PlantConnect is a web based monitoring and control platform from Ascent Informatics (India) Pvt. Ltd. PlantConnect RAMS is a solution designed specifically to cater requirements of Original Equipment Manufacturers. It aids remote monitoring of machines / devices deployed on field at end customer site from OEM HQ or maintenance room. This facilitates remote maintenance support or remote troubleshooting.

1. An ISO 9001:2008 company
Remote Asset Management Solution
Capital Equipment Manufacturers (CEM)

2. Outline
Ascent Intellimation Pvt. Ltd.
Scenario of Manufacturing industries
Plant Connect - RAMS

3. Scenario of
Manufacturing
industries

4. Scenario of Manufacturing industries
80% of unscheduled downtime is preventable
World is moving towards predictive and proactive maintenance
from routine scheduled maintenance to ensure asset availability
Maintenance practices
Lower AMC revenue than the industry bench-mark of 18%
Non-predictive AMS revenue
No visibility on service and spares demand
Revenue lost of third party / local vendors
AMS revenue
Sales is not done through AMS team.
Machine failure data captured by AMS team not used by R&D.
Enhancing relationship based sales and support

5. Expectations of customers from CEM
Taking full responsibility of Machine maintenance
Support even after warranty period
Seamless support through-out Machine life
Guaranteed machine uptime through-out machine life
Monitoring and ensuring healthy Machine KPIs
Performance guarantee
Schedule machine maintenance in advance and inform
concerned personnel
Preventive and predictive maintenance as against break-down
maintenance
Prompt complaint resolution
Pro-active approach

6. Reality check with CEM#
CEM# - Capital Equipment Manufacturers
Established support mechanism in warranty period
Gradual lower performance in post warranty period
Service support is reactive as against pro-active
Service support
Lower AMS revenue than the industry bench-mark of 18%
Non-predictive AMS revenue
No visibility on service and spares demand
Revenue lost of third party / local vendors
AMS revenue
Sales is not done through AMS team.
Machine failure data captured by AMS team not used by R&D.
Enhancing relationship based sales and support

7. KPIs of After Marketing Services
Increasing
Availability of assets
Customer satisfaction
Predictable AMS revenue
Enabling new geographies
and verticals
Proactive collaboration
with customers
Value addition
Decreasing
Onsite visits
Cost of Service and
Support
Manpower requirement
Response time
Dependency on customer
and service partners

8. Key Challenges
1.How to make service support proactive
2.How to maximize AMS revenue?
3.How to prevent entry of any third part spares /
service provider
4.How to create a differentiator in market place?

9. Company requirements

10. How about leveraging your machine
running data to tackle customer
requirements and get an edge in the
market place!
Strategic approach for AMS

11. PlantConnect - RAMS
Give VOICE to your Machine
(Share ideas, Share solutions)

12. •Equipment sold and installed by
CEMS on various customer sites
Remote Asset Management Solution (RAMS) for Capital Equipment Manufacturer (CEM)
•PlantConnect DAM installed on
each site. It collects data from
equipment in real time
•The data from each site is sent to
PlantConnect server through
internet. Two options for data
collection and upload –
-Continuous
-Need based
•PlantConnect server processes the
data…tops it up with
intelligence…and presents it to
different types of users from CEM
organization as well as end client
•Each user sees what is relevant to
him/her

13. PlantConnect RAMS Modules
Data Visualization
Alarm Management
Historian
Asset Maintenance
Data Analysis and Reporting
Integration
Configuration

14. Dashboard view

15. What PlantConnect provides…
Ascent Intellimation Pvt. Ltd.
Functioning of asset and critical components at any given time
Current and/ or historical data for diagnostics and optimization
Alarms for machine behavior, operating thresholds and outages
Monitor asset continuously
Diagnose and analyze issues remotely
Take corrective action and provide solution
Common platform for collaboration between support engineer,
experts and asset users
Remote troubleshooting platform
Period / usage / condition based maintenance
Adherence to prescribed maintenance patterns
Usage of production data for R & D and product improvement
Facilitate proactive actions

16. Top it up with your Intelligence . . .
To Manager Customers
Usage data for spares needs
Usage pattern for new machine
sell
Prevent downtime and
breakdowns for increased
availability
Proactive communication and
response
Offer value added AMS
offerings
To Build Strategies
Use data to arrive at
consolidated spares demand
Use scheduled and
unscheduled maintenance
data for manpower needs,
skills and experience
Use incidence data for
support process
improvements
Use real time data for R & D

17. Gains for CEM
Increased customer satisfaction
Better utilization of skilled man-power
Proactive approach against a reactive one
Reduced response time
After market services
Increased sale of Spares and Services
Increased and predictable AMS revenue
AMS revenue
Continuous touch base with customer helping in further machine
sale
Machine data available for further R & D
Added benefits

18. AIPL
1.Ascent Intellimation (AIPL) is a thought leader in
convergence of IT and Industrial Automation
2.ISO 9001:2008 certified company
3.Served customers across globe for more than 13 years in
industrial automation domain covering the entire lifecycle
form concept to completion and further maintenance and
support.
4.Applications include remote monitoring, data logging,
plug n play instrumentation platforms etc.

19. Thank You!
Reach us to know more
Ascent Intellimation Pvt. Ltd.
Dr. Arvind Tilak, CEO
arvind.tilak@aiplindia.com
Phone: +91 20 65004608
www.plantconnect.net
www.ascentautomation.com
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