The document discusses the Public Sector Management Quality Award (PMQA) model in Thailand. It describes the seven criteria of the PMQA model as strategic leadership, customer focus, measurement analysis and knowledge management, workforce focus, process management, results, and future focus. It also notes that the PMQA model is aligned with the PDCA management method of plan, do, check, share and act.

2. 2
MBNQA
Malcolm Baldrige National Quality Award
TQA
Thailand Quality Award
PMQA
Public Sector Management Quality Award

3. 3

4. 2.
P.
PMQA Model

5. 5

6. 2.
P.
PMQA Model

7. 7
PMQA
2.
3.
4.
5.
6.
7.

8. 8
Approach
A
Deployment
D
Learning
L
Result
1-6
ADLI
Integration
I
Plan
Do
Check/Share/Act
PDCA Alignment

9. 9
: Core Values
Lead the organization Manage the organization Improve the organization
Strategic Leadership Execution Excellence Organizational Learning
Customer
Driven
Excellence
Focus on
Results &
Creating
Value
Systems
Perspective
Focus on
Future
Social
Responsibility
Visionary
Leadership
Agility
Valuing
Employees
& Partners
Managing
For
Innovation
Org. &
Personal
Learning
Management
By Fact

10. • Level
• Trend
• Comparison
• Linkage
LeTCLi

11. “If you can’t measure it,
you can’t manage it.”
Peter Drucker