Presentation given by Ukraine at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 3: Quality management systems and quality culture.

1. UKRAINE
Functioning of
the CAF

2. Functioning of the
CAF in Ukraine
Presented by: the Center for Adaptation of the Civil Service to the Standards of the
European Union (National Agency of Ukraine on Civil Service)

3. 2019 - obtaining the status
of the Ukrainian National
CAF Resource Center
• On November 28-29, 2019, in Helsinki (Finland)
during a meeting of the Ministers of the European
Union, responsible for public administration, new
members of the CAF EUPAN Working Group of
National Correspondents were approved, in
particular, Ukraine, in the person of the National
Agency of Ukraine on Civil Service (NAUCS)
received observer status in the Working Group.
• During the mentioned meeting, the Center for
Adaptation of the Civil Service to the Standards of
the European Union received the status of the
Ukrainian National CAF Resource Center, and its
selected employees – the status of national
correspondents.

4. MAIN TASKS OF THE
UKRAINIAN NATIONAL CAF
RESOURCE CENTER
• coordination and assistance to government authorities and local
self-government bodies in the using of the CAF
• organization and participation in self-assessment certification of
government authorities and local self-government bodies according
to the CAF
• conducting trainings and consultations on issues of promotion
and using of the CAF
• participation in CAF external feedback in order to receive the
"Effective CAF User" award by government authorities and local
self-government bodies
• organization of forums, conferences and discussions on the
implementation of the CAF
• research and dissemination of best practices in the
implementation of the CAF
• cooperation with the European CAF Resource Center of the
European Institute of Public Administration (EIPA) and CAF
National Resource Centers and correspondents in different
countries

5. Methodological
recommendations
for conducting a survey of
the quality management
system of the ministry,
another central body of
the executive power,
approved by the Order of
the NAUCS dated
December 8, 2020
No. 230-20
LEGISLATIVE PROVISION OF THE
IMPLEMENTATION OF QUALITY
MANAGEMENT (CAF)
Tasks and key indicators
of effectiveness, efficiency
and quality of official
activity of civil servants
who hold the positions of
state secretaries of
ministries for 2021,
approved by the
Regulation of the Cabinet
of Ministers of Ukraine
dated December 28, 2020
No. 1645
Typical tasks and key
indicators of
effectiveness, efficiency
and quality of official
activity of civil servants
holding the positions of
heads of central executive
bodies for 2021, approved
by the Regulation of the
Cabinet of Ministers of
Ukraine
dated December 28, 2020
No. 1646

6. In 2019, in accordance with the Regulation of the CMU
dated December 18, 2018 No. 1030-r and No. 1031-r
and in the framework of the Action Plan for the
Implementation of the Public Administration Reform
Strategy of Ukraine for 2019-2021, approved by the
Regulation of the CMU dated June 24, 2016 No. 474-r
a preliminary survey of the quality management
system was conducted in ministries, other central
bodies of executive power in accordance with the
CAF-2013 model.
The survey was conducted among 66 government
authorities (including 19 ministries and 48 other
central executive authorities).

7. For civil servants of
category A (senior
positions)
THE NAUCS AND THE CENTER DEVELOPED NEXT
TRAINING PROGRAMS WITH THE PURPOSE OF TRAINING
THE MEMBERS OF THE WORKING GROUPS ON THE
SURVEY OF THE QUALITY MANAGEMENT SYSTEM OF THE
GOVERNMENT AUTHORITIES:
 «Increasing the efficiency
and quality of
management in the field
of public administration
by applying the Common
Assessment Framework
(CAF)»
 «Increasing the efficiency
and quality of
management in the field
of public administration
and local self-
government by applying
the Common Assessment
Framework (CAF)»
For civil servants of category
B and C
Online course
 «Increasing the efficiency
and quality of
management in the field of
public administration and
local self-government by
applying the Common
Assessment Framework
(CAF)»

8. In 2022, it was planned to develop Methodological recommendations for conducting a survey of
the quality management system at the local level
On May 2, 2023, the Law of Ukraine "On Service in Local Self-Government Bodies" was adopted,
and on July 18, 2023, it was signed by the President of Ukraine
The Law enters into force six months from the date of its publication, but not earlier than six
months from the date of termination or cancellation of martial law in Ukraine. In this regard,
the Methodological recommendations will be approved after the entry into force of the above-
Future Plan

9. Thank you for
your attention
The Center for Adaptation of the Civil Service to the Standards
of the European Union
pao@center.gov.ua
www.center.gov.ua
15, Prorizna str., Kyiv,
Ukraine, 01601