The document summarizes the annual investors' seminar of Places for People, a large property group in the UK. It discusses the company's financial performance in 2012/13, with turnover increasing to £380 million. It also outlines the company's treasury highlights, including maintaining strong credit ratings and interest coverage. Additionally, it describes Places for People's business achievements over the past year, including growing its housing stock to over 81,000 homes and expanding into new business areas like facilities management.

1. Annual Investors’
Seminar 2013

2. WELCOME & OPENING ADDRESS
Chris Phillips
Group Chairman

3. FINANCIAL PERFORMANCE
2012/13
Simran Soin
Group Executive Director -
Finance

4. HEADLINE FIGURES
2012/13 2011/12
Turnover £380.0m £369.0m
Income from lettings £254.0m £237.0m
Operating Profit before
interest
£97.8m £96.2m
Profit before Tax £17.1m £17.4m

5. TREASURY HIGHLIGHTS
• Credit ratings
– Moody’s A2 / stable
– Standard & Poor’s A+ / stable
• 1.5x Interest Cover before depreciation
• 1.2x Interest Cover after depreciation
• Interest rate risk contained at 20.4%
• Gearing at 52%

6. TREASURY HIGHLIGHTS
• Continue to match spending to available funding
• Undrawn committed facilities £198m in place
• Investors continue to support Places for People
notwithstanding volatility in financial markets
• Continued diversification of Investor base both in
the UK and overseas

7. RESULTS ANALYSIS 2012/13
236.0
255.0
269.5
248.3 248.4
210.0
220.0
230.0
240.0
250.0
260.0
270.0
280.0
2009 2010 2011 2012 2013
£’m
Revenuereserves includingpension liability

8. RESULTS ANALYSIS 2012/13
239.2
256.4
271.2
291.6
310.5
0.0
50.0
100.0
150.0
200.0
250.0
300.0
350.0
2009 2010 2011 2012 2013
£’m
Revenuereserves excluding pension liability and mark
to market

9. KEY ACHIEVEMENTS
2.9
3.1 3.1 3.1
3.3
2.7
2.8
2.9
3
3.1
3.2
3.3
3.4
2009 2010 2011 2012 2013
£’bn
Gross Fixed AssetBase

10. FUNDING STRATEGY
Core funding strategy to:
• Diversify Investor Base
• Rebalance Debt Portfolio to targeted 60%
unsecured
• Up from a base of 5% of total debt to 36.3%
• JPY 5b (£35m) loan notes issued Jan 13

11. Debt Portfolio Profile
as at 31 March 2013

12. PENSIONS
2013 2012
Pension deficit £40.1m £35.2m
• Pension scheme has been closed to future
accrual as of October 2010
• Increase in deficit reflects reduction in discount
rates affecting most schemes
• Plan agreed to eliminate deficit in the current
year

13. 2013/14
• Another challenging year but on course to
deliver business plan
• No material financial impact due to Welfare
Reform
• Robust Liquidity
• Cash flow, investment and cost control
• Interest rate, liquidity and refinancing risk all
contained within strategic target

14. GROUP ACHIEVEMENTS
2012/13
David Cowans
Group Chief Executive

15. Last year – 2012/13
• Growing the Group
• Business diversification
• Strong performance
• Supporting customers

16. The Housing Challenge
Dwelling Completions (England) 1946 - 2012
Source : DCLG Housing Statistics, Historical data series

17. Trends in Housing Tenure (England)1981 to 2012
Owner occupiers
Social renters
Private renters
Source: English Housing Survey 2011-12
2009
2010
2011
2012
Housing Tenure
??
2016
?
?
?

18. A range of
requirements
A range of
solutions
Affordable Rent
Market Rent
Try before
you
buy
Shared
ownershipSharedequity
Staircasing
Supported Housing
Equity Release
Buyoutright

19. Access
Affordable rent
Rent conversion
Save a deposit scheme
Try before you buy
Market rent
Our Approach
Services
Place management
Facilities management
Property management
Individual Support
Leisure management
Development
Masterplanning
Partnerships & JVs
Ensuring
successful places
and enabling
people to reach
their potential
Facilities
Management
Sales Regeneration

20. New businesses

21. 2011/201
2
2012/201
3
61,978
homes
81,556
homes 2,000+ FTE
employees
5,000+ FTE
employees
£369m
turnover
£380m
turnover
31% increase Increase of
more than 2500
£11m increase
Plus RMG
=
143,000
homes
A year of growth…

22. Homes
• Targeted support for
customers facing
Welfare Reform
• Direct debit success
• Sustaining tenancies
• Involving customers

23. Housing
Management
and Repairs
Performance:
•Occupation 99%
•Rent collection 100%
•Gas servicing 100%
•Stock turnover
reduced by 7%

24. Neighbourhoods
• 21 out of 47 targeted
areas moved from
‘Amber’ to ‘Green’
• Helped 283 people into
employment and 1538
into learning
• £16m asset
management
investment in the year

25. Individual Support
• Focus on service
improvement
• 91% customer
satisfaction
• Exploring new
markets

26. New Markets
• Developing new services
• Strengthening market position
• Looking to the future

27. Corporate Responsibility
• Retained Platinum Award in the BiTC
2013 Corporate Responsibility Index
• Retained ISO14001 environmental
management certification
• Helped over 2,600 customers increase
their household income by over £1.5m in
total
• 11 Community Games events held –
attended by over 1,800 people
• 829 tonnes carbon saved across housing
stock through asset investment

28. Awards
• Housebuilder of the Year – Building Awards 2013
• Property Manager of the Year - RESI
• Homes for Scotland – Best Partnership in Planning
• Best Landlord – Landlord and Lettings Awards
• Housing Association National Accountancy Award
from NHF for Financial Innovation

29. Creating and realising value
• Property Management
• Development of places and long term
investment
• Synergies and efficiencies
• Selling products and services into new and
existing markets
• Our people

30. Delivering our Vision
• Deliver 2013/14 Business Plan and budgets
• Long-term strategy
• Managing risks
• Opportunities arising from changes in the
housing market and government policy

31. “The best way to predict the future
is to invent it.”
Alan Curtis Kay

32. Q & A