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Presentation teaching&learning conference 2012
The document discusses the implementation of user support strategies to enhance Blackboard adoption at Saxion University of Applied Sciences, detailing various phases of adoption and the unique approaches taken by different schools within the university. It emphasizes the importance of personalized, on-demand support and the use of tools like Eesysoft to assist both faculty and students. A special offer for a free trial of Eesysoft during a teaching and learning conference is also mentioned.
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Presentation teaching&learning conference 2012
- 1. Sharing Support Contentto Improve Blackboard Adoption Leen van Kaam – Saxion University of applied sciences Michel Visser - EesySoft
- 2.
- 3. Short demo • Pro-activesupport • New functionality • Instructions to first time users • Known problems • FAQ’s • FME’s (Frequently Made Errors) • On-demand support • Anytime, anywhere, anything
- 4. • University op applied sciences • 3 locations(Enschede Deventer Apeldoorn) • 22.000 students • 1800 lecturers and 600 other staff • 12 schools
- 6. Adoption Phases • Experiments"Letting a hundred flowers blossom” • Formal policy of a school • Bb 1.0: course materials and information (announcements) • Bb 2.0: Tools for assessment (Assignment, Safe Assign, Grade Center) • Bb 3.0: Tools for communication (interactive tools) • Bb 4.0: Pedagogy, Didactics
- 7. Simultaineous development? • Experiments"Letting a hundred flowers blossom”, i.e » i.e. School of Education, School of Creative Technology, • Formal policy of a school • Bb 1.0: » i.e. School of Finance & Accounting, School of Environmental Planning & Building, School of Social Work • Bb 2.0: » i.e. School of Applied Psychology and Human Resources Management, School of Marketing & International Management, School of Social Work • Bb 3.0: » i.e. School of Governance & Law, School of Health • Bb 4.0: » i.e. School of Health
- 8. • And everyschool has it’s own ways to do things...... – i.e. 44 different course templates
- 9. • Every school has it’s own Bb policy • Differences of culture between schools • Emphasis on pedagogy • 3 languages – Dutch – English – German
- 10. User support • Manual Tool Personal help • Quick Reference Card • What’ s new …..? Users How do you do that in Bb? Tool Inspiration Lecturers Students Good practices FAQ Tool In the educational process I Where should I go to …..? want to realize…… How to do Procedures that in Blackboard? Educational Context/pedagogy
- 11. User support • Onewindow: no need to think where you have to go for support • Learning on the job: no need to go anywhere • Just for me, just enough, just in time
- 12. Eesysoft for usersupport • Learn how to use Eesysoft for our dream • 4 different project area’s: 1. Support for tools and procedures 2. Differentiated support for realization of formal school policy 3. Support for educational context and good practices 4. Monitoring the progress with Eesysoft
- 13. • We allshare the same problem • We all share the same dream – One window – Learning on the job – Just for me, just in time, just enough • Also share (parts of) the solutions?
- 14. Special offer Blackboard Teaching& Learning Conference Free 30-day trial INCLUDES: Installation of EesySoft Building Block Setup of your virtual server environment Max 3 test users Online training
Editor's Notes
- #5 Saxion is a university of applied sciences in the eastern parts of the Netherlands. We have 22.000 students, 1800 lectures, divides over 12 schools.
- #6 Here you see this growth. In red you’ll see the growth of monthly active users (up to 17.000 this year) in blue you see the growth of monthley active courses (this year 2700 courses).
- #7 The first period all schools allow experiments to discover what their education in Blackboard needs... After a while they’ll adopt a formal policy. In this policy you’ll find an agreement about the minimum requirements of a course used for education of the school.
- #8 We see the same process of adoption at all schools, but not a simultaneous development. Some school (like the school of Health) make very fast progress. This is possible, because they had already made e-learning materials before 2009. Every school has it’s own pace depending i.e. on schoolculture and other activities.
- #10 Not only every school has it’s own policy, maybe even every department has..... That’s only natural. There is a big cultural difference between software devellopers and nurses, or between social workers and lawyers.Saxion is not satisfied if Blackboard is only a tool to get information. To use Blackboard in a good eduactional context is our goal. It is not about Blackboard, it’s all about education! And last but not least, we have to deliver this in 3 languages.
- #11 So the requirements for our usersupport are demanding.What do I mean by Usersupport. First we deliver manuals for the use of Blackboard, and because a manual of 100 pages isn’t read, we use outline of the manual, so called Quick reference cards. There is also information about whats new, and how to do this or that in Blackboard. And of course we have our list of frequently asked questions........... These support materials all give information about about how to use the tools.....But we also have procedures: How can you get a new Bb course? How to enroll guest users? Are there tools to make quick batched for enrollment of students etc..... I already told you about our emphasis on pedagogy. We expect lectures to have questions like : how should I organize peer feedback between students? How should I facilitate selfreflection of students.....? Etc. And last but not least: we think that lecturers needs good examples to realize better course. If all those online help fails in the question, we need a window for F2F help (f.i. By telephone, skype etc...)
- #12 We deliver all this different kinds of support but you cannot find in in one place. You’ve got to know the way where to find it. And that’s not what we want. Our dream is just one place, one window for all help (like google might be). And we would like this window always to be just where the user is. It doesn’t work when a user has a question and you’ll say “next week we’ll have a Blackboard training and there you’ll learn this’, or ‘go to website this or that en look for .....’ Our users complain, that when they are English, they also see support in Dutch. Lecturers complain they see support for students, of for other schools. Beginners complain they see information for advanced users......
- #13 That’s why we adopted Eesysoft to realize our dream of usersupport.We started a project this year with 4 different project area’s. We used a Bb wiki to ask the different schools what tool materials they want to use and where they need it. This moment we prepare the delivery of the first sets of delivery. Important is the Monitoring part. You don’t know what successes your activities might bring if you don’t measure! Eesysoft has tools to monitor. I.e. When the School of Social Work agrees as their Bb policy to adopt Assignments and Safe Assign next year, we want to be able to deliver them independent figures of use in the beginning of the year, after the first 3 months, after 6 month’s, after 9 month’s and after a year. And only figures of courses of Lectures and students of Social work. So their policy won’t be blind.....
- #14 I think you all have experienced the same things as I presented. I think you all have to meet the same requirements of usersupport.You all have the same dreams about doing this. It’s a lot of work to organize and realize a real good usersupport. It would be nice if we could share materials and knowledge within the tool we use. Why not share good practices? Or share instruction materials about the tools..... Or.......