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What Is Planning? 
Planning 
Managerial function that involves: 
 Defining the organization’s goals 
 Establishing an overall strategy for achieving those goals 
 Developing a comprehensive set of plans to integrate and 
coordinate organizational work 
Types of planning 
 Informal: not written down, short-term focus; specific to 
an organizational unit 
 Formal: written, specific, and long-term focus, involves 
shared goals for the organization
Purposes of Planning 
Provides direction 
Reduces uncertainty 
Minimizes waste 
Sets the standards for controlling
Planning and Performance 
The Relationship Between Planning and Performance 
Formal planning is associated with: 
 Higher profits and returns on assets 
 Other positive financial results 
The quality of planning and implementation affects 
performance more than the extent of planning 
The external environment can reduce the impact of planning 
on performance
How Do Managers Plan? 
Elements of Planning 
Goals (also objectives) 
 Desired outcomes for individuals, groups, or entire 
organizations 
 Provide direction and performance evaluation criteria 
Plans 
 Documents that outline how goals are to be accomplished 
 Describe how resources are to be allocated
Steps in Planning 
1. Being Aware of Opportunities 
2. Establishing Objectives or Goals 
3. Developing Premises 
4: Determining Alternative Courses 
5. Evaluating Alternative Courses 
6. Selecting a Course 
7. Formulating Derivative Plans 
8. Quantifying Plans by Budgeting
Types of Plans
Types of Plans 
BREADTH 
Strategic Plans 
Apply to the entire organization 
Establish the organization’s overall goals 
Seek to position the organization in terms of its 
environment 
Cover extended periods of time 
Operational Plans 
Specify the details of how the overall goals are to be 
achieved 
Cover short time period
Types of Plans (cont’d) 
TIME FRAME 
Long-Term Plans 
Time frames extending beyond three years 
Short-Term Plans 
Time frames of one year or less 
SPECIFICITY 
Specific Plans 
Clearly defined and leave no room for interpretation 
Directional Plans 
Flexible plans that set out general guidelines, provide focus, 
yet allow discretion in implementation
Exhibit 3.4 Specific Vs. Directional Plans
Types of Plans (cont’d) 
FREQUENCY OF USE 
Single-use Plan 
A one-time plan specifically designed to meet the 
needs of a unique situation 
Standing Plans 
Ongoing plans that provide guidance for activities 
performed repeatedly
Types of Plans 
Plans can be classified as 
(1) mission or purposes, 
(2) objectives or goals, 
(3) strategies, 
(4) policies, 
(5) procedures, 
(6) rules, 
(7) programs, and 
(8) budgets
Types of Plans 
The mission, or purpose, identifies the basic purpose 
or function or tasks of an enterprise or agency or any 
part of it 
Objectives, or goals, are the ends toward which 
activity is aimed 
Strategy is the determination of the basic long‑term 
objectives of an enterprise and the adoption of courses 
of action and allocation of resources necessary to 
achieve these goals 
Policies are general statements or understandings that 
guide or channel thinking in decision making 
Procedures are plans that establish a required method 
of handling future activities
Types of Plans – cont. 
Rules spell out specific required actions or nonactions, 
allowing no discretion 
Programs are a complex of goals, policies, procedures, 
rules, task assignments, steps to be taken, resources to be 
employed, and other elements necessary to carry out a 
given course of action 
 A budget is a statement of expected results expressed in 
numerical terms
Developing Plans 
Contingency Factors in Planning 
Degree of environmental uncertainty 
 Stable environment: specific plans 
Dynamic environment: specific but flexible plans 
Length of future commitments 
 Current plans affecting future commitments must be 
sufficiently long-term to meet the commitments
Approaches to Establishing Goals 
Traditional Goal Setting 
Broad goals are set at the top of the 
organization 
Goals are then broken into subgoals for 
each organizational level 
Goals are intended to direct, guide, and 
constrain from above
Approaches to Establishing Goals 
(cont’d) 
Management By Objectives (MBO) 
Specific performance goals are jointly determined 
by employees and managers 
Progress toward accomplishing goals is periodically 
reviewed 
Rewards are allocated on the basis of progress 
toward the goals 
Key elements of MBO: 
 Goal specificity, participative decision making, an explicit 
performance/evaluation period, feedback
Steps in a Typical MBO Program 
Objectives allocated to 
divisional and 
departmental units 
Specific objectives 
collaboratively set 
with employees 
Action plans 
implemented 
Give Rewards for 
Achieved Objectives 
Jointly Set Objectives 
Overall objectives 
and strategies of 
organization 
Develop Action Plans 
to Achieve Objectives 
Managers and 
employees work on 
action plans together 
Review Objectives and 
Provide Feedback
Does MBO Work? 
Reason for MBO Success 
Top management commitment and 
involvement 
Potential Problems with MBO Programs 
Not as effective in dynamic environments that 
require constant resetting of goals 
Overemphasis on individual accomplishment 
may create problems with teamwork
Benefits of Management by Objectives 
Clear goals: 
 Motivate 
 Improve managing through results-oriented 
planning 
 Clarify organizational roles, structures and 
the delegation of authority 
 Encourage personal commitment to their 
own and organizational goals. 
 Facilitate effective controlling, measuring 
results, and leading to corrective actions
Failures of Management by 
Objectives 
List some failures and limitations of MBO 
What would you do to overcome the failures?
Criticisms of Planning 
Planning may create rigidity 
Plans cannot be developed for dynamic environments 
Formal plans cannot replace intuition and creativity 
Planning focuses managers’ attention on today’s 
competition, not tomorrow’s survival 
Formal planning reinforces today’s success, which may 
lead to tomorrow’s failure
Organizational Strategy 
Strategic Management 
The set of managerial decisions and actions 
that determines the long-run performance 
of an organization
The Strategic Management Process 
External Analysis 
• opportunities 
• threats 
SWOT Analysis 
Identify the 
organization's 
current mission, goals, 
and strategies 
Internal Analysis 
• strengths 
• weaknesses 
Formulate 
Strategies 
Implement 
Strategies 
Evaluate 
Results
Strategic Management Process 
Step 1: Identify the Organization’s Current Mission, 
Objectives, and Strategies 
Mission: the firm’s reason for being 
 The scope of its products and services 
Goals: the foundation for further planning 
 Measurable performance targets 
Step 2: Conduct an Internal Analysis 
Assessing organizational resources, capabilities, activities, and 
culture: 
 Strengths (core competencies) create value for the customer 
and strengthen the competitive position of the firm 
 Weaknesses (things done poorly or not at all) can place the 
firm at a competitive disadvantage
Strategic Management Process (cont’d) 
Step 3: Conduct an External Analysis 
The environmental scanning of specific and general 
environments 
 Focuses on identifying opportunities and threats 
Steps 2 and 3 combined are called a SWOT analysis. 
(Strengths, Weaknesses, Opportunities, and Threats)
Strategic Management Process (cont’d) 
Step 4: Formulate Strategies 
Develop and evaluate strategic alternatives 
Select appropriate strategies for all levels in the 
organization that provide relative advantage over 
competitors 
Match organizational strengths to environmental 
opportunities 
Correct weaknesses and guard against threats
Strategic Management Process (cont’d) 
Step 5: Implement Strategies 
Implementation: effectively fitting organizational 
structure and activities to the environment 
The environment dictates the chosen strategy; 
effective strategy implementation requires an 
organizational structure matched to its requirements 
Step 6: Evaluate Results 
How effective have strategies been? 
What adjustments, if any, are necessary?
Levels of Organizational Strategy 
Strategic 
Business Unit 1 
Multibusiness 
Corporation 
Strategic 
Business Unit 2 
Strategic 
Business Unit 3 
Research and 
Development Manufacturing Marketing Human 
Resources Finance 
Corporate 
Level 
Business 
Level 
Functional 
Level
Types of Organizational Strategies 
Corporate-level Strategy 
The company’s grand strategy for the entire 
organization and its strategic business units 
Types of Grand Strategies 
Growth: expansion into new products and 
markets 
Stability: maintenance of the status quo 
Retrenchment: addresses organizational 
weaknesses that are leading to performance 
declines 
Combination: simultaneous pursuit of two or 
more of the strategies above
Corporate-Level Strategies 
Growth Strategy 
Seeking to increase the organization’s business 
by expansion into new products and markets 
Stability Strategy 
A strategy that seeks to maintain the status quo 
to deal with the uncertainty of a dynamic 
environment, when the industry is experiencing 
slow- or no-growth conditions, or if the owners of 
the firm elect not to grow for personal reasons
Corporate-Level Strategies (cont’d) 
Retrenchment Strategy 
Reduces the company’s activities or 
operations 
Retrenchment strategies include: 
 Cost reductions 
 Closing underperforming units 
 Closing entire product lines or services
Corporate-Level Strategies (cont’d) 
Combination Strategy 
Simultaneous pursuit by the organization of 
two or more of growth, stability, and 
retrenchment strategies
Business-Level Strategy 
Business-Level Strategy 
A strategy that seeks to determine how an 
organization should compete in each unit within 
the organization to create a competitive 
advantage 
Competitive advantage 
 An organization’s distinctive competitive edge that is sourced 
and sustained in its core competencies
Functional-Level Strategy 
Functional-level strategies support the 
business-level strategy 
i.e., Marketing, human resources, research and 
development, and finance all support the 
business-level strategy 
Problems occur when employees or customers 
don’t understand a company’s strategy
Forces in an Industry Analysis 
(Five Forces Model Given by: Porter 
Substitutes 
Bargaining 
Power of 
Buyers 
Buyers 
Threat of 
Substitutes 
Suppliers 
Bargaining 
Power of 
Suppliers 
New 
Entrants 
Threat of 
New Entrants 
Intensity of 
Rivalry Among 
Current 
Competitors
Five Competitive Forces 
Threat of New Entrants 
The ease or difficulty with which new competitors 
can enter an industry 
Threat of Substitutes 
The extent to which switching costs and brand 
loyalty affect the likelihood of customers adopting 
substitute products and services 
Bargaining Power of Buyers 
The degree to which buyers have the market 
strength to hold away over and influence 
competitors in an industry
Five Competitive Forces (cont’d) 
Bargaining Power of Suppliers 
The relative number of buyers to suppliers 
and threats from substitutes and new entrants 
affect the buyer-supplier relationship 
Current Rivalry 
Intensity among rivals increases when 
industry growth rates slow, demand falls, and 
product prices descend
Benchmarking 
The search for the best practices among competitors 
and noncompetitors that lead to their superior 
performance 
By analyzing and copying these practices, firms can 
improve their performance
Decision Making 
Decision making is defined as the selection of a 
course of action from among alternatives
Decision Making Process 
1. Identification of problem 
2. Identification of decision Criteria 
3. Allocation of weights to criteria 
4. Development of alternatives 
5. Analysis of alternatives 
6. Selection of an alternative 
7. Implementation of the Alternative 
8. Evaluation of decision effectiveness
Eg: 
Purchase of raw material 
Quantity, Quality, Time of delivery & mode of 
delivery 
Allocate the weights 
Search for various suppliers 
Analyze all 
Select one supplier 
Place a order
Rationality
Limited, or "Bounded," Rationality 
Limitations of information, time, and certainty limit 
rationality, even though a manager tries earnestly to 
be completely rational 
Satisficing is picking a course of action that is 
satisfactory or good enough under the circumstances
Programmed And Nonprogrammed Decisions 
Structured problems &Programmed decisions: 
Programmed decisions are used for structured or 
routine work 
Unstructured Problems & Nonprogrammed 
decisions: 
Nonprogrammed decisions are used for 
unstructured, novel, and ill-defined situations of a 
nonrecurring nature
Types of decisions at various levels 
in the organization 
Non Programmed Decisions 
Unstructured 
Programmed Decisions 
Structured 
Top level 
Lower Level
Simon’s model of decision making 
 Contribution of Herbert Simon 
 The decision making process can be broken into 
series of three sequential steps: 
1. Intelligent activity 
2. Design activity 
3. Choice activity
Intelligent activity refers to the initial phase of 
searching the environment for conditions calling for 
decisions. 
Design activity refers to the phase of inventing, 
developing, and analyzing possible course of action to 
take place. 
Choice activity refers to the final phase of actual 
choice selecting a particular course of action from 
those available.
Creativity and Innovation 
Creativity refers to the ability and power to develop 
new ideas 
Conditions necessary for Creativity: 
Expertise, Creative thinking skills, Internal Motivation, 
Environmental need, Tension & Encouragement from 
others 
Innovation means the use of new ideas
Forecasting 
It is the process of estimating the relevant events of 
future, based on the analysis of their past and present 
behaviour 
Acc to Neter & Wasserman: Business forecasting 
refers to the statistical analysis of the past & current 
movement in the given time series so as to obtain 
clues about the future pattern of those movements
Features of forecasting 
It relates to future events 
Defines the probability of happening of future events 
Analysing the past & present relevant events 
Use of some statistical tools & techniques
Planning & Forecasting 
Planning is more comprehensive and forecasting 
involves the estimation of future events & provides 
parameters to planning
Importance of Forecasting 
Promotion of organisation 
Key to planning 
Coordination & control 
Success in organisation
Premising 
Premises are the assumptions on which plans are 
formulated 
A major source of premising is forecasting

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Planning and its Theories

  • 1.
  • 2. What Is Planning? Planning Managerial function that involves:  Defining the organization’s goals  Establishing an overall strategy for achieving those goals  Developing a comprehensive set of plans to integrate and coordinate organizational work Types of planning  Informal: not written down, short-term focus; specific to an organizational unit  Formal: written, specific, and long-term focus, involves shared goals for the organization
  • 3. Purposes of Planning Provides direction Reduces uncertainty Minimizes waste Sets the standards for controlling
  • 4. Planning and Performance The Relationship Between Planning and Performance Formal planning is associated with:  Higher profits and returns on assets  Other positive financial results The quality of planning and implementation affects performance more than the extent of planning The external environment can reduce the impact of planning on performance
  • 5. How Do Managers Plan? Elements of Planning Goals (also objectives)  Desired outcomes for individuals, groups, or entire organizations  Provide direction and performance evaluation criteria Plans  Documents that outline how goals are to be accomplished  Describe how resources are to be allocated
  • 6. Steps in Planning 1. Being Aware of Opportunities 2. Establishing Objectives or Goals 3. Developing Premises 4: Determining Alternative Courses 5. Evaluating Alternative Courses 6. Selecting a Course 7. Formulating Derivative Plans 8. Quantifying Plans by Budgeting
  • 8. Types of Plans BREADTH Strategic Plans Apply to the entire organization Establish the organization’s overall goals Seek to position the organization in terms of its environment Cover extended periods of time Operational Plans Specify the details of how the overall goals are to be achieved Cover short time period
  • 9. Types of Plans (cont’d) TIME FRAME Long-Term Plans Time frames extending beyond three years Short-Term Plans Time frames of one year or less SPECIFICITY Specific Plans Clearly defined and leave no room for interpretation Directional Plans Flexible plans that set out general guidelines, provide focus, yet allow discretion in implementation
  • 10. Exhibit 3.4 Specific Vs. Directional Plans
  • 11. Types of Plans (cont’d) FREQUENCY OF USE Single-use Plan A one-time plan specifically designed to meet the needs of a unique situation Standing Plans Ongoing plans that provide guidance for activities performed repeatedly
  • 12. Types of Plans Plans can be classified as (1) mission or purposes, (2) objectives or goals, (3) strategies, (4) policies, (5) procedures, (6) rules, (7) programs, and (8) budgets
  • 13. Types of Plans The mission, or purpose, identifies the basic purpose or function or tasks of an enterprise or agency or any part of it Objectives, or goals, are the ends toward which activity is aimed Strategy is the determination of the basic long‑term objectives of an enterprise and the adoption of courses of action and allocation of resources necessary to achieve these goals Policies are general statements or understandings that guide or channel thinking in decision making Procedures are plans that establish a required method of handling future activities
  • 14. Types of Plans – cont. Rules spell out specific required actions or nonactions, allowing no discretion Programs are a complex of goals, policies, procedures, rules, task assignments, steps to be taken, resources to be employed, and other elements necessary to carry out a given course of action  A budget is a statement of expected results expressed in numerical terms
  • 15. Developing Plans Contingency Factors in Planning Degree of environmental uncertainty  Stable environment: specific plans Dynamic environment: specific but flexible plans Length of future commitments  Current plans affecting future commitments must be sufficiently long-term to meet the commitments
  • 16. Approaches to Establishing Goals Traditional Goal Setting Broad goals are set at the top of the organization Goals are then broken into subgoals for each organizational level Goals are intended to direct, guide, and constrain from above
  • 17. Approaches to Establishing Goals (cont’d) Management By Objectives (MBO) Specific performance goals are jointly determined by employees and managers Progress toward accomplishing goals is periodically reviewed Rewards are allocated on the basis of progress toward the goals Key elements of MBO:  Goal specificity, participative decision making, an explicit performance/evaluation period, feedback
  • 18. Steps in a Typical MBO Program Objectives allocated to divisional and departmental units Specific objectives collaboratively set with employees Action plans implemented Give Rewards for Achieved Objectives Jointly Set Objectives Overall objectives and strategies of organization Develop Action Plans to Achieve Objectives Managers and employees work on action plans together Review Objectives and Provide Feedback
  • 19. Does MBO Work? Reason for MBO Success Top management commitment and involvement Potential Problems with MBO Programs Not as effective in dynamic environments that require constant resetting of goals Overemphasis on individual accomplishment may create problems with teamwork
  • 20. Benefits of Management by Objectives Clear goals:  Motivate  Improve managing through results-oriented planning  Clarify organizational roles, structures and the delegation of authority  Encourage personal commitment to their own and organizational goals.  Facilitate effective controlling, measuring results, and leading to corrective actions
  • 21. Failures of Management by Objectives List some failures and limitations of MBO What would you do to overcome the failures?
  • 22. Criticisms of Planning Planning may create rigidity Plans cannot be developed for dynamic environments Formal plans cannot replace intuition and creativity Planning focuses managers’ attention on today’s competition, not tomorrow’s survival Formal planning reinforces today’s success, which may lead to tomorrow’s failure
  • 23. Organizational Strategy Strategic Management The set of managerial decisions and actions that determines the long-run performance of an organization
  • 24. The Strategic Management Process External Analysis • opportunities • threats SWOT Analysis Identify the organization's current mission, goals, and strategies Internal Analysis • strengths • weaknesses Formulate Strategies Implement Strategies Evaluate Results
  • 25. Strategic Management Process Step 1: Identify the Organization’s Current Mission, Objectives, and Strategies Mission: the firm’s reason for being  The scope of its products and services Goals: the foundation for further planning  Measurable performance targets Step 2: Conduct an Internal Analysis Assessing organizational resources, capabilities, activities, and culture:  Strengths (core competencies) create value for the customer and strengthen the competitive position of the firm  Weaknesses (things done poorly or not at all) can place the firm at a competitive disadvantage
  • 26. Strategic Management Process (cont’d) Step 3: Conduct an External Analysis The environmental scanning of specific and general environments  Focuses on identifying opportunities and threats Steps 2 and 3 combined are called a SWOT analysis. (Strengths, Weaknesses, Opportunities, and Threats)
  • 27. Strategic Management Process (cont’d) Step 4: Formulate Strategies Develop and evaluate strategic alternatives Select appropriate strategies for all levels in the organization that provide relative advantage over competitors Match organizational strengths to environmental opportunities Correct weaknesses and guard against threats
  • 28. Strategic Management Process (cont’d) Step 5: Implement Strategies Implementation: effectively fitting organizational structure and activities to the environment The environment dictates the chosen strategy; effective strategy implementation requires an organizational structure matched to its requirements Step 6: Evaluate Results How effective have strategies been? What adjustments, if any, are necessary?
  • 29. Levels of Organizational Strategy Strategic Business Unit 1 Multibusiness Corporation Strategic Business Unit 2 Strategic Business Unit 3 Research and Development Manufacturing Marketing Human Resources Finance Corporate Level Business Level Functional Level
  • 30. Types of Organizational Strategies Corporate-level Strategy The company’s grand strategy for the entire organization and its strategic business units Types of Grand Strategies Growth: expansion into new products and markets Stability: maintenance of the status quo Retrenchment: addresses organizational weaknesses that are leading to performance declines Combination: simultaneous pursuit of two or more of the strategies above
  • 31. Corporate-Level Strategies Growth Strategy Seeking to increase the organization’s business by expansion into new products and markets Stability Strategy A strategy that seeks to maintain the status quo to deal with the uncertainty of a dynamic environment, when the industry is experiencing slow- or no-growth conditions, or if the owners of the firm elect not to grow for personal reasons
  • 32. Corporate-Level Strategies (cont’d) Retrenchment Strategy Reduces the company’s activities or operations Retrenchment strategies include:  Cost reductions  Closing underperforming units  Closing entire product lines or services
  • 33. Corporate-Level Strategies (cont’d) Combination Strategy Simultaneous pursuit by the organization of two or more of growth, stability, and retrenchment strategies
  • 34. Business-Level Strategy Business-Level Strategy A strategy that seeks to determine how an organization should compete in each unit within the organization to create a competitive advantage Competitive advantage  An organization’s distinctive competitive edge that is sourced and sustained in its core competencies
  • 35. Functional-Level Strategy Functional-level strategies support the business-level strategy i.e., Marketing, human resources, research and development, and finance all support the business-level strategy Problems occur when employees or customers don’t understand a company’s strategy
  • 36. Forces in an Industry Analysis (Five Forces Model Given by: Porter Substitutes Bargaining Power of Buyers Buyers Threat of Substitutes Suppliers Bargaining Power of Suppliers New Entrants Threat of New Entrants Intensity of Rivalry Among Current Competitors
  • 37. Five Competitive Forces Threat of New Entrants The ease or difficulty with which new competitors can enter an industry Threat of Substitutes The extent to which switching costs and brand loyalty affect the likelihood of customers adopting substitute products and services Bargaining Power of Buyers The degree to which buyers have the market strength to hold away over and influence competitors in an industry
  • 38. Five Competitive Forces (cont’d) Bargaining Power of Suppliers The relative number of buyers to suppliers and threats from substitutes and new entrants affect the buyer-supplier relationship Current Rivalry Intensity among rivals increases when industry growth rates slow, demand falls, and product prices descend
  • 39. Benchmarking The search for the best practices among competitors and noncompetitors that lead to their superior performance By analyzing and copying these practices, firms can improve their performance
  • 40. Decision Making Decision making is defined as the selection of a course of action from among alternatives
  • 41. Decision Making Process 1. Identification of problem 2. Identification of decision Criteria 3. Allocation of weights to criteria 4. Development of alternatives 5. Analysis of alternatives 6. Selection of an alternative 7. Implementation of the Alternative 8. Evaluation of decision effectiveness
  • 42. Eg: Purchase of raw material Quantity, Quality, Time of delivery & mode of delivery Allocate the weights Search for various suppliers Analyze all Select one supplier Place a order
  • 44. Limited, or "Bounded," Rationality Limitations of information, time, and certainty limit rationality, even though a manager tries earnestly to be completely rational Satisficing is picking a course of action that is satisfactory or good enough under the circumstances
  • 45. Programmed And Nonprogrammed Decisions Structured problems &Programmed decisions: Programmed decisions are used for structured or routine work Unstructured Problems & Nonprogrammed decisions: Nonprogrammed decisions are used for unstructured, novel, and ill-defined situations of a nonrecurring nature
  • 46. Types of decisions at various levels in the organization Non Programmed Decisions Unstructured Programmed Decisions Structured Top level Lower Level
  • 47. Simon’s model of decision making  Contribution of Herbert Simon  The decision making process can be broken into series of three sequential steps: 1. Intelligent activity 2. Design activity 3. Choice activity
  • 48. Intelligent activity refers to the initial phase of searching the environment for conditions calling for decisions. Design activity refers to the phase of inventing, developing, and analyzing possible course of action to take place. Choice activity refers to the final phase of actual choice selecting a particular course of action from those available.
  • 49. Creativity and Innovation Creativity refers to the ability and power to develop new ideas Conditions necessary for Creativity: Expertise, Creative thinking skills, Internal Motivation, Environmental need, Tension & Encouragement from others Innovation means the use of new ideas
  • 50. Forecasting It is the process of estimating the relevant events of future, based on the analysis of their past and present behaviour Acc to Neter & Wasserman: Business forecasting refers to the statistical analysis of the past & current movement in the given time series so as to obtain clues about the future pattern of those movements
  • 51. Features of forecasting It relates to future events Defines the probability of happening of future events Analysing the past & present relevant events Use of some statistical tools & techniques
  • 52. Planning & Forecasting Planning is more comprehensive and forecasting involves the estimation of future events & provides parameters to planning
  • 53. Importance of Forecasting Promotion of organisation Key to planning Coordination & control Success in organisation
  • 54. Premising Premises are the assumptions on which plans are formulated A major source of premising is forecasting