The Employee Assistance Programme (EAP) is designed to help public officers experiencing personal or professional problems by providing counseling and workshops. EAP services include counseling for issues like stress, family problems, substance abuse, and medical issues. Trained practitioners will provide confidential counseling up to six sessions per client. The EAP aims to improve worker productivity and morale by reducing absenteeism, sick leave, and turnover. Ministries will evaluate the EAP's success through customer satisfaction surveys and manager feedback. The EAP benefits the public service by enhancing professionalism and dealing with challenges before they affect work performance.

1. Here to pave the way towards a happier
and more productive public service

2. What is the Employee Assistance Programme (EAP)?
•The Employee Assistance
Programme (EAP) is a programme
designed to enhance the
professional attitude of public
officers and provide assistance, to
those persons who are
experiencing professional and
personal problems, which
adversely affect their quality of life
and job performance.

3. What are the objectives of the Employee
Assistance Programme (EAP)?
The objectives of the EAP are to:
 help officers identify personal
problems and find solutions
help officers develop constructive
action plans to address personal
challenges
help officers develop strategies to
deal with work and personal life

4. Why is the EAP beneficial to the public service?
The EAP will help the government to:
Improve moral and productivity of
officers
 Improve punctuality
 Improve deteriorating productivity
Reduce absenteeism
Reduce excessive sick leave
Reduce staff turnover
Reduce interpersonal conflict
Enhance the image of the public
service

5. Who will provide this service?
A group of highly trained public officers who have
the required experience and training.
EAP Practitioners must have attained a Master’s
Degree in Counseling, Social Work or Psychology in
order to provide counseling services.
Practitioners who have not attained a Master’s
Degree in Counseling or Social Work will be required
to function as intake counsellors and conduct
workshops.

6. EAP Practitioners Service Schedule
All EAP Practitioners will be required to select one
day in every week to provide an EAP service.
All EAP Practitioners who are providing
counseling services will have a maximum case
load of three clients and each client will be
eligible for a maximum of six (6) counseling
sessions.

7. What rules and policies govern the conduct of EAP
Practitioners?
 Code of Conduct and Standard for
Counsellors/Practitioners of the Employee
Assistance Programme (EAP)
 Employee Assistance Programme (EAP)
Practitioners Agreement

8. Employee Assistance Programme (EAP) Services
The EAP will offer workshops which
includes the following :
Time Management
Stress Management
Anger Management
Conflict Management
Team Building
Emotional coping

9. Employee Assistance Programme (EAP) Services
The EAP will offer counseling sessions
on:
Domestic Violence
Marital Conflict
Grief
Anxiety
Depression
Medical Stress

10. Continuation of Counseling Services
Abuse
Job related issues
Emotional Difficulty
Alcohol or Chemical Dependency
Health Challenges
Dependent Care

11. Are counseling sessions confidential?
Yes! Every counseling session is strictly
confidential.
No records will be kept on the personal
file of the officer, nor will promotion or
transfer opportunities be affected by
whether or not a person is using or has
used this programme.

12. Are EAP services free?
Government officers will not be required
to pay for EAP services.
Where an officer requires more than six
(6) counseling sessions he or she will be
referred to a Practitioner outside of the
government service. Officers will be
responsible for the cost of any service
outside of the EAP.

13. When will the services be conducted?
EAP services will be conducted on
scheduled weekdays during working
hours.
Where an officer does not wish to
inform his or her supervisor that he or
she wishes to use the EAP counseling
services, that officer can make
arrangements to use the service
during his or her departmental or
vacation leave.

14. EAP Support Referrals
Financial Education Support
Spiritual Services Support
Psychological Services Support
 Physical &Health Services Support

15. How can a public officer access the EAP services:
The Ministry of the Public Service will invite officers
from various Ministries and Departments to attend
advertised workshops.
Officers can access our counseling services
through self referrals, supervisory referrals and
referrals from family members.

16. Evaluation
EAP Practitioners will meet with the Ministry of
the Public Service every three (3) months to
examine the progress and success of the EAP.
The assessment will be based on information
from:
 Customer satisfaction forms
 Feedback forms for Counselors
 Feedback from Managers

17. Promotion of the EAP programme
The EAP programme will be promoted
through the use of:
Ministry to Ministry Information meetings
Promotion on media
Pamphlets
Workshops
Group counseling

18. INTERIOR DESIGN

19. End of EAP Presentation
Thank you for your attention