This document outlines plans to research the registration process at Koc University. It discusses selecting research participants based on geographical location, educational background, and levels of confusion or attention during registration. It proposes observing registration at top European and US universities for comparison. Interview questions are drafted to start specific and go broad or probe deeper. Plans are made to interview associates, conduct surveys of new students, and observe registration systems of other organizations. A checklist is prepared and team members are assigned roles in leading the project, analyzing problems, and identifying potential space changes. Locations and dates are scheduled for interviews.

1. Prepare Research
Curriculum & Space
Cem Altınöz
Ezgi Atay
Leyla Hazal Çetin

2. Users, Experts, Extreme Users
• Newcomer
• Families of newcomers
• Koc university associates
 Registration office
 Student dean
 Mentor (guide) students
 Alis teachers

3. Inspiring locations, Analogous Settings
• Observe registration processes of the best universities in the
world and compare them to Koc University.
• Find out if the place of the registration process can be changed.
-Gym?
-Garden?

4. Select Research Participants
• User type: Geographical
– People from Istanbul wont be as foreigner as
people coming from different cities. Treating those
different groups in different ways could end up
beneficially.
– Find out if people coming from outside İstanbul
are having more difficulties.

5. Select Research Participants
• User type: Different Backgrounds
– The school they come from affect the orientation
therefore grouping people from similar
backgrounds would make the orientation easier.
– See if people from similar backgrounds (such as
students of foreign schools of İstanbul) are having
less trouble in orientation.

6. Select Research Participants
• User type: Behavioral- confused
– Some students could be more confused through
the registration process. There could be an
information desk so that much confused
newcomers can use when they need help.
– Find newcomers that were too confused during
registration and ask them if this could help them.

7. Select Research Participants
• User type: Behavioral- attention
– Some students give more attention to the process
then others. Therefore these type of students
know more about the process. Some don’t.
– Find newcomers that called the school or visited
the webpage before coming to the registration.
And compare them to the ones that have not.

8. Build a Question Guide: Interview
• Start Specific: Would you prefer a registration process
in which you enter the school, get your ID card and
complete the process without working on any
documents?
• Go Broad: Could you please tell me an incident you had
during the registration process which comes to your
mind first, when you think of the process?
• Probe Deep: Please imagine a moment when you get
emotional (if you got emotional during the process)
during the registration process. What was the reason?

9. Build a Question Guide: Interview
• Start Specific: If you had a chance to change something
in the registration process, what would it be and why?
• Go Broad: If changing anything about the process could
have been in your responsibility, what would that be?
• Probe Deep: Please imagine that you could have one of
these special powers: 1) Getting invisible 2) Having
extreme speed 3) Copying yourself (having a duplicate).
Which one of these three would you like to use during
the registration process and when?

10. Interviews & Questionnaires Planned
• Gökçen Baruh interview questions
• Facebook survey to be made in “2013
Girişliler” group, in order to find some
examples of the user types we decided.
• A survey about the recent registration
process, to be made in ALIS classes to the
newcomers. (Bülent Kılıç)
• Registration office Esra Edin

11. Build a Question Guide: Observation
• Observation Site: Best Universities of Europe and US
To see whether they have the same system as we do or a
better one.
• Observation Site: Registration Systems of Enterprises that
can be used as a model for our university
• Things to see: Websites
• Things to do: Interviews with people from different
universities, surveys to the newcomers of Koc University

12. Prepare For Fieldwork
Team Member & Role
• Hazal- team leader. Be sure
we are following the steps
and combine the processes
• Cem- space. What would be
more efficient?
• Ezgi- curriculum. Analyze
the problems.
Location/ Interviewer
Adress, Date, Time
• Gökçen Baruh- October 10
15.30
• Esra Edin- Associate
Registrar- October 22 14.00
• Bülent Kılıç’s ALIS Class
Students- Survey
• Zeynep YavuzcezzarMentor- October 23 16.00
• Parla Buyruk- MentorOctober 23 15.00

13. Check List
Prepare Survey Questions for the ALIS Class
Create an online survey to identify student user
types
Find Team members’ contact details
Find a model of the university (to identify the
locations)
Find a camera (to have the registration example
video)
Notepads and pens
Identify the users and find their contact information

14. Thank you.