ServiceTracer for System Monitor is an add-on solution that monitors end-user response times of ECM applications like IBM FileNet and IBM Content Manager 24/7 and integrates with IBM ECM System Monitor. It helps customers automate daily service quality monitoring from the end-user perspective. ServiceTracer is easy to set up and manage, allowing new measurements for use cases to be set up in just hours. It consists of a workflow editor, service tracer clients that simulate end-user transactions, network tracers, and a trace management server that provides performance reports and integrates with System Monitor.

1. Service Quality of ECM applications
Many IBM FileNet and IBM Content Manager customers manage their ECM platforms
with IBM ECM System Monitor/IBM FileNet System Monitor (System Monitor) in order
to run them proactively. However System Monitor is focused on the ECM servers
and applications in the data center, but it does not provide deep insight into the
end-user's performance experience. With "ServiceTracer® for System Monitor" CENIT
offers an add-on solution that allows monitoring end-user response times 24x7 and
integrates into System Monitor.
“ServiceTracer® for System Monitor” helps IBM ECM customers automate their
daily service quality monitoring from their end-user’s perspective. ServiceTracer®
is very easy to set up and to manage, so the deployment can be done in just a few
days. Setting up new measurements for new use cases in your ECM applications is
only a matter of hours.
www.cenit.de/en/

2. ServiceTracer® for System Monitor
Attractive package
The solution consists of the following components:
■■ Workflow Editor: Graphical tool to set up the performance
measurements based on image pattern recognition. Very
easy to learn and to use.
■■ ServiceTracer® Client: A robot simulating end-user transactions at the desktop level (GUI). Ser viceTracer ®
measures response times of any ECM frontend application – IBM, 3rd party and custom-built.
■■ Network Tracer: Measures network performance from the
data center to the end users’ location.
■■ Trace Management Server: Collects all performance information from ServiceTracer® Clients and Network Tracers
and provides that in Service Level Reports and to System
Monitor as Single Point of Control for the ECM
administrators.
The implementation of “ServiceTracer ® for System Monitor”
is performed by CENIT consultants and covers:
■■ Analysis and conception
■■ Installation of ServiceTracer® server and robots
■■ Configuration of performance monitoring and reporting
■■ Event forwarding to System Monitor
■■ Training for ECM administrators and developers
■■ Project management and documentation
Benefits
Measuring the end user ’s ser vice experience with
ServiceTracer ® provides the following benefits:
■■ Comprehensive monitoring of ECM applications from the
end-user perspective – simulating typical end-user transactions in central and remote locations.
■■ Better support of Software Lifecycle Management due to
quality testing and performance analysis prior to application roll-outs or regression testing after changes and
updates – ensuring end-user acceptance.
■■ Integration into System Monitor and enterprise wide IT
Service Management.
■■ Very easy to set up and to run – get results within hours
with minimal efforts.
ServiceTracer® helps ensure that your end-users get the performance and scalability they expect. With the combination of
System Monitor and ServiceTracer® the IBM ECM application
specialists get the full picture both on the ECM backend and on
the end-user experience.
CENIT AG / Industriestraße 52-54 / 70565 Stuttgart /
Telefon: +49 711 7825-30 / Telefax: +49 711 7825-4000 /
E-Mail: info@cenit.de / www.cenit.de/en/
Contact
Roland Merkt, +49 151 52745 285, r.merkt@cenit.de
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