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A - B T E S T I N G
3 FATAL FLAWS OF
Stop-And-Go Testing
A-B TESTING IS A GOOD STARTING
POINT BUT NOT A FINAL DESTINATION
FOR YOUR CUSTOMER EXPERIENCE
OPTIMIZATION JOURNEY
A B
Test Stop Test
Digital commerce brands do not realize that
visitor preferences are changing all the time.
Therefore, even statistically confident results
are going to produce only temporary results
and very limited insights.
Solution: continuous optimization
# 1 D I S J O I N T E D P R O C E S S
# 2 D I S J O I N T E D T R E A T M E N T S
# 3 D I S J O I N T E D J O U R N E Y S
Element-By-Element Testing
Step-By-Step Testing
Every element on the web page interacts -
positively or negatively - with every other
element of the web page. Running a
sequence of A-B tests consisting of multi-
element treatments does not provide
interactive insights and it produces
inconsistent results.
Solution: multivariate optimization
A customer's buying journey is a very
interdependent consideration path. An action
on one step requires different experiences on
the next step. Running independent tests of
different steps of the buying journey produces
non-measurable and potentially false results.
Solution: full-funnel progressive optimization.

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3 fatal-flaws-of-a-b-testing

  • 1. A - B T E S T I N G 3 FATAL FLAWS OF Stop-And-Go Testing A-B TESTING IS A GOOD STARTING POINT BUT NOT A FINAL DESTINATION FOR YOUR CUSTOMER EXPERIENCE OPTIMIZATION JOURNEY A B Test Stop Test Digital commerce brands do not realize that visitor preferences are changing all the time. Therefore, even statistically confident results are going to produce only temporary results and very limited insights. Solution: continuous optimization # 1 D I S J O I N T E D P R O C E S S # 2 D I S J O I N T E D T R E A T M E N T S # 3 D I S J O I N T E D J O U R N E Y S Element-By-Element Testing Step-By-Step Testing Every element on the web page interacts - positively or negatively - with every other element of the web page. Running a sequence of A-B tests consisting of multi- element treatments does not provide interactive insights and it produces inconsistent results. Solution: multivariate optimization A customer's buying journey is a very interdependent consideration path. An action on one step requires different experiences on the next step. Running independent tests of different steps of the buying journey produces non-measurable and potentially false results. Solution: full-funnel progressive optimization.