This document outlines a personnel development matrix that identifies the critical skills and attributes needed for individuals, groups, organizations, communities, and the global environment to be successful. The matrix shows how the role, focus, approach, and goals at each level imply and build upon those of the next level out. For example, an individual's time management and interpersonal skills imply and support a team's on-time performance and well-coordinated network. The goal is for entities at all levels to develop win-win relationships and long-term prosperity.

1. PERSONNEL DEVELOPMENT MATRIX
Individual (self) Group/Team Organization Community Global environment
Example: Engineer, operator, etc. Department/project Company "X" Customers/partners/ Global Economy
competitors/vendors
Role: Individual Contributor Team-builder Deal-maker Path-finder Ecosystem-builder
(Rainmaker)
Primary Critical Success Factors:
Purpose/Values: Goal setting <=> Charter/responsibility <=> Business plan/culture <=> Social culture/values <=> Civilization
Time/Timing: Time management <=> On-time performance <=> Time-to-market <=> Trend-setter <=> Industrial leader
Key Focus (Scope): Profit & loss results <= Product development <=> Customers' needs <=> Market needs <=> Opportunities
Management: Self motivat'n & discipline <= Self-direct work team <=> Total quality management => cohesive & competent <=> Excellent
Systems/Organzn.: Interpersonal skills <= Well-coordinated network <= Continuously improving => Productive & dynamic => Progressive & effective
Approach: Open-minded, listening <=> Consensus <=> Belive in each other <=> Harmony <=> Harmony
Resolve differences <=> Mutual respect <=> Satisfaction & self-respect <=> Peace <=> Peace
Unite interests <=> Mutual trust <=> Confidence & self-worth <=> Prosperity <=> Prosperity
Goals & Results: Win-win & long-term <= Win-win & long-term => Win-win & long-term => Lasting prosperity => Economic boom
Other Critical Success Factors:
People: Dedication <= Commitment => United in purpose <=> Courteous & competent => Honorable
Product: Product champion <=> New products <=> Profit generator <=> Winner/value creator <=> Benchmark
Know-how: Technical skills <= Research & development <=> Product differentiation <=> Best value to customers <=> Competitive advantages
Intelligence: Business sense <=> Market requirements <=> Market share <=> Market intelligence <=> Global business trends
Yield: Do things right at the 1st <=> Meet expectation <=> Cost leadership <=> Best price for a product <=> Market Leader
time within the shortest Meet schedule
time at the lowest cost Cost-effectiveness
Quality: Quality improv. by DOE <= Process improvement <= TEI, TQM, ABC, JIT, TPM <= Total customer satifn. => Value creation
Resources: Experience, good-will <= People, time, tool, budget <= People, IP, cash, time, matl. <= Knowledge, finance => Wealth generation
Primary Areas of Concern:
Facts: End results <= On-time performance <= Profit & growth <=> Successful company => Lasting prosperity
Methods: Team approach <= Self-directed work team <= Quality teamwork <=> Win-win & long-term => Lasting prosperity
Goals: Common interests <= Support corp. goals <= Create values <=> Prosperity => Lasting prosperity
Values: Best individual effort <= Best team effort <=> Pursuit of excellence <=> Quality & performance => Lasting prosperity
Comments:
1) This matrix helps to pinpoint the necessary skills and attributes that an individual, group, or organization has to develop to be long-term successful.
2) In order to be successful within the bigger domain, an entity has to develop the skills and abilities to match the requirements of the bigger domain.
3) A => B means A implies B
A. KWOK PRIVATE COMMUNICATION -- July, 1992