The document outlines 12 principles of patient-centered care: 1) Accepting patients unconditionally, 2) Using self-understanding to help patients, 3) Providing consistency to support patient security, 4) Giving reassurance subtly, 5) Changing behavior through emotional experience not logic, 6) Avoiding unnecessary anxiety increases, 7) Objectively observing patients, 8) Maintaining realistic relationships, 9) Avoiding force as much as possible, 10) Centering care on the patient not symptoms, 11) Explaining procedures according to comprehension, and 12) Modifying procedures while keeping principles the same.

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1. Patient is accepted exactly as he is
a. Being non-judgement & non-punitive
b. Being Sincerely interested in the patient
c. Recognizing & reflecting on feelings
which patient may express
d. Talking with a purpose
e. Listening
f. Permitting patient to express strongly-
held feeling

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2. Use self-understanding as a
therapeutic tool

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3. Consistency is used to
contribute to patient’s Security

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4. Reassurance should be given in a
subtle & acceptable Manner

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5. Patient’s Behavior is changed
through emotional experience &
not by rational interpretation

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6. Unnecessary increase in
patient’s anxiety should be
avoided

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7. Objective observation of patient
to understand his behavior

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8. Maintain realistic nurse-patient
relationship

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9. Avoid physical & verbal force as
much as possible

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10. Nursing care is centered on the
patient as a person & not on the
control of symptoms

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11. All explanations of procedures
& other routines are given
according to the patient’s level of
understanding

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12. Many procedures are modified
but basic principles remain same

14. Thank you
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