IT outsourcing can bring many benefits to your organisation. BUT a successful partnership is reliant on selecting the right partner.
This first part shares 5 of the 10 steps to help you select the right IT outsourcing partner.
This document discusses key customer service metrics that organizations should track, including customer satisfaction, loyalty, feedback, contact volume, agent performance, and more. It recommends focusing on 2-3 metrics that relate to the business' core goals of revenue, profit, and growth. Examples are given from companies like Zappos and Bonobos that illustrate how they measure and improve customer service. The document stresses the importance of proper data collection and analysis to ensure metrics are meaningful.
This document lists 9 things to watch out for when hiring a consultant, including whether they return calls and emails promptly, submit low bids just to get work, want to partner rather than just consult, charge extra fees, hire inexperienced staff, claim to offer full service but may not, listen well and have good people skills, address complaints quickly, and prioritize the client's needs over their own. It also advertises a book on consultants for $15.95.
What is the Customer Effort Score (CES)?CheckMarket
There are different ways to measure customer satisfaction. In this presentation we present you one of them: the 'Customer Effort Score' or CES. Discover it now!
Learn more about the score and how to use it in a survey, followed by some very useful tips and tricks.
Check our website for more information:
https://www.checkmarket.com
How to Design IVR Survey Campaigns for better Engagement?Abhi Myan
Interactive Voice Response (IVR) is an automated telephony system that answers incoming calls and records the callers' response to a virtual menu. The response may either be used to conduct a survey or to route calls to the concerned team or agent. IVR is a convenient channel for businesses to interact with their customers seamlessly and conduct surveys.
This presentation details a few tips for you to curate a highly engaging IVR survey campaign, like:
1. Set clear goals
2. Set simple questions
3. Implement easy navigation
4. Arrange questions logically
5. Avoid ambiguity
6. Use laymen's terms
7. Use scale based questions with care
8. Pre-test the survey
NPS (Net Promoter Score) - Science or PseudoscienceProduct Anonymous
The document discusses the Net Promoter Score (NPS) metric for measuring customer loyalty and likelihood to recommend a company. While NPS is widely used, the document notes it has limitations and may not be a reliable or predictive measure in all industries and situations. Specifically, NPS can be volatile, obscure other important information, and may not accurately reflect future business success or growth since loyalty is only one contributing factor. The document provides tips on how to use NPS more effectively by combining it with other qualitative and quantitative customer feedback metrics.
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers expect businesses to effortlessly resolve their issues with speed and accuracy.
Use these tips to help you improve first call resolution (FCR) within your call center and give your customers the service and support they demand.
Talkdesk
Cloud-Based Call Center Software
www.talkdesk.com/free-trial
Matt Colebourne “Development Outsourcing and Software Development – Time for...Lviv Startup Club
This document discusses issues with traditional software development outsourcing and proposes a new approach powered by human-assisted AI:
- Currently, only about 3% of software projects are successful due to incomplete specifications from clients, misunderstandings between clients and vendors, and vendors taking losses on failed projects.
- The author proposes a new model of software development inspired by Henry Ford's assembly line approach to car manufacturing, where human-assisted AI would standardize the development process to increase success rates and efficiency.
- This new approach is claimed to make software development more predictable, robust, efficient and faster while benefiting developers through more business opportunities, higher utilization, and no risk of cost overruns.
This document discusses key customer service metrics that organizations should track, including customer satisfaction, loyalty, feedback, contact volume, agent performance, and more. It recommends focusing on 2-3 metrics that relate to the business' core goals of revenue, profit, and growth. Examples are given from companies like Zappos and Bonobos that illustrate how they measure and improve customer service. The document stresses the importance of proper data collection and analysis to ensure metrics are meaningful.
This document lists 9 things to watch out for when hiring a consultant, including whether they return calls and emails promptly, submit low bids just to get work, want to partner rather than just consult, charge extra fees, hire inexperienced staff, claim to offer full service but may not, listen well and have good people skills, address complaints quickly, and prioritize the client's needs over their own. It also advertises a book on consultants for $15.95.
What is the Customer Effort Score (CES)?CheckMarket
There are different ways to measure customer satisfaction. In this presentation we present you one of them: the 'Customer Effort Score' or CES. Discover it now!
Learn more about the score and how to use it in a survey, followed by some very useful tips and tricks.
Check our website for more information:
https://www.checkmarket.com
How to Design IVR Survey Campaigns for better Engagement?Abhi Myan
Interactive Voice Response (IVR) is an automated telephony system that answers incoming calls and records the callers' response to a virtual menu. The response may either be used to conduct a survey or to route calls to the concerned team or agent. IVR is a convenient channel for businesses to interact with their customers seamlessly and conduct surveys.
This presentation details a few tips for you to curate a highly engaging IVR survey campaign, like:
1. Set clear goals
2. Set simple questions
3. Implement easy navigation
4. Arrange questions logically
5. Avoid ambiguity
6. Use laymen's terms
7. Use scale based questions with care
8. Pre-test the survey
NPS (Net Promoter Score) - Science or PseudoscienceProduct Anonymous
The document discusses the Net Promoter Score (NPS) metric for measuring customer loyalty and likelihood to recommend a company. While NPS is widely used, the document notes it has limitations and may not be a reliable or predictive measure in all industries and situations. Specifically, NPS can be volatile, obscure other important information, and may not accurately reflect future business success or growth since loyalty is only one contributing factor. The document provides tips on how to use NPS more effectively by combining it with other qualitative and quantitative customer feedback metrics.
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers expect businesses to effortlessly resolve their issues with speed and accuracy.
Use these tips to help you improve first call resolution (FCR) within your call center and give your customers the service and support they demand.
Talkdesk
Cloud-Based Call Center Software
www.talkdesk.com/free-trial
Matt Colebourne “Development Outsourcing and Software Development – Time for...Lviv Startup Club
This document discusses issues with traditional software development outsourcing and proposes a new approach powered by human-assisted AI:
- Currently, only about 3% of software projects are successful due to incomplete specifications from clients, misunderstandings between clients and vendors, and vendors taking losses on failed projects.
- The author proposes a new model of software development inspired by Henry Ford's assembly line approach to car manufacturing, where human-assisted AI would standardize the development process to increase success rates and efficiency.
- This new approach is claimed to make software development more predictable, robust, efficient and faster while benefiting developers through more business opportunities, higher utilization, and no risk of cost overruns.
Experience Management is not a list of individual problems and solutions. It's a single puzzle. When it is put together properly, each piece works far more efficiently than it possibly could as an individual solution.
Pre-order your copy of Create WOW Customer Experiences: http://try.socialsurvey.com/createwow-cx-book/
What Is Customer Effort Score and How Do You Measure CES?Kayako
What is customer effort score (CES)?
This metric shows how much effort the customer thinks they had to put in to have their problem resolved. It’s a survey question “How easy was it for you to get your problem solved?” (scale of 1 to 5)
Why should you measure customer effort scores?
Knowing your CES allows you to see what needs to be done to improve the way your support team interacts with your customers.
It is a strong predictor of future customer loyalty – those with high effort scores are less likely to become return customers.
Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics/
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a metric used to gauge customer satisfaction and loyalty. It is based on responses to a single question - "How likely are you to recommend our company/product/service to a friend or colleague?" Respondents are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is the percentage of Promoters minus the percentage of Detractors. While a simple metric, NPS provides insights when measured continuously over time. Companies should focus on converting Detractors to Passives and increasing Promoters to improve their NPS.
Our 5 step process to hire for excellence - Kayako webinar slidesKayako
Our 5 Step Process to Hire for Excellence
In this webinar, Kayako's co-founder and COO, Jamie Edwards, and Director of Support, Sarah Chambers, team up to share their best hiring practices, and the steps it takes to hire the best talent around.
Learn how to transform your team with these hiring best practices.
Watch the Webinar: learn.kayako.com/webinar-our-5-step-process-to-hire-for-excellence
Needing to optimize every aspect of the customer’s digital experience while living in ‘the age of the customer‘, many brands view A-B testing as the universal solution for all their needs. The value of testing is there but only if the following pitfalls are avoided.
At Etuma we have analysed over 20 million feedback messages for our customers. In this slideshare we go through the 7 lessons from analysing those feedback messages.
The document discusses the importance of first contact resolution (FCR) for customer service. It provides definitions of FCR and FLR (first level resolution) and notes that a 1% increase in FCR can result in a 0.64% increase in customer satisfaction. It also discusses how to improve FCR rates through tools like knowledge management systems, self-service options, and empowering front-line agents to resolve issues independently. Regular measurement of metrics like FCR, customer satisfaction, and cost per call is emphasized to continuously improve service delivery.
Small business owners face many decisions around equipment purchases, marketing spending, pricing, and operations efficiency. A consultant can help by providing industry experience and knowledge to assess the situation and reduce the risks of decisions. While consultants may seem like a luxury, they can often save more money than they cost through tips on marketing, vendor relationships, and improving functionality. Consultants can also help complete projects and answer questions to ensure successful outcomes.
What is average first reply time?
This metric shows how long it takes for your support team to get back to a customer’s first request.
Why should you measure average first reply time?
First reply time is more important than overall reply times because it’s an acknowledgement to the customer that their issue is being looked into.
It also indicates how quickly your team is addressing new tickets, and helps you see if you have enough team members to deal with volume.
Different channels have different expectations for first reply time, but in general a high first reply time means that customers may channel switch because they aren’t sure if you’ve received their message or are working on their case.
Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics
The document discusses universal principles and life goals. It presents the search for happiness as involving inner mind satisfaction and physical well-being. The three basic life goals are described as mature character, loving relationships and family, and contribution to society. These goals are interconnected and centered around the concept of true love. Principles like duality, interaction, growth, and freedom with responsibility are explored in relation to character development and harmonious relationships.
1. O documento lista vários livros infantis de diferentes gêneros literários como poesia, contos e enciclopédias.
2. Os livros tratam de temas como ecologia, montanhas, números, bosques, sol, amigos, animais e história.
3. As obras estão organizadas por assunto, gênero literário, nível de ensino, idioma e outros critérios.
The document discusses strategies for a public library to engage with its community and empower and enrich patrons. It suggests the library determine how people currently find the library, patrons' interests, and what people are saying. It also recommends considering upcoming events like the World Cup and Tour de France to find connection opportunities and answering patron questions in various local venues like schools and government offices.
El documento proporciona información sobre cómo escribir un artículo científico, incluyendo las fases previas de planificación, la preparación, redacción y envío. Detalla los pasos a seguir como decidir publicar y elegir la revista, establecer la autoría, elaborar el esquema y realizar borradores. También cubre los aspectos a incluir como el título, resumen, introducción, métodos, resultados, discusión y bibliografía.
This document summarizes the seven most important SharePoint success factors according to Richard Harbridge. It discusses understanding non-technical factors like requirements, limitations, and effort estimation. It emphasizes achieving buy-in by mapping needs to technology and managing expectations. It addresses determining and supporting ROI through prioritization and improving return. It covers implementing successful governance through teams, deliverables, and frameworks. It recommends an iterative implementation approach with communication and support planning. Finally, it discusses improving user adoption by demonstrating value, training, and support.
Share point fest dallas 7 sharepoint success factorsRichard Harbridge
This document discusses seven non-technical factors for successful SharePoint implementations: 1) Understanding requirements and limitations to avoid failures, 2) Achieving buy-in from IT and decision-makers by explaining costs and value, 3) Determining and communicating return on investment using various analyses, 4) Implementing governance through cross-functional teams and deliverables, 5) Approaching implementations iteratively with communication and support planning, 6) Providing diverse and digestible support resources, and 7) Improving user adoption by demonstrating value through examples. The key is to avoid too broad of scope, carefully manage expectations, and maintain focus on business objectives over time.
This document provides templates for identifying the top 5 frequently asked questions (FAQs) within various company departments, including Human Resources, Finance, Marketing, Information Technology, Sales & Customer Service, and Operations. It also lists the overall top 10 FAQs across all departments. The purpose is to analyze common support calls and provide solutions to FAQs on the company intranet for easy employee access, which can save costs and increase productivity.
The document discusses seven non-technical factors for SharePoint success: understanding requirements and limitations, accurate estimation, achieving buy-in, determining return on investment, implementing governance, supporting users iteratively, and planning for new work. It emphasizes understanding business needs, sharing expectations, using metrics, collaborative teamwork, communication, and managing capabilities.
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePointRichard Harbridge
The document discusses seven non-technical factors for successful SharePoint implementations: understanding requirements and limitations, achieving buy-in, determining return on investment, implementing governance, taking an iterative approach, communication planning, and establishing support structures. It emphasizes understanding organizational needs, managing stakeholder expectations, evaluating financial and non-financial benefits, documenting processes and roles, and communicating effectively throughout the project life cycle.
Experience Management is not a list of individual problems and solutions. It's a single puzzle. When it is put together properly, each piece works far more efficiently than it possibly could as an individual solution.
Pre-order your copy of Create WOW Customer Experiences: http://try.socialsurvey.com/createwow-cx-book/
What Is Customer Effort Score and How Do You Measure CES?Kayako
What is customer effort score (CES)?
This metric shows how much effort the customer thinks they had to put in to have their problem resolved. It’s a survey question “How easy was it for you to get your problem solved?” (scale of 1 to 5)
Why should you measure customer effort scores?
Knowing your CES allows you to see what needs to be done to improve the way your support team interacts with your customers.
It is a strong predictor of future customer loyalty – those with high effort scores are less likely to become return customers.
Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics/
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 QuestionCheckMarket
The Net Promoter Score (NPS) is a metric used to gauge customer satisfaction and loyalty. It is based on responses to a single question - "How likely are you to recommend our company/product/service to a friend or colleague?" Respondents are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is the percentage of Promoters minus the percentage of Detractors. While a simple metric, NPS provides insights when measured continuously over time. Companies should focus on converting Detractors to Passives and increasing Promoters to improve their NPS.
Our 5 step process to hire for excellence - Kayako webinar slidesKayako
Our 5 Step Process to Hire for Excellence
In this webinar, Kayako's co-founder and COO, Jamie Edwards, and Director of Support, Sarah Chambers, team up to share their best hiring practices, and the steps it takes to hire the best talent around.
Learn how to transform your team with these hiring best practices.
Watch the Webinar: learn.kayako.com/webinar-our-5-step-process-to-hire-for-excellence
Needing to optimize every aspect of the customer’s digital experience while living in ‘the age of the customer‘, many brands view A-B testing as the universal solution for all their needs. The value of testing is there but only if the following pitfalls are avoided.
At Etuma we have analysed over 20 million feedback messages for our customers. In this slideshare we go through the 7 lessons from analysing those feedback messages.
The document discusses the importance of first contact resolution (FCR) for customer service. It provides definitions of FCR and FLR (first level resolution) and notes that a 1% increase in FCR can result in a 0.64% increase in customer satisfaction. It also discusses how to improve FCR rates through tools like knowledge management systems, self-service options, and empowering front-line agents to resolve issues independently. Regular measurement of metrics like FCR, customer satisfaction, and cost per call is emphasized to continuously improve service delivery.
Small business owners face many decisions around equipment purchases, marketing spending, pricing, and operations efficiency. A consultant can help by providing industry experience and knowledge to assess the situation and reduce the risks of decisions. While consultants may seem like a luxury, they can often save more money than they cost through tips on marketing, vendor relationships, and improving functionality. Consultants can also help complete projects and answer questions to ensure successful outcomes.
What is average first reply time?
This metric shows how long it takes for your support team to get back to a customer’s first request.
Why should you measure average first reply time?
First reply time is more important than overall reply times because it’s an acknowledgement to the customer that their issue is being looked into.
It also indicates how quickly your team is addressing new tickets, and helps you see if you have enough team members to deal with volume.
Different channels have different expectations for first reply time, but in general a high first reply time means that customers may channel switch because they aren’t sure if you’ve received their message or are working on their case.
Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics
The document discusses universal principles and life goals. It presents the search for happiness as involving inner mind satisfaction and physical well-being. The three basic life goals are described as mature character, loving relationships and family, and contribution to society. These goals are interconnected and centered around the concept of true love. Principles like duality, interaction, growth, and freedom with responsibility are explored in relation to character development and harmonious relationships.
1. O documento lista vários livros infantis de diferentes gêneros literários como poesia, contos e enciclopédias.
2. Os livros tratam de temas como ecologia, montanhas, números, bosques, sol, amigos, animais e história.
3. As obras estão organizadas por assunto, gênero literário, nível de ensino, idioma e outros critérios.
The document discusses strategies for a public library to engage with its community and empower and enrich patrons. It suggests the library determine how people currently find the library, patrons' interests, and what people are saying. It also recommends considering upcoming events like the World Cup and Tour de France to find connection opportunities and answering patron questions in various local venues like schools and government offices.
El documento proporciona información sobre cómo escribir un artículo científico, incluyendo las fases previas de planificación, la preparación, redacción y envío. Detalla los pasos a seguir como decidir publicar y elegir la revista, establecer la autoría, elaborar el esquema y realizar borradores. También cubre los aspectos a incluir como el título, resumen, introducción, métodos, resultados, discusión y bibliografía.
This document summarizes the seven most important SharePoint success factors according to Richard Harbridge. It discusses understanding non-technical factors like requirements, limitations, and effort estimation. It emphasizes achieving buy-in by mapping needs to technology and managing expectations. It addresses determining and supporting ROI through prioritization and improving return. It covers implementing successful governance through teams, deliverables, and frameworks. It recommends an iterative implementation approach with communication and support planning. Finally, it discusses improving user adoption by demonstrating value, training, and support.
Share point fest dallas 7 sharepoint success factorsRichard Harbridge
This document discusses seven non-technical factors for successful SharePoint implementations: 1) Understanding requirements and limitations to avoid failures, 2) Achieving buy-in from IT and decision-makers by explaining costs and value, 3) Determining and communicating return on investment using various analyses, 4) Implementing governance through cross-functional teams and deliverables, 5) Approaching implementations iteratively with communication and support planning, 6) Providing diverse and digestible support resources, and 7) Improving user adoption by demonstrating value through examples. The key is to avoid too broad of scope, carefully manage expectations, and maintain focus on business objectives over time.
This document provides templates for identifying the top 5 frequently asked questions (FAQs) within various company departments, including Human Resources, Finance, Marketing, Information Technology, Sales & Customer Service, and Operations. It also lists the overall top 10 FAQs across all departments. The purpose is to analyze common support calls and provide solutions to FAQs on the company intranet for easy employee access, which can save costs and increase productivity.
The document discusses seven non-technical factors for SharePoint success: understanding requirements and limitations, accurate estimation, achieving buy-in, determining return on investment, implementing governance, supporting users iteratively, and planning for new work. It emphasizes understanding business needs, sharing expectations, using metrics, collaborative teamwork, communication, and managing capabilities.
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePointRichard Harbridge
The document discusses seven non-technical factors for successful SharePoint implementations: understanding requirements and limitations, achieving buy-in, determining return on investment, implementing governance, taking an iterative approach, communication planning, and establishing support structures. It emphasizes understanding organizational needs, managing stakeholder expectations, evaluating financial and non-financial benefits, documenting processes and roles, and communicating effectively throughout the project life cycle.
Best Practices - The Seven Most Important Success FactorsRichard Harbridge
The document discusses the seven most important non-technical factors for SharePoint success: understanding requirements and limitations, accurate effort estimation, achieving buy-in, determining return on investment, governance, user adoption, and planning for new work. It emphasizes understanding business needs, communicating vision, using metrics, collaborative teams, an iterative approach, and managing capabilities. Success requires understanding both technical and non-technical issues to avoid common reasons for project failure.
The Seven Most Important (Non Technical) SharePoint Success FactorsRichard Harbridge
The document discusses seven non-technical factors for successful SharePoint implementations: understanding requirements and limitations, estimating effort accurately, achieving buy-in, determining return on investment, implementing governance, adopting an iterative approach, and improving user adoption. It provides details on each factor, emphasizing the importance of clear expectations, effective communication, governance, and an iterative rollout process to achieve SharePoint success.
SharePoint Saturday Boston - 7 SharePoint Success FactorsRichard Harbridge
The document discusses the seven most important non-technical factors for SharePoint success: understanding requirements and needs; knowing software limitations; accurate effort and schedule estimation; making informed decisions; achieving buy-in and setting expectations; determining and supporting ROI; and implementing governance. It provides tips for each factor, such as researching needs before choosing technology, explaining information to different stakeholders, and measuring both financial and non-financial impact. The document emphasizes iterative implementation, user adoption through communication and training, and planning for new work and growth.
The document introduces the panelists for an upcoming panel discussion on issues related to IT support. It provides the format for the panel, including that questions were submitted in advance and will be selected by the emcee for the panelists to discuss. It also lists the questions that will be addressed by the panelists during the discussion.
Questions in the meeting: From Startups to Venture CapitalistsWiziin Inc.
Are you a startup founder looking to secure funding from venture capitalists? Do you want to know the questions to expect during a meeting with VCs? If so, our new ebook, "Questions in the Meeting: From Startups to Venture Capitalists," is perfect for you.
Securing funding from venture capitalists is critical for many startups. However, it can be challenging to navigate the process, especially if you are not familiar with the types of questions that VCs usually ask during meetings.
To help startup founders prepare for these meetings, our ebook provides a comprehensive list of questions that VCs typically ask when considering investing in a startup. By preparing for these questions, you can communicate your business's value proposition, market opportunity, and growth potential effectively.
In addition, the ebook also provides a list of questions that startups should ask during meetings with VCs. By asking these questions, you can gain a better understanding of the VC's investment strategy, and determine if they are the right fit for your business.
By downloading "Questions in the Meeting: From Startups to Venture Capitalists," you'll have access to a valuable resource that can help you prepare for your next meeting with a VC. With the right preparation, you'll be able to answer any question with confidence and increase your chances of securing the funding that your business needs to grow and succeed.
Don't miss out on this opportunity to take your startup to the next level. Download "Questions in the Meeting: From Startups to Venture Capitalists" today, and start preparing for your next meeting with a VC. With our ebook, you'll be well on your way to securing the funding that your business needs to succeed.
eSavvy webinar: Top 5+1 Tips of How to Maximize the ROI of a CRM InvestmenteSavvy
Do you want to know how to maximize the return of investment in a CRM system? Are you interested to find out how to truly use a CRM system to its full potential and how you can benefit from doing so? Then watch our next webinar, during which our Managing Director David Goad will share with you top tips on how to maximize the ROI of a CRM investment. David has been involved in more than 200 Business Application Implementations and was one of the contributing authors of the proven project management methodology recommended by Microsoft – Dynamics Sure Step. He will use his vast experience and project management knowledge to provide you with valuable insights about how to select your new CRM, how to prepare for CRM deployment projects and what to do during and after the project to maximize the results from your investment.
The document outlines 7 common pitfalls or "deadly sins" that advertisers face when conducting media agency reviews or pitches. These include: 1) not properly dealing with the incumbent agency, 2) underestimating the challenges of a review, 3) choosing the wrong pitch consultant, 4) not appreciating the internal politics, 5) talking to the wrong agency contacts, 6) over relying on best practices, and 7) fearing contract negotiations. For each pitfall, the document provides recommendations on how to avoid or fix the problem to help ensure a successful agency review.
The document outlines a proposed job analysis for an IT company in Vietnam. It discusses the need to perform job analysis to identify suitable employees, provide performance evaluation input, and reduce manager ambiguity. It describes analyzing the company's strategies, environment, and goals to understand business needs. Example job positions are identified for increasing sales and customer satisfaction like sales representatives, business analysts, and service technicians. A job map is presented showing the relationships between different roles and their responsibilities to customers, services, and technology development.
SharePoint Saturday Redmond - The Seven Most Important (Non Technical) ShareP...Richard Harbridge
The document discusses seven non-technical factors for successful SharePoint implementations: 1) Understanding requirements and limitations to make informed decisions; 2) Achieving buy-in from IT and management by addressing their priorities of cost and value; 3) Determining and communicating return on investment both financially and non-financially; 4) Implementing governance through cross-functional teams and deliverables; 5) Taking an iterative approach with communication and support planning; 6) Providing effective training and support through various methods; 7) Improving user adoption by demonstrating value and benefits like mobility and accessibility.
The document discusses seven non-technical factors for successful SharePoint implementations: 1) Understanding requirements and limitations to make informed decisions, 2) Achieving buy-in from IT and management by addressing their priorities, 3) Determining and communicating return on investment to prioritize efforts, 4) Implementing governance through cross-functional teams and standards, 5) Taking an iterative approach to allow for adjustments, 6) Providing effective training and support, and 7) Improving user adoption by demonstrating value and accessibility. The key is to have a shared understanding of needs and manage expectations throughout the process.
SharePoint Success In Seven Steps - Microsoft SPC12Richard Harbridge
Joe implemented SharePoint iteratively at his company by focusing on understanding business needs, managing stakeholder expectations, prioritizing initiatives based on estimated value and difficulty, establishing governance processes, providing effective support, promoting user adoption through demonstrations of value, and cultivating new work to continue expanding SharePoint's use. Key aspects included ensuring IT and decision makers understood SharePoint's benefits, measuring initiatives to improve return on investment, using cross-functional teams, and planning for ongoing growth of capabilities.
If you’re looking for a comprehensive step-by-step process to guide you to an effective and less time-consuming vendor onboarding, you’re in the right place. Process Street has long been managing vendor onboarding processes and developing ways to make them effortless and less stressful. That’s why we know all the challenges firsthand and want to share our knowledge, solutions, best practices, and tips to help you execute efficient vendor onboarding the very first time. And thanks to our free vendor onboarding workflow template below, you’ll soon be on your way to designing the best onboarding experience for your vendors.
Client Opinions, Market-Driven Thinking
Our market research firm, Client Opinions, offers a full-service client feedback program to help businesses gather actionable insights to grow their business.
CRM Selection Processes: Best Practices in Evaluating Your CRM OptionsNet at Work
This webinar discusses Net@Work's CRM strategy and platform selection program. The program is a multi-step process that helps companies define a CRM strategy aligned to their business, make an informed decision on the best CRM platform, and understand expected investment. The process breaks down business processes, quantifies needs, evaluates platforms against weighted needs, and selects the platform best delivering ROI. It typically takes 1-3 days for analysis and 1-2 weeks for off-site work, costing $6,500-$10,000 depending on company size. The program provides recommendations, implementation plans, training plans and fully prepared budgets.
This document provides a checklist of questions for vetting call center software providers. It covers key areas to evaluate such as uptime, scalability, redundancy, service level agreements, pricing, data security, support, implementation, APIs, integrations, operations, and compliance. For each area, 3-4 example questions are given to assess the provider's capabilities and policies in that area. The conclusion emphasizes that support quality should not be underestimated and the best providers revolutionize their industry by prioritizing customer needs.
Similar to Part 1 - 10 steps to selecing the right IT outsourcing partner (20)
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Part 1 - 10 steps to selecing the right IT outsourcing partner
1. Part 1
10 steps to selecting the
right IT outsourcing
partner
January 2013
Insert Client
logo on
master slide
2. Successful IT outsourcing
IT outsourcing can bring many
benefits to your organisation.
BUT a successful partnership is
reliant on selecting the right
partner.
This first part shares 5 of the 10
steps to help you select the right
IT outsourcing partner.
3. Step 1 – Understand your motives
First and foremost ask yourself “Why are you considering
outsourcing to a third party?”
Reduce cost
Improve Service
Relieve pressure
Improve innovation
4. Step 2 – Which capabilities to
outsource?
DON’T outsource your core capability
Why?
Because this is what makes
you stand out from the crowd!
5. Step 3 – Identify your critical
success factors
What will success look like in the future?
This wil
l help y
ou and
chosen
yo
IT outso
urcing p ur
agree th
artner
e best s
trategy
achieve
to
your go
al.
6. Step 4 – Onshore or offshore?
What will work best for your customers and team?
Customer
How will it impact them?
What will their view be?
Team
How often will they need
to communicate?
Will there be language or
time difference barriers?
7. Step 5 – Prepare a good Request
for Proposal (RFP)
The response you receive is often only as good as the RFP
itself
+
=
Strong and correct requirements spec
& time and money saving down the line
8. COMING SOON!
Part 2 – In the second and concluding part we will
reveal the final 5 steps you need to take to put your
plan into action.
9. Keep in touch with MSM
twitter.com/msmsoftware
msmsoftware.com/blog
Company Page – MSM Software
10. Keep in touch with MSM
twitter.com/msmsoftware
msmsoftware.com/blog
Company Page – MSM Software