The document describes the 4 stages of a student lifecycle at the PONG Center: onboarding, orientation, programming, and offboarding/alumni engagement. It provides details about the digital tools and coaching support students will receive at each stage, including an acceptance communication, orientation materials, weekly coaching meetings, a hackathon event, and a celebratory program end to facilitate ongoing alumni involvement. The goal is to help students successfully transition through the full program experience and continue supporting each other.

1. FIDELIS EDUCATION
Learning Relationship Management
PONG CENTER
STUDENT LIFECYCLE

2. 4 Student Lifecycle Stages
PROGRAM
ONBOARDING
PONG CENTER PROGRAMMING
OFFBOARDING &
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
1
2
3
4

3. PROGRAM
ONBOARDING1 DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
In this Acceptance stage, students will receive communication of
their acceptance and initial information about the program
before being invited into the PoNG Center Community.

4. PROGRAM
ONBOARDING1 DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
The Orientation prep will be the last email communication with
students before they are added to their PoNG Center
community.

5. PROGRAM
ONBOARDING
PONG CENTER
PROGRAMMING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE2
Once students log in to their account, ALL PoNG Center
communication will be sent through the LRM platform.

6. PROGRAM
ONBOARDING
PONG CENTER
PROGRAMMING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE2
The Digital Orientation above will provide students with apps to
help get them started. “Default” apps will automatically appear
on the student learning path while “Recommended” apps will be
pushed out by the Coaches.

7. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
Once students begin the program, there will be a weekly routine
for COACH outreach and STUDENT activity on the platform.

8. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
Lunch and Learns will be a key part of the student experience at
the PoNG Center, as will the pre and post engagement around
this specific piece of the program.

9. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
Each week, while slightly different, is characterized by
personalized and meaningful Coach interactions with students.

10. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
Coaches should remember to always structure their outreach to
meet the present needs of each individual student.

11. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
Providing relative support based on specific students needs and
how the student is progressing is a great way for Coaches to
build genuine rapport and ensure student success

12. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
Coaching sessions are critical to the overall PoNG Center
experience and should provide students with a safe space to
reflect on their progress and needs with their coach

13. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
As the Hack-a-thon nears, it is important for coaches to support
students readiness for this event.

14. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
The Hack-a-thon will be a fun and interactive experience for
PoNG Center students as well as an opportunity to show off
skills developed in the early weeks of the program.

15. PROGRAM
ONBOARDING
OFFBOARDING
&
ALUMNI
ENGAGEMENT
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING3
During the final weeks of the program, it is always key for
Coaches to think about what the next steps are for each student
to support their transition out of the program.

16. PROGRAM
ONBOARDING
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING
OFFBOARDING &
ALUMNI
ENGAGEMENT
4
Preparing the students for the final stages of the program is a
positive way to close out the experience

17. PROGRAM
ONBOARDING
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING
OFFBOARDING &
ALUMNI
ENGAGEMENT
4
The program’s end is intended to be a Celebration, where
student success is recognized to enable continued growth
outside of the program.

18. PROGRAM
ONBOARDING
DIGITAL ORIENTATION
EXPERIENCE
PONG CENTER
PROGRAMMING
OFFBOARDING &
ALUMNI
ENGAGEMENT
4
Our goal is for students who finish the program to be re-
integrated back into the community to provide guidance to the
next wave of interns as peer mentors

19. PONG CENTER COMMUNITY
PAGE
PONG Center Events Posted
PONG Center Announcements Posted
PONG Center Student Engagement Posts
PONG Center Kudos Posted
(E.G. Tagging Students for program accomplishments)
Our team will make an effort to engage students on the Community Page by
completing the following weekly actions in the Community Activity Stream: