Performance Assessment is focused on identification of performance and functional gaps of organization and characterizes organization’s ability to ensure successful, quality and stable implementation of its goals and objectives in accordance to its mission.

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SOLUTIONS FOR IMPROVEMENT OF
CORPORATE PERFORMANCE
PERFORMANCE
ASSESSMENT

2. WHEN PERFORMANCE ASSESSMENT IS NEEDED
 Is focused on identification of performance and functional
gaps of organization
 Characterizes organization’s ability to ensure successful,
quality and stable implementation of its goals and
objectives in accordance to its mission
Performance Assessment
Performance assessment is important not only for identification of
performance gaps, but for proper planning of improvements and
changes, as well as for supporting of dynamic and sustainable
development of the organization

3. GOALS OF PERFORMANCE ASSESSMENT
Get valid information about the performance of an
organization
Get valid information about the cases and sources of
organization’s key problems, that affect performance and quality
Get valid information on critical factors that affect performance
Understand what needs to be done to improve performance,
and a “Road Map” for further actions

4. PERFORMER’S LEVEL
COMPONENTS OF PERFORMANCE ASSESSMENT
Performance Assessment analyzes organization in three levels:
STRATEGIC/ORGANIZATION LEVEL
PROCESS LEVEL
 Focuses on relationship of an
organization with its customers
 Analyzes main “skeleton” – major
functions, components of an
organizations
 Analyzes mission, goals, strategy,
culture, organizational structure,
environment
 “X-ray picture of organization” highlighting
key processes and flow
 Work flow—how the work gets done - an
organization is only as good as its processes
 Management systems, quality assurance,
business continuity, and process flow are
being analyzed
 Processes are performed and managed by individuals
doing various jobs
 Factors influencing the performance of employees
are analyzed

5. INTERNAL AND EXTERNAL FACTORS ASSESSMENT
Internal Factors
Identification of
organization’s internal
efficiency
Identification of organization’s
communication and efficiency with
customers, suppliers and
shareholders

6. ORGANIZATION AS A SYSTEM
General Environmental influences
Government; Economy; Culture
Resources
Competition
Competition
Competition
Receiving System
Market
Shareholders
Processing System
(Organization)
Inputs
Capital
Raw Materials
technology
Human
Resources
Outputs
Products
Services
Orders
Products
Services

7. HOW PERFORMANCE ASSESSMENT IS DONE
 Studying organization’s current performance
 Identifying organization’s desired performance (goals and strategy)
 Identifying performance gaps
CONSIDER
INSTITURIONAL
CONTEXT
Mission
Goals
Strategies
Culture
Client and
Community
Perspectives and
Needs
DEFINE DESIRED
PERFORMANCE
MONITOR AND EVALUATE PERFORMANCE
DESCRIBE ACTUAL
PERFORMANCE
PERFORMANCE
GAPS
FIND
CAUSES
Why does
performance
gap exists?
SELECT
SOLUTION
IMPLEMENT
SOLUTION
Make the
solution
effective
Select solution
according to
priority
OBTAIN AND MAINTAIN STAKEHOLDERS AGREEMENT
PERFORMANCE ASSESSMENT

8. OUTPUTS
 Description
 Findings
 Gaps
 Recommendations
 Solution Package
 Action Plan
Performance
Assessment Report
Performance Improvement
Solutions Package
ORGANIZAT
ION GAPS
SOLUTION
PACKAGE
Road Map
Identification of the organization’s performance
gaps
Preparation of Solution Package for mitigation of
gaps and inefficiencies, structured in accordance
with organization’s priorities. Preparation of Action
Plan for implementation of strategy and system for
Performance Improvement.

9. FURTHER ACTIVITIES
Implementation Management Efficiency
Implementation of Solution Package
Continuous Performance Management