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Program Management Process Groups and Knowledge Areas

  Knowledge        Initiation       Planning Process           Execution         Monitoring        Closing
    Areas           Process                                     Process           Process          Process
                  1.1 Initiate   1.2 Develop Program          1.4 Direct and   1.6 Monitor and    1.8 Close
                  Program        Management Plan              Manage           Control Program    Program
1. Program                       1.3 Develop Program          Program          Performance
Integration                      Infrastructure               Execution
Management (8)                                                1.5 Manage       1.7 Manage
                                                              Program          Program Issues
                                                              Resources
                                                              2.6 Manage
                                 2.1 Plan Program Scope                        2.8 Monitor and
                                                              Program
                                 2.2 Define program                            Control Program
2. Program                                                    Architecture
                                 Objectives and Goals                          Scope
Scope                                                         2.7 Manage
                                 2.3. Develop Program         Component
Management (8)                   Requirements                 Interfaces
                                 2.4. Develop Program
                                 Architecture
                                 2.5 Develop Program WBS
                                 3.1 Develop Program                           3.2 Monitor and
3. Program Time
                                 Schedule                                      Control Program
Management (2)                                                                 Schedule
4. Program Cost
Management
5. Program
Quality
Management
6. Program HR
Management
7. Program                       7.1 Plan Communication       7.2 Distribute   7.3 Report
Communication                                                 Information      Program
Management (3)                                                                 Performance
                                 8.1 Plan Program Risk                         8.5 Monitor and
                                 Management                                    Control Program
8. Program Risk                  8.2 Identify Program Risks                    Risk
Management (5)                   8.3 Analyze Program Risks
                                 8.4 Plan Program Risk
                                 Responses
9. Program                       9.1 Plan Program             9.2 Conduct      9.3 Administer     9.4 Close
Procurement                      Procurements                 Program          Program            Program
Management (4)                                                Procurements     Procurements       Procurement
                  10.1           10.2 Develop Program                          10.5 Monitor and
                  Establish      Financial Plan                                Control Program
10. Program
                  Program        10.3 Estimate Program                         Financials
Financial
                  Financial      Costs
Management (5)    Framework      10.4 Budget Program
                                 Costs
                                 11.1 Plan Program            11.3 Engage      11.4 Manage
11. Program                      Stakeholder                  Program          Program
Stakeholder                      Management                   Stakeholders     Stakeholder
Management (4)                   11.2 Identify Program                         Expectations
                                 Stakeholders
                                 12.1 Plan and Establish      12.4 Approve     12.5 Provide       12.8
                                 Program Governance           Component        Governance         Approve
                                 Structure                    Initiation       Oversight          Component
                                 12.2 Plan for Audits                          12.6 Manage        Transition
                                 12.3 Plan Program Quality                     Program Benefits
12. Program                                                                    12.7 Monitor and
Governance (8)                                                                 Control Program
                                                                               Changes



        Sridhar Peddisetty - PgM ITTOs                 Page 1 of 10            Last Updated 9/1/2010
Program Integration Management

Knowledge Areas     Major Processes                   Primary Inputs             Tools & Techniques           Primary Outputs
   INTEGRATION
Initiate          Developing the                1. Strategic Business         1. Expert Judgment         1.   Assignment of
                  program charter that          directive                     2. Feasibility Studies          Program Manager
Program           formally authorizes           2. Business Case              3. Comparative             2.   Program Charter
                  and initiates the             3. Existing Organizational    Advantage Analysis         3.   Business case
                  program                       structure and Policies        4. Cost/Benefit Analysis        updates
                                                4. Existing Organizational                               4.   Program Roadmap
                                                Work
                                                5. Existing Components

Develop           The process of                1. Program Charter            1. Expert Judgment         1.   Program
                  consolidating and             2. Program Roadmap            2. PMIS                         Management Plan
Program           coordinating all              3. Existing Organizational    3. Tolerances              2.   Program Roadmap
Management        Subsidiary plans into a       Work                          4. Planning Techniques          (updated)
                  program                       4. Best Practices Library     5. Procurement Processes   3.   Program Transition
Plan              management plan as                                          6. PMO                          Plan
                  well as updating the
                  program roadmap
Develop           The process of                1. Program Management         1. Expert Judgment         1. Core Team Assignments
                  identifying, assessing,       Plan                          2. Review meetings         2. Program Resource Plan
Program           and developing the            2. Organizational Policies    3. Component Analysis      3. Program Infrastructure
Infrastructure    infrastructure required       and Guidelines                4. Capacity Planning       4. Program Management
                  to support the                3. Best Practices Library                                Processes
                  program                       4. Program Roadmap

Direct and        The process of                1. Program Management         1. Expert Judgment         1. Approved Change
                  managing the                  Plan                          2. PMIS                    request
Manage            execution of the              2. Program Performance        3. PMO                     2. Component Initiation
Program           program                       Reports                       4. Contract Management     Requests
                  management plan to            3. Change requests            Plan                       3. Component Transition
Execution
                  achieve program               4. Work Results               5. Decision Logs           Request
                  objectives                    5. Audit Reports              6. Impact Analysis         4. Program Issues Register
                                                6. Go/No Go Decision          7. Tolerances              5. Program Roadmap
                                                7. Program Roadmap                                       (updated)

Manage            The process of                1. Program Management         1. Expert Judgment         1. Program Resource Plan
                  tracking, assessing,          Plan                          2. PMIS                    (updated)
Program           and adapting to the           2. Component Status           3. PMO
Resources         use of resources              Reports
                  throughout the                3. Resource Availability
                  program’s lifecycle           4. Program Resource Plan



Monitor and       The process of                1. Program Management         1. Expert Judgment         1. Program Performance
                  monitoring and                Plan                          2. PMIS                    Reports
Control           controlling                   2. Program Performance        3. Earned Value            2. Forecast
Program           the program’s                 Reports                       Management (EVM)
                  execution to meet                                           4. Review Meetings
Performance
                  performance                                                 5. Program Performance
                  objectives as defined                                       Analysis
                  in the program
                  management plan
Manage            The process of                1. Program Management         1. Expert Judgment         1. Change Requests
                  addressing unplanned          Plan                          2. Issues Analysis         2. Program Issues register
Program Issues    risks and events that         2. Audit Report                                          (updated)
                  may impact the                3. Program Risk Register
                  program’s planned             4. Program Performance
                  directives.                   Reports
                                                5. Program Issues Register

Close Program     The process of                1. Program Management         1. Expert Judgment         1. Released Resources
                  finalizing all activities     Plan                          2. PMIS                    2. Final Reports
                  across all of the             2. Program Transition Plan    3. Contract Closure        3. Knowledge Transition
                  program process               3. Program Closure            Procedure                  4. Closed Program
                  groups to formally            Recommendation
                  close the program .




             Sridhar Peddisetty - PgM ITTOs                           Page 2 of 10            Last Updated 9/1/2010
Program Scope Management

Knowledge Areas     Major Processes                Primary Inputs            Tools & Techniques               Primary Outputs
         SCOPE
Plan Program      The process of             1. Business Case             1. Expert Judgment              1. Program Scope
                  identifying and            2. Program Charter           2. PMIS                         Statement
Scope             developing activities                                                                   2. Program Scope
                  to produce                                                                              Management Plan
                  deliverables and
                  benefits that meet the
                  program goals and
                  objectives
Define            The process for            1. Program Scope             1. Expert Judgment              1. Benefit Realization Plan
                  establishing the           Statement                    2. Interviewing                 2. Program Scope
Program Goals     overall goals and          2. Program Scope             3. Focus Groups                 Statement (updated)
and               objectives of the          Management Plan              4. Customer Acceptance
                  program and                                             Review
Objectives        ultimately what is to
                  be delivered
Develop           The process for            1. Program Scope             1. Expert Judgment              1. Program Requirements
                  development and            Statement                    2. Requirement Gathering        Document
Program           formal identification of   2. Change Request            3. Requirement Analysis         2. Component
Requirements      the program                3. Business Case             4. Brainstorming                Requirements Document
                  requirements and           4. Program Roadmap           5. Design Reviews
                  specifications to                                       6. Requirement Validation
                  deliver the program                                     & Verification
                  goals and objectives
Develop           The process of             1. Program Requirements      1. Technical Knowledge          1. Program Architecture
                  defining the structure     Document                                                     Baseline
Program           of the programs
Architecture      components and
                  identifies the
                  interrelationships
                  between all of the
                  program components
Develop           This subdivides the        1. Program Architecture      1. Expert Judgment              1. Program WBS
                  program into its           Baseline                     2. WBS Templates                2. WBS Matrix
Program WBS       constituent parts          2. Program Requirement       3. Management Planning
                  (components,               Document                     Process
                  deliverables, and          3. Component Requirement     4. Task Responsibility Matrix
                  activities).               Document                     5. System Configuration
                                                                          Tools
Manage            The process for            1. Program Architecture      1. Expert Judgment              1. Program Architecture
                  managing the               Baseline                     2. Change Impact Analysis       Baseline (updated)
Program           relationships between      2. Program Management                                        2. Approved Change
Architecture      all of the program         Plan                                                         Request
                  components to ensure       3. Change Requests                                           3. Program Management
                  the program                                                                             Plan (updated)
                  architecture remains
                  up to date
Manage            The process for            1. Program Architecture      1. Expert Judgment              1. Approved Change
                  maintaining the            Baseline                     2. Communication                Request
Component         adherence of               2. Program Management        Methods                         2. Program Management
Interfaces        program delivery and       Plan                         3. Review Meetings              Plan (updated)
                  its constituent parts      3. Change Request            4. Conflict Management          3. Program
                  and managing               4. Communications                                            Communications
                  interrelationships         Management Plan                                              Management Plan
                  between the Program        5. Component Stakeholder                                     (updated)
                  components                 Management Guideline
Monitor and       The process for            1. Program Scope             1. Expert Judgment              1. Approved Change
                  ensuring the               Statement                    2. PMIS                         Requests
Control           program’s scope is         2. Approved Change           3. Review Meetings              2. Program Management
Program           controlled to meet the     Request                      4. Decision Making              Plan (updated)
                  agreed-upon goals          3. Component Transition      5. Audits                       3. Program Scope
Scope
                  and realize the            Request                                                      Statement Plan (updated)
                  agreed program             4. Governance Plan                                           4. Program Requirements
                  objectives and             5. Program Architecture                                      (Updated)
                  benefits identified in     Baseline                                                     5. Program Document
                  the program charter.       6. Program Mgmt Plan                                         Repository (updated)




            Sridhar Peddisetty - PgM ITTOs                        Page 3 of 10             Last Updated 9/1/2010
Program Time Management

Knowledge Areas     Major Processes             Primary Inputs            Tools & Techniques         Primary Outputs
     TIME
Develop           Schedule                1. Program WBS               1. Schedule Management   1.   Program Master
                  development is the      2. Program Constraints       Tools                         Schedule
Program           process of defining     3. Program Architecture      2. Benefit Analysis      2.   Component
Schedule          the program             Baseline                     3. Cash Flow Analysis         Milestones
                  components needed       4. Program Charter                                    3.   Program Schedule
                  to produce the          5. Contracts                                               Management Plan
                  program deliverables,   6. Program Risk Register                              4.   Program Charter
                  to determine the                                                                   (updated)
                  order in which the                                                            5.   Program Risk Register
                  components must be                                                                 Updates
                  executed, to estimate
                  the amount of time
                  required to
                  accomplish each
                  component and to
                  identify the major
                  Program level
                  milestones during the
                  performance period.
Monitor and       Schedule control is     1. Program Master Schedule   1. Schedule Management   1. Program Master
                  the process of          2. Component Status          Tools                    Schedule (updated)
Control           ensuring the            3. Program Risk Register     2. Program Metrics       2. Component Schedule
Program           program produces        4. Approved Change           3. Earned Value          (updated)
                  the required            Requests                     Management               3. Program Performance
Schedule          deliverables and                                                              Reports
                  solutions on time




            Sridhar Peddisetty - PgM ITTOs                     Page 4 of 10         Last Updated 9/1/2010
Program Communications Management

 Knowledge Areas        Major Processes           Primary Inputs              Tools & Techniques              Primary Outputs
COMMUNICATIONS
Plan                   Determining the       1. Program Charter            1. PMIS                       1.   Program
                       information and       2. Program Management         2. Communication                   Communications
Communications         communications        Plan                          Requirements Analysis              Management Plan
                       needs of the          3. Governance Plan            3. Communication Method       2.   Communications
                       Program               4. Program Stakeholder                                           Strategy
                       stakeholders.         Management Plan                                             3.   Communications Log
                                             5. Organizational
                                             Communication Strategy
                                             6. Program Scope
                                             Statement
                                             7. Program WBS
                                             8. Communications
                                             Requirements
                                             9. Stakeholder Register
                                             10. Program Master
                                             Schedule

Distribute             Making needed         1. Program                    1. Communication Skill        1. Program Performance
                       information           Communication Plan            2. Information Gathering      Reports
Information            available to          2. Communications             and Retrieval System          2. Lessons Learned
                       program               Messages                      3. Information Distribution   (updated)
                       stakeholders in a     3. Stakeholder Register       Methods                       3. Program
                       timely manner         4. Change Request Log         4. Lessons Learned            Communications
                                             5. Governance Decisions       Database                      Management Plan
                                             6. Component Charter                                        (updated)
                                             7. Program Master                                           4. Communications Log
                                             Schedule                                                    (updated)
                                             8. Program WBS
                                             9. Communications Log
                                             10.Communication
                                             Strategy

Report Program         The Collecting and    1. Program Performance        1. Information Presentation   1. Program Performance
                       distributing          Reports                       Tool                          Reports
Performance            performance           2. Program Budget             2. Status Gathering and       2. Program Forecasts
                       information. This     Baseline                      Compilation                   3. Communication
                       includes status       3. Program Management         3. Status Review Meetings     Messages
                       reporting, progress   Plan                          4. Time Reporting System      4. Benefits Realization
                       measurement, and      4. Program Master             5. Cost Reporting System      Report
                       forecasting.          Schedule
                                             5. Go/No Go Decision
                                             6. Variance Reports
                                             7. Performance
                                             Measurements
                                             8. Approved Change
                                             Requests
                                             9. Program Risk Register
                                             10. Program Issues Register
                                             11. Benefits Realization
                                             Plan
                                             12. Forecasts




              Sridhar Peddisetty - PgM ITTOs                    Page 5 of 10               Last Updated 9/1/2010
Program Risk Management

Knowledge Areas     Major Processes                 Primary Inputs            Tools & Techniques                 Primary Outputs
     RISK
Plan Program      Deciding how to             1. Program Scope             1. Planning Meetings and          1. Program Risk
                  approach, plan, and         Document                     Analysis                          Management Plan
Risk              execute the risk            2. Program Management        2. Lessons Learned Review
Management        management                  Plan
                  activities for a            3. Program Architecture
                  program, including          Baseline
                  risks identified in the     4. Program Stakeholder
                  individual program          Management Plan
                  components.                 5. Program Governance
                                              Structure
                                              6. Resource Plan
                                              7. Lessons Learned
                                              Database

Identify          Determining which           1. Program Scope             1. Documentation Review           1 Program Risk Register
                  risks might affect the      Document                     2. Information Gathering          2. Root Causes of Risk
Program Risks     program and                 2. Program Risk              Techniques                        Updates
                  documenting their           Management Plan              3. Checklist Analysis
                  characteristics.            3. Component Risk            4. Assumption Analysis
                                              Management Plan              5. Diagramming
                                              4. Program Management        Techniques
                                              Plan                         6. SWOT Analysis
                                              5.Program Governance         7. Lessons Learned Review
                                              Structure                    8. Scenario Analysis
                                              6. Lessons Learned
                                              Database
                                              7. Program Stakeholder
                                              Management Plan

Analyze           Prioritizing risks for      1. Program Architecture      1. Risk Data Quality              1. Program Risk Register
                  further analysis or         Baseline                     Assessment                        (updated).
Program Risks     action by assessing         2. Program Management        2. Risk Probability and
                  and tabulating their        Plan                         Impact assessment
                  probability of              3. Program Risk Register     3. Probability and Impact
                  occurrence and              4. Lessons Learned           Matrix
                  impact, analyzing the       Database                     4. Risk Categorization
                  effect on the overall       5. Program Risk              5. Risk Urgency Assessment
                  program and its             Management Plan              6. Impact Assessments of
                  components, and                                          Interdependencies
                  managing                                                 7. Data Gathering and
                  interdependencies.                                       Representation Techniques
                                                                           8. Quantitative Risk
                                                                           Analyses and Modeling
                                                                           Techniques
                                                                           9. Independent Reviewers

Plan Program      Developing options          1. Program Risk Register     1. Strategies for Negative        1. Program Risk Register
                  and actions to              2. Component Risk            Risk Or Threats                   (updates)
Risk Responses    enhance                     Response Plans               2. Strategies for Positive Risk   2. Contingency Reserves
                  opportunities, and to       3. Program Risk              Or Opportunities                  3. Contingency Plans
                  reduce threats to           Management Plan              3. Contingency Plan               4. Change Requests
                  program objectives                                       Preparation
                                                                           4. Risk Response Action
                                                                           Plan
Monitor and       Tacking identified risks,   1. Program Architecture      1. Risk Review Meetings           1. Preventive Actions
                  monitoring                  Baseline                     2. Risk Audits                    2. Program Register
Control           residual risks,             2. Program Risk              3. Lessons Learned Review         (updates)
Program Risks     identifying new risks,      Management Plan              4. Monitor the Program            3. Program Risk
                  executing risk              3. Program Risk Register     Environment                       Management Plan
                  response plans, and         4. Program Performance       5. Monitor Legal Issues and       (updates)
                  evaluating                  Reports                      Climate                           4. Lessons Learned
                  their effectiveness         5. Contingency Reserve                                         Database (updated)
                  throughout program          6. Program Issue Register
                  life cycle.                 7. Contract Review




            Sridhar Peddisetty - PgM ITTOs                         Page 6 of 10             Last Updated 9/1/2010
Program Procurement Management

Knowledge Areas     Major Processes                Primary Inputs            Tools & Techniques           Primary Outputs
PROCUREMENT
Plan Program      Plan Program               1. Market Environmental      1. Competitive Analysis of   1. Program Budget
                  Procurement is the         Factors                      Service Providers            Estimate (updated)
Procurement       process of                 2. Program Budget            2. Procurement Planning      2. Program Procurement
                  (a) determining            Allocation                   3. Expert Judgement          Management Plan
                  what to procure and        3. Component Scope           4. Assessment of             3. Contract Management
                  when and                   Statements                   Organisational               Plan
                  (b) developing             4. Program Charter           Competencies                 4. Qualified Seller List
                  procurement                                             5. Make or Buy Analysis
                  strategies. This process
                  precedes all other
                  procurement efforts.
Conduct           This is the process of     1. Program Assets            1. Procurement Practices     1 Selected Sellers
                  how to conduct the         2. Subcontract Procurement   2. Bidder Conferences        2. Identified Internal
Program           procurement                plans                        3. Distribution of Request   Service Providers
Procurement       activities for a           3. Program Procurement       for Proposals                3. Request for Proposals
                  program. It includes       Management Plan              4. Develop Qualified         4. Contract Management
                  strategy, tools,           4. Program Management        Seller’s List                Plan (updated)
                  methods, metrics           Plan                         5. Contract Negotiation      5. Program Procurement
                  gathering, reviews         5. Qualified Seller List     6. Proposal Evaluation       Management Plan
                  and update                 6. Contract Management       System                       (updated)
                  mechanism, standard        Plan                         7. Expert Judgment           6, Contracts
                  assessment                 7. Component Cost            8. Contract Management       7. Component Payment
                  parameters, and            Schedules                    Procedures                   Schedules (Updated)
                  report requirements to                                  9. Change Control
                  be used by the                                          Procedure
                  program in                                              10. Seller Selection
                  conducting the
                  procurement activities
                  for the program.
Administer        Administer Program         1. Program Procurement       1. Change Control System     1. Program Budget
                  Procurement is the         Management Plan              2. Engage and Manage         Baseline (Updated)
Program           process involved in        2. Program Budget Baseline   Suppliers                    2. Procurement
Procurement       managing the               3. Contracts                 3. Payment Control System    Management Plan
                  contracts during the       4. Approved Change           4. Contract Performance      (Updated)
                  program to ensure          Requests                     Review                       3. Contracts (updated)
                  that the deliverables      5. Program Performance       5. Inspect ion and Audits    4. Program Budget
                  meet requirements,         Reports                      6. Budget Management         (Updated)
                  deadlines, cost, and       6. Payment Approval          System                       5. Program Performance
                  quality established in     Requests                                                  Reports
                  the contract               7. Component Payment                                      6. Payment Approvals
                                             Requests                                                  7. Program Payment
                                                                                                       Schedules (updated)
Close Program     Cost Program               1. Program Management        1. Contract Closeout         1. Closeout Contracts
                  Procurement are            Plan                         Procedure                    2. Procurement
Procurement       those processes that       2. Contracts                 2. Supplier Performance      Performance Reports
                  formally close out         3. Program Budget            Review                       3. Closed Budget
                  each contract on the       4. Program Performance       3. Budget Allocation         Allocation
                  program after              Reports                      Reconciliation
                  ensuring that all          5. Component Closure
                  deliverables have          Notification
                  been satisfactorily
                  completed, that all
                  payments have been
                  made, and that there
                  are no outstanding
                  contractual issues.




            Sridhar Peddisetty - PgM ITTOs                      Page 7 of 10              Last Updated 9/1/2010
Program Financial Management

Knowledge Areas     Major Processes                Primary Inputs            Tools & Techniques            Primary Outputs
  FINANCIAL
Establish         Identifying the overall    1. Program Funding Source    1. Program Financial         1. Program Financial
                  financial environment      2. Funding Goals             Analysis                     Frame work
Program           for the program and        3. Funding Constraints       2. Payment Schedules         2. Business Case
Financial         pinpointing the funds      4. Program Business Case     3. Funding Methods           (updated)
                  that are available
Framework         according to
                  identified milestones
Develop           Creating the               1. Program Financial         1. Program Financial         1. Program Financial Plan
                  processes for              Framework                    Analysis                     2. Program Payment
Program           developing and             2. Funding Constraints       2. contract Management       Schedules
Financial Plan    managing the               3. Program WBS               3. Analysis of Program       3. Component Payment
                  Program budget and         4. Program Management        Operational Costs            Schedules
                  the payment                Plan                                                      4. Program Operational
                  schedules to the                                                                     Cost
                  components.                                                                          5. Program Financial
                                                                                                       Metrics
Estimate          Developing the initial     1. Program Architecture      1. Total Cost of Ownership   1. Program Cost Estimates
                  program cost               Baseline                     Analysis                     2. Component Cost
Program Costs     estimates that will be     2. Contingency Reserves      2. Architecture/Cost         Estimates
                  presented to the           3. Program Management        trade-off Analysis
                  decision-makers for        Plan                         3. Reserve Analysis
                  approval and further       4. Program Risk Register     4. Estimating Techniques
                  funding.                   5. Contracts                 5. Procurement Analysis
                                                                          6. Computer Cost
                                                                          Estimating Tools
                                                                          7. Expert Judgment
Budget            Developing the             1. Program Architecture      1. Cost Analysis             1. Program Budget
                  detailed budgets for       Baseline                     2. Reserve Analysis          Baseline
Program Costs     the program and for        2. Program Cost Estimates                                 2. Program Payment
                  the components             3. Program Management                                     Schedules
                  based on the               Plan                                                      3. Component Payment
                  estimates provided by      4. Contracts                                              Schedules
                  the components.            5. Component Cost
                                             Estimates
Monitor and       Influencing the factors    1. Program Financial Plan    1. Cost Change               1. Contract Payments
                  that create cost           2. Program Management        Management System            2. Component Budgets
Control           variances, controlling     Plan                         2. Contract Cost             Closed
Program           those variances at the     3. Program Budget Baseline   Management                   3. Program Budget Closed
                  program level, and         4. Contracts                 3. Status Reviews            4. Program Budget
Financials
                  closing out the            5. Change Requests           4. Cost Forecasting          Baseline (updated)
                  program and                                             Techniques                   5. Approve Change
                  component finances                                      5. Program Operational       Request
                                                                          Cost Analysis                6. Estimate at Completion
                                                                          6. Earned Value              7. Program Management
                                                                          Management (EVM)             Plan (update)
                                                                                                       8. Corrective Actions




            Sridhar Peddisetty - PgM ITTOs                      Page 8 of 10             Last Updated 9/1/2010
Program Stakeholder Management

Knowledge Areas     Major Processes             Primary Inputs            Tools & Techniques            Primary Outputs
 STAKEHOLDER
Plan Program      Plan Stakeholder        1. Strategic Plan            1. PMIS                      1. Program Stakeholder
                  Management covers       2. Program Charter           2. Stakeholder Analysis      Management Plan
Stakeholder       planning how            3. Program Sponsor                                        2. Component
Management        stakeholders will be    Identification                                            Stakeholder Management
                  identified, analyzed,                                                             Guidelines
                  engaged, and
                  managed throughout
                  the life of the
                  program.
Identify          Identify Program        1. Contracts                 1. Expert Judgement          1. Stakeholder Register
                  Stakeholders            2. Request for Proposals     2. Organisational Analysis   2. Stakeholder Inventory
Program           addresses the           3. Organizational Chart      3. Brainstorming             3. Program Stakeholder
Stakeholders      systematic              4. Program Stakeholder       4. Stakeholder analysis      Management Plan
                  identification and      Management                   5. Interviews                Updates
                  analysis of program                                  6. Focus Groups              4. Stakeholder
                  stakeholders and                                     7. Questionnaires and        Management Strategy
                  creates the                                          Surveys
                  Stakeholder Register.                                8. Program Impact Analysis
                                                                       9. Stakeholder Checklist

Engage            The process of          1. Program Charter           1. Stakeholder Analysis      1. Stakeholder Metrics
                  engaging Program        2. Program Stakeholder       2. Program Impact Analysis   2. Stakeholder
Program           Stakeholders is where   Management Plan              3. Stakeholder Impact and    Management Strategy
Stakeholders      the program             3. Stakeholder Inventory     Issue Trading and            (updated)
                  management team         4. Stakeholder Register      Prioritization Tool
                  ensures that            5. Stakeholder
                  stakeholders are        Management strategy
                  involved in the
                  program.
Manage            Manage Program          1. Stakeholder               1. Negotiations              1. Stakeholder
                  Stakeholder             Management Plan              2. Conflict Management       Management Strategy
Stakeholder                               2. Stakeholder Register      3. Communications            (updated)
                  Expectations is the
Expectations      process of managing     3. Stakeholder Inventory     4. Influencing               2. Program Stakeholder
                  communications to       4. Stakeholder Metrics                                    Management Plan
                  satisfy the             5. Communications                                         (updated)
                  requirements of, and    Management Plan                                           3. Communications
                  resolve issues with,                                                              Management Plan
                  program stakeholders                                                              (updated)




            Sridhar Peddisetty - PgM ITTOs                     Page 9 of 10            Last Updated 9/1/2010
Program Governance
Knowledge Areas       Major Processes                   Primary Inputs             Tools & Techniques             Primary Outputs
GOVERNANCE
Plan and          The process of                1. Strategic Directive           1. PMIS                    1. Governance Plan
                  identifying governance        2. Program Management Plan       2. Organisational          2. Audit Plan
Establish         goals and defining the        3. Benefits Realization Plan     Planning                   3. Issue Escalation Process
Program           governance structure,         4. Organizational Charts         3. Program
                  roles and responsibilities.                                    Management Office
Governance                                                                       4. Issue Management
Structure                                                                        5. Expert Management
                                                                                 6. Best Practice Library

Plan for          The process for ensuring      1. Notification Audit            1. Audit Planning          1. Program Management
                  the program is prepared       2. Audit Plan                    2. Written Deviations      Plan (updated)
Audits            for both external and         3. Program Management            3. Program Document        2. Audit Plan (updated)
                  internal audits of            Processes                        Repository
                  program finances,
                  processes and
                  documents and
                  demonstrates
                  compliance with
                  approved
                  organizational program
                  management
                  processes.
Plan Program      The process of                1. Benefit Realization Plan      1. Cost Benefit Analysis   1. Program Quality
                  identifying quality           2. Program Management Plan       2. Bench Marking           Management Plan
Quality           standards applicable to       3. Organizational Quality        3. Checklist
                  the program, the              Standards                        4. Cost of Quality
                  processes and                 4. External Relations
                  standards to be applied,
                  and ensuring
                  compliance to these
                  standards.
Approve           The process of defining       1. Program Management Plan       1. Reviews                 1. Go/No-Go Decision
                  the decision-making           2. Component Charters            2. Expert Judgment         2. Change Request
Component         structures                    3. Component Initiation
Initiation        and processes enabling        Request
                  initiating and changing       4. Component Initiation
                  the program and/or            Criteria
                  components within the
                  program
Provide           The process for               1. Governance Plan               1. Reviews                 1. No/No-Go Decision
                  providing governance          2. Gate Review Decision          2. Expert Judgment         2. Governance Decision
Governance        and auditability              Request                                                     Register
Oversight         throughout the course         3. Program Performance                                      3. Governance Plan
                  of the program.               Reports                                                     (updated)
                                                4. Program Issues Register                                  4. Program Closure
                                                5. Program Risk Register                                    Recommendation
                                                6. Program Management Plan
Manage            The process for ensuring      1. Program Management Plan       1. Reviews                 1. Benefit Realization Report
                  governance of                 2. Program Charter               2. Benefit Realization     2. Governance Plan
Program           expected program              3. Program Performance           Analysis                   (updated)
Benefits          benefits is delivered         Reports                                                     3. Change Requests
                  consistently throughout       4. Governance Plan
                  the program life cycle.
Monitor and       The process for ensuring      1. Program Management Plan       1. Reviews                 1. Approved Change
                  the appropriate level of      2. Change Request Log            2. Impact Analysis         Requests
Control           governance is applied         3. Change Requests                                          2. Change Request Log
Program           to decision making of                                                                     (updated)
                  proposed changes to
Changes           the program plan.
Approve           The process for ensuring      1. Component Transition          1. Reviews                 1. Component Transition
                  transition of knowledge,      Request                                                     Decision
Component         responsibilities and          2. Benefits Realization Report                              2. Benefits Realization
Transition        benefit realization from                                                                  Report (updated)
                  the program to ongoing                                                                    3. Lessons Learned
                  operations.                                                                               4. Program Management
                                                                                                            Plan (updated)




             Sridhar Peddisetty - PgM ITTOs                          Page 10 of 10             Last Updated 9/1/2010

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PgM ITTOs

  • 1. Program Management Process Groups and Knowledge Areas Knowledge Initiation Planning Process Execution Monitoring Closing Areas Process Process Process Process 1.1 Initiate 1.2 Develop Program 1.4 Direct and 1.6 Monitor and 1.8 Close Program Management Plan Manage Control Program Program 1. Program 1.3 Develop Program Program Performance Integration Infrastructure Execution Management (8) 1.5 Manage 1.7 Manage Program Program Issues Resources 2.6 Manage 2.1 Plan Program Scope 2.8 Monitor and Program 2.2 Define program Control Program 2. Program Architecture Objectives and Goals Scope Scope 2.7 Manage 2.3. Develop Program Component Management (8) Requirements Interfaces 2.4. Develop Program Architecture 2.5 Develop Program WBS 3.1 Develop Program 3.2 Monitor and 3. Program Time Schedule Control Program Management (2) Schedule 4. Program Cost Management 5. Program Quality Management 6. Program HR Management 7. Program 7.1 Plan Communication 7.2 Distribute 7.3 Report Communication Information Program Management (3) Performance 8.1 Plan Program Risk 8.5 Monitor and Management Control Program 8. Program Risk 8.2 Identify Program Risks Risk Management (5) 8.3 Analyze Program Risks 8.4 Plan Program Risk Responses 9. Program 9.1 Plan Program 9.2 Conduct 9.3 Administer 9.4 Close Procurement Procurements Program Program Program Management (4) Procurements Procurements Procurement 10.1 10.2 Develop Program 10.5 Monitor and Establish Financial Plan Control Program 10. Program Program 10.3 Estimate Program Financials Financial Financial Costs Management (5) Framework 10.4 Budget Program Costs 11.1 Plan Program 11.3 Engage 11.4 Manage 11. Program Stakeholder Program Program Stakeholder Management Stakeholders Stakeholder Management (4) 11.2 Identify Program Expectations Stakeholders 12.1 Plan and Establish 12.4 Approve 12.5 Provide 12.8 Program Governance Component Governance Approve Structure Initiation Oversight Component 12.2 Plan for Audits 12.6 Manage Transition 12.3 Plan Program Quality Program Benefits 12. Program 12.7 Monitor and Governance (8) Control Program Changes Sridhar Peddisetty - PgM ITTOs Page 1 of 10 Last Updated 9/1/2010
  • 2. Program Integration Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs INTEGRATION Initiate Developing the 1. Strategic Business 1. Expert Judgment 1. Assignment of program charter that directive 2. Feasibility Studies Program Manager Program formally authorizes 2. Business Case 3. Comparative 2. Program Charter and initiates the 3. Existing Organizational Advantage Analysis 3. Business case program structure and Policies 4. Cost/Benefit Analysis updates 4. Existing Organizational 4. Program Roadmap Work 5. Existing Components Develop The process of 1. Program Charter 1. Expert Judgment 1. Program consolidating and 2. Program Roadmap 2. PMIS Management Plan Program coordinating all 3. Existing Organizational 3. Tolerances 2. Program Roadmap Management Subsidiary plans into a Work 4. Planning Techniques (updated) program 4. Best Practices Library 5. Procurement Processes 3. Program Transition Plan management plan as 6. PMO Plan well as updating the program roadmap Develop The process of 1. Program Management 1. Expert Judgment 1. Core Team Assignments identifying, assessing, Plan 2. Review meetings 2. Program Resource Plan Program and developing the 2. Organizational Policies 3. Component Analysis 3. Program Infrastructure Infrastructure infrastructure required and Guidelines 4. Capacity Planning 4. Program Management to support the 3. Best Practices Library Processes program 4. Program Roadmap Direct and The process of 1. Program Management 1. Expert Judgment 1. Approved Change managing the Plan 2. PMIS request Manage execution of the 2. Program Performance 3. PMO 2. Component Initiation Program program Reports 4. Contract Management Requests management plan to 3. Change requests Plan 3. Component Transition Execution achieve program 4. Work Results 5. Decision Logs Request objectives 5. Audit Reports 6. Impact Analysis 4. Program Issues Register 6. Go/No Go Decision 7. Tolerances 5. Program Roadmap 7. Program Roadmap (updated) Manage The process of 1. Program Management 1. Expert Judgment 1. Program Resource Plan tracking, assessing, Plan 2. PMIS (updated) Program and adapting to the 2. Component Status 3. PMO Resources use of resources Reports throughout the 3. Resource Availability program’s lifecycle 4. Program Resource Plan Monitor and The process of 1. Program Management 1. Expert Judgment 1. Program Performance monitoring and Plan 2. PMIS Reports Control controlling 2. Program Performance 3. Earned Value 2. Forecast Program the program’s Reports Management (EVM) execution to meet 4. Review Meetings Performance performance 5. Program Performance objectives as defined Analysis in the program management plan Manage The process of 1. Program Management 1. Expert Judgment 1. Change Requests addressing unplanned Plan 2. Issues Analysis 2. Program Issues register Program Issues risks and events that 2. Audit Report (updated) may impact the 3. Program Risk Register program’s planned 4. Program Performance directives. Reports 5. Program Issues Register Close Program The process of 1. Program Management 1. Expert Judgment 1. Released Resources finalizing all activities Plan 2. PMIS 2. Final Reports across all of the 2. Program Transition Plan 3. Contract Closure 3. Knowledge Transition program process 3. Program Closure Procedure 4. Closed Program groups to formally Recommendation close the program . Sridhar Peddisetty - PgM ITTOs Page 2 of 10 Last Updated 9/1/2010
  • 3. Program Scope Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs SCOPE Plan Program The process of 1. Business Case 1. Expert Judgment 1. Program Scope identifying and 2. Program Charter 2. PMIS Statement Scope developing activities 2. Program Scope to produce Management Plan deliverables and benefits that meet the program goals and objectives Define The process for 1. Program Scope 1. Expert Judgment 1. Benefit Realization Plan establishing the Statement 2. Interviewing 2. Program Scope Program Goals overall goals and 2. Program Scope 3. Focus Groups Statement (updated) and objectives of the Management Plan 4. Customer Acceptance program and Review Objectives ultimately what is to be delivered Develop The process for 1. Program Scope 1. Expert Judgment 1. Program Requirements development and Statement 2. Requirement Gathering Document Program formal identification of 2. Change Request 3. Requirement Analysis 2. Component Requirements the program 3. Business Case 4. Brainstorming Requirements Document requirements and 4. Program Roadmap 5. Design Reviews specifications to 6. Requirement Validation deliver the program & Verification goals and objectives Develop The process of 1. Program Requirements 1. Technical Knowledge 1. Program Architecture defining the structure Document Baseline Program of the programs Architecture components and identifies the interrelationships between all of the program components Develop This subdivides the 1. Program Architecture 1. Expert Judgment 1. Program WBS program into its Baseline 2. WBS Templates 2. WBS Matrix Program WBS constituent parts 2. Program Requirement 3. Management Planning (components, Document Process deliverables, and 3. Component Requirement 4. Task Responsibility Matrix activities). Document 5. System Configuration Tools Manage The process for 1. Program Architecture 1. Expert Judgment 1. Program Architecture managing the Baseline 2. Change Impact Analysis Baseline (updated) Program relationships between 2. Program Management 2. Approved Change Architecture all of the program Plan Request components to ensure 3. Change Requests 3. Program Management the program Plan (updated) architecture remains up to date Manage The process for 1. Program Architecture 1. Expert Judgment 1. Approved Change maintaining the Baseline 2. Communication Request Component adherence of 2. Program Management Methods 2. Program Management Interfaces program delivery and Plan 3. Review Meetings Plan (updated) its constituent parts 3. Change Request 4. Conflict Management 3. Program and managing 4. Communications Communications interrelationships Management Plan Management Plan between the Program 5. Component Stakeholder (updated) components Management Guideline Monitor and The process for 1. Program Scope 1. Expert Judgment 1. Approved Change ensuring the Statement 2. PMIS Requests Control program’s scope is 2. Approved Change 3. Review Meetings 2. Program Management Program controlled to meet the Request 4. Decision Making Plan (updated) agreed-upon goals 3. Component Transition 5. Audits 3. Program Scope Scope and realize the Request Statement Plan (updated) agreed program 4. Governance Plan 4. Program Requirements objectives and 5. Program Architecture (Updated) benefits identified in Baseline 5. Program Document the program charter. 6. Program Mgmt Plan Repository (updated) Sridhar Peddisetty - PgM ITTOs Page 3 of 10 Last Updated 9/1/2010
  • 4. Program Time Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs TIME Develop Schedule 1. Program WBS 1. Schedule Management 1. Program Master development is the 2. Program Constraints Tools Schedule Program process of defining 3. Program Architecture 2. Benefit Analysis 2. Component Schedule the program Baseline 3. Cash Flow Analysis Milestones components needed 4. Program Charter 3. Program Schedule to produce the 5. Contracts Management Plan program deliverables, 6. Program Risk Register 4. Program Charter to determine the (updated) order in which the 5. Program Risk Register components must be Updates executed, to estimate the amount of time required to accomplish each component and to identify the major Program level milestones during the performance period. Monitor and Schedule control is 1. Program Master Schedule 1. Schedule Management 1. Program Master the process of 2. Component Status Tools Schedule (updated) Control ensuring the 3. Program Risk Register 2. Program Metrics 2. Component Schedule Program program produces 4. Approved Change 3. Earned Value (updated) the required Requests Management 3. Program Performance Schedule deliverables and Reports solutions on time Sridhar Peddisetty - PgM ITTOs Page 4 of 10 Last Updated 9/1/2010
  • 5. Program Communications Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs COMMUNICATIONS Plan Determining the 1. Program Charter 1. PMIS 1. Program information and 2. Program Management 2. Communication Communications Communications communications Plan Requirements Analysis Management Plan needs of the 3. Governance Plan 3. Communication Method 2. Communications Program 4. Program Stakeholder Strategy stakeholders. Management Plan 3. Communications Log 5. Organizational Communication Strategy 6. Program Scope Statement 7. Program WBS 8. Communications Requirements 9. Stakeholder Register 10. Program Master Schedule Distribute Making needed 1. Program 1. Communication Skill 1. Program Performance information Communication Plan 2. Information Gathering Reports Information available to 2. Communications and Retrieval System 2. Lessons Learned program Messages 3. Information Distribution (updated) stakeholders in a 3. Stakeholder Register Methods 3. Program timely manner 4. Change Request Log 4. Lessons Learned Communications 5. Governance Decisions Database Management Plan 6. Component Charter (updated) 7. Program Master 4. Communications Log Schedule (updated) 8. Program WBS 9. Communications Log 10.Communication Strategy Report Program The Collecting and 1. Program Performance 1. Information Presentation 1. Program Performance distributing Reports Tool Reports Performance performance 2. Program Budget 2. Status Gathering and 2. Program Forecasts information. This Baseline Compilation 3. Communication includes status 3. Program Management 3. Status Review Meetings Messages reporting, progress Plan 4. Time Reporting System 4. Benefits Realization measurement, and 4. Program Master 5. Cost Reporting System Report forecasting. Schedule 5. Go/No Go Decision 6. Variance Reports 7. Performance Measurements 8. Approved Change Requests 9. Program Risk Register 10. Program Issues Register 11. Benefits Realization Plan 12. Forecasts Sridhar Peddisetty - PgM ITTOs Page 5 of 10 Last Updated 9/1/2010
  • 6. Program Risk Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs RISK Plan Program Deciding how to 1. Program Scope 1. Planning Meetings and 1. Program Risk approach, plan, and Document Analysis Management Plan Risk execute the risk 2. Program Management 2. Lessons Learned Review Management management Plan activities for a 3. Program Architecture program, including Baseline risks identified in the 4. Program Stakeholder individual program Management Plan components. 5. Program Governance Structure 6. Resource Plan 7. Lessons Learned Database Identify Determining which 1. Program Scope 1. Documentation Review 1 Program Risk Register risks might affect the Document 2. Information Gathering 2. Root Causes of Risk Program Risks program and 2. Program Risk Techniques Updates documenting their Management Plan 3. Checklist Analysis characteristics. 3. Component Risk 4. Assumption Analysis Management Plan 5. Diagramming 4. Program Management Techniques Plan 6. SWOT Analysis 5.Program Governance 7. Lessons Learned Review Structure 8. Scenario Analysis 6. Lessons Learned Database 7. Program Stakeholder Management Plan Analyze Prioritizing risks for 1. Program Architecture 1. Risk Data Quality 1. Program Risk Register further analysis or Baseline Assessment (updated). Program Risks action by assessing 2. Program Management 2. Risk Probability and and tabulating their Plan Impact assessment probability of 3. Program Risk Register 3. Probability and Impact occurrence and 4. Lessons Learned Matrix impact, analyzing the Database 4. Risk Categorization effect on the overall 5. Program Risk 5. Risk Urgency Assessment program and its Management Plan 6. Impact Assessments of components, and Interdependencies managing 7. Data Gathering and interdependencies. Representation Techniques 8. Quantitative Risk Analyses and Modeling Techniques 9. Independent Reviewers Plan Program Developing options 1. Program Risk Register 1. Strategies for Negative 1. Program Risk Register and actions to 2. Component Risk Risk Or Threats (updates) Risk Responses enhance Response Plans 2. Strategies for Positive Risk 2. Contingency Reserves opportunities, and to 3. Program Risk Or Opportunities 3. Contingency Plans reduce threats to Management Plan 3. Contingency Plan 4. Change Requests program objectives Preparation 4. Risk Response Action Plan Monitor and Tacking identified risks, 1. Program Architecture 1. Risk Review Meetings 1. Preventive Actions monitoring Baseline 2. Risk Audits 2. Program Register Control residual risks, 2. Program Risk 3. Lessons Learned Review (updates) Program Risks identifying new risks, Management Plan 4. Monitor the Program 3. Program Risk executing risk 3. Program Risk Register Environment Management Plan response plans, and 4. Program Performance 5. Monitor Legal Issues and (updates) evaluating Reports Climate 4. Lessons Learned their effectiveness 5. Contingency Reserve Database (updated) throughout program 6. Program Issue Register life cycle. 7. Contract Review Sridhar Peddisetty - PgM ITTOs Page 6 of 10 Last Updated 9/1/2010
  • 7. Program Procurement Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs PROCUREMENT Plan Program Plan Program 1. Market Environmental 1. Competitive Analysis of 1. Program Budget Procurement is the Factors Service Providers Estimate (updated) Procurement process of 2. Program Budget 2. Procurement Planning 2. Program Procurement (a) determining Allocation 3. Expert Judgement Management Plan what to procure and 3. Component Scope 4. Assessment of 3. Contract Management when and Statements Organisational Plan (b) developing 4. Program Charter Competencies 4. Qualified Seller List procurement 5. Make or Buy Analysis strategies. This process precedes all other procurement efforts. Conduct This is the process of 1. Program Assets 1. Procurement Practices 1 Selected Sellers how to conduct the 2. Subcontract Procurement 2. Bidder Conferences 2. Identified Internal Program procurement plans 3. Distribution of Request Service Providers Procurement activities for a 3. Program Procurement for Proposals 3. Request for Proposals program. It includes Management Plan 4. Develop Qualified 4. Contract Management strategy, tools, 4. Program Management Seller’s List Plan (updated) methods, metrics Plan 5. Contract Negotiation 5. Program Procurement gathering, reviews 5. Qualified Seller List 6. Proposal Evaluation Management Plan and update 6. Contract Management System (updated) mechanism, standard Plan 7. Expert Judgment 6, Contracts assessment 7. Component Cost 8. Contract Management 7. Component Payment parameters, and Schedules Procedures Schedules (Updated) report requirements to 9. Change Control be used by the Procedure program in 10. Seller Selection conducting the procurement activities for the program. Administer Administer Program 1. Program Procurement 1. Change Control System 1. Program Budget Procurement is the Management Plan 2. Engage and Manage Baseline (Updated) Program process involved in 2. Program Budget Baseline Suppliers 2. Procurement Procurement managing the 3. Contracts 3. Payment Control System Management Plan contracts during the 4. Approved Change 4. Contract Performance (Updated) program to ensure Requests Review 3. Contracts (updated) that the deliverables 5. Program Performance 5. Inspect ion and Audits 4. Program Budget meet requirements, Reports 6. Budget Management (Updated) deadlines, cost, and 6. Payment Approval System 5. Program Performance quality established in Requests Reports the contract 7. Component Payment 6. Payment Approvals Requests 7. Program Payment Schedules (updated) Close Program Cost Program 1. Program Management 1. Contract Closeout 1. Closeout Contracts Procurement are Plan Procedure 2. Procurement Procurement those processes that 2. Contracts 2. Supplier Performance Performance Reports formally close out 3. Program Budget Review 3. Closed Budget each contract on the 4. Program Performance 3. Budget Allocation Allocation program after Reports Reconciliation ensuring that all 5. Component Closure deliverables have Notification been satisfactorily completed, that all payments have been made, and that there are no outstanding contractual issues. Sridhar Peddisetty - PgM ITTOs Page 7 of 10 Last Updated 9/1/2010
  • 8. Program Financial Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs FINANCIAL Establish Identifying the overall 1. Program Funding Source 1. Program Financial 1. Program Financial financial environment 2. Funding Goals Analysis Frame work Program for the program and 3. Funding Constraints 2. Payment Schedules 2. Business Case Financial pinpointing the funds 4. Program Business Case 3. Funding Methods (updated) that are available Framework according to identified milestones Develop Creating the 1. Program Financial 1. Program Financial 1. Program Financial Plan processes for Framework Analysis 2. Program Payment Program developing and 2. Funding Constraints 2. contract Management Schedules Financial Plan managing the 3. Program WBS 3. Analysis of Program 3. Component Payment Program budget and 4. Program Management Operational Costs Schedules the payment Plan 4. Program Operational schedules to the Cost components. 5. Program Financial Metrics Estimate Developing the initial 1. Program Architecture 1. Total Cost of Ownership 1. Program Cost Estimates program cost Baseline Analysis 2. Component Cost Program Costs estimates that will be 2. Contingency Reserves 2. Architecture/Cost Estimates presented to the 3. Program Management trade-off Analysis decision-makers for Plan 3. Reserve Analysis approval and further 4. Program Risk Register 4. Estimating Techniques funding. 5. Contracts 5. Procurement Analysis 6. Computer Cost Estimating Tools 7. Expert Judgment Budget Developing the 1. Program Architecture 1. Cost Analysis 1. Program Budget detailed budgets for Baseline 2. Reserve Analysis Baseline Program Costs the program and for 2. Program Cost Estimates 2. Program Payment the components 3. Program Management Schedules based on the Plan 3. Component Payment estimates provided by 4. Contracts Schedules the components. 5. Component Cost Estimates Monitor and Influencing the factors 1. Program Financial Plan 1. Cost Change 1. Contract Payments that create cost 2. Program Management Management System 2. Component Budgets Control variances, controlling Plan 2. Contract Cost Closed Program those variances at the 3. Program Budget Baseline Management 3. Program Budget Closed program level, and 4. Contracts 3. Status Reviews 4. Program Budget Financials closing out the 5. Change Requests 4. Cost Forecasting Baseline (updated) program and Techniques 5. Approve Change component finances 5. Program Operational Request Cost Analysis 6. Estimate at Completion 6. Earned Value 7. Program Management Management (EVM) Plan (update) 8. Corrective Actions Sridhar Peddisetty - PgM ITTOs Page 8 of 10 Last Updated 9/1/2010
  • 9. Program Stakeholder Management Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs STAKEHOLDER Plan Program Plan Stakeholder 1. Strategic Plan 1. PMIS 1. Program Stakeholder Management covers 2. Program Charter 2. Stakeholder Analysis Management Plan Stakeholder planning how 3. Program Sponsor 2. Component Management stakeholders will be Identification Stakeholder Management identified, analyzed, Guidelines engaged, and managed throughout the life of the program. Identify Identify Program 1. Contracts 1. Expert Judgement 1. Stakeholder Register Stakeholders 2. Request for Proposals 2. Organisational Analysis 2. Stakeholder Inventory Program addresses the 3. Organizational Chart 3. Brainstorming 3. Program Stakeholder Stakeholders systematic 4. Program Stakeholder 4. Stakeholder analysis Management Plan identification and Management 5. Interviews Updates analysis of program 6. Focus Groups 4. Stakeholder stakeholders and 7. Questionnaires and Management Strategy creates the Surveys Stakeholder Register. 8. Program Impact Analysis 9. Stakeholder Checklist Engage The process of 1. Program Charter 1. Stakeholder Analysis 1. Stakeholder Metrics engaging Program 2. Program Stakeholder 2. Program Impact Analysis 2. Stakeholder Program Stakeholders is where Management Plan 3. Stakeholder Impact and Management Strategy Stakeholders the program 3. Stakeholder Inventory Issue Trading and (updated) management team 4. Stakeholder Register Prioritization Tool ensures that 5. Stakeholder stakeholders are Management strategy involved in the program. Manage Manage Program 1. Stakeholder 1. Negotiations 1. Stakeholder Stakeholder Management Plan 2. Conflict Management Management Strategy Stakeholder 2. Stakeholder Register 3. Communications (updated) Expectations is the Expectations process of managing 3. Stakeholder Inventory 4. Influencing 2. Program Stakeholder communications to 4. Stakeholder Metrics Management Plan satisfy the 5. Communications (updated) requirements of, and Management Plan 3. Communications resolve issues with, Management Plan program stakeholders (updated) Sridhar Peddisetty - PgM ITTOs Page 9 of 10 Last Updated 9/1/2010
  • 10. Program Governance Knowledge Areas Major Processes Primary Inputs Tools & Techniques Primary Outputs GOVERNANCE Plan and The process of 1. Strategic Directive 1. PMIS 1. Governance Plan identifying governance 2. Program Management Plan 2. Organisational 2. Audit Plan Establish goals and defining the 3. Benefits Realization Plan Planning 3. Issue Escalation Process Program governance structure, 4. Organizational Charts 3. Program roles and responsibilities. Management Office Governance 4. Issue Management Structure 5. Expert Management 6. Best Practice Library Plan for The process for ensuring 1. Notification Audit 1. Audit Planning 1. Program Management the program is prepared 2. Audit Plan 2. Written Deviations Plan (updated) Audits for both external and 3. Program Management 3. Program Document 2. Audit Plan (updated) internal audits of Processes Repository program finances, processes and documents and demonstrates compliance with approved organizational program management processes. Plan Program The process of 1. Benefit Realization Plan 1. Cost Benefit Analysis 1. Program Quality identifying quality 2. Program Management Plan 2. Bench Marking Management Plan Quality standards applicable to 3. Organizational Quality 3. Checklist the program, the Standards 4. Cost of Quality processes and 4. External Relations standards to be applied, and ensuring compliance to these standards. Approve The process of defining 1. Program Management Plan 1. Reviews 1. Go/No-Go Decision the decision-making 2. Component Charters 2. Expert Judgment 2. Change Request Component structures 3. Component Initiation Initiation and processes enabling Request initiating and changing 4. Component Initiation the program and/or Criteria components within the program Provide The process for 1. Governance Plan 1. Reviews 1. No/No-Go Decision providing governance 2. Gate Review Decision 2. Expert Judgment 2. Governance Decision Governance and auditability Request Register Oversight throughout the course 3. Program Performance 3. Governance Plan of the program. Reports (updated) 4. Program Issues Register 4. Program Closure 5. Program Risk Register Recommendation 6. Program Management Plan Manage The process for ensuring 1. Program Management Plan 1. Reviews 1. Benefit Realization Report governance of 2. Program Charter 2. Benefit Realization 2. Governance Plan Program expected program 3. Program Performance Analysis (updated) Benefits benefits is delivered Reports 3. Change Requests consistently throughout 4. Governance Plan the program life cycle. Monitor and The process for ensuring 1. Program Management Plan 1. Reviews 1. Approved Change the appropriate level of 2. Change Request Log 2. Impact Analysis Requests Control governance is applied 3. Change Requests 2. Change Request Log Program to decision making of (updated) proposed changes to Changes the program plan. Approve The process for ensuring 1. Component Transition 1. Reviews 1. Component Transition transition of knowledge, Request Decision Component responsibilities and 2. Benefits Realization Report 2. Benefits Realization Transition benefit realization from Report (updated) the program to ongoing 3. Lessons Learned operations. 4. Program Management Plan (updated) Sridhar Peddisetty - PgM ITTOs Page 10 of 10 Last Updated 9/1/2010