Poonam Bhola has over 13 years of experience in administration, sales, customer service, and logistics roles. She has strong communication, problem solving, and computer skills. Her work history includes roles managing customer accounts and shipping/receiving at various transportation and food companies. She is proficient in tasks like data entry, invoicing, inventory management, and customer service. Bhola aims to be an effective team member and contribute to her company's growth.

1. Poonam Bhola
7136 144 Street, Surrey, BC, V3W-5S2 778-885-4884 p.bhola5@gmail.com
Profile
I have successfully worked in administration, sales and customer service roles with over 13 year’s experience, I am
sound at data entry, invoicing and keeping records. I will be an effective team member and genuinely work towards
the growth of my company.
Core Skills
Personable and friendly with good communication skills
Able to solve problems and work under pressure
Punctual, reliable and hard working
Committed and professional
Computer Skills-Internet, e-mail, MS Word
Work Experience
Customer Service Representative
First Choice Logistics (Metro Transport), Delta, BC 2016 - Current
Metro transport is a renowned nationally based distributor and transportation firm.
 Managing major client accounts like Pepsi Co.
 Handling Receiving and Shipping of goods for clients through multiple states.
 Manage intermediate transportation of goods to and from CDS storage facilities.
 Prepare important documents like Bill of Lading, Dispatch documents.
 Provide customer service to clients, handling phone calls, arranging pick up appointments and
conforming delivery times.
Administration Assistant
3D Transport LTD, Surrey, BC 2014
Incorporated in 1993, 3D Transport specializes in providing logistics management solution to its client base including
handling, loading and delivery facilities.
● Billing customers, invoicing and managing accounts.
● Managing PAPS / PARS and ACI / ACE eManifest.
● Data entry, logs book MVI, Insurance & repair maintains.
● Managing dispatch data database (Tailwind).
● Managing inventory of office supplies.
● Keeping client records and filing documents in order.
Administration & Customer Service Representative
18 Wheels Logistics, Burnaby, BC 2013
Located strategically in Greater Vancouver area, 18 Wheels Logistics provides warehousing and distribution services
to its clients
● General data entry in database (QuickBooks)
● Entering new orders into the systems.
● Monitoring major accounts like Simmons Matters, Petcetera, Linkmax Paper, Earth Own Food.
● Marketing and customer service activities.
● Managing Accounts receivable.
Administration & Sales Executive:
Verka Food International Ltd., Surrey, BC 2012-2013
VFIL has over 15 years of experience as a leading importer, distributor and manufacturer of high quality Indian ethnic
foods in Canada.
● Managing major customer accounts as Save On Foods, Pricesmart, Price Pro, Rexall and Shoppers Drug Mart.
● Sales, marketing and customer service duties.
● General data entry and entry of new orders.
● Processing of bills and providing client credits.
● Accounts receivable and collection duties.

2. Poonam Bhola
7136 144 Street, Surrey, BC, V3W-5S2 778-885-4884 p.bhola5@gmail.com
Clerk:
UPS, Vancouver International Airport, BC 2012
United Parcel Service is a global provider of supply chain management solutions.
● Scanned packages and boxes for information and system entry.
● Verification of shipping details and destination addresses.
Continued on Page 2
Work Experience
Administration & Shipping Receiving Assistant:
English Bay Batter, Annacis Island, BC 2006-2012
A famous biscuit manufacturing company operating with 6 manufacturing locations and catering to Food service,
Private label and fundraising customers.
● Ensuring efficient stock storage and movement.
● Arranging trucks for goods pickup and general logistics.
● Organizing FedEx electronic shipment (computerized)
● Data collation and entry
● Preparing reports and filing
● Billing and invoicing for customs/ border clearance.
Manager/ Cashier:
Domo Gas, Surrey, BC 2004-2006
Domo Gas Corporation is a private Western Canadian gas retailer. It has more than 80 retail outlets.
● Attending and serving customers.
● Implementing promotional and suggestive sales techniques.
● Operating cash register and receiving payments.
● Entering orders and inventory management.
● Managing the sanitation of the work place and facilities.
Community Involvement
Volunteer, Cultural Society, Surrey, BC 2004 - Current
Education
Food Safe Certificate, Level 1, Surrey, BC
Propane Handling Certificate, Propane Institute, Surrey, BC
Esthetics Course, Beauty Association of BC, BC, Canada
Skin and Hair Care Certificate, Shehnaz & Habib Training Institute, Delhi, India
Grade 12, Dayanand Model School, Delhi, India
2004
2003
2003
2002
1985
References Available On Request