Topics covered include: Cloud ERP’s Security and Performance Mobile ERP—Work from Anywhere Real-Time Awareness via loT Hyperscalers Smarter ERP (AI, RPA, etc.) ERP as the SCM backbone Blockchain for Traceability? ERP in 2022: Enabling “Doing More with What You Have” Reimagined ERP

1. ERP Trends: What to Expect in 2022 & Beyond
technologyevaluation.com
PJ Jakovljevic, Principal Analyst
January 2022

2. Trend 1: Cloud ERP is Everywhere…
ERP TRENDS
IN 2022:

3. Cloud ERP is Everywhere…
But So is On-Premise and Hybrid ERP
Finding that “Cloud ERP Switch” Catalyst!

4. Trend 1:Cloud ERP is Everywhere…
But So is On-Premise and Hybrid ERP
Switch from on-premise to cloud ERP may not even be at the halfway point yet!
Regulatory compliance, resources, flakey Internet,…

5. Cloud ERP
Trend 1:Cloud ERP is Everywhere… But So is On-Premise and Hybrid ERP
On-Premise ERP
Hybrid ERP
Own Data Centers (read: Control) vs. Hyperscalers

6. Trend 1:Cloud ERP is Everywhere…
But So is On-Premise and Hybrid ERP
• Difficulty finding ERP DevOps staff
• Functionality gaps and technology gaps
• Inadequate defense against an evolving threat environment
• Stumbling block when pursuing digital transformation
No “one size fits all” cloud transition approach!
Problems with older, on-premise ERP:

7. Trend 1:Cloud ERP is Everywhere…
But So is On-Premise and Hybrid ERP
• Ransomware and security
• High availability
• Data vaulting
• Remote work (here to stay!)
General-purpose security doesn't go far enough for ERP!
Look for specific security services!
Continued security issues for both cloud
ERP & on-premise ERP in 2022:

8. Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate (the table stakes, BYOE)
ERP TRENDS
IN 2022:

9. Trend 2: Mobile ERP With Real-Time
Awareness Will Continue to Proliferate
• Goes hand-in-hand with cloud ERP
• Real-time data -- one of the biggest benefits
• Extends ERP functionality and data collection
• Supports smarter, better-informed business decisions
• Helps to enrich customer experience (CX)
• Customer self-service Apps for Ordering and Account
Management
• Proof of Delivery Apps, both for products and service
deliveries
• SMS Notifications for Businesses
MOBILE ERP:

10. Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate
Trend 3: Intelligent ERP Will Make Big Gains
(for informed decision-making and red flag alerts)
ERP TRENDS
IN 2022:

11. Trend 3: Intelligent ERP Will Make Big Gains
AI and ML help to create more intelligent
systems/actionable insights:
• Zero-touch automation
• Interactive assistance
• Intelligent advisors
• Workflow optimization
• Shorter lead times
• Reduced errors data management
• Automatically identify red flags
Ex.: Forecasts, inventory levels, standard costs, quality limits, etc.

12. Robotic Process Automation (RPA) with low
code helps to:
• Complete repetitive tasks
• Increase business efficiency
• Free up time for individuals to perform high-value work
• Improve the accuracy of processes
• Reduce, even eliminate, human error
Trend 3: Intelligent ERP Will Make Big Gains
Ex.: Data pre-population, OCR processes, leads
gathering, light integration, etc.

13. Expect ERP to get smarter every year
(both upstream and downstream the value chain)
Trend 3: Intelligent ERP Will Make Big Gains

14. Trend 4: AI AND BI FOR THE MASSES?
(or Rocket Scientists?)

15. Trend 4: AI AND BI FOR THE MASSES?
Not There Just Yet!

16. Trend 4: AI and BI for the Masses?
Not There Just Yet!
The current challenges:
• Most AI, BI, and analytics functions not yet accessible for many users
• Even basic and simple analytics require some training from ERP vendors (how to
dissect the produced charts and graphs)
• Most companies still need a full-time analyst or data scientist

17. Trend 4: AI and BI for the Masses?
Not There Just Yet!
But the good news is:
• ERP vendors are making advances in making augmented intelligence tools accessible
to average workers
• Workspaces, Next Best Action, Embedded Analytics, Datasets, Autocomplete,
Low Code-based Workflows…
A narrower scope with high impact use cases

18. Trend 5: HYPERSCALING IS BIG
(consolidation of systems and processes)

19. Trend 5: HYPERSCALING IS BIG
But It’s Not a Magic Bullet
Lots of legwork must still be done!

20. Trend 5: HYPERSCALING IS BIG
But It’s Not a Magic Bullet
Important considerations for hyperscaling
(and after):
• Right infrastructure size
• Correct scaling model
• Proper configuration of enterprise systems
• Performance monitoring
• Penetration testing
• Data recovery testing
• Applying patches and fixes
Look for more such cloud delivery services offerings coming!

21. Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate
Trend 3: Intelligent ERP Will Make Big Gains
Trend 4: AI and BI for the Masses?
Trend 5: Hyperscaling is Big
Trend 6: Multi-Instance ERP Sticks Around and Gets
Future-Proofed
ERP TRENDS
IN 2022:

22. Trend 6: Multi-Instance ERP Sticks Around
and Gets Future-Proofed
Companies that likely need multi-instance ERP:
• Organizations exposed to M&A
• Companies that onshore, offshore, nearshore, farshore, or reshore workers
• Businesses with product expansion initiatives
• Companies with a commitment to share services efficiencies
Multi-instance ERP democratizes risk, fosters LoB fit!
If you can’t beat it, embrace it, but…

23. Essential features of future-proof multi-
instance ERP frameworks:
• Embedded integration capabilities
• Master data management (MDM)
• Data migration automation
• Instance management
• Global analytics, shared services
• Loosely coupled; incremental impl.
Trend 6: Multi-Instance ERP Sticks Around
and Gets Future-Proofed
Longstanding ERP vendors’ “virtue out of necessity” opportunity

24. Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate
Trend 3: Intelligent ERP Will Make Big Gains
Trend 4: AI and BI for the Masses?
Trend 5: Hyperscaling is Big
Trend 6: Multi-Instance ERP Sticks Around and Gets
Future-Proofed
Trend 7: ERP Takes a Backseat to SCM
(e.g., TMS, GTM, SCP, SCD, IO, Networks, etc.)
ERP TRENDS
IN 2022:

25. Trend 7: ERP Takes a Backseat to SCM
Examples of SCM use cases for AI:
• Gain visibility into supply chain data
• Support a flexible approach to sourcing
• Anticipate potential disruptions in the supply chain
• Circumvent supply chain disruptions more effectively
• Minimize inventory and shipping costs
• Become more resilient
• Satisfy quick shipping demands
• Cater to increasingly difficult customer expectations
Build yourself or easily integrate?

26. TREND 8: EXPANDED ERP INTEGRATION AND
INTERCONNECTIVITY (Composable Apps)

27. Expanded ERP Integration & Interconnectivity
Examples of coveted ERP integrations (via RESTful API’s):
E-commerce Shipping automation
Fleet tracking
Journey planner
Warehouse
management
Digital payments

28. Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate
Trend 3: Intelligent ERP Will Make Big Gains
Trend 4: AI and BI for the Masses?
Trend 5: Hyperscaling is Big
Trend 6: Multi-Instance ERP Sticks Around and Gets
Future-Proofed
Trend 7: ERP Takes a Backseat to SCM
Trend 8: Expanded ERP Integration and Interconnectivity
Trend 9: 3D Printing and ERP Evolve Together in
Manufacturing Sector
ERP TRENDS
IN 2022:

29. 3D Printing and ERP Evolve Together in
Manufacturing Sector
3D Printing Digital Thread can be
incorporated into:
Computer aided
design (CAD)
Manufacturing
execution systems
(MES)
Product lifecycle
management (PLM)
Enterprise asset
management (EAM)
ERP Traits: ETO, Job Shop, Spec. Costing/Backflushing…

30. ERP TRENDS
IN 2022:
Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate
Trend 3: Intelligent ERP Will Make Big Gains
Trend 4: AI and BI for the Masses?
Trend 5: Hyperscaling is Big
Trend 6: Multi-Instance ERP Sticks Around and Gets
Future-Proofed
Trend 7: ERP Takes a Backseat to SCM
Trend 8: Expanded ERP Integration and Interconnectivity
Trend 9: 3D Printing and ERP Evolve Together in
Manufacturing Sector
Trend 10: ERP Gets Redefined
(a tipping point)

31. Trend 10: ERP Gets Redefined
What software buyers want will redefine ERP:
• Easier interface and onboarding for the average user
• Reimagined processes that lead to better ROI
• Technology for Everyone (LC/NC)
• Flexible ERP pricing
• Targeted functionality instead of a long features list
• Vendors’ vested interest in implementation success/time-to
value (how to quantify it?)

32. Thoughts? Questions?

33. Trend 1: Cloud ERP is Everywhere…
Trend 2: Mobile ERP With Real-Time Awareness Will
Continue to Proliferate
Trend 3: Intelligent ERP Will Make Big Gains
Trend 4: AI and BI for the Masses?
Trend 5: Hyperscaling is Big
Trend 6: Multi-Instance ERP Sticks Around and Gets
Future-Proofed
Trend 7: ERP Takes a Backseat to SCM
Trend 8: Expanded ERP Integration and Interconnectivity
Trend 9: 3D Printing and ERP Evolve Together in
Manufacturing Sector
Trend 10: ERP Gets Redefined
ERP TRENDS
IN 2022:
Q&A