Organizational Behavior Policy in Hotel Management

1. PEOPLE MANAGEMENT
IN THE HOTEL INDUSTRY
Team F
Mariia Tiutiunnikova
Mauricio Trejo
Diogo Franco
Ahmed Ibrahim
Mayank Mukharya

2. HOW TO GET RID
OF YOUR CUSTOMERS
In 5 STEPS…..

3. THE PORTMAN CASE
• Recruit nerds and
Step 1 throw them into the
jungle

4. THE PORTMAN CASE
STEP 2 • Make them Lion’s food

5. THE PORTMAN CASE
• make hippopotamus
STEP 3 dance ballet

6. THE PORTMAN CASE
• Feed the crocodile an
STEP 4 ant

7. THE PORTMAN CASE
• Let the Darwin’s
STEP 5 theory prove itself

8. THE PORTMAN CASE
STEP 1 • Hire professionals for low positions
STEP 2 • No, training, no supervision
STEP 3 • Multitask responsibilities
STEP 4 • Low wages
STEP 5 • Strong competition

9. HOW TO DELIGHT
YOUR
CUSTOMERS….

10. THE MARRIOTT CASE
• Hire passionate Red Bull
Step 1 junkies

11. THE MARRIOTT CASE
STEP 2 • make them Lions

12. THE MARRIOTT CASE
STEP 3 • BE A BEE

13. THE MARRIOTT CASE
STEP 4 • Give Scrat a nut

14. THE MARRIOTT CASE
• Be a Part or be
STEP 5 Apart

15. THE MARRIOTT CASE
STEP 1 • Hire enthusiastic dedicated personal
STEP 2 • Proper training, adequate supervision
STEP 3 • Division of responsibilities
STEP 4 • Job Satisfaction
STEP 5 • Cooperation

16. Thank you
For your
Attention!!!
Feel free to ask
questions…