The document discusses an Employee Assistance Program (EAP), which is an employer-sponsored service designed to help employees with personal or family problems. EAPs provide counseling and information services to address issues like mental health, substance abuse, marital problems, parenting, emotions, finances, and legal concerns. Approximately 20% of employees experience personal difficulties at any given time, which can negatively impact their work performance through absenteeism, mistakes, or decreased productivity. EAP services are available by telephone 24/7 and include counseling, medical advice, and information on legal, financial, and work-life issues. Using an EAP can benefit employers by improving productivity, reducing absenteeism and turnover, and lowering healthcare costs.

1. EMPLOYEE ASSISTANCE PROGRAM
Elif Yılmaz
Etki Management Consulting

2. Reasons for EAP
How does the EAP work?
EAP Services
Benefits of EAP
What is Employee Assistance Program?

3. What is Employee Assistance Program?
Employee Assistance Program (EAP) is an
employer-sponsored service designed for
personal or family problems, including mental
health, substance abuse, various addictions,
marital problems, parenting problems,
emotional problems, or financial or legal
concerns.

4. Reasons for EAP
 Approximately 20 percent of employees at any
given time are experiencing personal difficulties
 A troubled employee will affect five to seven
others

5. PERSONAL ISSUES WARNING SIGNS PERFORMANCE
CONCERNS
 Marital issues
 Family issues
 Financial – debt,
gambling
 Physical illness
 Emotional concerns
 Legal concerns
 Vocational issues
 Alcoholism, drugs
 Absenteeism
 Lateness
 Mistakes
 Morale
Inconsistent and
sporadic job
performance
Overall decreasing
quality and quantity of
performance
Diminished
interpersonal
relationships
Personal issues interfere
with work environment
Source: Agnesian Healthcare
Personal issues can lead to job performance concerns

6. How does the EAP work?
 24/7
– telephone counseling
– telephone medical advice & information
– general information services
– telephone legal information
– telephone financial information
 Face to face psychological counseling

7.  Emotional wellness
 Workplace success
 Work-life balance
 Marriage, family and relationship issues
 Work-Life Services
 Legal Consultation Services
EAP Services

8. Benefits of EAP
 Improving productivity and employee
engagement
 Developing employee and manager
competencies in managing workplace stress
 Reducing workplace absenteeism and
unplanned absences
 Reducing workplace accidents
 Reducing healthcare costs
 Reducing employee turnover and related
replacement costs

9. Elif Yılmaz
elifyilmaz@etkiyonetim.com