BeyondmorTar<br />Technology & Business Survival<br />H1N1 & Beyond<br />                                                 ...
“Enhance Communications & Information Technology Infrastructures as needed to support employee telecommuting and remote cu...
Goals<br />Minimize Disruptions<br />Ensure Services<br />Appear Invisible<br />Plan for the Worst<br />“Address workforce...
Focus<br />External Communications<br />Internal Communications<br />Phone<br />Email<br />Chat?<br />Meetings<br />Projec...
Impact<br />IT<br />Staffing<br />Data Centers<br />Staff<br />Customer Facing<br />Teleworking<br />Physical Labor<br />
Assessments<br />Staff<br />Expertise<br />Core Technologies & Services<br />Inventory<br />Hardware<br />Peopleware<br />...
Do it NOW!<br />Communications continuity will ONLY<br />WORK if based on technologies that are<br />currently in use.<br ...
Technical Definitions<br /><ul><li>Enterprise- </li></ul>		A network comprised of smaller networks/satellites which interf...
Technical Definitions<br /><ul><li>PBX</li></ul>Private Branch eXchange.  Telephone network used within an enterprise. Tel...
Enterprise Network<br />Corporate<br />Internet<br />SOHO<br />
VPN Types<br />Hardware<br />Both Ends<br />Software<br />Client<br />Web Based<br />
Corporate<br />Network<br />How VPN Works<br />Wired or Wireless LAN<br />Access Point<br />Hacker/Virus<br />Denied Acces...
VPN Big Picture<br />
CIO Focus<br />Prioritize critical applications & functions<br />What is essential<br />What can be taken off IT’s plate<b...
Risks <br />Extended Network<br />Outside of Physical Control<br />Theft<br />Software<br />Home Networks<br />Data<br />R...
Remote Control<br />Laptops<br />Master Images<br />Endpoint Control<br />Physical Control<br />Software<br />On a Stick<b...
IT Prep 101<br />Internal Relationships<br />Human Resources<br />Facilities<br />Help  Desk<br />Calling Trees<br />Inclu...
IT Prep 201<br />Broadband @ Home<br />X Train<br />Critical Vendors<br />What is their plan<br />How can they help<br />D...
Good Stuff<br />Resources<br />http://www.pandemicflu.gov/professional/business/index.html#critical<br />Web Communication...
More Good Stuff<br />Voice<br />Skype			www.skype.com<br />Endpoint Control<br />Control Guard	www.controlguard.com<br />T...
Conclusion<br />Start Now<br />Stress Test<br />Coordinate with HR<br />Leverage<br />Master DR Plan<br />Staff Relationsh...
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H1N1 & IT Continuity

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H1N1 in business continuity will rely on technology.
Communications continuity will ONLY WORK if based on technologies that are currently in use.
Technologies instituted during a pandemic will produce catastrophic failures.
This presentation take a CIO view of technologies and staff related issues.

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H1N1 & IT Continuity

  1. 1. BeyondmorTar<br />Technology & Business Survival<br />H1N1 & Beyond<br /> Christopher Duffy, CISSP<br />
  2. 2. “Enhance Communications & Information Technology Infrastructures as needed to support employee telecommuting and remote customer access”<br />checklist item #23<br />www.pandemicflu.gov<br />
  3. 3. Goals<br />Minimize Disruptions<br />Ensure Services<br />Appear Invisible<br />Plan for the Worst<br />“Address workforce absenteeism rates of 40% or higher” <br /> -Roberta Witty, Gartner Group 4/26/09 <br />
  4. 4. Focus<br />External Communications<br />Internal Communications<br />Phone<br />Email<br />Chat?<br />Meetings<br />Projects<br />
  5. 5. Impact<br />IT<br />Staffing<br />Data Centers<br />Staff<br />Customer Facing<br />Teleworking<br />Physical Labor<br />
  6. 6. Assessments<br />Staff<br />Expertise<br />Core Technologies & Services<br />Inventory<br />Hardware<br />Peopleware<br />Bandwidth<br />
  7. 7. Do it NOW!<br />Communications continuity will ONLY<br />WORK if based on technologies that are<br />currently in use.<br />Technologies instituted during a<br /> pandemic will produce catastrophic<br />failures.<br />
  8. 8. Technical Definitions<br /><ul><li>Enterprise- </li></ul> A network comprised of smaller networks/satellites which interface with each other as well as a central database and many workstations. <br /><ul><li>VPN-</li></ul>Virtual Private Network. Creates a secure connection or tunnel between two networks using ( Home and the Office) the Internet.<br /><ul><li>PSTN-</li></ul>Public Switched Telephone Network. Worldwide<br /> telephone network.<br /><ul><li>POTS-</li></ul> Plain Old Telephone Service. Voice grade service for home and small business. Also referred to as Analog<br />
  9. 9. Technical Definitions<br /><ul><li>PBX</li></ul>Private Branch eXchange. Telephone network used within an enterprise. Telephone system is within the organization rather than depend on the phone company. Common in larger businesses.<br /><ul><li>SOHO</li></ul>Small Office Home Office. A small home office or virtual office environment, connected to larger organization with same services and technologies. <br />
  10. 10. Enterprise Network<br />Corporate<br />Internet<br />SOHO<br />
  11. 11. VPN Types<br />Hardware<br />Both Ends<br />Software<br />Client<br />Web Based<br />
  12. 12. Corporate<br />Network<br />How VPN Works<br />Wired or Wireless LAN<br />Access Point<br />Hacker/Virus<br />Denied Access<br />VPN Remote <br />Router<br />VPN Head-end Router<br />Phone<br />Internet<br /> Encrypted VPN Tunnel<br />Teleworkers have the same services at home as at their office desktop<br />
  13. 13. VPN Big Picture<br />
  14. 14. CIO Focus<br />Prioritize critical applications & functions<br />What is essential<br />What can be taken off IT’s plate<br />Identify staffing for critical applications / functions<br />Build depth through cross training<br />Work with HR to create alternative work schedules and a web-worker program<br />Continuity planning for your computer systems and workforce<br />Maintain a healthy work environment<br />Hand Sanitizers & Tissues<br />Staff workstations<br />By Elevators<br />Common Areas<br />
  15. 15. Risks <br />Extended Network<br />Outside of Physical Control<br />Theft<br />Software<br />Home Networks<br />Data<br />Remote Access<br />Staff<br />
  16. 16. Remote Control<br />Laptops<br />Master Images<br />Endpoint Control<br />Physical Control<br />Software<br />On a Stick<br />Secure Web download site<br />VPN<br />Virus<br />Remote Support Tools<br />
  17. 17. IT Prep 101<br />Internal Relationships<br />Human Resources<br />Facilities<br />Help Desk<br />Calling Trees<br />Include IM<br />Web Email<br />Data Centers<br />Direct & Remote Access<br />Stress Test<br />Web Apps<br />VPN<br />Teleworking<br />Citrix /Remote<br />Virtual Applications<br />Web Conferencing<br />
  18. 18. IT Prep 201<br />Broadband @ Home<br />X Train<br />Critical Vendors<br />What is their plan<br />How can they help<br />Degradation Plan<br />Staffing Levels & Hours<br />What Point is critical Mass<br />PEOPLE FIRST!<br />
  19. 19. Good Stuff<br />Resources<br />http://www.pandemicflu.gov/professional/business/index.html#critical<br />Web Communications<br />Cisco Webexwww.webex.com<br />Adobe Connect www.adobe.com/products/acrobatconnectpro<br />Citrix Gottomeetingswww.gotomeetings.com<br />Conferencecallwww.conferencecall.com<br />Dimdimwww.dimdim.com<br />Shared Spaces<br />Google docs docs.google.com<br />Projectspaces.com www.projectspaces.com<br />
  20. 20. More Good Stuff<br />Voice<br />Skype www.skype.com<br />Endpoint Control<br />Control Guard www.controlguard.com<br />Theft Control<br />Computracewww.absolute.com<br />
  21. 21. Conclusion<br />Start Now<br />Stress Test<br />Coordinate with HR<br />Leverage<br />Master DR Plan<br />Staff Relationships<br />

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