4. • Customers’ point of contact
• Their efforts do not feel recognized
• They would like their voices and
opinions to be considered by upper
management
Areas of Concern
8. • Increases employee commitment to organization
• Will wish to remain in the job to give their best
• Unsatisfied employees will always be on the look-out for
another job and will leave the organization at any slight
chance or opportunity.
(Omah & Obiekwe, 2019)
Job Satisfaction
9. • Fosters a good working environment
• Organizations having satisfied employees are:
⚬ More productive
⚬ Have good working environment
⚬ Possess good reputation
(Latif et al., 2013)
Employee Satisfaction
10. Positive Impacts
• Screwfix
• Bi-weekly two-way feedback
• Higher productivity, 21% higher profitability
• Cargrill
• ”Everyday Performance Management” system
• 70% of employees feel valued, could impact performance by 40%
(“Partners in Leadership”, 2013)
11. Tackling Concerns
Concern Justification
• Less open to taking in
suggestions
• Unwilling to change business
practices that have been in
place for many years
• Change is good
• Increased employee
engagement, retention and
motivation (Izzo, 2011)
13. References
Harter, J., & Adkins, A. (2017, February 24). Are your star employees slipping away? Gallup.
https://www.gallup.com/workplace/236351/star-employees-slipping-
away.aspx?g_source=link_wwwv9&g_campaign=item_236366&g_medium=copy
Izzo, J. B. (2011). Stepping Up: How taking responsibility changes everything. San Fransisco, California: Berrett-
Koehler.
Latif, M. S., Ahmad, M., Qasim, M., Mushtaq, M., Ferdoos, A., & Naeem, H. (2013). Impact
of employee’s job satisfaction on organizational performance. European Journal of Business and Management,
5(5).
Omah, O., & Obiekwe, O. (2019, December). Impact Of Employee Job Satisfaction On
Organizational Performance. Retrieved October 06, 2020, from
https://www.researchgate.net/publication/338805548_Impact_of_Employee_Job_Satisfaction_on_Organization
al_Performance
Partners in Leadership (2020, March 3). 4 Companies winning with feedback in the workplace.
https://www.partnersinleadership.com/insights-publications/companies-that-understand-importance-of-
feedback-in-the-workplace
Editor's Notes
Hello everyone, my name is Timothy and today I am going to be talking about increasing employee satisfaction and the importance of it.
The agenda for today would be touching on frontline sales employees, followed by Implementing change and finally addressing the possible concerns and solutions.
This is a photo of our frontline sales personnel who are in direct contact with the customers.
They directly generate income for the company and their satisfaction and motivation levels are important
Frontline sales employees are our customers’ point of contact with the brand, which makes it even more important to address.
The concern here is that they don’t feel recognized and there is poor communication with regards to their needs.
They want to be heard and for their opinions to be considered
The two changes that I would like to recommend to be implemented are:
Having monthly meetings and engaging Feedback sessions
What are the benefits of these changes?
Firstly, there will be Increased employee engagement and there will also be a shared sense of purpose amongst employees.
Employee engagement is an employee’s intellectual and emotional connection with an employer, demonstrated by motivation and commitment to positively impact the company vision and goals.
Based on a study done by Gallup in 2017, it has been found that engaged employees are 21% more profitable and 17% more productive.
Another benefit of implementing this change would be increased job satisfaction. Increased job satisfaction enhances an employees commitment to the organisation and they will wish to remain in the job to give their best.
On the flipside, unsatisfied employees will always be on the lookout for another job and will leave the organization at any slight chance or opportunity.
Only 22% of employees who have poor managers and poor leaders intend to stay with an organization.
43% working in the retail industry feel as though their ideas aren’t valued. (https://www.ceotodaymagazine.com/2018/08/1-3rd-of-employees-feel-their-company-doesnt-listen-to-their-ideas/)
Lastly, with increased employee satisfaction, it will foster a good working environment and organization having satisfied employees are more productive, have a good working environment and possess good reputation.
These are some positive impacts as demonstrated by organisations.
Listening to employees also positively impacts their performance as they will be in a better working environment and are more satisfied with their jobs
If the employer prioritizes HR practices that promote well‐being,
employees will respond positively
various indicators of performance.
(Gouldner, 1960)
https://www.partnersinleadership.com/insights-publications/companies-that-understand-importance-of-feedback-in-the-workplace/
Lastly, I understand that there may be some concerns with regards to this change. However I have proposed some solutions.
The board of directors might be less open to taking in suggestions as they are unwilling to change business practices that have been in place for many years.
Having a company culture where people will bring their ideas to work has been associated with many important outcomes in such areas as productivity, employee engagement, retention and innovation
