, Detroit, Fairfax, Houston,
Indianapolis, Los Angeles, Minneapolis, New Orleans,
Philadelphia, San Francisco, San Jose, Southern California,
St. Louis and Toronto
 Global delivery centers in China, Europe and India
 2,000+ colleagues
 Dedicated solution practices
 87% repeat business rate
 Alliance partnerships with major technology vendors
 Multiple vendor/industry technology and growth awards

4. Our Solutions Expertise & Services
Business-Driven Solutions Perficient Services
• Enterprise Portals  End-to-End Solution Delivery
• SOA and Business Process Mgmt  IT Strategic Consulting
• Business Intelligence  IT Architecture Planning
• User-Centered Custom Applications  Business Process & Workflow
• Interactive Design Consulting
• CRM Solutions  Usability and UI Consulting
• Enterprise Performance Management  Custom Application Development
• Customer Self-Service  Offshore Development
• eCommerce & Product Information  Package Selection, Implementation
Management and Integration
• Enterprise Content Management  Architecture & Application Migrations
• Enterprise Resource Planning  Education
• Management Consulting  Interactive Design
• Industry-Specific Solutions
• Mobile Technology Perficient brings deep solutions expertise and offers a
complete set of flexible services to help clients
• Security Assessments implement business-driven IT solutions

5. Our Speaker
Mike Jenkins
• Health BI Practice Manager for Perficient
• 25+ years of experience architecting, developing, and
implementing solutions for organizations in the US, Canada,
Europe, and Asia.
• Experienced in healthcare, finance, defense, manufacturing,
training, and retail industries.
• Some of Mike’s healthcare projects include:
• Developing a core measures proactive monitoring system
• Developing an eHealth strategy for a growing community hospital
• Implementing transparent pricing and outcomes measurement
solutions
• Automating clinical and administrative tasks through forms
automation
• Connecting multiple healthcare systems through a common
patient portal
• Developing an electronic medical record application.

6. Outline
• What is BI
• Why use BI
• How do you use BI
• Common BI terms and concepts
• BI Maturity Model

7. What is Business Intelligence
An organizational framework comprised of a set of platforms,
tools, capabilities, and processes mostly powered by information
technology that assist an organization in converting their data
and information into actionable and predictive knowledge
Simply put… BI uses
data to make better and
quicker decisions

8. Why use BI
• Healthcare generates data by the ton.
• What do you DO with this data?
• What CAN you do with this data?
• Is it in an actionable format?
• Can you get it into an actionable format?

9. 5 rights for BI
• BI provides the ability for your
organization to
– get the right information
– to the right people
– at the right time
– in the right format
– via the right channel

10. Why use BI
Once this data is liberated, everyone in this
organization from the Chairman to the mail
clerk can use this data to find, justify, and
qualify improvements.
BI enables your organization to poke into your
data to identify broken workflows, locate
trends, improve performance, increase profits,
justify changes, and improve health.

11. Programs that Require BI
• Meaningful Use
• Core Measures
• HEDIS
• PQRS
• Accountable Care

12. How do you use BI
Report Cards – See how your team, your division, and/or your
company is doing on key performance measurements
Real-time Status - Some of this data can be analyzed in real-
time or within one day.
How can you improve your business if you could see the data
immediately?
Root Cause Analysis - Profits are down. Do you know why?
With BI, you can figure out if this is because you are seeing
fewer patients, getting penalized on reimbursements, getting
claims denies, or if you have a practice that isn't delivering. The
cause of the problem might not be what you think. It is better
to know for sure.

13. Key Performance Indicator
• This is what you measure
– Average Wait Time
– Average Length of Stay
– 30 day Readmissions
– Uncollected Revenue

14. Facts and Dimensions
Fact = KPI
Dimension are attributes that qualify facts
Date Age
Physician Gender
Insurance Race
Provider School
Denial Reason Complaint
Facility In Network
Diagnosis Code
Source: M87Systems

15. Cube
• Array of data that is understood in terms of its
0 or more dimensions.
Source: eAliance

16. Scorecard

17. Dashboard

18. Drill-down
• Demonstration

19. Decomposition Tree

20. Heat Map

21. BI Maturity Model

22. BI Maturity Model
Ecosystem
Mindset
Enterprise
Department
Individual

23. Questions
Thank You!
Mike Jenkins
mike.jenkins@perficient.com

24. Get in Touch with Perficient
• On Twitter: @Perficient_HC
• Our Healthcare Blog:
blogs.perficient.com/healthcare/
• To register for the second webinar:
www.perficient.com/Webinars
• To download the Health BI White Paper:
www.perficient.com/WhitePapers