The document provides a summary of Kunal P. Mehta's professional experience and qualifications. It summarizes his experience as a Senior Software Engineer and Tech Lead for BT Retail's billing system over the past 7+ years. It also lists his educational background which includes a Bachelor's degree in Computer Science and certifications in ITIL V3 Foundation. The document highlights his technical skills in Oracle, SQL, PL/SQL, Unix and scripting languages.

1. MR. Kunal P. Mehta
Mobile: +91 9158785017 Email: contact.kunal1@gmail.com
OBJECTIVE:-
Very enthusiastic and highly self-motivated Tech Lead with extensive experience in
Telecommunication domain & Oracle Technologies, now seeking next challenging opportunity to keep
my learning curve very high.
PROFILE:-
 Over 7.10 Years of Experience as a Software professional in the fields of telecom OSS/BSS,
Converged Billing Systems and Information management systems in different areas under SDLC.
 Knowledge of Software development life cycle (SDLC) and experience of various methodologies
like ITIL foundation, Agile software development and Test Driven Development (TDD).
 Experience consist of emphasis on Application Development in Oracle SQL,PL/SQL, UNIX,
LINUX, shell scripting ,Ab-initio tool and preparing Software High level & Low Level designs.
 Functional experience includes Telecom Billing system with over 7.7 years of experience in
Convergys COTS Product Geneva Billing / IRB/RBM 5.3 – development, design, testing &
support.
 Sound knowledge in Billing, Rating, Payments, Credit Management, Debt Management and other
aspects of Telecom billing.
 Excellent know how & experience in supporting production system, Incident management &
problem management processes, including client facing roles.
 Experienced in full life cycle of the software design process including requirements definition,
prototyping, proof of concept, design, interface implementation, testing, deployment and
maintenance.
 Worked on various components of Abnitio tool (Partition,De-partition,rollup,scan,datasets etc.)
 Managing Team members shift and on call ROTA
 Self-motivated with natural leadership traits and excellent interpersonal skills.
 More than happy to learn new technologies.
 Close interaction with UK Clients for more than 7.7 years.
 Onsite location experience with UK Client for 4.7 Years.
EXPERIENCE SUMMARY:
 Since Sept 2010: Sr. Software Engg/Tech Lead, Tech Mahindra, UK for BT Retail / BT Mobile.
 Sept 2007 – Sept 2010: Application Development for BT Retail Geneva IRB/MBPT as software
developer.

2.  June 2007 – Sept 2007: Initial Training program.
ACHIEVEMENTS/AWARDS:
 ITIL V3 Foundation Certified.
 Received Blue Ribbon award for a service improvement project which saved around £200K to
BT Retail
 2014-2015 Internal ‘Bravo Award’
 2013-2014 Internal ‘Associate of the month Award’
 2012-2013 ‘Pat on the Back award’
 2009-2010 awarded with ‘Cookies’
 Continuously have been rated with “Outstanding” grade in last 5 annual performance appraisals.
 Received many appreciation ecards from our clients in British Telecom, UK.
EDUCATIONAL QUALIFICATION:
 B.E Computer Science
Thadomal Shahani Engg. College, Bandra (University of Mumbai).
 Sem 8th May 2007 69.00%
 Sem 7th Dec 2007 63.23%
 Diploma in Computer Science
K.K Wagh Polytechnic, Nashik (MSBTE)
 Year 2003-2004 75.44%
 SSC
St. Mary’s High School, Dahanu Rd.
 Year 2000-2001 80.00%
TECHNICAL SKILLS
 BSS - COTS Products : Geneva Infinys Rating and Billing Manager RBM 5.3
 BSS - COTS Products : Infinys Rating and Billing (IRB 2.2)
 RDBMS - Databases : Oracle 10g/11g,SQL expert, Oracle Golden Gate,
Programming : SQL, PL/SQL
 Scripting Languages : Shell Scripting, Pro C, Perl

3.  Tools : Toad, SQL Developer, Clarify (Bridge),Ab-initio
 Webservers : Sun One webservers.
 Operating System : Unix, Linux, Windows
PROFESSIONAL EXPERIENCE:
Since Sept 2010
Project Name: BT Retail Billing System (Sr. Technical Associate/Tech Lead), Tech
Mahindra LTD, Milton Keynes, UK
Client: British Telecom, UK.
Avalon BT Retail system has customer base of over 25 million in UK offering products varying from
PSTN, Broadband, Mobility, IPTV and Wholesale customers.
As a Tech Lead my key roles and responsibilities are:
 Writing scripts to perform system housekeeping, developing automated scripts to automate
manual workarounds.
 Writing scripts to set up traps, system monitoring scripts, etc.
 Working with E2E/component design teams to implement new requirements
 Liaising with Business Stakeholders to capture Business requirements
 Identify and implement performance improvements of batch processes
 Execute performance tuned SQL queries on the database to extract business critical data
 Develop scripts to perform reconciliation and generate reports
 Performance tuning of SQL queries on considering Explain Plans
 Performance tuning using AWRs, tkprofs, OEM, etc
 Maintain MIS system to generate business critical reports in Crystal reports
 Writing performance tuned crystal report SQL queries
 Hands-on experience of Oracle replication and Oracle Middleware GoldenGate replication
 Pro-active awareness and response to all incidents with continuous improvement.
 Monitor batch jobs running on server. Solve problems related to job failures, re-running of jobs.
 Deployment Management - Deployment of Release on Production
 Monitor batch processes on the Incident Management System (BRIDGE CLARIFY), respond to
and resolve incidents within the SLA. Analyse and resolve the live incidents as per agreed SLA. If
necessary escalate to the different dealer groups or development team based on the analysis.
 Release Management activities
 Attend SCRUM meetings with BT business.
 Identify areas of improvement and putting it across to the development team & business
stakeholders.
 Identify, clarify and manage business benefits arising from process change.
 Resolve customer queries and issues.

4.  On call Support. (Outside normal UK working hours)
 Attend weekly delivery calls with Development Team, testing and Interface team.
 Comply with BT Security policy.
 Proactively monitoring the system & system processes/logs for any failures.
 Deal with Service Requests, Ad-hoc requests/Queries, Incidents, Problem records and change.
 Experienced MS Excel, Word, Power point.
 Provide workaround solutions (other than the application code) until strategic solution is
implemented. Proactively identify any pain areas in operational & system processes and propose
& drive a Service Improvement Plan (SIP’s) to address them.
 DOPD (Delivery on promised date) is intact.
 Documentation and conducting knowledge sharing & training sessions for both inter & intra teams
for better understanding of E2E process and productive & quality output.
 Reviewing Design/Deliveries and providing inputs / clarifications including non-functional
requirements like performance, scalability, housekeeping, etc for development teams.
 Played key role in BT Retail system migration from IRB 2.2-Oracle 10g to IRB5.3-Oracle 11g by
writing automated scripts for migration to reduce downtime
 Hands on experience of implementation of Golden Gate replication on MIS system
 Along with above role currently working with delivery team to implement database migration using
Oracle Golden Gate from Unix operating system to Linux Database server.
Oct 2007 – Sept 2010
Project Name: Avalon Development Team, BT Billing & Payments Programme,
Manage Billing product & Tariff (MBPT).
The system titled AVALON (BReCon - BT Retail’s Convergent Billing System) is provided by Tech
Mahindra. The application is to provide a Billing system for Billing BT’s Retail customers. This is done
using the Geneva Billing System and several other customizations.
MBPT is the system that provides functionality to automatically configure billing entities into Geneva
that will be specified in an XML message delivered by an external system.
As a Team Member of the MBPT Development Team was responsible for the following -
1) Requirement Analysis.
2) Low Level Design.
3) Coding.
4) Unit Test Plan and Test data preparation.
5) Unit testing.
6) Performing Next Box Testing (NBT).
7) Preparing Deliverables.

5. 8) Provided Support / co-ordination Activities at BT Retail CoLoc with various components for e2e
defects raised for its quicker resolution.
Environment: PL/SQL, Unix Shell script, Geneva tool.
Apart from above responsibilities I was involved in E2E Test support with following responsibilities.
End to End Testing Support:
Supporting E2E Testing in Co-Loc war room. I have been single point of contact for all the E2E
testing issues. I have been responsible for following activities in war room:-
SPOC E2E Test Support in Avalon (BT Retail’s Geneva Billing Platform) CCP (Customer Centric
Platform)
Client: British Telecommunication, UK
I have been single point of contact (for Avalon component) for all the E2E testing issues. I have been
responsible for following activities in CoLoc:-
 Periodically check the faults rose on Avalon in Mercury QC tool.
 Promptly pick up the faults assigned to Avalon.
 Analyse the problem reported by going through the data (test log/steps etc) provided and see
whether they are sufficient for analyses. If not, update the QC asking for more data. Talk to the
tester if required to understand the scenario better. If yes, continue with the analyses and update
the QC with the same.
 For interface issues talk to BAL/PMF/Amdocs/TI/OneView designers and developers.
 If required arrange calls with the above mentioned teams.
 For Avalon issues, coordinate and discuss with Avalon developers and designers to resolve the
same.
 For test data issues, talk to the tester and explain the problem and get them corrected.
 Provide data correction scripts, if required.
 Test case replication in development environment, if required.
 Track the fix to closure in E2E environment.
 If outage is required for the package delivered, then coordinating with E2E and TI team in getting
necessary approvals and tracking the QC to closure.
 Daily fault tracking report preparation and circulation.
 Attending E2E fault tracking calls, scheduled and unscheduled ones.
 Understanding the functionality delivered for relevant CCP release that they are supporting.
 Supporting CCP testing which involves CCP regression/CCP in-life.
 Attending queries on mails /in f2f meeting/on phone from E2E tester/interfacing designer and
developer.

6.  Provide work around solution for severity issues, if required.
STRENGTHS:
 Proven innovation and implementation of new solutions for business benefits
 Proven strong analytical & problem solving skills.
 Strongly self-motivated and willing to take responsibilities on own.
 Results-driven, hardworking team player and always willing to learn & improve further.
 Excellent organizational and communication skills.
Personal Details :
 Present Role & Organization : Application Support Lead – Tech Mahindra
Ltd.
 Date of Birth : 16
th
Oct 1984
 Present Location : Pune, India
 Gender : Male
 Mobile phone : 09158785017
 Current Address : B-306, Elite Homes, Tathwade wakad,Pune

7.  Provide work around solution for severity issues, if required.
STRENGTHS:
 Proven innovation and implementation of new solutions for business benefits
 Proven strong analytical & problem solving skills.
 Strongly self-motivated and willing to take responsibilities on own.
 Results-driven, hardworking team player and always willing to learn & improve further.
 Excellent organizational and communication skills.
Personal Details :
 Present Role & Organization : Application Support Lead – Tech Mahindra
Ltd.
 Date of Birth : 16
th
Oct 1984
 Present Location : Pune, India
 Gender : Male
 Mobile phone : 09158785017
 Current Address : B-306, Elite Homes, Tathwade wakad,Pune