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Plab system owners meeting v2
- 1. Introduction to Kingshuk Dasgupta Tuli Nivas pLab – Enterprise Engineering
- 2. pLab What is PLab What is Performance Approach/Strategy How to use pLab To answer four questions
- 3. EE System Engineering Performance Lab Software Infrastructure Engineering Security Engineering Institutionalize performance engineering for critical products Promote performance awareness across the enterprise Educate, mentor and consult with product teams Benchmark new technologies and hardware Build shared performance testing environment, foster performance
- 4. Response time Stability Scalability Efficiency Performance is the ability to which a software system or software component meets its objectives for response time, stability, scalability and resource consumption
- 5. Increased operational cost Increased development cost Increased hardware cost Canceled projects Damaged customer relations Lost income Reduced competitiveness Source:SPE (Lloyd G. Williams & Connie U. Smith)
- 6. Air Services Target 99.66% Customer Access Target 99.83% 2009 2010
- 8. The art and science of quantitatively measuring, understanding and tuning the latency, throughput, and utilization of computer systems
- 10. PerformanceTesting Analyze Optimize Assess Risk Plan • Environment Setup •Test Harness Creation •Test Execution •Test Report Generation
- 11. Performance testing Load test Soak test Destructive test Impulse test Resiliency test Capacity impact test
- 12. 0 20 40 60 80 100 120 140 160 180 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 Peak Load 3X Peak Load 0.2X Peak Load Peak Load
- 13. Dedicated, isolated environment in CyrusOne, Lewisville Hardware configuration for various applications is same as production Environment includes F5 SAN and NAS capabilities Fabric components (MOM, USG, SSG, NOFEP, BBIS, ICE Simulator) ATSE components (Intellisell, MIP, IS, ASv2, DSSv2, Pricing, Oracle, Instrumentation Database, App Console) Load Runner and custom built load drivers Automated performance testing, monitoring and data collection framework
- 14. Performance and Reliability Goal Setting Establishing Test Environment Test Planning Test Harness Preparation Test Execution Performance Optimization Release Signoff Document Response Time Requirements Hardware Acquisition Load, Stress and SoakTest Requirements Load drivers Setup data Analysis ofTest Results Go / No-go decision Workload Characterization Platform Setup - OS, Infrastructure Test Harness Design Mocks / Simulators Run planned tests and collect results Tuning Document Availability Requirements Application Setup Hardware, middleware and application monitoring Generate Report Document Service Level Expectations (GC, Error rate etc.) Database Setup Reporting / Charting / Data visualization Possible use of Flex Lab • pLab monitoring framework • pLab mock framework Some support on Tuning available pLab Application Team
- 15. Understand Business/Application Needs Analyze Results, Report and Retest Execute theTests IdentifyTest Environment IdentifyAcceptance Criteria Plan and DesignTests
- 16. Load Driver Response Time Throughput ErrorTypes & Percentages Application Application Metrics JVM ESSM/ CLR Metrics Database Connections Sessions Errors Resource Utilization System CPU Memory Network Disk
- 17. Yaketystats Sample usage: http://plabptl020.dev.sabre.com/yaketystats/jart/index.php?pl=IndividualServers/plab202 Collector – is the client.That collects stats and sends them to the server. Stuffer – is the server that accepts stats from the client and puts them in a file system. Once every 5 minutes it puts “stuffs” these stats to the RRD file.
- 18. Understand Business/Application Needs Analyze Results, Report and Retest Execute theTests IdentifyTest Environment IdentifyAcceptance Criteria Plan and DesignTests
- 20. OS tuning • System library tuning • Kernel tuning • TCP/IP tuning JVM tuning • Garbage collection tuning Application tuning • Profiling • Memory allocation tuning • Thread contention • Algorithm optimization
- 21. Performance Testing • Release testing • Project centered testing • Ad hoc testing • Flex Lab Benchmarking • Cookie Cutter architecture • Appliances • Software Optimization/ Tuning • Code optimization • Profiling • Platform tuning • OS tuning • JVM tuning Performance Oriented Design/ Consulting • PE Planning and Test Harness Design • Architecture review • Patterns • Anti patterns
- 22. 22 Category A: Highest focus area and pLab takes ownership for “Reliability Growth” through performance testing Category B: Closely monitored and supported by pLab Category C: Lower priority applications Low-------------BusinessCriticality------------------>High A A B A B C C C Low -------------Technical Quality------------------> High Air Crews Movement Manager Rev Accounting Centiva SSCI (Kiosk, Web) Schedule Manager SSW2 Crew Control Flightline Load Manager
- 23. Solution Review Planning Execution Post Cutover Support • Engineering / Capacity Planning Reviews • Joint Performance and E2E engineering risk assessment • Deliver Performance EngineeringTest (PET) Plan • Plan for 4 rounds of performance testing in CERT • Identify high risk Ops products • Create test harness for every injection point on critical path • Execute tests, gather metrics for all systems, analyze • Certify release (Go/NoGo) • Monitor production performance • Repeat performance tests if necessary
Editor's Notes
- History: 00-2007 functional automation team-> Dolly hired SK -> Robert funded pLab-> Benz’s team merged-> built ATSE lab->moved to engineering Worked with many of Sabre’s most critical products from a performance testing standpoint Have gained many hours of experience with doing reliable performance tests to uncover critical system performance bottlenecks We are now uniquely poised to carry our learnings across the organization and to be the performance center of excellence not merely for performance testing although that remains the core but also for performance best practices, preventive engineering, building scalable systems… pLab is synergistically placed to work with other arms of the EE organization. By following Pareto Principle, 80% of our business and technical opportunities and complexities resides with 20% of our systems. Some critical systems we are heavily engaged are ATSE, Fabric, ePOS, CSS We can’t support everyone directly, but by evangelizing performance awareness, we can multiply our force. Some of the classes/brown bags coming out of engineering on performance engineering/multi core are part of this effort Consulting model Blade benchmarking, terracotta, ServiceMix, JDK 1.6, now Azul system Flex Lab Can we ban a technology/tool if the performance is really horrible Note: performance testing process!!!!! Describe what are the goals of the other arms and how pLab interoperates with these arms
- - How good are the results - How quick the response shows up A shopping transaction originated in Expedia -> web services-> ATSE -> Sabre or another GDS for availability The customer should see the quality response in 3 seconds The ATSE shopping servers should spend no more than XX CPU seconds into it If expedia chooses to double their business with us, we should scale without getting dramatically more expensive If systems are unstable expedia will take the business somewhere else
- More performance related Sev calls with many of your application staff as well as several other enterprise resources Fixing performance related issues late in the development lifecycle is very expensive. Sometimes fundamental architecture tradeoffs need to be made (give an example) If tuning / redesign isn’t sufficient to solve the problem, you need to throw more hardware at your problems In some cases, this may lead to loss of confidence of stakeholders and cancelled projects Can cause your organization’s image to suffer. – give example of WCT & Hotels Lost Income – either because of bad performance and irate users abandoning; or lost income because of delayed projects Tell the story of Travel Now and eHotels (last Sev 1 almost 2 years ago).
- E.g. of Sev1s found and prevented: 1. pLab called in to help investigate a memory issue on shopping MIP hex core boxes in a limited pool in production. PLAB tracked it to a datacollector issue under Redhat 5. When unable to write to the instrumentation database it queued eating up (eventually) all memory. 2. Mom api got fixed for race condition. When worker thread picks up the message exactly at 500 ms(which was timeout value for mom sync thread), the dispatcher threads times out at the same time, at this time worked threads doesn't have any dispatcher thread to hands off the message and It just stays there. The default time for this thread was quite big, so eventually all threads from mom thread pool come in this situation and it goes out of thread. As an effect of this, BBIS-MOM Api doesn't able to pick the message.
- Where is the art? It is prior knowledge and experience of knowing failure modes due to performance; it is the intuition of knowing what to instrument to give insight into system performance The science is in the engineering approach to performance – a consistent methodology, a set of measurement tools, standard reports, predictive models Quantitative – it is important to measure because anything measured, however inaccurately can (a) usually, be improved upon and (b) is better than no measurement at all. Latency, Throughput and Utilization – These three are intricately related. Minimizing latency (requires low load) while maximizing throughput (requiring high load), two contradictory goals – i.e. at some optimal utilization level of resources is what the optimal load for the system is
- Latency, Throughput and Utilization – These three are intricately related. Minimizing latency (requires low load) while maximizing throughput (requiring high load), two contradictory goals – i.e. at some optimal utilization level of resources is what the optimal load for the system is
- The success of any performance engineering initiative is having the ability to run a good performance test. What makes a good performance test? One that will be useful in predicting the performance of the system in production. However, we don’t have the true production load, nor the true production servers, nor the true production integration points. Testing at the right load levels, with the right workload mix and measuring the right things; and having an engine to repeat this to compare against an established baseline as the product evolves; mocks / simulators
- Load testing is conducted to verify that your application can meet your desired performance objectives; these performance objectives are often specified in a service level agreement (SLA). A load test enables you to measure response times, throughput rates, and resource-utilization levels, and to identify your application’s breaking point, assuming that the breaking point occurs below the peak load condition. Soak testing is a subset of load testing. An endurance test is a type of performance test focused on determining or validating the performance characteristics of the product under test when subjected to workload models and load volumes anticipated during production operations over an extended period of time. The goal of stress testing is to reveal application bugs that surface only under high load conditions. These bugs can include such things as synchronization issues, race conditions, and memory leaks. Stress testing enables you to identify your application’s weak points, and shows how the application behaves under extreme load conditions. Spike testing is a subset of stress testing. A spike test is a type of performance test focused on determining or validating the performance characteristics of the product under test when subjected to workload models and load volumes that repeatedly increase beyond anticipated production operations for short periods of time. Capacity testing is conducted in conjunction with capacity planning, which you use to plan for future growth, such as an increased user base or increased volume of data. For example, to accommodate future loads, you need to know how many additional resources (such as processor capacity, memory usage, disk capacity, or network bandwidth) are necessary to support future usage levels. Capacity testing helps you to identify a scaling strategy in order to determine whether you should scale up or scale out.
- 1. Impulses may occur because of sudden changes in the environment – e.g. Slashdot effect or a snow-storm for Airline ops system. What we are looking for is graceful handling of such exception conditions – ideally, the ability to protect yourself and cause no harm to others. If there is a single customer out of many that can be throttled, that is ideal. Recovery when load decreases is important as well.
- Westjet – no performance testing per se.. Jet Blue story: B6 E2E Performance Testing PET plan creation Working with capacity planning to lay out the workload for the tests Test scripts for every traffic injection point Individual product testing in pLab & E2E performance testing (Load, F5 load balancing, failover and soak tests) in CERT (coordinating the teams) Data analysis and reporting Volaris, SW SNAP and now AeroMexico