When making recommendations to customers who ask what is recommended, there are four options: recommend a personal favorite, what is popular, what the kitchen wants promoted, or ask questions to determine preferences. When recommending, it is important to be honest, not rush, allow time for decisions, and tailor recommendations to the customer. Gueridon service can promote menu items through suggestive phrases, point-of-sale materials, attractive trolleys, and referring to advertising. Gueridon procedures involve both preparation and presentation activities in front of customers.

1. PROVIDE GUERIDON SERVICE
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2. Provide information
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Making recommendations
When a customer asks “What do you recommend?” there are four
options:
• Recommend what it is you like
• Recommend what is popular
• Recommend whatever it is that the kitchen have asked you to push
• Ask some questions first to determine their preferences

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Keys when making recommendations
• Ensuring information is honest and truthful
• Ensuring customers do not get the impression you are
rushing your delivering of this information
• Ensuring guests don’t feel they are imposing on you by
asking these questions
• Giving customers time to make their decision
• Providing extra information as required
• Tailoring your information to suit the customer

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Normally the presence of a gueridon trolley itself will raise interest
amongst fellow diners.
• How else can you promote menu items provided through
gueridon service?

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Promotional methods
• Suggestive selling phrases
• Use of menus, wine lists, drink lists
• Physically supporting the point-of-sale displays
• The attractive use and presentation of trolleys
• Referring to point-of-sale advertising materials such as tent
cards, recipe sheets, fliers and brochures

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7. Gueridon procedures
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What activities take place as part of gueridon
service:
• During preparation phase
• In front of customers

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