H1N1 in business continuity will rely on technology. Communications continuity will ONLY WORK if based on technologies that are currently in use. Technologies instituted during a pandemic will produce catastrophic failures. This presentation take a CIO view of technologies and staff related issues.

1. BeyondmorTar Technology & Business Survival H1N1 & Beyond Christopher Duffy, CISSP

2. “Enhance Communications & Information Technology Infrastructures as needed to support employee telecommuting and remote customer access” checklist item #23 www.pandemicflu.gov

3. Goals Minimize Disruptions Ensure Services Appear Invisible Plan for the Worst “Address workforce absenteeism rates of 40% or higher” -Roberta Witty, Gartner Group 4/26/09

4. Focus External Communications Internal Communications Phone Email Chat? Meetings Projects

5. Impact IT Staffing Data Centers Staff Customer Facing Teleworking Physical Labor

6. Assessments Staff Expertise Core Technologies & Services Inventory Hardware Peopleware Bandwidth

7. Do it NOW! Communications continuity will ONLY WORK if based on technologies that are currently in use. Technologies instituted during a pandemic will produce catastrophic failures.

10. Enterprise Network Corporate Internet SOHO

11. VPN Types Hardware Both Ends Software Client Web Based

12. Corporate Network How VPN Works Wired or Wireless LAN Access Point Hacker/Virus Denied Access VPN Remote Router VPN Head-end Router Phone Internet Encrypted VPN Tunnel Teleworkers have the same services at home as at their office desktop

13. VPN Big Picture

14. CIO Focus Prioritize critical applications & functions What is essential What can be taken off IT’s plate Identify staffing for critical applications / functions Build depth through cross training Work with HR to create alternative work schedules and a web-worker program Continuity planning for your computer systems and workforce Maintain a healthy work environment Hand Sanitizers & Tissues Staff workstations By Elevators Common Areas

15. Risks Extended Network Outside of Physical Control Theft Software Home Networks Data Remote Access Staff

16. Remote Control Laptops Master Images Endpoint Control Physical Control Software On a Stick Secure Web download site VPN Virus Remote Support Tools

17. IT Prep 101 Internal Relationships Human Resources Facilities Help Desk Calling Trees Include IM Web Email Data Centers Direct & Remote Access Stress Test Web Apps VPN Teleworking Citrix /Remote Virtual Applications Web Conferencing

18. IT Prep 201 Broadband @ Home X Train Critical Vendors What is their plan How can they help Degradation Plan Staffing Levels & Hours What Point is critical Mass PEOPLE FIRST!

19. Good Stuff Resources http://www.pandemicflu.gov/professional/business/index.html#critical Web Communications Cisco Webexwww.webex.com Adobe Connect www.adobe.com/products/acrobatconnectpro Citrix Gottomeetingswww.gotomeetings.com Conferencecallwww.conferencecall.com Dimdimwww.dimdim.com Shared Spaces Google docs docs.google.com Projectspaces.com www.projectspaces.com

20. More Good Stuff Voice Skype www.skype.com Endpoint Control Control Guard www.controlguard.com Theft Control Computracewww.absolute.com

21. Conclusion Start Now Stress Test Coordinate with HR Leverage Master DR Plan Staff Relationships