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University of Nebraska Omaha
University of New Brunswick
University of New Hampshire
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University of New Mexico
University of North Florida
University of North Texas
University of Northern Iowa
University of Notre Dame
University of Oregon
University of Ottawa
University of Pennsylvania
University of Rhode Island
University of Rochester
University of San Diego
University of San Francisco
University of Saskatchewan
University of South Florida
University of Southern Maine
University of Southern Mississippi
University of St. Thomas
University of Tennessee Health Science
Center
University of Tennessee, Knoxville
University of Texas at Dallas
University of the Sciences in Philadelphia
University of Toledo
University of Vermont
University of Washington
University of West Florida
University of Wisconsin - Madison
Vanderbilt University
Virginia Commonwealth University
Virginia Department of General Services
Wake Forest University
Washburn University
Washington University in St. Louis
Wellesley College
Planning for the Future
Adapting Facilities to Tomorrow’s Needs
July 12, 2017
Today’s Speaker
Jay Pearlman
Associate Vice President, Sightlines
• At Sightlines from it’s inception
• 20-year industry expert
• Played a leading role in the development of
Sightlines’ services
• Frequent speaker at industry events hosted by
NACUBO, APPA, and AASHE
• A regular contributor to industry publications
• Graduate of Vassar College
Agenda
• About Sightlines
• Planning Challenges Facing Facilities Leaders Today
• Strategies to Effectively Plan for the Future
• Q&A
Join the Conversation
5
Enter questions
here at any point
during the
webinar
Presentation slides
and webinar recording
will be sent to each
attendee following
today’s session
Leading provider of facilities
intelligence in higher education
helping to uncover ways to use
capital more strategically and
identify opportunities to
improve operational
effectiveness.
Sightlines by the Numbers
Robust membership includes colleges, universities, consortiums, and state systems
43
States+DC
90%
Member
retention
rate
335+
ROPA
Members
450
Colleges &
Universities
170
New members
since 2013
5
Canadian
provinces
Sightlines has advised state systems in:
• Alaska
• California
• Florida
• Hawaii
• Maine
• Massachusetts
• Minnesota
• Mississippi
• Missouri
• Nebraska
• New Hampshire
• New Jersey
• Pennsylvania
• Texas
• Washington
52k
buildings
© 2017 Sightlines, LLC. All Rights Reserved.8
Sightlines is a Gordian Company
Data, software, and expertise for all phases of The Building Lifecycle
Planning for the Future
Download a copy today
http://www.sightlines.com/insight/planning-for-the-future/
Before the Roof Caves In
Source: “Before the Roof Caves In II,” published with assistance from APPA and Stanford University
Rick Biedenwig, 1980
Founder, Pacific Partners Consulting Group
“One side effect of this rapid growth has been the
creation of an increasingly large obligation for the
future renewal and replacement of the physical plant.”
0%
2%
4%
6%
8%
10%
12%
Sightlines Database- Construction Age
Built pre-1951
• Durable construction
• Older but lasts longer
11
Putting Your Campus Building Age in Context
Campus age drives overall risk profile
%ofConstructedSpace
Pre-War Built 1951 - 1975
• Lower quality
• Needs more repairs
& renovation
1975 - 1990
• Quick flash
construction
• Low quality
components
Built post-1991
• Technically complex
• Higher quality
• More expensive to maintain
or repair
Modern
Post War Complex
12
Facilities Backlogs Continue to Rise
$81.72 $83.42 $87.19 $88.52 $90.73 $93.27 $95.31 $97.56 $100.07
$0.0
$20.0
$40.0
$60.0
$80.0
$100.0
$120.0
2007 2008 2009 2010 2011 2012 2013 2014 2015
$/GSF
Backlog $/GSF
The Sightlines backlog total includes maintenance/repair, modernization and infrastructure
13
Facilities Backlogs Continue to Rise
$0
$20
$40
$60
$80
$100
$120
2007 2008 2009 2010 2011 2012 2013 2014 2015
$/GSF
Public Institutions
The Sightlines backlog total includes maintenance/repair, modernization and infrastructure
$0
$20
$40
$60
$80
$100
$120
2007 2008 2009 2010 2011 2012 2013 2014 2015
$/GSF
Private Institutions
Replace air
compressors
and steam
stop valves
“Capital
Planning is
more than just
a project list.”
Upgrade all
heat
detectorsCosmetic
Repair of
Student
Apartments.
Bathroom
Upgrades
Replace
Doors
Experience Tells Us…
Install
new
sprinklers
Traditional Facilities Assessment
Should I Complete a Facilities Assessment?
Technical
Assessment
Project
Selection
Misses opportunities to optimize capital resources
Fails to harness operating knowledge
Doesn’t tie to mission
Ignores financial capacity
Making the Backlog Actionable
Understand the cause
of deferral and slow
backlog accumulation
3
Stop the Bleeding
42
Create building
portfolios
Make the Problem
Smaller
Create multi-year
plans
Sustain Impact
of Finite Funding
Target capital to reliability,
safety/code, critical asset
preservation
Mitigate Risk
1
• Trying to compel action through a daunting DM figure does not
work. It freezes decision making and compounds the core issue.
• Facilities leaders need to:
$0.0
$5.0
$10.0
$15.0
$20.0
$25.0
$30.0
$35.0
2006 2007 2008 2009 2010 2011 2012 2013 2014
MILLIONS
Total Capital Investment vs. Funding Target
Annual Stewardship Asset Reinvestment Annual Investment Target Life Cycle Need
17
Fix the Cause – Not Just the Symptom
Increasing Backlog & Risk
Increasing Net Asset Value
Lowering Risk Profile
Multi-year
Capital
Investment
Plan
Building Portfolio Creation
• Group buildings
• Outline investment strategy
Funding Identification
• What financial resources are
available?
Funding Allocation
• By portfolio
• By investment criteria
Project Identification
• Inventories
• Interviews
• Other studies
Project Codification
• Timeframe
• Package
• Investment criteria
Project Selection
• Project scores
• Meet investment
objectives
The “Bottom-Up, Top-Down” Approach
Technical Strategic
Tie the Inventory to Operations and Mission
Facilities Meetings
Organized by Trades
Meet with University
Staff to Identify
Programmatic Needs and
Funding
Two sets of meetings that run concurrently…
Develop Building Portfolios
Developing a portfolio approach will allow for a focused
investment approach based on the Institutional
Strategic Direction.
• Building Age
• Building Condition
• Building Location
• Institutional focus
• Academic requirements
• Student needs
• Historical Significance
• Safety/Code requirements
• Recruitment/Retention
• Transitional Space
• Adaptive Reuse
Core considerations to the portfolio approach
• Institutional Priorities
• Building Needs
• Future Campus Direction
Institutional Leaders for buy in and communication
Not all buildings are created equal WHY?
HOW?
WHO?
Total Needs
$165.4M
Transitional Buildings
$35.2M
174,284 GSF
$202/GSF
Grounds/
Infrastructure
$15.3M
Building Needs
$114.8M
Core Academic
$34.0M
539,944 GSF
$63/GSF
Student Life
$30.1M
392,533 GSF
$77/GSF
Residence Halls
$21.9M
215,279 GSF
$102/GSF
Historic Preservation
$14.9M
87,281 GSF
$170/GSF
Campus Perimeter
$14.0M
116,172 GSF
$121/GSF
Example #1: Functional Portfolios
Buildings are divided by both use and type
Total Needs
$144.3M
Parking
$3.9M
1,1M GSF
$3.6/GSF
Grounds/
Infrastructure
$14M
Building Needs
$110.5M
Beneficial
$41.8M
977K GSF
$43/GSF
Legacy
$29M
574,368 GSF
$34/GSF
Millennium
$28.1M
1.8M GSF
$15.5/GSF
Transitional
$19.5M
240K GSF
$81/GSF
Rental
$7.2M
96K GSF
$75/GSF
22
Example #2: Longevity
Portfolios based upon building use
Total Needs
$253.9M
New
Construction
$83.3M
Grounds/
Infrastructure
$11.3M
Building Needs
$158.3M
Institutionally
Funded
Academic
$42.7M
Administrative
$18.9M
Science/Research
$33.9M
Athletic
$11.6M
Residence Halls
$18.0M
Faculty Staff &
Housing
$10.9M
Fraternities &
Sororities
$9.0M
Transitional
$14.2M
Potential Grants Potential Gifts Potential to Sell Potential Grants
Example #3: Blended Functional and Funding Portfolios
Aligning needs with funding opportunities
Focus investment into
core campus facilities that
are unlikely to receive
donor funding
Example #4: Balancing Needs & Program Value
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Net Asset Value Index
Academic Admin & Support Athletics
Residence Student Life Transitional
Understanding the Net Asset Value Index
NAV Index =
(Replacement Value-Building Needs)
Replacement Value
X 100
Investment Strategy
100%
- 85%
85%-
75%
75%-
60%
Belo
w
60%
Capital Upkeep Stage: Primarily new
or recently renovated buildings w/
sporadic building repair & life cycle
needs; “You pick the projects”
Repair and Maintain Stage: Buildings
are beginning to show their age and
may require more significant
investment on a case-by-case basis
Systemic Renovation Stage: Buildings
may require more significant repairs ;
large-scale capital infusions/
renovations are inevitable; “The
projects pick you”
Transitional/Gut Renovation/Demo
Stage: Major buildings components
are in jeopardy of complete failure.
Reliability issues are widespread
throughout the building.
NAV of Index
Technical
Assessment
Step1:
Integration of
Capital Needs
Step 2: Create
Building
Portfolios
Step3: Develop
Multi-year
Capital Plan
Step 4:
Project
Selection
What is the
Impact?
Highlight Value of Each Project
Define Work
Classification
• Repair/Maintenance
• Modernization
• Infrastructure
Define Project
Timeframe
• A: 1-3 Years
• B: 4-7 Years
• C: 8 -10 Years
• X: Beyond 10 Years
Define Project
Classifications
• Reliability
• Asset preservation
• Program improvement
• Economic operations
• Safety/Code
What is the
Work?
What is the
Impact?
When should
the work be
done?
Academic /
Admin
Student
Life
Repair Infrastructure Renovation Houses
$20M Plan $ 2,118,600 $ 4,891,000 $ 7,555,600 $ 1,384,700 $ - $ 271,514
$25M Plan $ 3,368,600 $ 6,540,600 $ 8,055,600 $ 1,734,700 $ - $ 319,094
$30M Plan $ 3,497,100 $ 7,754,900 $ 7,555,600 $ 2,055,800 $ 3,405,555 $ 819,094
$(1)
$-
$1
$2
$3
$4
$5
$6
$7
$8
$9
Millions
$20M Plan $25M Plan $30M Plan
Acad/Admin Student Life Repair Infrastructure Renovation Houses
Planning Options Summary
Portfolios
Select Projects that Support Plan
Full Inventory
of Projects Apply
Building Portfolio
& Timeframe
Apply
Investment
Criteria &
Timeframe
Multi-Year
Project Plan
Geographic, Program,
Transitional, & Years
Reliability, Asset Preservation,
Program, Economic Operations,
Safety/Code & Years
ProposedSolution
Electrical, Plumbing,
HVAC, Mechanical,
Exterior, Interior,
Safety…
How Do You
Target
Projects
Full Inventory of
Projects
Electrical, Plumbing,
HVAC, Mechanical,
Exterior, Interior,
Safety…
?
CurrentChallenge Pick
Projects
Tips for Communicating the Plan to Leadership
Don’t provide an overwhelming
list of needs without a framework
Don’t get caught up in specific
technical details
Don’t turn your list of conditions
over to someone else & move on
Don’t deliver the list as an
ultimatum
Do make sure your list is framed
and targeted
Do gather details, but focus on the
macro level and outcomes
Do stay involved and work with
stakeholders throughout
Do recognize there will be
continual prioritization
Articulate the
Cause of Backlogs
Communicate a
Credible Inventory of
Need
Create a Process;
Don’t Just
Pick Projects
Measurable
Performance
30
• Catch-up vs. Keep-up
• Understand how
underfunding creates backlog
• Impact of changing campus
age
.
• Comprehensive, credible,
and flexible
• Illustrate operations
impact
• Benchmarking for context
• Building Portfolios reflect
institutional strategy
• Investment Criteria define
the investment outcome
• Timeframe – aligns
financial capacity to
facilities needs
.
• Fact: Never get enough funding
• Fact: Emergencies arise so
contingency management is key
• Fact: Customer support is
important
Conclusion
• The Successful Plan Will:
Update the Plan as Needed
Facilities
Assessment &
Planning
Process
Codify
The
Needs
Create
Strategy
Allocate
Resources
Select
the
Project
Execute
the
Project
Monitor
Progress
New
Goals or
Priorities
Define
Existing
Needs
Read the Full Guide For…
Download a copy today
http://www.sightlines.com/insight/planning-for-the-future/
• Meeting Future Workforce Challenges
• Building Flexibility into Long-Term Planning
Q&A
jpearlman@sightlines.com
Please take our survey to
help us improve our
webinars.
35
Thank you for your time.

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Universities' Facilities Planning Guide

  • 1. 1
  • 2. University of Nebraska Omaha University of New Brunswick University of New Hampshire University of New Haven University of New Mexico University of North Florida University of North Texas University of Northern Iowa University of Notre Dame University of Oregon University of Ottawa University of Pennsylvania University of Rhode Island University of Rochester University of San Diego University of San Francisco University of Saskatchewan University of South Florida University of Southern Maine University of Southern Mississippi University of St. Thomas University of Tennessee Health Science Center University of Tennessee, Knoxville University of Texas at Dallas University of the Sciences in Philadelphia University of Toledo University of Vermont University of Washington University of West Florida University of Wisconsin - Madison Vanderbilt University Virginia Commonwealth University Virginia Department of General Services Wake Forest University Washburn University Washington University in St. Louis Wellesley College Planning for the Future Adapting Facilities to Tomorrow’s Needs July 12, 2017
  • 3. Today’s Speaker Jay Pearlman Associate Vice President, Sightlines • At Sightlines from it’s inception • 20-year industry expert • Played a leading role in the development of Sightlines’ services • Frequent speaker at industry events hosted by NACUBO, APPA, and AASHE • A regular contributor to industry publications • Graduate of Vassar College
  • 4. Agenda • About Sightlines • Planning Challenges Facing Facilities Leaders Today • Strategies to Effectively Plan for the Future • Q&A
  • 5. Join the Conversation 5 Enter questions here at any point during the webinar Presentation slides and webinar recording will be sent to each attendee following today’s session
  • 6. Leading provider of facilities intelligence in higher education helping to uncover ways to use capital more strategically and identify opportunities to improve operational effectiveness.
  • 7. Sightlines by the Numbers Robust membership includes colleges, universities, consortiums, and state systems 43 States+DC 90% Member retention rate 335+ ROPA Members 450 Colleges & Universities 170 New members since 2013 5 Canadian provinces Sightlines has advised state systems in: • Alaska • California • Florida • Hawaii • Maine • Massachusetts • Minnesota • Mississippi • Missouri • Nebraska • New Hampshire • New Jersey • Pennsylvania • Texas • Washington 52k buildings
  • 8. © 2017 Sightlines, LLC. All Rights Reserved.8 Sightlines is a Gordian Company Data, software, and expertise for all phases of The Building Lifecycle
  • 9. Planning for the Future Download a copy today http://www.sightlines.com/insight/planning-for-the-future/
  • 10. Before the Roof Caves In Source: “Before the Roof Caves In II,” published with assistance from APPA and Stanford University Rick Biedenwig, 1980 Founder, Pacific Partners Consulting Group “One side effect of this rapid growth has been the creation of an increasingly large obligation for the future renewal and replacement of the physical plant.”
  • 11. 0% 2% 4% 6% 8% 10% 12% Sightlines Database- Construction Age Built pre-1951 • Durable construction • Older but lasts longer 11 Putting Your Campus Building Age in Context Campus age drives overall risk profile %ofConstructedSpace Pre-War Built 1951 - 1975 • Lower quality • Needs more repairs & renovation 1975 - 1990 • Quick flash construction • Low quality components Built post-1991 • Technically complex • Higher quality • More expensive to maintain or repair Modern Post War Complex
  • 12. 12 Facilities Backlogs Continue to Rise $81.72 $83.42 $87.19 $88.52 $90.73 $93.27 $95.31 $97.56 $100.07 $0.0 $20.0 $40.0 $60.0 $80.0 $100.0 $120.0 2007 2008 2009 2010 2011 2012 2013 2014 2015 $/GSF Backlog $/GSF The Sightlines backlog total includes maintenance/repair, modernization and infrastructure
  • 13. 13 Facilities Backlogs Continue to Rise $0 $20 $40 $60 $80 $100 $120 2007 2008 2009 2010 2011 2012 2013 2014 2015 $/GSF Public Institutions The Sightlines backlog total includes maintenance/repair, modernization and infrastructure $0 $20 $40 $60 $80 $100 $120 2007 2008 2009 2010 2011 2012 2013 2014 2015 $/GSF Private Institutions
  • 14. Replace air compressors and steam stop valves “Capital Planning is more than just a project list.” Upgrade all heat detectorsCosmetic Repair of Student Apartments. Bathroom Upgrades Replace Doors Experience Tells Us… Install new sprinklers
  • 15. Traditional Facilities Assessment Should I Complete a Facilities Assessment? Technical Assessment Project Selection Misses opportunities to optimize capital resources Fails to harness operating knowledge Doesn’t tie to mission Ignores financial capacity
  • 16. Making the Backlog Actionable Understand the cause of deferral and slow backlog accumulation 3 Stop the Bleeding 42 Create building portfolios Make the Problem Smaller Create multi-year plans Sustain Impact of Finite Funding Target capital to reliability, safety/code, critical asset preservation Mitigate Risk 1 • Trying to compel action through a daunting DM figure does not work. It freezes decision making and compounds the core issue. • Facilities leaders need to:
  • 17. $0.0 $5.0 $10.0 $15.0 $20.0 $25.0 $30.0 $35.0 2006 2007 2008 2009 2010 2011 2012 2013 2014 MILLIONS Total Capital Investment vs. Funding Target Annual Stewardship Asset Reinvestment Annual Investment Target Life Cycle Need 17 Fix the Cause – Not Just the Symptom Increasing Backlog & Risk Increasing Net Asset Value Lowering Risk Profile
  • 18. Multi-year Capital Investment Plan Building Portfolio Creation • Group buildings • Outline investment strategy Funding Identification • What financial resources are available? Funding Allocation • By portfolio • By investment criteria Project Identification • Inventories • Interviews • Other studies Project Codification • Timeframe • Package • Investment criteria Project Selection • Project scores • Meet investment objectives The “Bottom-Up, Top-Down” Approach Technical Strategic
  • 19. Tie the Inventory to Operations and Mission Facilities Meetings Organized by Trades Meet with University Staff to Identify Programmatic Needs and Funding Two sets of meetings that run concurrently…
  • 20. Develop Building Portfolios Developing a portfolio approach will allow for a focused investment approach based on the Institutional Strategic Direction. • Building Age • Building Condition • Building Location • Institutional focus • Academic requirements • Student needs • Historical Significance • Safety/Code requirements • Recruitment/Retention • Transitional Space • Adaptive Reuse Core considerations to the portfolio approach • Institutional Priorities • Building Needs • Future Campus Direction Institutional Leaders for buy in and communication Not all buildings are created equal WHY? HOW? WHO?
  • 21. Total Needs $165.4M Transitional Buildings $35.2M 174,284 GSF $202/GSF Grounds/ Infrastructure $15.3M Building Needs $114.8M Core Academic $34.0M 539,944 GSF $63/GSF Student Life $30.1M 392,533 GSF $77/GSF Residence Halls $21.9M 215,279 GSF $102/GSF Historic Preservation $14.9M 87,281 GSF $170/GSF Campus Perimeter $14.0M 116,172 GSF $121/GSF Example #1: Functional Portfolios Buildings are divided by both use and type
  • 22. Total Needs $144.3M Parking $3.9M 1,1M GSF $3.6/GSF Grounds/ Infrastructure $14M Building Needs $110.5M Beneficial $41.8M 977K GSF $43/GSF Legacy $29M 574,368 GSF $34/GSF Millennium $28.1M 1.8M GSF $15.5/GSF Transitional $19.5M 240K GSF $81/GSF Rental $7.2M 96K GSF $75/GSF 22 Example #2: Longevity Portfolios based upon building use
  • 23. Total Needs $253.9M New Construction $83.3M Grounds/ Infrastructure $11.3M Building Needs $158.3M Institutionally Funded Academic $42.7M Administrative $18.9M Science/Research $33.9M Athletic $11.6M Residence Halls $18.0M Faculty Staff & Housing $10.9M Fraternities & Sororities $9.0M Transitional $14.2M Potential Grants Potential Gifts Potential to Sell Potential Grants Example #3: Blended Functional and Funding Portfolios Aligning needs with funding opportunities Focus investment into core campus facilities that are unlikely to receive donor funding
  • 24. Example #4: Balancing Needs & Program Value
  • 25. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Net Asset Value Index Academic Admin & Support Athletics Residence Student Life Transitional Understanding the Net Asset Value Index NAV Index = (Replacement Value-Building Needs) Replacement Value X 100 Investment Strategy 100% - 85% 85%- 75% 75%- 60% Belo w 60% Capital Upkeep Stage: Primarily new or recently renovated buildings w/ sporadic building repair & life cycle needs; “You pick the projects” Repair and Maintain Stage: Buildings are beginning to show their age and may require more significant investment on a case-by-case basis Systemic Renovation Stage: Buildings may require more significant repairs ; large-scale capital infusions/ renovations are inevitable; “The projects pick you” Transitional/Gut Renovation/Demo Stage: Major buildings components are in jeopardy of complete failure. Reliability issues are widespread throughout the building. NAV of Index Technical Assessment Step1: Integration of Capital Needs Step 2: Create Building Portfolios Step3: Develop Multi-year Capital Plan Step 4: Project Selection
  • 26. What is the Impact? Highlight Value of Each Project Define Work Classification • Repair/Maintenance • Modernization • Infrastructure Define Project Timeframe • A: 1-3 Years • B: 4-7 Years • C: 8 -10 Years • X: Beyond 10 Years Define Project Classifications • Reliability • Asset preservation • Program improvement • Economic operations • Safety/Code What is the Work? What is the Impact? When should the work be done?
  • 27. Academic / Admin Student Life Repair Infrastructure Renovation Houses $20M Plan $ 2,118,600 $ 4,891,000 $ 7,555,600 $ 1,384,700 $ - $ 271,514 $25M Plan $ 3,368,600 $ 6,540,600 $ 8,055,600 $ 1,734,700 $ - $ 319,094 $30M Plan $ 3,497,100 $ 7,754,900 $ 7,555,600 $ 2,055,800 $ 3,405,555 $ 819,094 $(1) $- $1 $2 $3 $4 $5 $6 $7 $8 $9 Millions $20M Plan $25M Plan $30M Plan Acad/Admin Student Life Repair Infrastructure Renovation Houses Planning Options Summary Portfolios
  • 28. Select Projects that Support Plan Full Inventory of Projects Apply Building Portfolio & Timeframe Apply Investment Criteria & Timeframe Multi-Year Project Plan Geographic, Program, Transitional, & Years Reliability, Asset Preservation, Program, Economic Operations, Safety/Code & Years ProposedSolution Electrical, Plumbing, HVAC, Mechanical, Exterior, Interior, Safety… How Do You Target Projects Full Inventory of Projects Electrical, Plumbing, HVAC, Mechanical, Exterior, Interior, Safety… ? CurrentChallenge Pick Projects
  • 29. Tips for Communicating the Plan to Leadership Don’t provide an overwhelming list of needs without a framework Don’t get caught up in specific technical details Don’t turn your list of conditions over to someone else & move on Don’t deliver the list as an ultimatum Do make sure your list is framed and targeted Do gather details, but focus on the macro level and outcomes Do stay involved and work with stakeholders throughout Do recognize there will be continual prioritization
  • 30. Articulate the Cause of Backlogs Communicate a Credible Inventory of Need Create a Process; Don’t Just Pick Projects Measurable Performance 30 • Catch-up vs. Keep-up • Understand how underfunding creates backlog • Impact of changing campus age . • Comprehensive, credible, and flexible • Illustrate operations impact • Benchmarking for context • Building Portfolios reflect institutional strategy • Investment Criteria define the investment outcome • Timeframe – aligns financial capacity to facilities needs . • Fact: Never get enough funding • Fact: Emergencies arise so contingency management is key • Fact: Customer support is important Conclusion • The Successful Plan Will:
  • 31. Update the Plan as Needed Facilities Assessment & Planning Process Codify The Needs Create Strategy Allocate Resources Select the Project Execute the Project Monitor Progress New Goals or Priorities Define Existing Needs
  • 32. Read the Full Guide For… Download a copy today http://www.sightlines.com/insight/planning-for-the-future/ • Meeting Future Workforce Challenges • Building Flexibility into Long-Term Planning
  • 34. Please take our survey to help us improve our webinars.
  • 35. 35 Thank you for your time.