The document outlines principles of change management for organizations undergoing change. It discusses that change is an ongoing process that impacts people on both individual and group levels. It also identifies reasons for change, including internal pressures to improve and external factors like new laws. A five step process is presented to manage change: build urgency, create a clear vision of the future, ensure the right people are involved, have clear actions and expectations, and lead the change from the top with integrity and communication. People are identified as the key to successful change management.

1. Principles of Change Management Created for Underground Vaults & Storage, Inc. 09/2009