Presentation given by Armenia at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 3: Quality management systems and quality culture.

1. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
ARMENIA
Quality
management
implementation
in public sector

2. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
2

3. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU. GENERAL PERSPECTIVE
3
NO UNIFIED APPROACH FOR TOTAL
QUALITY MANAGEMENT CONTROL
CLASSIC APPROACH TO STRATEGIC
PLANNING WITH INVOLVEMENT OF
EXTERNAL EXPERTS (OFTEN
FOREIGN)

4. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU. BESIDES…
4
MOSTLY BASED ON PERSONAL WILL, ABILITY AND POWER OF POLITICAL ACTORS
CERTAIN INSTITUTIONS TRY TO IMPLEMENT OWN TOOLS OF QUALITY MANAGEMENT BASED
ON SOME KIND OF INFORMAL SELF-ASSESSMEN.T
BUT NOT IN A STRUCTIRED WAY AND AS A RULE AVOID TO ENGAGE THEIR PEOPLE.
IN FEW AREAS LEGAL ACTS OBLIGE TO HAVE ISO CERTIFICATION
ISO

5. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU. INSTITUTIONS
5
STANDARTIZATION
INSTITUIONS
CONTROLLING
BODIES
EXTERNAL AND
INTERNAL AUDITS

6. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Thank you