BSC Strategy Map PowerPoint Presentation Slides is a tailor-made tool for management teams across all industry verticals. Our highly visual balanced scorecard methodology PPT theme helps you to elucidate value creation by your organization. This comprehensive PowerPoint slideshow assists you in concisely documenting strategic management goals. Impressive data visualization tools allow users to gracefully present data. Utilize Infographics, flowcharts, dashboards, and other diagrams to incorporate visual depth in your BSC strategic planning PPT presentation. Our balanced strategy planning PowerPoint templates provide you with enough virtual and interactive tools to effectively engage your audience. Elaborate on the need, perspectives, and implementation of the BSC management technique through this well-structured PPT slideshow. Easy-to-understand balance scorecard strategy map representation is included in this PowerPoint deck. Present department level scorecards, and BSC execution framework with the help of our professionally crafted PPT templates. Download this business performance management PowerPoint theme and build a methodical and informative presentation within moments. https://bit.ly/30qw1Y5
BSC Strategy Map PowerPoint Presentation Slides is a tailor-made tool for management teams across all industry verticals. Our highly visual balanced scorecard methodology PPT theme helps you to elucidate value creation by your organization. This comprehensive PowerPoint slideshow assists you in concisely documenting strategic management goals. Impressive data visualization tools allow users to gracefully present data. Utilize Infographics, flowcharts, dashboards, and other diagrams to incorporate visual depth in your BSC strategic planning PPT presentation. Our balanced strategy planning PowerPoint templates provide you with enough virtual and interactive tools to effectively engage your audience. Elaborate on the need, perspectives, and implementation of the BSC management technique through this well-structured PPT slideshow. Easy-to-understand balance scorecard strategy map representation is included in this PowerPoint deck. Present department level scorecards, and BSC execution framework with the help of our professionally crafted PPT templates. Download this business performance management PowerPoint theme and build a methodical and informative presentation within moments. https://bit.ly/30qw1Y5
Challenges in Creating Professional Services in a Software Development Organi...Jeff Korn
Companies are increasingly finding it difficult to build in added value services to their organizations because of perceived costs, lack of available staff, difficulties with scaling, and most importantly a customer base that more and more devalues these services.
Companies also struggle with how to build viable teams once a need has been determined.
In this presentation, you’ll learn about service options, and the base for team growth for services.
Additional presentations discuss building a services team.
Do you agree with following assertion?
Except for sales and operations, all other employees have blurred line of sight between organizational and employees’ Objectives?
No “passing score” or objective decision criterion to validate employee performance against organization performance?
Performance based on Subjective trite phrases , rather than OUTCOMES?
Excessive focus on measuring the “job activities” and “attributes” rather than “IMPACT”?
This intervention helps to overcome above challenges by creating verifiable line of sight between employees and organization KPIs.
This was our first attempt to create Balanced Score Card. We tried our hand at making a Balanced Score Card for Google Inc. I created it with my two friends Abhishesh Kumar Sharma and Virindersingh Villkhoo
Applying the balanced scorecard for customer experience managementFarah Sidek
The balanced scorecard is an effective tool for measurement and evaluation of a firm's actions and strategies. However, where does the BSC stand with measuring Customer Experience Management. We discuss this with a case study of Southwest Airlines. A presentation for Services Marketing postgraduate course at The University of Queensland.
Challenges in Creating Professional Services in a Software Development Organi...Jeff Korn
Companies are increasingly finding it difficult to build in added value services to their organizations because of perceived costs, lack of available staff, difficulties with scaling, and most importantly a customer base that more and more devalues these services.
Companies also struggle with how to build viable teams once a need has been determined.
In this presentation, you’ll learn about service options, and the base for team growth for services.
Additional presentations discuss building a services team.
Do you agree with following assertion?
Except for sales and operations, all other employees have blurred line of sight between organizational and employees’ Objectives?
No “passing score” or objective decision criterion to validate employee performance against organization performance?
Performance based on Subjective trite phrases , rather than OUTCOMES?
Excessive focus on measuring the “job activities” and “attributes” rather than “IMPACT”?
This intervention helps to overcome above challenges by creating verifiable line of sight between employees and organization KPIs.
This was our first attempt to create Balanced Score Card. We tried our hand at making a Balanced Score Card for Google Inc. I created it with my two friends Abhishesh Kumar Sharma and Virindersingh Villkhoo
Applying the balanced scorecard for customer experience managementFarah Sidek
The balanced scorecard is an effective tool for measurement and evaluation of a firm's actions and strategies. However, where does the BSC stand with measuring Customer Experience Management. We discuss this with a case study of Southwest Airlines. A presentation for Services Marketing postgraduate course at The University of Queensland.
PCSC2: "The Experience Economy" - What it Means for Product Development and I...Product Camp SoCal
Mike Alvarado and Jeof Bean's presentation from ProductCamp SoCal. Held November 6, 2010 at Cal State Fullerton - The Mihaylo College of Business & Economics.
CiF prospectus build customer service from the inside outJon Chidley
Customer in Flow is all about building Customer Service Excellence from the “inside out” by working with the core and extended teams in an organisation concerned with delivering an excellent service to the customer and impacting on the bottom line.
At TSIA, we’re laser-focused on helping technology companies improve their strategic, financial, and operational performance.
Here’s a look at how Customer Success organizations were able to use the resources made available to them through their TSIA membership to overcome their top challenges and achieve measurable business outcomes.
Out Behave The Competition™
Learn more about Potential Point™, a unique behavioral performance platform that defines, communicates, and holds employees accountable for living on-brand behaviors.
Vocii advocates brand as business strategy from the inside out closing the loop between marketing, human resources and other stakeholders to develop the employee side of the brand equation. By infusing mission, vision, values and business objectives into the hearts, minds and actions of employees, its services are designed to help companies create high performing, customer-centric cultures that actually make people want to come to work each day. With expertise in brand discovery, strategy, expression and delivery as well as training, social media advocacy and on brand behavior management, Vocii is poised to break down any barrier to increase brand equity and profitability.
Cif prospectus customer experience health checkJon Chidley
Creating a level of customer service that is perceived as excellent by the customer cuts across many areas an organisation. Some are obvious: in core functions such as marketing, sales, service operations and delivery partners. However success may include other functions: technology, processes and data for key customer systems; finance for the necessary investment and returns; HR for learning, knowledge and skill development, and; the board for building the customer excellence approach throughout the organisation.
The Customer Experience Health Check provides a sound basis for looking at current performance across ten key internal and external areas of a customer planning framework
To differentiate customer experience, do something your competitors aren't doing in customer experience management. Re-examine how you're listening to customers, viewing customers' expectations, and focusing your employees and business rituals on customers. See http://ClearActionCX.com Contact us at OptimizeCX@ClearActionCX.com
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
4. Customers have experiences with an organization’s
products and services regardless of whether the
organization is consciously managing them.
A good user experience delights customers —
increasing adoption, retention, loyalty, and,
most importantly, revenue.
And a poor user experience discourages
customers from using a product or service and
drives them to the competition, making a product
offering unviable.
5. Because user experience has become so important
to an organization’s success in the marketplace
and revenue, it is now part of their overall
business strategy.
Most organizations have some system for managing
their strategy and measuring their progress
toward achieving their goals.
One popular system for managing and measuring
strategy is Balanced Scorecard.
7. Balanced Scorecard is a system that aligns specific
business activities to an organization’s vision and
strategy.
It was developed in the early 1990s by Dr. Robert
Kaplan of Harvard Business School and Dr. David
Norton.
Using a scorecard helps organizations balance their
strategic objectives across four perspectives.
8. Financial—The Financial Perspective
examines the contribution of an
organization’s strategy to the bottom line. It
represents the strategic objectives of an
organization in terms of increasing revenue
and reducing cost.
Customer—The Customer Perspective
focuses on customers’ satisfaction, which
contributes to the organization’s revenue. It
represents the value an organization
delivers to customers, the value proposition,
and the resulting customer satisfaction.
Internal Business Processes—The
Internal Process Perspective is concerned
with requirements for products and services
that deliver the customer value proposition.
It focuses on activities and key processes
that are necessary for an organization to
excel at providing the value customers
expect.
Learning and Growth—The Learning and
Growth Perspective focuses on the internal
skills and capabilities an organization
requires to support value-creating internal
processes. This perspective includes
employee training, the development of
corporate cultural attitudes relating to both
individual and corporate self-improvement,
and the technological tools that support
these activities.
10. The User Experience Balanced Scorecard maps the user experience
process and skills to customer satisfaction and financial growth.
PERSPECTIVE USER EXPERIENCE STRATEGY
FINANCIAL Increase revenue Reduce costs
CUSTOMER Increase conversions, retention,
and loyalty
Increased effectiveness (task
completion) and efficiency (time on
tasks) and reduce Training and Support
PROCESS Conduct user research and iterative
design review with your customers
Conduct usability evaluations with your
customers’ end-users
EMPLOYEE User Researcher | Information Architect | Visual Designer
Interaction Designer | Usability Engineer
11. PERSPECTIVE USER EXPERIENCE STRATEGY
FINANCIAL Enable revenue growth Improve customer
loyalty
Increase
productivity
CUSTOMER Establish product leadership
and innovate through
research and analysis of
target-market segmentation
to determine current needs
and anticipate future needs.
Improve customer
intimacy through
iterative design
reviews with target
customers.
Improve quality of
user experience.
PROCESS Research and analysis Interactive prototyping Usability evaluation
EMPLOYEE Research Analyst Information Architect,
Visual Designer, and
Interaction Designer
Usability Engineer
Another way of approaching this… If your company has Financial “themes”
12. Objectives. the major objectives a company must achieve—for example, profitable growth.
Measures. the observable parameters a company uses to measure its progress toward reaching its
objectives. For example, a company might measure its progress toward the objective of profitable growth
by growth in net margin.
Targets. the specific target values for the measures—For example, +2% growth in net margin.
Initiatives. action programs a company initiates to meet its objectives.
PERSPECTIVE OBJECTIVE MEASURE TARGET INITIATIVE
FINANCIAL Profitable growth Net margin 2% Action plan for
profitable growth
CUSTOMER Customer
satisfaction
Customer
satisfaction score
5% Customer satisfaction
surveys
PROCESS Designing easy-to-
use solutions
Usability 70% pass rate Usability studies
EMPLOYEE Analyzing usability Usability studies For each major
release
Usability plan
14. Financial—The Financial Perspective examines the contribution of an organization’s strategy to the bottom line. It represents the strategic
objectives of an organization in terms of increasing revenue and reducing cost.
Customer—The Customer Perspective focuses on customers’ satisfaction, which contributes to the organization’s revenue. It represents the
value an organization delivers to customers, the value proposition, and the resulting customer satisfaction.
Internal Business Processes—The Internal Process Perspective is concerned with requirements for products and services that deliver the
customer value proposition. It focuses on activities and key processes that are necessary for an organization to excel at providing the value
customers expect.
Learning and Growth—The Learning and Growth Perspective focuses on the internal skills and capabilities an organization requires to support
value-creating internal processes. This perspective includes employee training, the development of corporate cultural attitudes relating to both
individual and corporate self-improvement, and the technological tools that support these activities.
PERSPECTIVE USER EXPERIENCE STRATEGY
FINANCIAL
CUSTOMER
PROCESS
EMPLOYEE
15. 15
Objectives. The major objectives a company must achieve—for example, profitable growth.
Measures. The observable parameters a company uses to measure its progress toward reaching its objectives. For
example, a company might measure its progress toward the objective of profitable growth by growth in net margin.
Targets. The specific target values for the measures. For example, +2% growth in net margin.
Initiatives. Action programs a company initiates to meet its objectives.
Objectives, Measures, Targets, and Initiatives
PERSPECTIVE OBJECTIVE MEASURE TARGET INITIATIVE
FINANCIAL
CUSTOMER
PROCESS
EMPLOYEE