1. Scenario #1: Technology
Plan:
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Based on years of technology support experience,
Bryan University has many suggestions and
resources to help you plan and get help for a
technology issue. These include:
1. Receive immediate assistance by calling our technology
support line at 888-355-1546 or visit our support website at
http://support.bryanuniversity.edu
1. Receive assistance within 24 hours by emailing our help
desk at its@bryanuniversity.edu
1. Visit http://help.bryanuniversity.edu/technology-help/ to
access helpful videos and resources
1. Call Bryan University directly at 888-768-6861
1. Contact your instructor or a classmate
Don’t worry about writing these
down since we’ll provide you a
written plan with all of these
items included!
Step 7

2. Scenario #1: Technology
Plan:
Progress bar:
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
We also suggest that you have access to a
second computer and headset, along with a
secondary internet source as backup.
These backup sources may include using the
computer or internet connection of a family
member, friend, or public location, such as a
library.
Ear buds work well as backup in case your
headset goes out.
We also recommend installing adequate anti-
virus software on your computer.
Step 7