- Turnover increased from £340m in 2010/11 to £369m in 2011/12, with income from lettings rising to £237m. Operating profit before interest increased to £96.2m. - The group continues to match spending to available funding and has £312.5m in undrawn committed facilities. Investors continue to support the group despite financial market volatility. - The housing stock owned or managed grew to 61,978 homes by April 2012, supporting long-term rental income streams.

1. Group Chairman

2. Group Executive Director, Finance

3. 2011/12 2010/11
Turnover £369m £340m
Income from lettings £237m £232m
Op Profit before interest £96.2m £80.3m
Profit before Tax £17.4m £16.5m

4. Credit Ratings - Moody s Aa3 / stable
- Standard & Poor s A+ / stable
Interest Cover before depn - 1.4x
Interest Cover after depn - 1.2x
Interest rate risk - contained at 25%
Gearing - 49.9%
Continue to match spending to available funding
Undrawn committed facilities £312.5M in place
Investors continue to support Places for People notwithstanding
volatility in financial markets

5. Continue to match spending to available
funding
Undrawn committed facilities £312.5M in
place
Investors continue to support Places for
People notwithstanding volatility in financial
markets

6. 62,500
61,500
60,500
Housing stock owned
Units 59,500
or managed
58,500
57,500
56,500
Growth in housing stock owned or managed
supporting long-term rental income streams.
At 1 April 2012, 61,978 homes owned or managed.

7. Results Analysis 2011/12
Revenue Reserves excluding pension liability
£m
250
200
150
Revenue Reserves
100 (ex pension liability)
50
0

8. Key Achievements
Gross Fixed Asset Base
£ bn
3.5
3.0
2.5 Gross
Assets
2.0 (£bn)
1.5
1.0
0.5
0.0
7 years of sustained growth
Fixed Asset base remains at £3.1bn
£3,060k in 2011 to £3,122k in 2012

9. Core funding strategy to:
Diversify Investor Base
Rebalance Debt Portfolio to targeted 60%
unsecured
Up from a base of 5% of total debt two years
ago to 35%
A further £40M at 1% + RPI Linked issued
on Retail Bond Market

10. 2012 2011
Pension deficit £35.2m £28.2m
Pension scheme has been closed to future accrual
as of October 2010
Increase in deficit reflects reduction in discount rate
affecting most schemes
Plan agreed to eliminate deficit in the next 15
years.

11. Another Challenging Year
Robust Liquidity
Cashflow, Investment & Cost Control
Interest rate, liquidity and refinancing
risk all contained within strategic target

12. Group Director, Operations

13. Operations and Service Delivery
Performance for 2011/12
The Operations Business
61,978 properties
Lettings activity £234m
> 7,000 property lettings
> 2,000 staff across
operations

14. Providing a dedicated housing management
service to customers in England, Wales and
Scotland
We have teams on the ground as well as a
24-hour Customer Service Centre which
deals with around 1,500 calls each day

15. We have an in-house property maintenance,
repairs and gas team which operates 365
days a year
Covers c. 90% and all of our gas servicing
and property repairs needs
232,000 repairs were carried out in 2011/12
We have a £150 million five year stock
investment programme underway

16. Provision of high-quality care and support
services for over 40 years
We provide homes and services to around
7000 clients in over 200 local authority areas

17. We also provide self funded tailored care and
support packages to help clients live
independently in their own home.

19. The Group has a large
customer base of long term
renters
Our housing stock generated
over £234m of gross rental
income

20. (Arrears as a % of total rent)
March March
2011 2012
Group 3.19 2.77
Homes 2.90 2.56
Individual Support 1.40 1.06
Castle Rock Edinvar 3.71 3.53
Cotman HA 4.01 4.52

21. Time Taken to Relet an Empty Property
(days)
March March 2012
2011
Group 28.7 23.3
Homes 21.0 19.8
Individual Support 37.0 30.3
Cotman HA 25.0 25.0
Castle Rock Edinvar 29.4 25.3

22. March March
2011 2012
Group 1.36 1.16
Homes 0.89 0.54
Individual Support 3.82 3.89
Castle Rock Edinvar 0.80 0.52
Cotman HA 0.75 0.69

23. Property Maintenance - % of
Repairs Completed Within Target
Mar2011 Mar 2012
Emergency Repairs 98.0% 97.0%
Urgent Repairs 94.0% 93.0%
Routine Repairs 99.0% 95.0%
Gas Servicing Compliance 99.7% 99.9%

24. Over 82% of customers would recommend
Places for People as a landlord
97% of customers satisfied or very satisfied
with the repairs service

25. We continue with a planned programme of works
on about 5000 homes a year to continue to meet
the standard
In addition a major programme of fire safety and
other compliance work is in progress.

26. RIDDOR reportable accidents:-
2010/11 2011/12
30 19
* RIDDOR - Reporting of Injuries, Diseases and Dangerous Occurrences Regulations

27. Create Social Value for our Customers
e.g. Employment Training
Year People People into People into Business Business
accessing learning and employment start up supported
services training
2011/12 3688 1192 351 117 147
2010/11 4527 1184 623 32 348

28. We secured funding from the Future Jobs
Fund to provide opportunities for young
people aged 18-24
C. 40% (125) have now gone on to full time
employment.
In addition we now have over 25 apprentices
in training.

29. Reduction of operational costs especially
repairs
Managing / influencing repairs demand
Improvements in operating efficiencies
These continue to flow through to the bottom
line
Anticipating and preparing for the changes in
welfare reform

30. Group Director - Development

32. Planning approval granted for:
Dove Lane
250 residential units
c. 10,500m2 commercial and retail
Smiths Dock
Up to 815 residential units and approx. 6000sqm
commercial development inc. hotel
Sales at Marlborough Park and Brooklands
2 sites with the Scottish Futures Trust

33. Phase 1 no of units 199
Sales/Occupation rate 5.3
per month
Average Selling price
£225,624
Occupations on site 122
Income per sq ft average
in Brooklands = £237
Income per sq ft average
new build in Milton Keynes
= £190

34. Phase 1 no of units 204
Sales/Occupation rate 5.9
per month
Average Selling price
£148,605
Occupations on site 124
Income per sq ft average
Marlborough Park = £194
Income per sq ft average
new build in Swindon =
£172

35. Stimulated demand
Increased occupancy rates
Driven a value premium
Created organically mixed communities
Broken down barriers to, and negative
perceptions of, affordable housing
Helped people access a home
Built in flexibility and value for the future

36. Tenure Mix

39. Group Director Business Development

40. New services provided to existing and
new customers
Investment in new assets and business
opportunities
Achieve growth and from profitable
revenue based activities
Drive commercial returns on our internal
expertise

42. Creating clearer routes to
market
Expanding our Core
Business
B2B/Out-sourcing
Expanding our B2C service
Private rented sector
Green Services business
Retirement market

46. Reinforce our PRS Landlord
brand value
Launch our Residential
Management Services Offer
to Investors/ reluctant
Landlords

47. Marlborough Park, Swindon
New and flexible
independent and assisted
living models
Aspirational not a distress
choice
Innovative financial ,
investment & tenure models
Lifestyle premium not just
care but hotel services
Assistive technology &
Telecare services

48. Energy Services JV
EU compliant delivery
vehicle
Green Deal/Supplier
Obligation - ?
Green Services Hub
Retrofit R&D

50. Externalising the Group s
placemaking approach
Long term investment plan
Flexible tenure marketing
strategy
Innovative S106 and
market rent proposals
Fully integrated Group offer

51. Developing our business
Maximise new market opportunities
Create profitable revenue streams and
investment opportunities
Respond to B2B and B2C emerging markets
Deliver to a wider customer base
Clear routes to market
Ensure a balanced portfolio in terms of market
sectors, risk, returns and timescales

52. Group Chief Executive

53. Dwelling Completions (England)
Source : CLG

54. Trends in UK Housing Tenure 1980 to 2009-10
Owner occupiers
million households
Social renters
Private renters
2016
Source: CLG
If these trends continue, there could be over 5.5m private
rented households by 2016

55. The number of households in defined poverty and reliant
on Housing benefit has risen by 750,00 in the last three
years
63% of households in social rented housing in receipt of
Housing Benefits compared to 25% of households in the
private rented sector
The number of our customers now paying by Direct
Debit increased by 11.4% between 2011 and 2012.

56. Enable access to housing in places that meet
people s aspirations, in a way that suits their
circumstances:
New build housing
Flexible housing products
Decent Neighbourhoods
Place Management

57. A range of
requirements
A range of
solutions

58. Neighbourhoods Strategy
Working to a standard strips out waste and
duplication, empowering local residents
Starting to see the results in our
neighbourhoods where we have adopted this
approach
New work streams in regeneration

59. Development Services
Masterplanning Place Management
Partnerships & Facilities Facilities
JVs Management Management
Asset Management
Ensuring Care and Support
Successful
Places
Sales Regeneration
Access
Affordable rent
Rent conversion
Save a deposit scheme
Try before you Buy
Market rent

60. Platinum Award in the BiTC 2012 Corporate
Responsibility Index
Neighbourhood plans in place covering over
10,000 homes
Energy saving measures in nearly 4000 homes
Through the Future Jobs Fund 124 people
secured employment and 8 people full-time
education.

61. Getting maximum value from our current
strengths
Development of Places
Property Management
Leveraging our products and services
Selling our products and services into new
markets
New services

62. Getting maximum value from our current
strengths
Long term investment in places
Strong Management
Diversity of business
Creating value
Our people

63. Deliver 2012/13 Business Plan and
budgets
Long-term strategy
Opportunities arising from changes in the
Housing Market and Government Policy

64. Alan Curtis Kay