The document summarizes the duties and responsibilities of an Admin and Marketing Assistant role at Poise Brands(Pty) Ltd, including client services, email correspondence, quote sourcing, general IT support, social media management, invoicing, filing, compiling reports, HR support, travel arrangements, supplier relations, asset management, events organization, sales team support, stock room support, complaints management, trademark registration support, website support, media relations, and basic graphic designs. References are provided from the Managing Director and Sales Manager of Poise Brands.

1. Current Employment: Poise Brands(Pty) Ltd
Admin and Marketing Assistant (Started as General Administrator, promoted to Admin and
Marketing Assistant January 2015)
Duties include:
- Client services
o Answering calls
o Welcoming guest to the office and offering them refreshments
- Email correspondence
o Answering all queries on email in a timeous manner
o Sending all monthly emails to clients (closed days, holidays, important
information)
o Forwarding all correspondence to the relevant co-worker
o Setting up meeting for the MD and Office Manager
- Quote sourcing: I sourced quotes for the following
o IT Management Solutions
o Phone Systems Solutions
o Internet System Solutions
o Printer
o Office Furniture
o Point of Sale and Marketing Materials (Perspex stands, Brochure holders,
plastic bags, logo stickers)
o Printing needs
o Computing needs
o Show stands
- General IT Support
o I helped out in the office whenever there was something wrong with a
computer/laptop that I knew how to fix and repair in terms of software and
programming (I did not do any hardware repairs)
o I was also assigned as an admin on the Office 365 system to lodge queries
with Microsoft directly to handle anything that I could not handle myself
o Assisting all staff in the use of Office 365 and One Drive
- Social Media management
o I handled two of the Poise Brands social media pages, Facebook, Twitter and
Instagram for Mio Skincare SA and Juliette Armand SA.
o I created social media content plans for these pages and posted the content
on the relevant pages and platforms
o Answered any queries that came in on the pages, and also ensuring
communication with anyone who commented or shared our posts.
- Invoicing(Pastel) (Order packing and sign off)
o Assisted when the Office Manager was off sick and on maternity leave with
invoicing of products for the clients on pastel. I can do Invoices, Credit Notes
and some reports on Pastel.
o I also assisted with the packing of orders, and ensuring the correct stock was
pulled and packed when the Office Manager was not on duty
- Filing
o Handled all the filing for the office. Invoices and payments, leave forms,
assets, contracts.
- Compiling reports
o I compiled various reports for various departments in the company, did these
mostly in excel and then compiled summaries of these reports to be used in
Employee evaluations and assessments when needed.
- HR Support
o Managed the leave register and leave taken.

2. - Travel arrangements and bookings
o Booked Flights, accommodation and car hire whenever an employee needed
to travel
o I signed agreements with suppliers for the best prices and always ensured
staff was in a safe environment
o I would send a Travel Information letter to staff that listed all their information.
Flight details, accommodation details and contact details as well as car hire
details and contact details.
- Supplier relations and evaluations
o We did quarterly reviews of suppliers to ensure we were always using the best
suppliers that added value to Poise Brands
o Ensured that the relationships we had with suppliers were of good quality and
nature
- Asset management support
o Compiled an Asset Register that had all the office assets on it, it showed
which asset was with which employee and pulled thought everything that
linked to ensure we knew at all times where our assets were
o I also handled our Insurance company to add and remove assets as we
needed them to be and also read through the schedule to ensure nothing was
on that was not supposed to be
- Events organization and management
- Sales team support
- Training team support
- Stock room support
- Complaints management
- Support with Trademark registration and research
- Website support
- Media relations
o As Marketing Assistant I dealt with certain media persons, I ensured a good
relationship was kept between them and Poise Brands
o Organized treatments for review
o Sent any information they asked form us to them
- Basic graphic designs
o I assisted the sales team with designs for their events they had with stockist.
o Created treatment menus for the treatments that we offer with our brands
o Created social media content
o I am able to create A3 and smaller design to be used for standard sized
display purposes and social media.
References
Janine Janse van Rensburg
Managing Director Poise Brands
Tel (082) 459 8536
Melanie Frost
Sales Manager Poise Brands
Tel: (082) 749 8119