1. An Overview
CONTACT CENTER
KPO BPO
TECHNICAL SUPPORT
SOCIAL MEDIA
SOFTWARE SERVICES

2. The Company

3. Accreditations
Corporate Member of (IACC)
Member of NASSCOM
Corporate Member of STPI
Member of GTEC

4. Our Industry Focus
• E-Commerce
• Dairy & Farming
• Retail
• Pharmaceuticals &
• Healthcare
• Telecom
• Software
Nutraceuticals

5. Our
Services

6. Contact Centre

Voice Support

Inbound services

Outbound services

Email/Chat Support

Social Media Support

7. Technical Support
 IP Camera Support
 Hardware Technical Support
 Software Technical Support Support

8. Business Process Outsourcing
 Data Entry
 Accounting
 Data Management
 Order Processing

9. Knowledge Process Outsourcing
 Order Management
 Configuration Management
 Process Consulting

10. Social Media Marketing
 Online Branding
 Social Media Analysis
 Platform Management

11. Software Services

Web Development and Design

Software Development

iPhone Application Development

Quality Analysis and Testing

12. Infrastructure & Technology

13. PHYKON
 Two Tier Power Back Up System offering 100% Uptime
 High Speed Internet Leased Line with Twin Back Up
Connection
 Cutting Edge Firewall Protected Network Domain
 State of the Art Telephony System

14. PHYKON
 Latest Monitoring and Reporting Software
 Satellite offices in multiple locations for redundancy and
immediate expansion
 Priority in space allocation in Technopark and other
spaces in the purview of the State Government

15. TECHNOLOGY FEATURES
Operates 24/7
Communication

State-of-the-Art Telephony

Blended Architecture for Inbound and
Remote monitoring and Extensions

Remote Barging

Call Queuing

Customizable Interactive Voice
Asterisk Servers


Response Systems

Outbound Calls

Smart Predictive Dialing

Geographically Diverse DID(Direct
Inward Dialing) numbers
Smart Call Monitoring and Quality
Control

Customized Voice Mail Boxes

16. SECURITY

Restricted Program and
Anti-malware Software
Network Access


RFID Key Card Entry
State-of-the-Art Network

Gadget Free Zone (Phones,
Security Systems

Cutting Edge Firewalled
Domain Control Systems

Scalable Theft Prevention
System- 3 Levels of Network
Security

Top of the line and
PDAs, USBs, CDs)

24/7 Surveillance

24/7 Security Personnel

17. LOCATION: TECHNOPARK
 One of the Largest IT Parks in Asia
 Spread over 300 Acres
 Over 4,000,000 Sq.Ft
 30,000 IT Professionals
 Own Internal Power Distribution System
 24x7x365 Guaranteed Power Supply
 Proximity to the City and Airport

18. Human Resources

19. HUMAN RESOURCE POOL
Trivandrum

The Capital of The Most Literate State in India

Over 20 Higher Education Technical Institutions

More than 15 Arts and Science Colleges

Creates over 50000 Graduates Annually

One of the Highest Percentage of English Using
Population in India

20. CONTACT
Prathish Vijay
CEO
prathish@phykon.com
Phone: +91 9947769452
L-11, Thejaswini, Technopark, Trivandrum 695081