Marriott hotel presentation
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The document discusses the Riyadh Marriott hotel in Saudi Arabia. It was established in 1980 and is a 5-star hotel with 391 rooms across 6 floors. It has various facilities and services for guests, including a fitness center, restaurant, pool, business center, and meeting rooms. The hotel aims to provide an excellent experience for business travelers, families, and events through its convenient location and amenities.
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The document discusses various luxury hotels around the world and provides information on hotel classification criteria, marketing strategies, and segmentation approaches. It outlines the characteristics of 3-star, 4-star and 5-star hotels. The marketing mix elements of product, price, place, promotion, people, physical evidence and process are also summarized. Specific luxury hotels mentioned include The Emirates Palace, Burj Al Arab, Palazzo Versace, Oberoi Udaivilas, and The Ritz Carlton.
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The Lalit Great Eastern Kolkata is Asia's first luxury hotel located in Kolkata, India. It has been operating continuously for 165 years, making it the longest operating hotel in the country. The heritage landmark property has 195 guest rooms across categories like Superior, Deluxe, Luxury, and Heritage rooms. It offers facilities like a swimming pool, spa, gym, and restaurants serving global cuisines. The document provides details about the hotel's food production, housekeeping, front office, and F&B outlets like the Alfresco restaurant, Bakery, Legacy Lounge, and Tea Lounge.
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Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
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Marriot ppt
Marriott was founded in 1927 by J. Willard Marriott who opened a root beer stand in Washington D.C. called "The Hot Shoppe". The company grew and expanded into food services and hotels. In 1957, Marriott opened its first hotel, the Twin Bridges Motor Hotel in Arlington, Virginia. The company continued growing globally and today operates numerous hotel brands worldwide under the Marriott portfolio. The document then provides details about the JW Marriott Hotel Chandigarh located in India, including its facilities like rooms, restaurants, ballrooms and lounges.
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LAYOUT AND SECTIONS OF FRONT OFFICE
Functions Areas of Front Office. (Front of the House and Back of the House Activities)
Different Sections & Layouts of front office and their importance
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Hotel management (hospitality & reservations) from Teja
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2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
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Chapter 1.2 hotel departments
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Marriott International is a leading global lodging company based in Bethesda, Maryland. It was founded in 1927 and today operates and franchises hotels and resorts across 73 countries. The company has over 3,700 properties under 15 brands. Marriott is dedicated to providing exceptional customer service, growth opportunities for employees, and attractive returns for shareholders and owners.
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This document discusses hotel management and operations. It begins by outlining hotel star rating systems based on amenities and quality of service. It then describes the major functional areas of hotels including rooms, food and beverage, and support departments. Revenue management strategies and key metrics like RevPAR and GOPPAR are also introduced. The document concludes by discussing quality function deployment (QFD) as a tool for hotels to determine customer needs and priorities to improve service quality.
Marriot ppt
Marriott was founded in 1927 by J. Willard Marriott who opened a root beer stand in Washington D.C. called "The Hot Shoppe". The company grew and expanded into food services and hotels. In 1957, Marriott opened its first hotel, the Twin Bridges Motor Hotel in Arlington, Virginia. The company continued growing globally and today operates numerous hotel brands worldwide under the Marriott portfolio. The document then provides details about the JW Marriott Hotel Chandigarh located in India, including its facilities like rooms, restaurants, ballrooms and lounges.
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Functions Areas of Front Office. (Front of the House and Back of the House Activities)
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1. Accept a reservation for a foreign individual tourist from the USA, entering their personal details and room charges of Rs. 15,000.
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3. Post various bills to the guest folder during their stay.
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Marriott International is a global hospitality company founded in 1927 with its first hotel in Washington D.C. It now has over 6,500 properties in 127 countries with more than 1.2 million rooms. Marriott offers a wide range of hotel brands from luxury to economy tiers and was ranked the 33rd largest company by Fortune in 2018. The company aims to be the world's favorite travel company through providing high quality services across its portfolio of hotel brands.
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This document provides guidelines and requirements for hotel star rating classifications in India. It outlines the facilities and services required to achieve 1-star through 5-star ratings as determined by the Hotel & Restaurant Approval & Classification Committee. Key requirements increase with each level, such as daily room cleaning for 1-star versus 24-hour reception and concierge services for 5-star hotels. The process for new hotels to apply for classification and existing hotels to apply for reclassification is also summarized.
Vivanta by taj industrial training report
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
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The document provides an introduction to the hotel industry, describing what a hotel is and how they are classified. It discusses how hotels are categorized based on location, facilities offered, length of guest stay, type of clientele, pricing plans, and basis of ownership. It also describes the different types of hotel rooms and rates/plans that hotels offer. The key departments of a hotel, including front office, food and beverage, housekeeping, and maintenance, are outlined.
Hotel departments
This document summarizes the key departments in a hotel's organizational structure. It divides departments into revenue centers, which directly generate income, and cost centers, which support revenue-generating functions. Revenue centers include front office, food and beverage, and sales and marketing. The document also distinguishes between "front of house" departments like front desk and food service that interact with guests, and "back of house" ones like housekeeping and engineering with limited guest contact. It provides examples of department heads and briefly outlines some core responsibilities of rooms division, food and beverage, and other operational areas.
Chapter 1.2 hotel departments
The document discusses the various departments and divisions within a hotel's organizational structure. It describes the key functions and areas of the front office, reservations, communications, housekeeping, food and beverage, sales and marketing, engineering and maintenance, human resources, and accounting divisions. Maintaining clear communication between departments is important for guest satisfaction, room status monitoring, and overall hotel operations.
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Marriott presentation
J.W. Marriott Jr. believes Marriott's competitive advantage is treating employees well so they provide great customer service. For over 70 years, Marriott has followed the motto that if employees are taken care of, they will take care of customers. The document also discusses how Marriott originated as a root beer stand and expanded into restaurants and hotels over time.
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Marriott can improve its earnings over the next two years by exceeding consensus expectations by $200 million through more sustainable operations, improving its loyalty program, and selling off underperforming hotel units. Sustainable operations like reducing energy and waste usage can increase efficiency. The loyalty program lacks differentiation from competitors and automatic check-in could attract more business travelers. Selling the mid-tier hotel portfolio would generate $4.6 billion while improving the overall brand.
Hotel Oranizational Structure
The document discusses organizational structure in hotels. It defines organizational structure as dividing work into tasks and responsibilities, and establishing communication channels and roles. There are various ways to structure an organization, such as by function, process, product, geography, customer, or time. The document provides an example hotel structure with different departments and managerial levels like the managing director, general manager, front office manager, and more. It also covers topics like departmentalization patterns, span of control, advantages and disadvantages of different structures.
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The internship report summarizes Babar Ahmad's 6-week internship at the Marriott hotel and resorts in Islamabad. [1] He interned in the finance department, learning about financial procedures, auditing, budgeting, and cost control. [2] During his internship, he helped develop some business processes and procedures and learned disciplines of corporate culture. [3] He gained experience in income auditing, verifying food issuance reports, and using financial systems like Oracle.
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This document discusses the structure and staffing of hotels. It explains that hotels require many employees to operate and provide services to guests. The document outlines 6 major departments - rooms, food and beverages, engineering, sales, personnel, and stores/concessions. It explains that these department heads make up the top management team, working under the general manager to implement policies set by ownership. Each department plays an important role in hotel operations and providing good customer service.
Strategic planning final
The document provides an analysis and suggested strategic planning model for Marriott International.
1. It begins with an environmental analysis of Marriott which identifies strengths like its leading position in the industry, weaknesses like targeting a limited number of markets, and opportunities in emerging markets.
2. A 5-step strategic planning model is then proposed: assess the current situation, establish a baseline, identify key components, develop specific strategies, and evaluate outcomes.
3. Relevant theories on innovation, product quality, and market pioneering are discussed in relation to Marriott's strategic formulation. Developing new products/services and being a first mover are emphasized.
Marriot Hotel Case
This document discusses people management in the hotel industry and contains two cases - the Portman case and the Marriott case. The Portman case outlines 5 unsuccessful steps for getting rid of customers, such as hiring underqualified people and providing no training. In contrast, the Marriott case lists 5 successful steps for delighting customers, like hiring passionate employees, providing proper training and supervision, and ensuring job satisfaction.
Hrm practices at marriott international
This document summarizes best HRM practices at Marriott International. It discusses Marriott's culture of putting people first and treating customers and employees well. Some key practices include promoting from within, providing training and development programs to help with retention, and having a people-first philosophy. The conclusion is that treating people well through guidance and training can transform an organization and gain support.
Novotel Instagram review presentation
The document summarizes an Instagram marketing project conducted by the Novotel Daegu hotel from March 2014 to December 2015. It provides statistics on the hotel's followers, likes, and content before and after implementing the project. The project goals were to gain over 300 followers, repost 30 pictures, get an average of 15 likes per post, and have over 90 participants in an event. While many metrics like followers and likes increased significantly, only two goals were fully met. The conclusion reflects on the partial success of the project and lessons learned.
Marriott International[1]
Marriott International is a global hospitality company founded in 1927. It has over 3,500 properties in more than 70 countries with 129,000 employees. Marriott has experienced growth in revenue and profits in recent years. It focuses on brand expansion and growth in emerging international markets as competitive advantages. Marriott emphasizes core values of serving associates, communities, and guests. It is recognized for its strong corporate culture and social responsibility programs.
Competency Session, April 23, 2015, Islamabad
The document summarizes a presentation given on April 23, 2015 at the Marriott Hotel in Islamabad on the new global standard for HR competencies. The presentation featured several speakers including Zahid Mubarik, Imran Fazal, Sheraz Karim, Dr. Sadia Nadeem, and Mazhar Hussain. They discussed topics like the SHRM competency model, HR standards, certification, and the balance between behavioral and technical competencies. The goal was to provide guidance to HR professionals on developing skills aligned with the new global competency framework.
Marriot Corp Case
This document discusses Marriott Corporation's calculation of the weighted average cost of capital (WACC) for its three divisions: lodging, restaurants, and contract services. It outlines the steps taken to determine the cost of equity using the CAPM model and leverage betas using Hamada's equation. It also discusses determining the cost of debt based on company debt premiums over government interest rates. The WACC is then calculated using the costs of equity and debt and weightings based on the capital structure. The WACC is calculated to be 7.60% for lodging, 7.32% for restaurants, 7.81% for contract services, and 7.73% for Marriott Corporation overall.
Novotel
The document provides information about Novotel Visakhapatnam, a hotel located in Visakhapatnam, India. It is part of the Accor hotel group and offers 225 rooms, multiple restaurants and bars, and over 3,600 square meters of indoor and outdoor event space. The document outlines the hotel's departments, facilities, and marketing strategies. It aims to establish itself as a top international hotel through consistent offerings, sustainable practices, and innovation.
Marriott
The document discusses Marriott's approach to associate engagement. It summarizes that engagement has three areas - desire to stay with the company, willingness to recommend the company, and motivation to go above and beyond. It then outlines Marriott's strategies to drive engagement, which include living core values, leadership excellence, personal growth opportunities, work-life balance, teamwork, rewards programs, and action planning. The overall message is that by taking care of associates, associates will in turn take care of customers.
Marriott case
The opportunity to explore how a company uses the Capital Asset Pricing Model (CAPM) to compute the cost of capital for each of its divisions. The use of Weighted Average Cost of Capital (WACC) formula and the mechanics of applying it are stressed.
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A detailed look into the history, decline, current scenario and future outlook of the hotel industry in Pakistan, accompanied by research via statistical tools on public perception about the reasons of the decline
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The JW Marriott Hotel Dubai is a top luxury 5-star hotel located in Dubai's business district near the airport, known for its impressive rooms, exquisite restaurants, and elegant meeting spaces. It offers spacious rooms and suites with outstanding amenities, a rooftop pool, health club, and 10 restaurants and bars, as well as an award-winning event venue that can accommodate meetings and events of any size.
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This document provides an analysis of Marriott International, including its mission and vision statements, commitments, competitor profile matrix comparing it to Hilton, Starwood and Wyndham, Porter's five forces analysis of the hotel industry, value chain analysis of Marriott, SWOT/TOWS matrix, and three strategic recommendations. The analysis finds that Marriott has strong brand recognition and a diverse brand portfolio. It is expanding internationally and improving its financial ratios following a restructuring. Recommendations include partnerships in Asia and Brazil to expand markets and a new boutique hotel line in Canada.
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This document outlines different organizational structures for small, medium, and large hotels. It provides examples of organizational charts for a small hotel, medium hotel, and large hotel. The small hotel organizational chart shows positions such as head housekeeper, housekeeping supervisor, room attendants, and housepersons. The medium hotel chart includes additional roles like assistant housekeeper, floor supervisor, and public area supervisor. The large hotel chart displays a more complex structure with numerous supervisory roles and attendant positions to support various departments.
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Marriott hotel presentation
- 1. By : Asif ayub
- 2. Introduction • Riyadh marriott hotel is established in 1980. • It is one of the 5 star hotel. • This multi-awarded, convenient hotel is perfect for business, conferences, events, weekend getaways, family travel and wedding. • It has also 20 flexible meeting rooms . • It has six floors and 391 rooms. Concept • Input and store the basic data of customers . • Easy to process data in with financial and other organizational department’s requirements. • Retrieve the stored information in as usual form.
- 3. Knowledge • Fitness center entrance is accessible • Main entrance is accessible • Pathway to registration desk is accessible • Route to accessible guest rooms is accessible • Business center entrance is accessible • Hotel has on site accessible self-parking • Meeting spaces are all accessible • Pool entrances are all accessible • Restaurants are accessible Information • Check-in: 3:00 PM • Check-out: 12:00 PM Express Check-In and Express Checkout DATA • Riyadh Marriott hotel have 6 floors containing 391 rooms . • This convenient hotel have 27 Suites and 22 meeting rooms.
- 4. General manager Front office manager House keeping manager Head of maintenance Sales & marketing manager Food and beverage manager Limitation of system or system boundary System Four seasons Holiday Inn Riyadh palace Tulip Inn Other hotels interaction or system environment
- 5. TPS • Receivable and payable • Cash management • Product-cost accounting • Profitability analysis OAS • Payroll • Personal planning • HR time accounting • Travel expenses • training PCS • Production planning • Materials planning • Quality management • purchasing
- 6. MIS DSS EIS • Order management • Sales management Making decisions regarding • Planning • Organizing • controlling • Strategic information
- 7. Riyadh marriott hotel provides the following services • High-speed Internet • Fitness center • Business center • Restaurant on-site • Pool • Kitchen/kitchenette • Room service • Airport shuttle • Parking • Car rental desk • Meeting event space • Marriott-certified wedding planner • Certified Meeting Planner Technologies used in Riyadh marriott hotel are • High definition televisions (HDTVs) • High speed internet access (wired and Wi-Fi) • Climate control • RFID (Radio Frequency Identification) door lock • Convenient power sources • MP3 docking station
- 8. OSS MSS • Supervisor • Foreman • Finance officers • General manager • Branch manager • Chairman
- 9. MANAGEMENT TOP LEVEL MIDDLE LEVEL LOWER LEVEL • Chairman • Managing director • Secretaries • General manager • Board of directors • Heads of departments • Superintendents • Branch managers • Account officers • Foremen • Supervisors • Finance officers
- 10. Managing director Director of human resources Director of sales & marketing Director of finance Director of production Financial accountant Quality control manager Hotel manager Management accountant
- 12. • Riyadh Marriott hotel is one of the 5 star hotel in Riyadh. • It is one of the perfect hotel for wedding ,family travel ,events and weekend getaways . • This Marriott hotel has the facilities of fitness center , restaurant ,parking , pool ,business center and much more facilities for their customers. • It’s managements and services are perfect. • It is one of the branch of Marriott international .