1. CONTACT CENTER KPO BPO TECHNICAL SUPPORT SOCIAL MEDIA SOFTWARE SERVICES
A n O v e r v i e w

2. The Company

3. Member of GTEC
Accreditations
Corporate Member of (IACC) Corporate Member of STPI
Member of NASSCOM

4. • E-Commerce
• Retail
• Healthcare
• Telecom
• Software
• Dairy & Farming
• Pharmaceuticals
• Logistics
Our Industry Focus

5. Our
Services

6.  Voice Support
 Inbound services
 Outbound services
 Email/Chat Support
 Social Media Support
Contact Centre

7.  IP Camera Support
 Hardware Technical Support
 Software Technical Support
Support
Technical Support

8. Business Process Outsourcing
 Data Entry
 Accounting
 Data Management
 Order Processing

9. Knowledge Process Outsourcing
 Order Management
 Configuration Management
 Process Consulting

10. Social Media Marketing
 Online Branding
 Social Media Analysis
 Platform Management

11.  Web Development and Design
 Software Development
 iPhone Application Development
 Quality Analysis and Testing
Software Services

12. Infrastructure & Technology

13.  Two Tier Power Back Up System offering 100% Uptime
 High Speed Internet Leased Line with Twin Back Up Connection
 Cutting Edge Firewall Protected Network Domain
 State of the Art Telephony System
Phykon

14.  Latest Monitoring and Reporting Software
 Satellite offices in multiple locations for redundancy and
immediate expansion
 Priority in space allocation in Technopark and other spaces in
the purview of the State Government
Phykon

15. Technology features
Operates 24/7
Communication
 State-of-the-Art Telephony
 Asterisk Servers
 Blended Architecture for Inbound and
Outbound Calls
 Smart Predictive Dialing
 Geographically Diverse DID(Direct
Inward Dialing) numbers
 Remote monitoring and Extensions
 Remote Barging
 Call Queuing
 Customizable Interactive Voice
Response Systems
 Smart Call Monitoring and Quality
Control
 Customized Voice Mail Boxes

16. Security
 Restricted Program and
Network Access
 State-of-the-Art Network
Security Systems
 Cutting Edge Firewalled
Domain Control Systems
 Scalable Theft Prevention
System- 3 Levels of Network
Security
 Top of the line and
Anti-malware Software
 RFID Key Card Entry
 Gadget Free Zone (Phones,
PDAs, USBs, CDs)
 24/7 Surveillance
 24/7 Security Personnel

17.  One of the Largest IT Parks in Asia
 Spread over 300 Acres
 Over 4,000,000 Sq.Ft
 30,000 IT Professionals
 Own Internal Power Distribution System
 24x7x365 Guaranteed Power Supply
 Proximity to the City and Airport
Location: Technopark

18. Human Resources

19. Human resource pool
Trivandrum
 The Capital of The Most Literate State in India
 Over 20 Higher Education Technical Institutions
 More than 15 Arts and Science Colleges
 Creates over 50000 Graduates Annually
 One of the Highest Percentage of English Using Population
in India

20. Contact
Prathish Vijay
CEO
prathish@phykon.com
Phone: +91 9947769452
L-11, Thejaswini, Technopark, Trivandrum 695081