Clemson Spring 2010 Project Overview

1. HR Direct Making The Connection
Clemson University
HRD 897
Applied Research and Development
Project overview
Danny I. Paster
Spring 2010
Owner: Manager HR Direct 1

2. HR Direct Making The Connection
Setting The Context
• HR Direct is a 20 person internal HR Shared Services
Center for a large consumer package good company
(12,000 + employees)
• The Shared Service Center is currently going through a
large scale redesign
• A facet of the redesign was a competency assessment of
what the needed knowledge and skill needs there would
be for the future as well as where we currently stood
against those with current staff
Owner: Manager HR Direct 2

3. HR Direct Making The Connection
HR Direct Competency Areas
Knowledge • Company and Company Processes
• Computer/Systems
• Connect and Collaborate
Skills • Planning and Organization
• Connection and Collaboration
• Strategic thinking
Behaviors • Connection and Collaboration
• Values
• Company and Company Processes (Confidentiality)
Based on internal and external analysis
Owner: Manager HR Direct 3

4. HR Direct Making The Connection
Purpose of today’s Leadership Development
Program:
To build skills that will help HR Direct's Team Members build
stronger more collaborative relationships with:
• Our Clients/Customers
• Our Key Stakeholders
• Each Other
Owner: Manager HR Direct 4

5. HR Direct Making The Connection
Program Objectives:
As a result of attending this program, members of the HR
Direct will team will be more effective in:
Leading an effective business discussion
Recognizing the key issues in a discussion
Using “accountability language” in their conversations
Constructing and communicating a specific plan of
action around needed next steps
Owner: Manager HR Direct 5

6. HR Direct Making The Connection
The Making The Connection Model
What: The Discussion How: Making the
Connection Skills
Communicating Using a
Linear discussion model
1. Discuss the Situation
2. Agree on the issue or opportunity
3. Action steps
4. Finalize results focused
steps
“What” “How” Effective
Solution-Based Discussions
Structuring the conversation to + Making the Connection Skills
Engaging our customers and
= Discussions
That Produce
provide direction employees through collaborative Sustainable
communication Results
Owner: Manager HR Direct 6

7. HR Direct Making The Connection
Big Block Training Program
8:30am Program Introduction (Mission linkage/program objectives)
8:45am Journal Exercise #1 and discussion
9:00am Frank & Kristen Exercise (Video/Journal Exercise/Discussion)
9:30am Break
9:40am Effective Business Discussion Exercise
10:15am Introduction to the MTC Model
10:30am “What” Discussion framework exercise (Using SCARs to communicate)
11:00am Team Listening Review
11:30am LUNCH
12:15pm Making The Connection Behaviors
12:45pm Making The Connection Role Play Sessions (4 Groups)
3:00pm Come back together and debrief
3:00pm Analysis of a different customer connection
3:45pm Program Closing and next steps
4:00pm Adjourn
Owner: Manager HR Direct 7

8. HR Direct Making The Connection
Measurement and follow-up
To continue the learning's from this program
Discussed behaviors will be assessed during monthly
training and development sessions
There will be linkage to the PPP
 Quarterly survey on discussed behaviors
Owner: Manager HR Direct 8