It's a portfolio about our new restaurant

1. CONTENTS
I. Logo
II. Mission Statement
III. Code of Ethics
IV. Action Plan
V. Organizational Chart
VI. Job Description
VII. Advertisement for Job Opening
VIII. Application Form
IX. Resumes
X. Strategic Plan

2. LOGO
The lotus flower grows from the bottom of streams and muddy ponds to rise
above the water and bloom. It symbolically represents being fully grounded in
earth, yet aspiring towards the divine. The lotus flower is an iconic symbolism of
purity because it lives in the muddy water yet remains unsoiled. That’s why we
choose lotus to be our symbol that expresses our inspirations and desires: we want
to help you avoid pollution environment like poisoning food by not only fresh
meals but also “green” space in our restaurant. Let us get you out of the “muddy”.

3. MISSION STATEMENT
1. Who are we?
Lotus - one of the best vegetarian restaurants in Ho Chi Minh City -
with great founders from Class 12BSM2 delivers best quality food in an
efficient manner. Our management team will create a close relationship
between our customers and employees.
2. Why are we unique?
With the senior chef and professional staffs, we are committed to
serve a variety of vegetarian food to exceed our customers’ expectations in
great food, and fast, friendly service and healthy and exciting eating
experiences.
3. Who are our customers?
We are really happy to serve anyone who likes to enjoy delicious and
nutritional meal as well as get the attention by our style and warm
hospitality.

4. CODE OF ETHICS
1. Food:
We ensures to use the ingredients with the highest standards of
quality, freshness from approved food processing plants and combine both
modern creative and traditional style of cooking to serve customer healthy
and nutritional food.
2. Customers
Customers stand on a head of our restaurant. We provide not only
professional service but also friendly environment and behave equally with
all our customer all race, religion, and sex or national origin.
3. Employees
We treat all employees fairly with respect and always improve
knowledge, education experience and motivation for all employees in order
to do their duties with higher standards. We also give employee equal
opportunities to carry out their duties, and the most importance is guarantee
health and safety on the job.
4. Community
In every year, we use 5 percent of profit to do charity for orphan home or
pagoda and hospital that houses orphans and homeless elderly people.
Moreover, we are willing to help the one who would to work for our
restaurant.
5. Natural Environment
We use recycled or recyclable to-go containers to avoid the Styrofoam
containers in favor of cardboard containers, which can be recycled or will
biodegrade, and motion-activated lighting, dual-flush toilets, energy-efficient
hand dryers instead of paper towels. Especially, we always obey the waste
classification procedure.

5. ACTION PLAN
1. What is the general problem?
- How to satisfy our customers’ expectation.
2. What is the specific problem?
- We cannot please all of our customers’ taste.
3. How am I going to solve this problem?
- Adjust the order depend upon customers’ personality.
- Investigate customers’ opinions following 2 ways:
 Directive way: ask customers after meals.
 Non-directive way: surveys
- Attempt to meet customers’ needs when ordered.
- Often renew the menu.
4. Which solution will I use?
- Adjust the order depend upon customers’ personality.
5. When will I start this program?
- Start date: 25/07/2014.
6. When will the problem be solved?
- End date: 25/09/2014.

6. ORGANIZATIONAL CHART
President/CEO
(Ngo Thuy Phuong Thao)
Vice President
Finance
(Pham Thuy Trang)
Accountant 1 Accountant 2
Vice President
Marketing
Administration
Assistant
Vice President
Human Resource
(Tran Quang Khoi)
Executive Chef
Assistant Chef
Line Cooks
Dining Room
Manager
Host
Server

7. JOB DESCRIPTION
Job identification:
Job title: Marketing Manager
Job status: Non-exempt
Date: May 20th, 2014
Who approved job description: Human Resource Department
Salary range: $1,500 – $2,000
Job Summary:
To plan and carry out direct marketing and sales activities, so as to maintain and
develop sales of Lotus’s food ranges to major accounts and partners, in accordance
with agreed business plans.
Relationships: Able to communicate and motivate via written media. Understands
the principles of marketing and advertising cost-effectiveness, including market
sector targeting, product offer development, features-benefits-solutions selling,
costper response, costper conversion, etc. Appreciates need for consistency within
company's branding and marketing mix, especially PR and the Internet. Experience
of managing marketing agency activities useful
Responsibilities & Duties:
1. Maintain and develop a computerized customer and prospect database.
2. Plan and carry out direct marketing activities (principally direct mail) to
agreed budgets, sales volumes, values, product mix and timescales.
3. Develop ideas and create offers for direct mail and marketing to major
accounts by main market sector and Lotus's products.
4. Respond to and follow up sales enquiries by post, telephone, and personal
visits.
5. Maintain and develop existing and new customers through planned
individual account support, and liaison with internal order-processing staff.

8. 6. Monitor and report on activities and provide relevant
management information.
7. Carry out market research, competitor and customer surveys.
8. Maintain and report on equipment and software suitability for direct
marketing and sales reporting purposes.
9. Liaise and attend meetings with other company functions necessary to
perform duties and aid business and organizational development.
10.Manage the external marketing agency activities of telemarketing and
research.
11.Attend training and to develop relevant knowledge and skills.
Authority:
Job title this position reports to: President.
Direct reports: Administration Assistant
Education:
 Qualification in an industry-related field and/or a general business degree
 A bachelor’s degree or higher
Job specification: Self-driven, results-oriented with a positive outlook, and a clear
focus on high quality and business profit. A natural forward planner who critically
assesses own performance. Mature, credible, and comfortable in dealing with
senior big company executives, reliable, tolerant, and determined, empathic
communicator, able to see things from the other person's point of view, well
presented and businesslike, keen for new experience, responsibility and
accountability and able to get on with others and be a team-player.
Computer skills: Must be adept in use of MS Office 2010 or later, particularly
Excel and Word, and ideally Access or similar database to basic level, Internet and
email.
Mathematical skills: Able to understand profit and loss calculations and basic
business finance, e.g., gross margin percentages and calculations, depreciation,
capital and revenue expenditure, cash-flow, overheads, etc. must be a very
competent writer of business letters, quotations and proposals.

9. Working Conditions:
 Usually work regular business hours, although those doing
fundraising may work weekends or evenings, as events are often held at
these times
 Spend most of their time working in offices
 May travel nationally to visit other branches of the company
Management Ability: Though internal staff management is not initially part of the
job, responsibility and opportunity could grow with the development of the
business, for example the prospect of recruiting and managing support telesales
staff. Some people-management skills, experience and natural ability will be
useful.

10. ADVERTISEMENT FOR JOB OPENING
JOB OPPORTUNITY
Lotus - one of the best vegetarian restaurants in Ho Chi Minh City - requires a
qualified person to fill up the position of Marketing Manager.
Qualification
 Qualification in an industry-related field and/or a general business degree
 A bachelor’s degree or higher
Experience
1 year post qualification experience in a similar position.
Salary
Over $1,000 per month
Interested candidates may send their hand written applications along with a
copy of CV, two passport size photographs and names and contact details of
three referees before May 20th, 2014 to Mr.Tran Quang Khoi:
E-mail: khoi.tq@lotus.com, Tel: 0939 79 79 79

11. RESUME
NGO THUY PHUONG THAO
5/13 Thich Quang Duc Street
Ward 3, Phu Nhuan District, Ho Chi Minh City
093-806-6426
thao.ntp@lotus.com
OBJECTIVE:To obtain an entry level position in finance.
EDUCATION
Bachelor of Business Administration
Keuka College, ITEC, Ho Chi Minh City
Expected graduation 2016
SKILLS
Computer skills
 Microsoft Office
 Joint & Filter films
 Make subtitles for films
Communication skills
 Presentation skills
 Public speaking
Others:
 Act on purpose: college graduation

12.  Commit to my goals and dreams: visualize the ideal future
such as graduating from college, getting this job…
 Communicate precisely and accuratel
ACTIVITIES
Volunteer, House of the poor and the old, Ho Chi Minh City 2010
Charity work (give clothes, money, notebooks, old books…to the poor)
2009-present

13. RESUME
PHAM THUY TRANG
78 Street 8
Linh Xuan Ward, Thu Duc District, Ho Chi Minh City, Vietnam
01687250994
trang.pt@lotus.com
OBJECTIVE:To obtain a chief accountant position in Accounting Department.
EDUCATION:
Bachelor of International Business Management
Keuka College, Ho Chi Minh City, Vietnam
Expected graduation: 2016
SKILLS:
Computer skills: level B: fluent Microsoft office
Listening-Learning: take note, listen and learn carefully new methods or new
things from another person.
Communication: meet with clients, make a conversation easily.
Presentation: finished Public Speaking class: Be confident during presenting before
a lot of people.

14. ACTIVITIES:
Member, “Japan-East Asia Network of Exchange for Students and
Youths Programme” 10/2010-present
Volunteer, usually does charity such as help the old do housework; give the poor
something like food or furniture or money which help their more better, Lam Dong
Province and Ho Chi Minh City 8/2009-present
Take part in many activities such as designed and organized in the Communist
Youth Union, ITEC coffee, etc. and competitions such as English Contest,
Excellent Student Contest in High School and College, etc. Lam Dong Province
and Ho Chi Minh City
8/2009-present

15. RESUME
TRAN QUANG KHOI
1422 Huynh Tan Phat Street
Phu My Ward, District 7, Ho Chi Minh City, Vietnam
0922949697
khoi.tq@lotus.com
OBJECTIVE:To obtain a human resource manager position in Human Resource
Department.
EDUCATION:
Bachelor of International Business Management
Keuka College, Ho Chi Minh City, Vietnam
Expected graduation: 2016
SKILLS:
Computer skills: level A
Good at communication in English
Collaborative skills: have ability to work well with people not only inside but also
outside of the organization.
Organizational skills
ACTIVITIES:
Charity work at Bien Hoa 2009 – present
Member, English Club at Bien Hoa 2009-present

16. STRATEGIC PLAN
Ngo Thuy Phuong Thao
3 years out
Who am i now
• Undergraduate
student
How to reach my
goals
• Study hard
• Graduate with
high GPA and
GRE score
• Internship
• Apply for a job
to get more
experience
Goals
• Get a BBA degree
• Implement annual
budget
• Develop
retirement plan
• Change mindset:
take more
resposibility

17. STRATEGIC PLAN
Pham Thuy Trang
3 years out
Who am i now
•Second-year student
•Would like to becom an
good accountant
How to reach my
goals
•Study hard
•Take part in all of
usefull activities both
inside and outside at
college.
•Learn more skills refer
to accountant
•Work at company to
get more experiences
and skills and
especially try to do best
to reach the goals
Goals
•Get an excellent
bachelor degree
•Get a CFA degree
•Become a Chief
Accountant

18. STRATEGIC PLAN
Tran Quang Khoi
3 years out
Who am i now
•Second-year
student at Keuka
College
•Would like to
become a Human
Resource
Manager
Howto reach my
goals
•Study hard
•Apply for any job to
get realexperiences
like looking at how
a human resource
manager work well.
•Apply for human
resource manager
position and try to
do well on the job
Goals
•Get a Bachelor
Degree with the
GPA as high as
possible
•Get a MBA
degree
•Become an
excellent Human
Resource
Manager

19. Lotus Vegetarian
Restaurant
Group members
1. Trần Quang Khôi - 1258027
2. Phạm Thùy Trang - 1258081
3. Ngô Thùy Phương Thảo - 1258073

20. Lotus Vegetarian
Restaurant
Group members
1. Trần Quang Khôi - 1258027
2. Phạm Thùy Trang - 1258081
3. Ngô Thùy Phương Thảo - 1258073