1. OBJETIVE:
To obtain a challenging position that allows me to implement and further develop my management experience and personal strengths
to benefit company operations.
EXPERIENCE:
Coastal Foods Inc. (Frozen Desserts) – Houston, Texas 05/2011 – Present
Quality Assurance Director
Established goals for management teams (annually action plan register) with monthly evaluations.
Evaluate staff’s performance in accordance to pre-established goals.
Manage operational Quality financial budget.
Developed, implemented and maintain Quality Systemto improve product quality and to ensure compliance with
government and global standards.
Improved SQF (Safe Quality Foods) program and achieved level 3 and full compliance with GFSI (Global food
Safety Initiative) and FDA for the last five years.
Developed and Implemented detailed product specifications to manufacture products right thefirst time and
improve quality and efficiency.
Responsible for developed Product Profile Technical Data Sheet with ingredient statement and Nutritional
Information.
Reduced customer complaints to 80% in one year.
Coordinating and conducting Quality SystemAudits and HACCP Plan audits to all company programs in order to determine
their effectiveness.
Manage and evaluate customer complaints and non conforming products, developing corrective and preventive actions to
reduce or eliminate recurrence.
Customer complaints reduced to 2.2% per million in one year (previously 5.2% per million)
Supervising and coordinating lab activities and testing procedures. (TPC, Coliforms, aW, Viscosity, Moisture, Ph, Product
Shelf Life, Environmental testing, COA’s)
Developed and maintain Global Food Safety Initiative Standards (GFSI).
Developed and supervise Good Manufacturing Practices (GMP’s), Good Laboratory Practices (GLP’s) and HACCP training
for over 250 employees.
Supervising and coordinating Q.A Technicians.
Manage and coordinating Sanitation department activities for over 30 employees.
CSMBakery Products NA (Frozen Desserts) – SugarLand, Texas 08/2005 – 05/2011
Quality Assurance Supervisor
Responsible of performing laboratory testing procedures (TPC, Coliforms, e-coli, aW, Viscosity, Moisture, pH, Product
Shelf Life, environmental) applyingGLP’s and to ensure compliance with company and government standards.
Investigate customer complaints and non-conforming products, identifying root cause and providing corrective and
preventive actions.
Coordinating and conducting Good Manufacturing Practices Audits (GMP’s) with HACCP team members.
Conducting GMP’s, GLP’s and HACCP training for over 400 employees.
Assist Management team in developing and maintain Global Food Safety Initiative Standards (GFSI).
Conducting Internal Audit (Review company programs and procedures regularly to ensure compliance with company
standards)
Coordinating quality personnelschedules and shifts. (for 8 technicians and 7 days per week)
Review daily quality documentation to ensure manufactured product is in compliance with product specifications and meet
company policies and government regulations.
Assisting Quality Assurance Manager in daily quality operations.
Bimbo Villahermosa Mexico 08/1995- 08/1998.
Educational Background:
- Instituto Tecnologico de Minatitlan (Mexico)
Chemical Engineering (4.5 years)
Food Science and Technology (1 year)
Food Processing Sanitation/Hygiene.
2. Qualifications:
- Bilingual (Fluent in Spanish and English)
- Microsoft Word, Excel, Power Point,
- HACCP Certified by theinternational Alliance
- SQF Certified (Practitioner)
- Trained for development of British Retail Consortium(BRC) Global Standard (GFSI) by NSF.
- Internal auditor (BRC) certification.
- Food Safety Microbiology
- Ten years’ experience managing up to 280 employees.