The document discusses the Balanced Scorecard performance management system used by the City of West Des Moines. It uses four perspectives - serving customers, managing finances, improving processes, and supporting employees - to evaluate organizational strategy. It aims to make the city's strategy more strategic and proactive rather than tactical and reactive, with more employee participation. Next steps include better linking the scorecard to budgets and goals, and more integration between departmental and citywide scorecards.
This document discusses the need for a balanced measurement system when evaluating workforce programs. It argues that solely using outcome measures like employment rates is insufficient and that measures focused on operations and processes are also needed. The document recommends using a balanced scorecard approach that considers multiple perspectives: customer, financial, internal processes, and learning/growth. This allows an organization to understand what activities and processes drive outcomes. It provides an example of how to develop objectives and measures for a customer-focused initiative around improving youth employment retention rates.
The agency-client relationship can be difficult to establish and grow. These are the things I've learned over the years as both a consultant as well as operations leader, hiring consultants and agencies.
Jonathon Karelse graduated from MIT Sloan School of Management with a degree in value chain management. Since 2012, he has worked as a partner for NorthFind Partners, which provides analytics, functional expertise, and change management services including demand forecasting and planning for global organizations. While demand planning is vital for business success, it is not an exact science, so businesses should determine possible forecasting issues and ensure any forecast implementation considers short and long-term impacts, current demand patterns, business constraints, and demand risks to identify the most profitable products.
The document discusses best practices for engaging pricing consultants to achieve mutually successful project outcomes. It provides examples of pricing consulting projects, outlines factors for success like clear roles and senior management support, and shares insights from a practitioner survey. The survey found regular progress reporting and a pre-determined implementation plan were critical, while ownership and follow-through by the client were also important.
The document summarizes findings from a global CFO study on the evolving role of finance. It finds that over 70% of CFOs see themselves in an advisory role, and around 60% believe major changes are needed in finance organizations to keep up with industry changes. It also highlights the benefits of achieving both finance efficiency through standards and providing business insight, finding the highest rewards come from excelling in both areas.
Whitepaper: Predictive Analytics - Looking to the FutureIconixx
Predictive analytics uses past performance data and modeling techniques to predict future outcomes and trends. This allows companies to evaluate potential strategies and optimize resources before implementing decisions. Descriptive analytics only provides a rear-view perspective on past performance. The document discusses how predictive analytics benefits strategic planning, price optimization, customer relationships, and targeted marketing by facilitating "what if" analyses and data-driven decisions.
The document discusses the Balanced Scorecard performance management system used by the City of West Des Moines. It uses four perspectives - serving customers, managing finances, improving processes, and supporting employees - to evaluate organizational strategy. It aims to make the city's strategy more strategic and proactive rather than tactical and reactive, with more employee participation. Next steps include better linking the scorecard to budgets and goals, and more integration between departmental and citywide scorecards.
This document discusses the need for a balanced measurement system when evaluating workforce programs. It argues that solely using outcome measures like employment rates is insufficient and that measures focused on operations and processes are also needed. The document recommends using a balanced scorecard approach that considers multiple perspectives: customer, financial, internal processes, and learning/growth. This allows an organization to understand what activities and processes drive outcomes. It provides an example of how to develop objectives and measures for a customer-focused initiative around improving youth employment retention rates.
The agency-client relationship can be difficult to establish and grow. These are the things I've learned over the years as both a consultant as well as operations leader, hiring consultants and agencies.
Jonathon Karelse graduated from MIT Sloan School of Management with a degree in value chain management. Since 2012, he has worked as a partner for NorthFind Partners, which provides analytics, functional expertise, and change management services including demand forecasting and planning for global organizations. While demand planning is vital for business success, it is not an exact science, so businesses should determine possible forecasting issues and ensure any forecast implementation considers short and long-term impacts, current demand patterns, business constraints, and demand risks to identify the most profitable products.
The document discusses best practices for engaging pricing consultants to achieve mutually successful project outcomes. It provides examples of pricing consulting projects, outlines factors for success like clear roles and senior management support, and shares insights from a practitioner survey. The survey found regular progress reporting and a pre-determined implementation plan were critical, while ownership and follow-through by the client were also important.
The document summarizes findings from a global CFO study on the evolving role of finance. It finds that over 70% of CFOs see themselves in an advisory role, and around 60% believe major changes are needed in finance organizations to keep up with industry changes. It also highlights the benefits of achieving both finance efficiency through standards and providing business insight, finding the highest rewards come from excelling in both areas.
Whitepaper: Predictive Analytics - Looking to the FutureIconixx
Predictive analytics uses past performance data and modeling techniques to predict future outcomes and trends. This allows companies to evaluate potential strategies and optimize resources before implementing decisions. Descriptive analytics only provides a rear-view perspective on past performance. The document discusses how predictive analytics benefits strategic planning, price optimization, customer relationships, and targeted marketing by facilitating "what if" analyses and data-driven decisions.
This session answers the why’s and how’s of effective strategic design and illustrates the power of credible results measurement for meetings, events and incentives. Learn to use an approach that is effective with stockholders, employees, other key stakeholders and the media. Delivering measurable results answers the questions around your program’s survival, and, often, your organization’s success. You will take away tactics to:
Design incentives and meetings intelligently
Measure results credibly, including deliverable and believable ROI
Justify past and defend current programs
Successfully gain support for new programs
This document outlines a methodology for conducting an operational analysis to identify and address problems impacting business performance. The analysis begins with reviewing management reports to identify areas requiring attention. It then "drills down" into operational aspects, examining possible causes like customer acquisition, retention, products, or service. This drill-down approach analyzes gaps in areas like sales, margins, or costs. The operational analysis helps management focus efforts on solving problems at their source to improve performance.
This document discusses performance measures for businesses. It provides examples of different types of meaningful performance measures, including effectiveness measures like days sales outstanding (DSO) and bad debt recoveries as a percentage of bad debt. Operational measures examples include active customer accounts per employee and cost per sales dollar. Quality measures include bad debt to sales ratio and percentage of approved new accounts. Timeliness measures examples are average times to perform credit reviews and resolve deductions. Yield measures include deductions as a percentage of accounts receivable, sales, and transactions. The document emphasizes using valid, goal-aligned measures that indicate performance and support business objectives.
Business research involves systematically gathering objective information to aid business decision making. There are two main types of research: basic research which expands knowledge without addressing a specific problem, and applied research which investigates real-life business problems. Determining when to conduct business research involves considering time constraints, available data, the importance of the decision, and whether benefits outweigh costs.
M&A Examining Why So Many Fail to Produce the Shareholder Returns Expectedperegoff
This document discusses the high failure rate of mergers and acquisitions and identifies reasons for failed transactions. It notes that 55-77% of deals fail to meet strategic and financial objectives. Post-acquisition integration is identified as the number one reason for failure, with most integrations starting too late and being underfunded. The document provides best practices for integration planning, change management, and executive incentive structures to increase the likelihood of deal success.
Communication between client and supplier is a key to successful vendor management. Getting things done in the respect with legal, cultural and team location constraints has proven to be challenging. From the perspective of the client, let’s see: how to create definition of done, how to obtain team buy-in and how to empower the supplier team. On the other side, from the supplier point of view we will address: what to ask from the client, what to give to the client and how to communicate with the client during the development.
This document provides tips for communicating value to frugal buyers, including focusing sales messaging on relevant insights and value proposition tailored to personas. It recommends using interactive tools like ROI calculators and case studies to demonstrate value compared to costs. The document suggests this approach can increase ROI per investment, accelerate sales cycles, and reduce discounting for potential customers.
Data Leadership talk for CIIA March 2022.pdfPaul Laughlin
Slides presented to the Chartered Institute of Internal Auditors on the challenge of being a data leader & the skills needed for such leaders (and their teams) to succeed.
You can read more about this event here:
This document discusses how managing indirect expenses and lowering costs from suppliers is an important strategy for improving businesses and remaining competitive. It notes that many mid-sized companies do not strategically source or negotiate effectively with suppliers. The document then outlines Expense Reduction Analysts' process for analyzing a company's expenses, recommending areas for savings, implementing solutions, and monitoring ongoing savings. ERA has helped clients in many industries reduce costs by an average of 20% through this process.
This document discusses how managing indirect expenses and lowering costs from suppliers is an important strategy for improving businesses and remaining competitive. It notes that many mid-sized companies do not strategically source or negotiate effectively with suppliers. The document then outlines Expense Reduction Analysts' process for analyzing a company's expenses, recommending areas for savings, implementing solutions, and monitoring ongoing savings. ERA has helped clients in many industries reduce costs by an average of 20% through this process.
This document discusses various topics related to agile vendor management including:
- Outsourcing to acquire new skills, knowledge, and additional resources or to enhance credibility, performance, and financial ratios.
- Aligning outsourcing with strategic business goals and creating value while managing uncertainty.
- Client risks when outsourcing like ensuring commitment, communication, and governance.
- Vendor opportunities when outsourcing.
- The importance of collaboration, partnership, and finding "our way" rather than "my way" or "your way".
The document discusses the role of finance as a full business partner at Intel. It outlines Intel Finance's vision to be fully involved in business decisions to maximize shareholder value. The document emphasizes that finance adds more value the more it understands the business and can influence decisions. It presents a model that shows finance moving from purely support to co-ownership roles through establishing influence and credibility over time. It also stresses that developing business acumen is important for finance professionals to effectively partner with the business.
The document proposes a methodology for evaluating whether to outsource functions or keep them in-house. If outsourcing, the methodology helps select a vendor and develop contracts to ensure promised results. Reasons for outsourcing include improving efficiency, acquiring new resources, following trends, reducing uncertainty, eliminating troublesome functions, and enhancing credibility. However, outsourcing also carries risks that must be carefully considered in the evaluation process.
Balanced Scorecard - A practitioner's perspectivePriyom Sarkar
Evolution of Balanced Scorecards for application in disruptive industries especially digital media. Customizing BSC dimensions and metrics across organizations
Economic development performance measures can be your super power. Here's my presentation to the Ontario East Municipal Conference on best practices in economic development performance measurement.
Maximizing a commercial real estate asset's potential requires operational excellence and strategic partnerships. Strategic partners can help identify opportunities to improve performance through data analysis and innovative, customized solutions. This improves the asset's financial performance, occupancy rates, and market perception. Implementing a strategic plan in collaboration with partners leads to operational improvements, lower costs, higher tenant satisfaction, and increased asset value over the long term.
The document discusses how the role of the CFO is changing and the challenges finance organizations face in providing business insights and efficiency. It notes that CFOs are taking on more advisory and decision making roles. However, many finance organizations still spend too much time on transactional activities and lack common data definitions, processes and platforms. The document proposes that a CFO dashboard can help address these challenges by providing integrated planning, predictive analytics and performance management to help CFOs control costs, anticipate changes and improve decision making.
The document discusses how organizations can stay one step ahead through continuous strategic thinking and management. It emphasizes understanding the market by analyzing customer needs and demands. Organizations should also accept that markets will change and adapt strategically. Strategic thinking involves asking the right questions to develop long-term strategies rather than short-term fixes. Staying ahead requires ongoing collection of both formal and informal data to inform strategic thinking.
The document discusses different types of planning including strategic, tactical, and operational planning and highlights challenges with planning such as aligning business goals with systems plans and rapidly changing technology. It also covers different approaches to planning including formulating strategy closest to operations, testing future technologies, and putting critical infrastructure in place while allowing the strategy to unfold flexibly.
Performance measurement is essential for organizations to evaluate how well programs and investments are achieving desired results. It allows organizations to learn, improve, motivate employees, celebrate accomplishments, control budgets, and promote expertise. Key aspects of performance measurement include establishing clear goals, using both qualitative and quantitative data, identifying best practices for improvement, and ensuring measurements are used to continuously enhance outcomes.
The document discusses performance measurement and its importance in a business organization. It defines performance measurement as quantitatively evaluating products, services, and processes. It explains that performance measures help understand how well an organization is doing, if it's meeting goals, and where improvements are needed. The document also discusses the Baldrige criteria for performance excellence and its seven factors for evaluating organizational performance.
This session answers the why’s and how’s of effective strategic design and illustrates the power of credible results measurement for meetings, events and incentives. Learn to use an approach that is effective with stockholders, employees, other key stakeholders and the media. Delivering measurable results answers the questions around your program’s survival, and, often, your organization’s success. You will take away tactics to:
Design incentives and meetings intelligently
Measure results credibly, including deliverable and believable ROI
Justify past and defend current programs
Successfully gain support for new programs
This document outlines a methodology for conducting an operational analysis to identify and address problems impacting business performance. The analysis begins with reviewing management reports to identify areas requiring attention. It then "drills down" into operational aspects, examining possible causes like customer acquisition, retention, products, or service. This drill-down approach analyzes gaps in areas like sales, margins, or costs. The operational analysis helps management focus efforts on solving problems at their source to improve performance.
This document discusses performance measures for businesses. It provides examples of different types of meaningful performance measures, including effectiveness measures like days sales outstanding (DSO) and bad debt recoveries as a percentage of bad debt. Operational measures examples include active customer accounts per employee and cost per sales dollar. Quality measures include bad debt to sales ratio and percentage of approved new accounts. Timeliness measures examples are average times to perform credit reviews and resolve deductions. Yield measures include deductions as a percentage of accounts receivable, sales, and transactions. The document emphasizes using valid, goal-aligned measures that indicate performance and support business objectives.
Business research involves systematically gathering objective information to aid business decision making. There are two main types of research: basic research which expands knowledge without addressing a specific problem, and applied research which investigates real-life business problems. Determining when to conduct business research involves considering time constraints, available data, the importance of the decision, and whether benefits outweigh costs.
M&A Examining Why So Many Fail to Produce the Shareholder Returns Expectedperegoff
This document discusses the high failure rate of mergers and acquisitions and identifies reasons for failed transactions. It notes that 55-77% of deals fail to meet strategic and financial objectives. Post-acquisition integration is identified as the number one reason for failure, with most integrations starting too late and being underfunded. The document provides best practices for integration planning, change management, and executive incentive structures to increase the likelihood of deal success.
Communication between client and supplier is a key to successful vendor management. Getting things done in the respect with legal, cultural and team location constraints has proven to be challenging. From the perspective of the client, let’s see: how to create definition of done, how to obtain team buy-in and how to empower the supplier team. On the other side, from the supplier point of view we will address: what to ask from the client, what to give to the client and how to communicate with the client during the development.
This document provides tips for communicating value to frugal buyers, including focusing sales messaging on relevant insights and value proposition tailored to personas. It recommends using interactive tools like ROI calculators and case studies to demonstrate value compared to costs. The document suggests this approach can increase ROI per investment, accelerate sales cycles, and reduce discounting for potential customers.
Data Leadership talk for CIIA March 2022.pdfPaul Laughlin
Slides presented to the Chartered Institute of Internal Auditors on the challenge of being a data leader & the skills needed for such leaders (and their teams) to succeed.
You can read more about this event here:
This document discusses how managing indirect expenses and lowering costs from suppliers is an important strategy for improving businesses and remaining competitive. It notes that many mid-sized companies do not strategically source or negotiate effectively with suppliers. The document then outlines Expense Reduction Analysts' process for analyzing a company's expenses, recommending areas for savings, implementing solutions, and monitoring ongoing savings. ERA has helped clients in many industries reduce costs by an average of 20% through this process.
This document discusses how managing indirect expenses and lowering costs from suppliers is an important strategy for improving businesses and remaining competitive. It notes that many mid-sized companies do not strategically source or negotiate effectively with suppliers. The document then outlines Expense Reduction Analysts' process for analyzing a company's expenses, recommending areas for savings, implementing solutions, and monitoring ongoing savings. ERA has helped clients in many industries reduce costs by an average of 20% through this process.
This document discusses various topics related to agile vendor management including:
- Outsourcing to acquire new skills, knowledge, and additional resources or to enhance credibility, performance, and financial ratios.
- Aligning outsourcing with strategic business goals and creating value while managing uncertainty.
- Client risks when outsourcing like ensuring commitment, communication, and governance.
- Vendor opportunities when outsourcing.
- The importance of collaboration, partnership, and finding "our way" rather than "my way" or "your way".
The document discusses the role of finance as a full business partner at Intel. It outlines Intel Finance's vision to be fully involved in business decisions to maximize shareholder value. The document emphasizes that finance adds more value the more it understands the business and can influence decisions. It presents a model that shows finance moving from purely support to co-ownership roles through establishing influence and credibility over time. It also stresses that developing business acumen is important for finance professionals to effectively partner with the business.
The document proposes a methodology for evaluating whether to outsource functions or keep them in-house. If outsourcing, the methodology helps select a vendor and develop contracts to ensure promised results. Reasons for outsourcing include improving efficiency, acquiring new resources, following trends, reducing uncertainty, eliminating troublesome functions, and enhancing credibility. However, outsourcing also carries risks that must be carefully considered in the evaluation process.
Balanced Scorecard - A practitioner's perspectivePriyom Sarkar
Evolution of Balanced Scorecards for application in disruptive industries especially digital media. Customizing BSC dimensions and metrics across organizations
Economic development performance measures can be your super power. Here's my presentation to the Ontario East Municipal Conference on best practices in economic development performance measurement.
Maximizing a commercial real estate asset's potential requires operational excellence and strategic partnerships. Strategic partners can help identify opportunities to improve performance through data analysis and innovative, customized solutions. This improves the asset's financial performance, occupancy rates, and market perception. Implementing a strategic plan in collaboration with partners leads to operational improvements, lower costs, higher tenant satisfaction, and increased asset value over the long term.
The document discusses how the role of the CFO is changing and the challenges finance organizations face in providing business insights and efficiency. It notes that CFOs are taking on more advisory and decision making roles. However, many finance organizations still spend too much time on transactional activities and lack common data definitions, processes and platforms. The document proposes that a CFO dashboard can help address these challenges by providing integrated planning, predictive analytics and performance management to help CFOs control costs, anticipate changes and improve decision making.
The document discusses how organizations can stay one step ahead through continuous strategic thinking and management. It emphasizes understanding the market by analyzing customer needs and demands. Organizations should also accept that markets will change and adapt strategically. Strategic thinking involves asking the right questions to develop long-term strategies rather than short-term fixes. Staying ahead requires ongoing collection of both formal and informal data to inform strategic thinking.
The document discusses different types of planning including strategic, tactical, and operational planning and highlights challenges with planning such as aligning business goals with systems plans and rapidly changing technology. It also covers different approaches to planning including formulating strategy closest to operations, testing future technologies, and putting critical infrastructure in place while allowing the strategy to unfold flexibly.
Performance measurement is essential for organizations to evaluate how well programs and investments are achieving desired results. It allows organizations to learn, improve, motivate employees, celebrate accomplishments, control budgets, and promote expertise. Key aspects of performance measurement include establishing clear goals, using both qualitative and quantitative data, identifying best practices for improvement, and ensuring measurements are used to continuously enhance outcomes.
The document discusses performance measurement and its importance in a business organization. It defines performance measurement as quantitatively evaluating products, services, and processes. It explains that performance measures help understand how well an organization is doing, if it's meeting goals, and where improvements are needed. The document also discusses the Baldrige criteria for performance excellence and its seven factors for evaluating organizational performance.
This document discusses different types of reward systems used by organizations. It defines a reward system as any process that encourages, reinforces or compensates employees. The main types of rewards discussed are time rates, payment by results, individual/group performance pay, skill-competency based pay, and cafeteria/flexible benefit systems. For each type, the advantages and disadvantages are outlined. The overall purpose of a reward system is to attract, motivate and retain employees.
The document discusses various components of compensation and benefits packages including base salary, incentives, and retirement plans. It describes different types of wages and salaries as well as individual, group, and plant-wide incentive plans. The compensation administration process involves job analysis, evaluation, surveys to develop pay structures. Effective compensation management considers compensation policies, market factors, and communicating packages to employees.
The document discusses key concepts in performance measurement and strategic information management. It emphasizes that consistent, accurate data across business areas provides real-time information to evaluate processes, products and services to meet objectives and customer needs. It also discusses leading practices like developing performance indicators reflecting customer needs, using comparative data to improve, and involving all employees in measurement activities.
Concept of Reward and Total Reward System, Five Elements of Total Rewards (Compensation, Benefits, Work-Life, Performance & Recognition, Developmental & Career Opportunities)
This is an important aspect of HR especially in a Current Scenario when talent engagement is very important and Reward management plays a vital role in it.
The document discusses reward and recognition programs in organizations. It provides an overview of common elements of total rewards packages and discusses the purpose and benefits of recognition programs. Recognition programs are found to be effective motivators that help with retention, performance, and creating a positive work culture. The document also outlines best practices for designing successful recognition programs, including management support, employee involvement, tailoring rewards, and clear communication.
The document discusses compensation management and defines compensation as all forms of financial returns, tangible services, and benefits that an employee receives during employment. It outlines different components of compensation including basic wages, incentives, and benefits. The objectives of compensation planning are discussed as well as theories of wage determination such as traditional theory based on market forces and theory of negotiated wages through collective bargaining. Different types of wages like time rates, piece rates, and minimum wages are also summarized.
The presentation comprised the strategy to improve employee performances through compensation and benefit. The presentation also includes case study of FMCG industry.
The document discusses performance management processes including:
1) Setting objectives and defining responsibilities at the beginning of the cycle through performance planning.
2) Monitoring performance and providing ongoing feedback throughout the cycle.
3) Periodically reviewing performance and achievements to evaluate progress and make adjustments.
The document discusses compensation and benefits practices at various organizations. It provides an overview of compensation systems, including direct and indirect components. It also covers the needs for compensation, designing equitable compensation considering internal and external equity, and linking pay to performance. The document concludes by giving examples of compensation and benefits plans of companies like Google, Procter & Gamble, Apollo Hospitals, and Wipro.
The document discusses various aspects of performance appraisal including definitions, objectives, processes, methods, issues, advantages, and disadvantages. Specifically, it defines performance appraisal as evaluating an employee's job performance and sharing feedback to improve. It lists objectives for both employees and organizations. It outlines the typical performance appraisal process and describes traditional and modern methods like graphic rating scales, forced choice, critical incidents, field review, behavioral anchored rating scales, and 360 degree/MBO approaches. It also notes some common issues and both advantages like motivating employees and disadvantages like potential bias.
Human Resource Management: Reward and compensationReefear Ajang
This document discusses reward and compensation in human resource management. It defines reward as strategies and policies that fairly reward employees according to their value. Reward systems include pay structure, performance management, and total remuneration. The main objective of rewards is to attract, maintain, and retain high performing employees. Compensation includes salary, benefits, incentives, and allowances and aims to attract, retain, and motivate staff as well as drive changes and support the company's reputation. Effective compensation systems tie pay to employee performance and contributions.
Compensation management involves managing all forms of financial returns and benefits that employees receive as part of their employment. It aims to attract capable employees, motivate performance, and reduce employee turnover. Elements of compensation include wages/salaries, bonuses, economic benefits like paid holidays, insurance contributions, transport and medical facilities, and retirement benefits. Key factors that determine compensation are labor supply and demand, cost of living, productivity, and profits. Job evaluation determines the relative worth of jobs in an organization. Common types of wages include minimum wages, fair wages, living wages, and skill or competency-based pay plans. Compensation management also addresses pay equity and uses incentives like service awards, profit sharing, and stock options to further motivate employees.
The document summarizes the performance measurement and appraisal processes of Coca-Cola Company. It discusses how Coca-Cola establishes performance parameters, evaluates employee performance qualitatively and quantitatively, and uses a Key Result Area approach. It outlines the stages of Coca-Cola's performance measurement including assessing results, setting goals, reviewing performance, and recognizing top performers. Dimensions like business results and competencies are assessed. The steps in Coca-Cola's annual performance appraisal process are also summarized.
This document discusses compensation management. It defines compensation as the monetary and non-monetary value provided to employees in exchange for work. Compensation has objectives like recruiting qualified employees, increasing morale, and rewarding performance. Compensation has direct elements like base pay and bonuses, and indirect elements like insurance and retirement programs. Non-monetary compensation enhances satisfaction and relationships. Compensation is important for job descriptions, analysis, and structure. Factors affecting compensation include external factors like the economy and internal factors like compensation policies and an organization's ability to pay.
Compensation management involves designing total compensation packages to attract, motivate and retain employees. It includes direct monetary compensation like salary and incentives, as well as indirect compensation like benefits. Compensation objectives are to recruit and retain talent, boost morale and performance, and ensure legal and internal pay equity. Various factors like an employee's role, skills, market pay and organizational budget affect compensation. Common components of compensation include salary, bonuses, statutory benefits, and stock ownership plans.
The document discusses compensation and benefits management. It defines key terms like salary, wages, and compensation. It outlines components of compensation including fixed pay, variable pay, benefits, and financial and non-financial rewards. It discusses factors that influence compensation strategy and policies, different compensation models and structures commonly used in India.
Cost-Benefit Analysis_ What It Is & How to Do It _ HBS Online.pdfK T Vigneswara Rao
This document discusses cost-benefit analysis and its importance for business decision making. It defines cost-benefit analysis as a process of comparing estimated costs and benefits of a project or decision to determine if it makes business sense. The document then outlines the four key steps to conducting a cost-benefit analysis: 1) establishing an analysis framework, 2) identifying costs and benefits, 3) assigning dollar values, and 4) comparing total costs and benefits. Both advantages like being data-driven and limitations like difficulty predicting variables are discussed.
Purpose: To advance public relations measurement by recommending metrics and approaches for evaluating public relations’ influence on four main business outcomes:
o Financial
o Reputation / Brand Equity
o Employees and other Internal Publics
o Public Policy
This document discusses partnerships vs outsourcing in clinical research. It outlines some key factors for successful partnerships:
Implementing measures that focus on real business improvements rather than just lower costs. Uncovering historical examples to build trust between partners. Defining shared definitions of success and clear expectations and commitments.
The document emphasizes the importance of communication and flexibility given the unpredictable nature of drug development. It also stresses aligning metrics and incentives to partners' goals to drive performance and success for both parties.
Keith Atteck presented on developing an effective information governance strategy at the ARMA Canada Conference in 2016. He emphasized that strategy connects the present to the future. Atteck has over 20 years of experience in information governance, records management, and project management. He discussed how to articulate a clear IG strategy by connecting to stakeholders' needs, demonstrating value, and linking initiatives to organizational objectives. Atteck also stressed the importance of change management, defining metrics and success measures, and establishing controls to manage and verify success of the strategy.
“Good SHE Is Good for Business” How many times have we heard that phrase being used? And how many times have we been told that tmoney is not available, or before money is made available to show the return on investment (ROI) for SHE projects? We all know that in reality "production comes first” and without production we would have no employment. This does not mean that employers do not care about the welfare of their employees, but when finances are tight often becomes harder to justify SHE projects.
This presentation addresses some common issues facing the SHE Professional while attempting to integrate the SHE functions into the core business. This includes:
• Identifying and using core business drivers for leverage
• Establishing a vision and Strategy that is aligned with the business direction
• Selling and marketing this vision throughout the organization
• Providing leadership within the organization to create business opportunities
• Building real business metrics and communication strategies
• Measuring and communicating the results
Balanced Scorecards For The Busy Business PersonWarren_R
The document discusses balanced scorecards, which are strategic planning and management systems used to align business activities with vision and strategy. They improve communication and monitor performance against goals. Scorecards measure perspectives like learning & growth, business processes, customers, and financials. This helps businesses identify and increase their intangible assets like intellectual property, brand, and customer reputation, which now make up 72% of business value, compared to 28% for tangible balance sheet items. The document provides examples of objectives and measures companies can use for each perspective in a balanced scorecard to track performance and drive accountability.
The document discusses barriers to implementing strategy and how a balanced scorecard can help overcome those barriers. It outlines common barriers like strategies not being understood, lack of alignment between goals/incentives and strategy, and budgets/resources not linked to strategy. It then presents how a balanced scorecard can help by linking incentives to execution, aligning budgets with strategy, and spending more time on strategy. The balanced scorecard provides a framework to translate strategies into objectives and measures across financial, customer, internal process, and learning/growth perspectives.
This document provides guidance on establishing priorities and obtaining leadership approval for implementing IBM Connections Cloud. It recommends defining the problem, quantifying current costs, researching savings and benefits, and finding examples of success. It also discusses creating a clear and inspirational vision statement, and conducting an exercise to define specific problems to address. The document outlines questions to ask leadership about objectives, metrics, and comparisons to others. It provides examples of metrics for different roles. Finally, it provides instructions for building a business case by quantifying current costs and potential savings.
A balanced scorecard is a strategic planning and management system used to align business activities with an organization's vision and strategy. It measures performance across four perspectives: learning and growth, business processes, customers, and financials. This allows companies to track both financial indicators and the drivers of future financial performance, including employee training, internal business processes, customer satisfaction, and innovation. The balanced scorecard provides a framework for setting objectives, measures, targets, and initiatives and helps improve communication, collaboration, and accountability towards achieving an organization's strategic goals.
The document provides guidance on strategic and business planning for non-profit organizations. It emphasizes that planning is a critical process that establishes a vision, mission, goals and implementation plan. Strategic planning focuses more on internal strategy while business planning also includes financial projections and is often shared externally. Key components of planning include assessing strengths/weaknesses, opportunities/threats, developing strategies to achieve goals, and creating detailed implementation and financial plans.
The document discusses HR metrics and how to measure, analyze, and report on metrics as an HR information analyst. It outlines why metrics are important for understanding, controlling, and improving HR processes. Some key metrics that can be measured include voluntary turnover rates, time to hire, and training cost factors. The document provides formulas and examples for calculating these metrics and extracting relevant data from sources like HRIS systems, surveys, and industry benchmarks. It emphasizes assessing data quality, selecting meaningful metrics, and using tools like Excel, Access and PowerPoint to analyze, visualize and communicate metrics and insights to stakeholders.
This document discusses management by metrics (MBM) and provides guidance on developing and using metrics to track business performance. It defines what a metric is and explains that the goal of metrics is to measure performance relative to goals and objectives. It then provides a five-step process for developing appropriate metrics and discusses common business metrics such as sales revenue, customer retention, costs, margins, and productivity. The document emphasizes linking metrics to objectives and identifying the key drivers and processes that impact performance. Finally, it outlines a three-step leadership roadmap for managing with metrics that involves defining objectives, integrating the customer perspective, and identifying performance drivers and processes.
The document discusses the importance of benefits management for organizations and outlines best practices for developing business cases, measuring benefits, and ensuring benefits are realized. It notes that only 29% of projects are successful, highlighting the need for a benefits-led approach to improve outcomes. A key message is that benefits realization requires active management like any other business process.
ROI - Taking Measure of Your Marketing EffortsSpryIdeas
It’s the question that strikes fear into the heart of the most seasoned marketing manager: “What was the return on investment (ROI) for this program (e.g., email blast, trade show, social media campaign, etc.)? It’s a legitimate question because company executives and the people to whom they answer are naturally concerned with the “bottom line” and want to make sure that marketing expenditures are netting results. However, it can also be a challenging and complicated query. Determining the exact contribution any given marketing program has on revenue growth or profits is akin to defining happiness—it depends on to whom you are talking and what their priorities are! (http://bit.ly/2ghsK8H)
How to improve and map performance metrics to your organization's strategic plan. Results? Higher impact, better communications, and more business success
This document provides guidance on creating an effective marketing plan for 2009. It outlines common mistakes to avoid, such as disconnecting the plan from overall business strategy or being too ambitious. The marketing planning process involves researching the business, mission/vision, SWOT analysis, objectives, audiences, key messages, strategies, tactics, budget, and implementation. Metrics and periodic reviews are important to track effectiveness and make adjustments.
Target MarketAs marketing consultants, our firm will work with y.docxmattinsonjanel
Target Market
As marketing consultants, our firm will work with you and your organization and administration group in an expert item dispatch, marking research, or business measuring or focusing on engagement. Since every customer organization or firm is special with its own arrangement of issues and opportunities, we regularly start our association with a choice recognizable proof and illumination engagement what we call Decision Mapping. This distinguishes the most applicable issues, opportunities, and issues most important, and serves to elucidate the choice motivation. We accept this is a critical stride to guarantee as specialists to your organization, that our examination or promoting technique engagement meets your particular administration prerequisites. Further, Decision Mapping spares both time and cash as it hones concentrate as to the accurate work which should be proficient in our staying counseling or statistical surveying work for your organization. (Clarke, & Charmaz, (Eds.). 2014).
To start with, we are not industry pros or specialists. Our theory is that we bring a toolbox of systematic and administration abilities to the table. We bring profound industry learning of your business. The mixing of our useful and administration aptitude, and your insight into your own business and industry, settles on for a beneficial choice centered engagement. (Clarke, & Charmaz, (Eds.). 2014).
Market Needs
Brilliant organizations realize that cunning and viable showcasing is the way to accomplishment amid both great and awful monetary times which we are prepared to give. The issue is that numerous organizations are thinking that it’s difficult to adjust their promoting systems to today's financial atmosphere. This is not astonishing as fruitful business advancement obliges advertising background and information that numerous organizations don't have in-house. Putting resources into an accomplished business advertising expert can give associations the help they have to reconnect with their clients and advance their items and administrations all the more successfully. (Hollensen, 2015).
Proceeded with development in medicinal services consumptions and huge changes in human services scope are making interest for counseling ventures. This incorporates an emphasis on advanced wellbeing records and an emotional requirement for more prominent productivity and expense control. Consultancies that emphasis on activities that plainly decrease business expenses and upgrade working benefits in a sensibly brief time of time will locate a ready corporate business sector, (for example, advisors who concentrate on income improvement, production network productivity and assembling proficiency). (Hollensen, 2015).
Market Trends and Growth
Alliance Marketing Consultants incomes (counting HR, IT, method, operations, administration and business counseling administrations) will speak the truth $1,100,000 in 2002, as indicated by our exploration gauges. This sp ...
This document discusses approaches to measuring social impact and outcomes. It emphasizes the importance of:
1) Understanding the full story and theory of change behind social initiatives, not just counting outputs.
2) Engaging stakeholders in identifying objectives and indicators to measure performance and impacts on people, the economy and environment.
3) Using measurement as an ongoing process of learning, improvement and accountability rather than just reporting, through tools like social accounting, balanced scorecards and impact mapping.
This social business plan outlines how to start and run a social enterprise. It recommends including an executive summary that provides a snapshot of what the social enterprise does, where it is now, where it wants to go, and how it will get there. It then suggests detailing the business, organization structure, key staff, external relations, products/services, market, social purpose, impact measurement, business environment, critical success factors, financial projections, marketing, premises, suppliers, equipment, and finances. Appendices with supporting documents are also recommended. The goal is to generate income through trading while also creating social, environmental or community benefits.
Similar to Performance Measurement 2012 B.Wash (20)
1. Best Practices in Performance Measurement Unlocking the Secrets to Allocating Scarce Resources and Supporting Economic Development Programs Miles Friedman and Partners, LLC
2. The Art of Performance Measurement…A Tool, Not a Punishment Some New (and old) Thoughts on a Traditional Challenge The Times They are A Changing
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22. Contact Info: Miles Friedman & Partners, LLC Mason Enterprise Center 14059 Crown Court Woodbridge, VA 22193 703.881.2607 www.milesfriedman.com [email_address]