Christian Carlsson discusses the evolution and importance of social business, emphasizing the interplay of technology, people, culture, and leadership in fostering business relationships. He highlights the significance of knowledge transfer within organizations and the potential of crowdsourcing for innovation. Carlsson warns that while many leaders recognize the potential of social media, they often lack the necessary skills to leverage its full capabilities effectively.

1. #becomesocial @chris_carlsson
From Stickmen and Cubicles
to Whipping and a Princess Cake
Christian Carlsson | Digital Leader, IBM | Social Business Practitioner
Source: Christian Carlsson (2012)

2. #becomesocial @chris_carlsson
Professional me.
Started in IBM 1995, in the web team since 2001
Digital Leader for IBM Denmark
Part of Marketing & Communications
Overlooking how we should communicate to the
market, customer, prospects, partners etc. using
digital
MBA from Henley (2008)
I’m not a Social Business Expert, but perhaps an
Expert-in-the-making!
Source: IBM

3. #becomesocial @chris_carlsson
Private me.
A Swede in Denmark
Living in Aarhus with my
wonderful wife and son
Love cooking, since I can use
various great ingredients, mix
them all together, be creative,
and feel/taste/smell the result
directly
Source: http://3.bp.blogspot.com/-fHokwdRDLR0/T0RqScDYyAI/AAAAAAAAJvs/CFo0cJeZ04Y/s1600/MS_SC_05.jpg

4. #becomesocial @chris_carlsson
Key ingredients in a Social Business recipe
Technology
People
Culture
Change
Behavior
Leadership
Source: http://4.bp.blogspot.com/-_-UzpGnCmCI/TqSyP9IxCyI/AAAAAAAAAS0/cabykwyFtLc/s1600/DSC_0142+copy.jpg

5. #becomesocial @chris_carlsson
If used the right way, you might get a Social Business.
How do you know if you got it right? Some key characteristics of a
Social Business:
engaging transparent nimble
deeply connecting removing boundaries to speeding up
people, including information, experts business with
customers, and assets, helping information
employees, and people align every and insight to
partners, to be action to drive business anticipate and
involved in results. address
productive, evolving
efficient ways. opportunities.
Source: IBM

6. #becomesocial @chris_carlsson
Does it matter if...?
No! Interesting and possible for No! Interesting and possible for
any size! any job role or function!
Source: Christian Carlsson (2012)

7. #becomesocial @chris_carlsson
E-mail is where knowledge goes to die...
#becomesocial #socbiz
Source: Bill French (1999)

8. #becomesocial @chris_carlsson
Knowledge Transfer and the HR perspective
When people leave an organization or a team they bring with them knowledge and experience that
has accumulated during their time working. At the same time, as new people enter an organization or
team, they spend a fair amount of time to get on-board, understanding their job role, who to speak to,
previous experience, etc. Social Business can help bridging the gap of knowledge transfer.
Source: Christian Carlsson (2012)

9. #becomesocial @chris_carlsson
Project status
Or as easy as using a blog for projects status. Whenever someone in the organization
needs an update, you know where to point them. When they have asked three times,
they probably will not ask again…
Source: Christian Carlsson (2012)

10. #becomesocial @chris_carlsson
Organizational Knowledge
People in the organization know everything. By using the network, quickly get official as
well as unofficial answers to your question. We spend so much time each week trying to
figure out how to o our job. Let’s figure it out together! Even better would be if the FAQ for
a specific process actually automatically was updated with the answers below.
Source: IBM

11. #becomesocial @chris_carlsson
Ask and Answers
Have your people collectively help one and other within the organization, and vote for the
best answers to questions or business challenges.
Source: IBM

12. #becomesocial @chris_carlsson
Sharing is caring, and caring is the most
effective way for building ANY type of
relationship #becomesocial #socbiz
Source: Christian Carlsson (2012)

13. #becomesocial @chris_carlsson
Experts and the Marketing perspective
Several studies (and real life experience!) shows that we less and less tend to listen to marketing
jibrish and un-authentic corporate messages. The recently updated Edelman Trust Barometer 2012
again shows that people put more trust in Academics, Company Experts, and/or People-like-me, than
they do in any other sources. Social Business can play a key role in surfacing the experts within an
organization, cultivate them, dress them up for external presence, and then link them together with
customers/prospects at the right time and media.
Source: Christian Carlsson (2012)

14. #becomesocial @chris_carlsson
Classic: Please update the spreadsheet…
It’s a classic request. Someone sends out an e-mail asking people to fill in a spreadsheet
and send back. Not only will the person have to spend tons of time collecting it all. The
risk for quality mistakes are high. And it becomes even worse when someone replies to
everyone… But there are smarter ways of doing this, right??! It’s really common sense…
Source: Christian Carlsson (2012)

15. #becomesocial @chris_carlsson
Reuse what others have made, learn from them, and in return, share
your own work internally as well as externally
Source: Christian Carlsson (2012), SlideShare.net

16. #becomesocial @chris_carlsson
Crowdsourcing and the Innovation perspective
It has been said "Don't let 1 person do 100%, let 100 people do 1%". An organization is built up by people, and the
collective "knowledge capital" in these people should be used for innovation and find better ways to work etc. And not
only for the benefits of the organization, but also for the individual employee (employee satisfaction, personal branding,
self development, experts-in-the-making, etc.). Social Business can help manage the process of crowdsourcing in the
organization, which in turn can lead to new projects, products, services, or other innovative ways of doing business.
Source: Christian Carlsson (2012)

17. #becomesocial @chris_carlsson
Come on people… it is 5 minutes past 2012!
#becomesocial #socbiz
Source: http://www.leatherbeaten.com/whip_cat.jpg

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The challenge is that although CMO’s understand the potential, they
are unprepared how to handle the data explosion, social media, and
growth of channel and device choices
88%
Source: IBM CMO Study (2011) ibm.co/cmostudy2011

19. #becomesocial @chris_carlsson
The challenge is that Danish companies have not moved much from
2011 to 2012 in regards to their usage of Social Media
“Afdækning af dansk erhvervslivs brug af web 2.0 teknologier med fokus på Sociale medier, Mobile (og APPS) & Cloud.
Vi belyser, hvor i organisationen (både internt og eksternt) de nye værktøjer og dynamikker skaber mest værdi, og hvilke
ressourcer der investeres. De 6 forretningsområder afdækket er; PR & Kommunikation, Salg & Marketing (inkl. web),
Service & Support, Innovation (R&D, Produkt- & Procesudvikling), HR & Personaleudvikling, Organisation & Ledelse.”
Source: MetroXpress, 25 april, 2012 | socialsemantic.eu 2012

20. #becomesocial @chris_carlsson
The challenge is that also CEO’s are poor at using Social Media in
how they communicate with employees, partners, and customers. And
57% in 3-5 is not good enough!
Source: Forbes.com and IBM CEO Study (2012) ibm.co/ceostudydk

21. #becomesocial @chris_carlsson
Understanding the potential of Social Business, and what needs to be
in place to drive change, can only be learned by doing it your self. And
leaders must be doing this as well!
Source: Forbes.com and IBM CEO Study (2012) ibm.co/ceostudydk

22. #becomesocial @chris_carlsson
Sharing is like having sex or
good food, well, almost…
#becomesocial #socbiz
Source: http://www.riceplex.com/images/NP-carrots.jpg

23. #becomesocial @chris_carlsson
Depending on how you mix things together…
Technology
People
Culture
Change
Behavior
Leadership
Source: http://4.bp.blogspot.com/-_-UzpGnCmCI/TqSyP9IxCyI/AAAAAAAAAS0/cabykwyFtLc/s1600/DSC_0142+copy.jpg

24. #becomesocial @chris_carlsson
… the result can either be very dull, fluffy, and without
much energy.
Source: http://food.sulekha.com/dishimages/24849.jpg

25. #becomesocial @chris_carlsson
#becomesocial
… or it can become the best damn cake you ever had!
World: meet the Swedish Princess Cake. Enjoy!
Source: http://semiswede.files.wordpress.com/2011/07/img_2479_princesstorta.jpg

26. #becomesocial @chris_carlsson
#becomesocial
 5 steps to Social Business success LINK
 Social Business from a LEAN perspective LINK
 Social Business: Where It's Been & Where It's
Going LINK
 Porter’s Five Forces and Social Business LINK
 Become Social LINK
twitter.com/chris_carlsson
linkedin.com/in/christiancarlsson
christian.carlsson@dk.ibm.com
+45-28 80 45 53
Source: Christian Carlsson