Mickey Milita is an experienced Patient and Guest Relations Director with over 20 years of experience in healthcare customer service and leadership roles. She currently serves as the Director of Customer Service at Erlanger Health System, where she provides strategic planning and direction, ensures customer satisfaction, and handles issues resolution. Previously, she worked for Boy Scouts America in sales, marketing, and management. Milita holds a BS in Education from the University of Tennessee at Chattanooga and seeks a new opportunity as a Patient and Guest Relations Director.
Karen Freeman has experience leading customer service efforts and managing operations. She functioned as an examiner for an Illinois award recipient, developed a first contact resolution strategy with an 85% rate, and increased member satisfaction by 5%. Freeman also led a team that handled over 42,000 customer contacts and designed customer service training programs. She has experience selecting new phone systems, managing office relocations, and reducing storage costs by outsourcing and closing facilities.
This document is a resume for Paul T. Dixon Jr., a certified prosthetist with over 15 years of experience in lower and upper extremity prosthetics. It summarizes his educational background in bioengineering and certification programs, as well as his professional experience directing prosthetics departments and practices in various states. His roles have included daily patient care, developing business strategies, managing teams, and improving processes and patient satisfaction.
Gordon Deshazer is a highly competent healthcare management professional with over 10 years of experience in customer service, route sales, and patient coordination. He currently works as a Patient Service Coordinator at Emory Healthcare, where he exceeds metrics and evaluations. Deshazer has a BBA in Healthcare Management and an AABA in Business Administration. His experience also includes work as a Driver/Route Salesperson, Customer Service Coordinator, and Service Associate. Deshazer is skilled in developing relationships, problem-solving, strategic planning, and quality improvement.
This document summarizes the experience and qualifications of Bonnie M. Mezzano as an experienced health care claims manager with over 35 years of experience. She currently serves as the Director of Claims for North American Medical Management of Illinois/Manager of Claims for Optum Collaborative Care, where she oversees claims processing, ensures regulatory compliance, manages staff, and improves workflows. Mezzano has extensive experience in all aspects of the claims process and a track record of success in leading teams and implementing systems to improve efficiency.
This document is an agency readiness assessment for implementing a new treatment foster care model called Together Facing the Challenge (TFTC). It consists of a series of statements that agency personnel are asked to rate on a scale to assess their agreement level. It also includes some short answer questions. The purpose of the assessment is to validate intuitions about an agency's readiness for change, facilitate discussion, solicit honest staff feedback, share results, and confirm readiness to implement TFTC. It aims to evaluate current practices and develop a clear implementation plan.
North Key Community Care is an intensive outpatient alcohol and drug treatment facility located in Newport, KY. Their vision is to be a recognized leader in integrated behavioral healthcare. They serve the communities of Bellevue, Dayton and Campbell County in KY. They work collaboratively with other organizations to provide substance abuse treatment and screening, accepting Medicaid, private insurance, and offering financial assistance to the uninsured. Their goal is to provide comprehensive care through group and home visits to help clients meet treatment goals without turning anyone away.
Zachary D. Seelenbinder is a licensed and certified pharmacy technician with over 7 years of experience in the pharmaceutical industry. He currently works as a Senior Pharmacy Technician at a home delivery pharmacy where he implements continuous improvement efforts. Prior to this role, he worked at a third party pharmacy benefit manager handling customer service inquiries and prior authorizations. He has a strong background in lean process improvement and problem solving.
Mickey Milita is an experienced Patient and Guest Relations Director with over 20 years of experience in healthcare customer service and leadership roles. She currently serves as the Director of Customer Service at Erlanger Health System, where she provides strategic planning and direction, ensures customer satisfaction, and handles issues resolution. Previously, she worked for Boy Scouts America in sales, marketing, and management. Milita holds a BS in Education from the University of Tennessee at Chattanooga and seeks a new opportunity as a Patient and Guest Relations Director.
Karen Freeman has experience leading customer service efforts and managing operations. She functioned as an examiner for an Illinois award recipient, developed a first contact resolution strategy with an 85% rate, and increased member satisfaction by 5%. Freeman also led a team that handled over 42,000 customer contacts and designed customer service training programs. She has experience selecting new phone systems, managing office relocations, and reducing storage costs by outsourcing and closing facilities.
This document is a resume for Paul T. Dixon Jr., a certified prosthetist with over 15 years of experience in lower and upper extremity prosthetics. It summarizes his educational background in bioengineering and certification programs, as well as his professional experience directing prosthetics departments and practices in various states. His roles have included daily patient care, developing business strategies, managing teams, and improving processes and patient satisfaction.
Gordon Deshazer is a highly competent healthcare management professional with over 10 years of experience in customer service, route sales, and patient coordination. He currently works as a Patient Service Coordinator at Emory Healthcare, where he exceeds metrics and evaluations. Deshazer has a BBA in Healthcare Management and an AABA in Business Administration. His experience also includes work as a Driver/Route Salesperson, Customer Service Coordinator, and Service Associate. Deshazer is skilled in developing relationships, problem-solving, strategic planning, and quality improvement.
This document summarizes the experience and qualifications of Bonnie M. Mezzano as an experienced health care claims manager with over 35 years of experience. She currently serves as the Director of Claims for North American Medical Management of Illinois/Manager of Claims for Optum Collaborative Care, where she oversees claims processing, ensures regulatory compliance, manages staff, and improves workflows. Mezzano has extensive experience in all aspects of the claims process and a track record of success in leading teams and implementing systems to improve efficiency.
This document is an agency readiness assessment for implementing a new treatment foster care model called Together Facing the Challenge (TFTC). It consists of a series of statements that agency personnel are asked to rate on a scale to assess their agreement level. It also includes some short answer questions. The purpose of the assessment is to validate intuitions about an agency's readiness for change, facilitate discussion, solicit honest staff feedback, share results, and confirm readiness to implement TFTC. It aims to evaluate current practices and develop a clear implementation plan.
North Key Community Care is an intensive outpatient alcohol and drug treatment facility located in Newport, KY. Their vision is to be a recognized leader in integrated behavioral healthcare. They serve the communities of Bellevue, Dayton and Campbell County in KY. They work collaboratively with other organizations to provide substance abuse treatment and screening, accepting Medicaid, private insurance, and offering financial assistance to the uninsured. Their goal is to provide comprehensive care through group and home visits to help clients meet treatment goals without turning anyone away.
Zachary D. Seelenbinder is a licensed and certified pharmacy technician with over 7 years of experience in the pharmaceutical industry. He currently works as a Senior Pharmacy Technician at a home delivery pharmacy where he implements continuous improvement efforts. Prior to this role, he worked at a third party pharmacy benefit manager handling customer service inquiries and prior authorizations. He has a strong background in lean process improvement and problem solving.
Production Support Coordinator Job Description_May21 (002)Sean Tracey
The Production Support Coordinator is responsible for coordinating customer service requests as the initial contact for internal customers requesting services on behalf of health plan members. They provide expertise and respond to customer questions and issues in a timely manner to resolve problems. They also work with their supervisor to identify issues, develop process improvements, and share outcomes with leadership.
Shane R. Burrell has over 10 years of experience leading operations in healthcare settings. He has managed teams responsible for patient access, scheduling, and insurance verification. Burrell assisted with implementing new electronic medical record systems and developed programs to improve quality and employee engagement. Previously, he held leadership roles managing credit collections and employee relations in the banking industry. Burrell has a Master's in Human Resources Management and technical skills including Microsoft Office, Epic, and PeopleSoft.
This is question 4 of a series of Q & As about how PCOMS proactively addresses many ongoing struggles of providing mental health and substance abuse services in the public sector. Although Mary Haynes takes the lead, folks from the four largest CMHCs in their respective states provide their insights and experiences. This ongoing conversation can be found at https://heartandsoulofchange.com/content/community/ and click on “Public Behavioral Health.”
The document is a resume for Shannon D. Carreon that summarizes her experience and qualifications. She has over 25 years of experience in human resources leadership roles with various companies. Her experience includes leading HR functions during mergers and acquisitions, implementing HR systems, developing training programs, and managing employee relations. She holds a Professional in Human Resources certification and is a member of the Society for Human Resource Management.
Chelle Dillabough is a human resources executive with over 20 years of experience in benefits, compensation, and HR. She currently serves as the Assistant Vice President of Total Rewards at Great-West Financial, where she oversees compensation, benefits, and HRIS programs for 4,500 employees. Previously, she held director level roles at Catholic Health Initiatives and Centura Health, where she managed benefits programs, improved communication strategies, and reduced expenses. Dillabough holds an MBA from the University of Phoenix and a bachelor's degree from Colorado State University.
This document is a resume for Kenneth D. Frame. It summarizes his professional experience in management roles overseeing service operations and personnel at various uniform and linen supply companies. His resume highlights skills in management, coaching, budgeting, negotiation, communication, and problem solving. It also lists his education credentials of an MBA and BS in Business Administration.
Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held roles at JPMorgan Chase and Penn Station East Coast Subs, demonstrating skills in process implementation, expense control, and troubleshooting. Wassinger has an Associate's degree in Computer Science and is completing a Bachelor's in Leadership. She has received several awards for her work and leadership.
Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held various operations and analyst roles at JPMorgan Chase, focusing on testing, project management, and ensuring compliance. She has a background in information technology and is pursuing a bachelor's degree in leadership.
Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held roles at JPMorgan Chase and Penn Station East Coast Subs, demonstrating skills in process implementation, expense control, and troubleshooting. Wassinger has an Associate's degree in Computer Science and is completing a Bachelor's in Leadership. She has received several awards for her work and leadership.
This document provides a summary of Sarah Novak's experience in human resources leadership roles over 25 years, specializing in benefits, pensions, compensation, and HR strategy. She has extensive experience driving cost reductions while increasing productivity and currently serves as Global Benefits Manager for a large printing company, where she created their benefits strategy and upgraded the benefits team.
Experienced Human Resource professional with strong leadership and relationship-building skills. Promote a team-oriented and open-door environment that is conducive to a successful staff. Offering seventeen years of experience and knowledge in training, conflict management, team building.
Effectively manage project tasks requiring interaction with multiple departments. Resolve employee issues in a
professional manner.
Pauline Gets has over 15 years of experience in human resources management. She has held various HR leadership roles for companies in different industries, including facility services, distribution, retail, and healthcare. Her experience includes strategic HR planning, talent development, change management, and compliance with employment laws. She holds an MBA in HR management and is a certified Senior Professional of Human Resources.
This document is a resume for Kenneth D. Frame that summarizes his professional experience and qualifications. It outlines his objective to utilize his management, coaching, budgeting, negotiation, communication and problem solving skills. It then details his education, including an MBA and BS in Business Administration. For work experience, it describes his current role as a Regional Service Director for Nixon Uniform Service since 2012, where he directs a large team and oversees contract negotiations and continuous improvement projects. It also outlines a prior role as District Manager for ALSCO from 2011-2012, where he facilitated a service team to achieve growth. Key skills include coaching, developing employees, negotiating, communicating, managing budgets and solving problems.
The document is a resume for David E. Harrell, who has over 20 years of experience in healthcare executive roles, both as a payer and vendor. He has a proven track record of leading technical implementations, developing strategy, and driving collaboration. His expertise includes areas such as project management, process improvement, business development, and strategic planning.
Career Driven and always ready for a challenge. Dedicated to continuous growth and education. Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.
The Data Quality Coordinator is responsible for coordinating customer service requests and providing support to internal customers regarding data quality issues at Community Health Alliance Mutual Insurance Company and Consumers' Choice Health Plan. Key responsibilities include responding to customer questions and issues in a timely manner, mentoring users, identifying process improvements, and assisting the Data Quality Supervisor. Qualifications for the role include an Associate's degree in a technical field and at least 2 years of customer service experience, proficiency with Microsoft Office, strong communication skills, and experience with issue resolution and performance metrics.
Tiffany Combee has over 15 years of experience in human resources and benefits administration. She currently serves as the Supervisor of Risk Management and Employee Benefits for the Polk County School Board, where she oversees benefits for over 13,000 employees and retirees. In this role, she has implemented two successful employee health clinics. Previously, she worked at Publix Super Markets for over 8 years in various benefits administration roles, where she helped implement an SAP/HR system and ensured compliance with regulations like Sarbanes-Oxley. She is pursuing certifications in school risk management and SHRM.
Bpr implementation process an analysis of key success & failure factorsSana Fatima
Summary of an article based on supply chain management related to Business Process Reeingeneering by Majed Al-Mashari and Mohamed Zairi in year 1999, published in Business Process Management
Journal,
Pamela Ellis has over 20 years of experience in healthcare revenue cycle management, patient access, and EMR/EPM implementation. She has held various leadership roles at healthcare organizations and consulting firms, managing teams and improving revenue cycle processes through initiatives like denial recovery, training development, and system implementations. Her background includes experience with revenue cycle assessments, interim management, and strategic planning.
Pamela Ellis has over 15 years of experience in healthcare revenue cycle management, patient access, and EMR implementation. She has held various leadership roles managing revenue cycle departments and teams, improving processes, increasing collections, and ensuring regulatory compliance. Her experience spans a variety of healthcare settings including hospice, laboratories, hospitals, and academic physician groups.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
Leveraging Generative AI to Drive Nonprofit InnovationTechSoup
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
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Production Support Coordinator Job Description_May21 (002)Sean Tracey
The Production Support Coordinator is responsible for coordinating customer service requests as the initial contact for internal customers requesting services on behalf of health plan members. They provide expertise and respond to customer questions and issues in a timely manner to resolve problems. They also work with their supervisor to identify issues, develop process improvements, and share outcomes with leadership.
Shane R. Burrell has over 10 years of experience leading operations in healthcare settings. He has managed teams responsible for patient access, scheduling, and insurance verification. Burrell assisted with implementing new electronic medical record systems and developed programs to improve quality and employee engagement. Previously, he held leadership roles managing credit collections and employee relations in the banking industry. Burrell has a Master's in Human Resources Management and technical skills including Microsoft Office, Epic, and PeopleSoft.
This is question 4 of a series of Q & As about how PCOMS proactively addresses many ongoing struggles of providing mental health and substance abuse services in the public sector. Although Mary Haynes takes the lead, folks from the four largest CMHCs in their respective states provide their insights and experiences. This ongoing conversation can be found at https://heartandsoulofchange.com/content/community/ and click on “Public Behavioral Health.”
The document is a resume for Shannon D. Carreon that summarizes her experience and qualifications. She has over 25 years of experience in human resources leadership roles with various companies. Her experience includes leading HR functions during mergers and acquisitions, implementing HR systems, developing training programs, and managing employee relations. She holds a Professional in Human Resources certification and is a member of the Society for Human Resource Management.
Chelle Dillabough is a human resources executive with over 20 years of experience in benefits, compensation, and HR. She currently serves as the Assistant Vice President of Total Rewards at Great-West Financial, where she oversees compensation, benefits, and HRIS programs for 4,500 employees. Previously, she held director level roles at Catholic Health Initiatives and Centura Health, where she managed benefits programs, improved communication strategies, and reduced expenses. Dillabough holds an MBA from the University of Phoenix and a bachelor's degree from Colorado State University.
This document is a resume for Kenneth D. Frame. It summarizes his professional experience in management roles overseeing service operations and personnel at various uniform and linen supply companies. His resume highlights skills in management, coaching, budgeting, negotiation, communication, and problem solving. It also lists his education credentials of an MBA and BS in Business Administration.
Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held roles at JPMorgan Chase and Penn Station East Coast Subs, demonstrating skills in process implementation, expense control, and troubleshooting. Wassinger has an Associate's degree in Computer Science and is completing a Bachelor's in Leadership. She has received several awards for her work and leadership.
Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held various operations and analyst roles at JPMorgan Chase, focusing on testing, project management, and ensuring compliance. She has a background in information technology and is pursuing a bachelor's degree in leadership.
Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held roles at JPMorgan Chase and Penn Station East Coast Subs, demonstrating skills in process implementation, expense control, and troubleshooting. Wassinger has an Associate's degree in Computer Science and is completing a Bachelor's in Leadership. She has received several awards for her work and leadership.
This document provides a summary of Sarah Novak's experience in human resources leadership roles over 25 years, specializing in benefits, pensions, compensation, and HR strategy. She has extensive experience driving cost reductions while increasing productivity and currently serves as Global Benefits Manager for a large printing company, where she created their benefits strategy and upgraded the benefits team.
Experienced Human Resource professional with strong leadership and relationship-building skills. Promote a team-oriented and open-door environment that is conducive to a successful staff. Offering seventeen years of experience and knowledge in training, conflict management, team building.
Effectively manage project tasks requiring interaction with multiple departments. Resolve employee issues in a
professional manner.
Pauline Gets has over 15 years of experience in human resources management. She has held various HR leadership roles for companies in different industries, including facility services, distribution, retail, and healthcare. Her experience includes strategic HR planning, talent development, change management, and compliance with employment laws. She holds an MBA in HR management and is a certified Senior Professional of Human Resources.
This document is a resume for Kenneth D. Frame that summarizes his professional experience and qualifications. It outlines his objective to utilize his management, coaching, budgeting, negotiation, communication and problem solving skills. It then details his education, including an MBA and BS in Business Administration. For work experience, it describes his current role as a Regional Service Director for Nixon Uniform Service since 2012, where he directs a large team and oversees contract negotiations and continuous improvement projects. It also outlines a prior role as District Manager for ALSCO from 2011-2012, where he facilitated a service team to achieve growth. Key skills include coaching, developing employees, negotiating, communicating, managing budgets and solving problems.
The document is a resume for David E. Harrell, who has over 20 years of experience in healthcare executive roles, both as a payer and vendor. He has a proven track record of leading technical implementations, developing strategy, and driving collaboration. His expertise includes areas such as project management, process improvement, business development, and strategic planning.
Career Driven and always ready for a challenge. Dedicated to continuous growth and education. Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.
The Data Quality Coordinator is responsible for coordinating customer service requests and providing support to internal customers regarding data quality issues at Community Health Alliance Mutual Insurance Company and Consumers' Choice Health Plan. Key responsibilities include responding to customer questions and issues in a timely manner, mentoring users, identifying process improvements, and assisting the Data Quality Supervisor. Qualifications for the role include an Associate's degree in a technical field and at least 2 years of customer service experience, proficiency with Microsoft Office, strong communication skills, and experience with issue resolution and performance metrics.
Tiffany Combee has over 15 years of experience in human resources and benefits administration. She currently serves as the Supervisor of Risk Management and Employee Benefits for the Polk County School Board, where she oversees benefits for over 13,000 employees and retirees. In this role, she has implemented two successful employee health clinics. Previously, she worked at Publix Super Markets for over 8 years in various benefits administration roles, where she helped implement an SAP/HR system and ensured compliance with regulations like Sarbanes-Oxley. She is pursuing certifications in school risk management and SHRM.
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Pamela Ellis has over 20 years of experience in healthcare revenue cycle management, patient access, and EMR/EPM implementation. She has held various leadership roles at healthcare organizations and consulting firms, managing teams and improving revenue cycle processes through initiatives like denial recovery, training development, and system implementations. Her background includes experience with revenue cycle assessments, interim management, and strategic planning.
Pamela Ellis has over 15 years of experience in healthcare revenue cycle management, patient access, and EMR implementation. She has held various leadership roles managing revenue cycle departments and teams, improving processes, increasing collections, and ensuring regulatory compliance. Her experience spans a variety of healthcare settings including hospice, laboratories, hospitals, and academic physician groups.
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LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
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analyze the transformations that have taken place over the course of a decade.
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and water managers, and urban planners, are interested in obtaining data on land use and cover
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9
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PCOMS Implementation Readiness Checklist
1. PO Box 6157, Jensen Beach, FL 34957; 772.204.2511; 561.239.3640; barrylduncan@comcast.net
Dr. Barry L. Duncan, Director____________________________________________________________________
Training and Implementation of the Partners for Change Outcome Management System
PCOMS Implementation Readiness Checklist
1. The Agency/Organization/Behavioral Health Care System has secured Board of Director approval
and support for PCOMS.
2. Has consensus among the agency director/CEO and senior managers that consumer partnership,
accountability, quality improvement, and PCOMS are central features of service delivery.
3. Has a business/financial plan that incorporates PCOMS training and Betters Outcome Now.
4. Promotes regular communication with funders about PCOMS data as it applies to agency
effectiveness and efficiency
5. Has a human resource training and development plan that supports ongoing PCOMS training,
including a core group of internal trainers, and that integrates PCOMS into individual
development plans, performance appraisals, and hiring practices.
6. Has the infrastructure (computer hardware, software, Internet capability) to support the
collection and analysis of PCOMS data at the individual consumer, provider, program, and agency
levels.
7. Has a supervisory infrastructure to use PCOMS/BON data to identify nonresponding clients,
proactively address their needs, and improve provider and agency outcomes.
8. Has a structure to support and a policy for addressing clients who are not progressing that
ensures rapid transfer and continuity of care.
9. Has a Mission Statement that incorporates consumer partnership and accountability as central
features of service delivery.
10. Has a Client Rights and Responsibilities Statement that emphasizes consumer feedback and
partnership to guide all services.