Paradigm Shift - Reengineering Your Workforce for the COVID-19 Era and Beyond
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This document summarizes an executive roundtable discussion hosted by EPAY Systems on reengineering workforces for the COVID-19 era. It includes an introduction of the speakers and panelists from various companies. Survey results are presented on the impacts of COVID-19 on sales, headcount, labor costs, and strategies to bring employees back to work. The panel discusses strategies around controlling costs, workforce productivity, business risks, and ensuring business continuity. Participants are polled on technology helping with productivity and interest in a new HCM solution.
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Paradigm Shift - Reengineering Your Workforce for the COVID-19 Era and Beyond
- 1. Paradigm Shift: Reengineering Your Workforce for the COVID-19 Era and Beyond An Executive Roundtable for Service and Manufacturing Firms EPAY 2020 Webinar Series Sponsors
- 2. 2 Speakers Michelle Lanter Smith Chief Marketing Officer EPAY Systems Dr. Steven J. Davis Professor of Economics and International Business University of Chicago Booth School of Business
- 3. 3 Who is EPAY Systems CHICAGO BASED TECH COMPANY PROVIDER OF COMPLETELY UNIFIED, FULL SERVICE HCM SOLUTIONS SERVING HOURLY WORKFORCE ENVIRONMENTS INDUSTRY LEADER FREE PREMIUM CUSTOMER SUPPORT FOUNDED 2001 UNIQUELY FLEXIBLE CLOUD BASED TIME & LABOR MANAGEMENT TECHNOLOGY 24 HOURS/DAY 7 DAYS/WEEK, 365 DAYS/YEAR 170,000+ WORKSITES
- 4. 4 Panelists Jacob Suen President and CEO Airgain, INC. Adriano Pedrelli Former CEO/Board Member of WasteDry and ImpactPolymer, Current Board Member The Global Chamber Anthony Scaglione EVP and CFO ABM Brooke B. Tabshouri Attorney, Employment And Labor Law Duane Morris, LLP
- 5. 5 COVID-19 Industry Response Survey Results: Demographics 47% 31% 22% INDUSTRIES Manufacturing Business Services Other 0 5 10 15 20 25 30 35 Less than 100 100-499 500+ SampleComposition Number of Employees SIZE DISTRIBUTION Sample size = 121
- 6. 6 COVID-19 Industry Response Survey Results: Sales Forecast 2020 - 2021 0 5 10 15 20 25 30 35 40 -60 -50 -40 -30 -20 -10 0 10 20 30 40 PercentageofRespondents Percentage Change in Sales What’s your best guess for the impact of coronavirus on your firm’s sales revenues in 2020? Equal-weighted mean: -10.5% Employment- weighted mean: -7.1%
- 7. 7 COVID-19 Industry Response Survey Results: Workforce Forecast 2020 - 2021 0 10 20 30 40 50 60 -50 -40 -30 -20 -10 0 10 20 30 40 50 PercentageofRespondents Percentage Change in Headcount Compared to your overall headcount on January 1, 2020, how much do you expect your company’s overall headcount to increase or decrease by January 1, 2021? Equal-weighted mean: -1.24% Employment- weighted mean: -3.85%
- 8. 8 Audience Poll Regarding reengineering your workforce for the COVID-19 era and beyond, are your primary concerns related to: A) The hourly workforce (your frontline or production workers) B) The back office staff C) Both
- 9. 9 Panel Question: Labor and Employment What strategies are you taking to control direct and indirect labor costs for the next few months? What factors prevent you from controlling your costs as well as you'd like (hazard pay, union rules, etc.) Do any of those strategies raise legal concerns? Is there current litigation in this area that we should be aware of?
- 10. 10 COVID-19 Industry Response Survey Results: Labor Cost Reductions 12% 19% 21% 22% 23% 24% 27% 45% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Reducing pay, according to statutory guidelines Reducing executive pay, according to statutory… Implementing furloughs (temporary separation… Delaying or rescinding 2020 merit increases Reducing or canceling incentive bonuses Implementing permanent reductions-in-force Freezing headcount (hiring freeze) None currently, monitoring the situation * Less than 10% of the respondents selected one of the following categories: Implementing early retirement packages, Reducing sales commissions, Requiring mandatory vacation, Moving workers from full-time to part-time status, Reducing contingency. Which of the following labor cost reductions is your company making over the next six months?
- 11. 11 Panel Question: Workforce Productivity What do you foresee as having the biggest impact on workforce productivity (good or bad) in the coming months? How are you tackling productivity concerns?
- 12. 12 COVID-19 Industry Response Survey Results: Workforce Priorities 13% 17% 32% 43% 53% 63% 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% Artificial intelligence Redundancy programs Automation (to reduce labor costs) Reskilling or upskilling employees on new… Flexible working hours Cross-training and knowledge transfer Remote working Which of the following workforce priorities will your company review during the next three to six months?
- 13. 13 COVID-19 Industry Response Survey Results: Strategies to Bring Employees Back to Work 13% 36% 43% 43% 49% 53% 77% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Improving facility ventilation rates Returning to work strategies will be based on local infection rates and risk (e.g., different strategies by location) Creating smaller workgroups to limit mixing of employees/groups in the workplace Implementing physical or structural changes to the workplace (e.g., sneeze guards, barriers) Staggering return to work to allow greater social distancing by splitting employees into shifts based on specific criteria or… Temperature checks at the start of each shift, mandatory handwashing at work, mandatory facemasks Enhanced cleaning and disinfection of the workplace * Less than 10% of the respondents selected one of the following categories: Requiring antibody screening to test for immunity before return to work; Not sure, have not yet considered a return to work strategy. Which of the following workforce strategies are you considering in your effort to bring employees back to work?
- 14. 14 Audience Poll What technology has helped you control productivity issues during the COVID-19 crisis? A) Collaboration technology (GoToMeeting, Zoom, etc) B) Time and attendance technology C) Learning Management Systems D) Online HR technology (virtual onboarding) E) N/A
- 15. 15 Panel Question: Business Risk What steps are you taking to ensure that your business can continue successfully if COVID cases surge again? What can employers require of their workers to keep everyone safe and healthy without running afoul of the law? Temperature checks, inquiries into activities and whereabouts outside the workplace, restrictions on non-work activities, etc.? Is there current litigation in this area we should be aware of?
- 16. 16 COVID-19 Industry Response Survey Results: Business Continuity Plan (BCP) 16% 18% 18% 33% 37% 46% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Improving the effectiveness of your mental wellbeing program Minimizing the risk associated with skills and knowledge residing in contingent workers Not applicable, we do not have a formal BCP Ensuring sufficient employees can be quickly reassigned to critical business areas and locations Retention plans for critical talent Ensuring critical roles are covered by a succession plan * Less than 10% of the respondents selected Line Manager BCP Training. 18% of respondents selected None of the above. Which of the following workforce areas of your Business Continuity Planning (BCP) does your company intend to review in the next three to six months?
- 17. 18 Questions?
- 18. We’re Here to Help! Connect with Our HCM Analytics Team Identify targeted areas where you could potentially reduce your labor costs while minimizing long term damage Discuss your current plans for workforce changes to manage the next 30 to 90 days and receive feedback on potential risks and opportunities Suggest key metrics for you to track so you could forecast labor costs better and make earlier interventions Workforce Realignment Feedback Session Sign up when you exit today’s webinar.
- 19. 20 Audience Poll A) Yes B) No, thanks. Would you like a complimentary Workforce Realignment Session with our team of data scientists?
- 20. 21 Questions?
- 21. 22 APPLICANT TRACKING BENEFITS ADMINISTRATION PAYROLL & TAX MANAGEMENT TIME & LABOR MANAGEMENT HUMAN RESOURCES MANAGEMENT PERFORMANCE MANAGEMENT EPAY HCM ANALYTICS LEARNING MANAGEMENT Complete Human Capital Management Solution
- 22. 23 Audience Poll A) Yes, and I'm currently researching B) Yes, but in 3- 6 months C) Yes, but in 6 -12 months D) Yes, in over a year E) No, not right now Are you considering a new Human Capital Management or Time and Attendance solution?
- 23. 24 Thank you! Jacob Suen President and CEO Airgain, INC. Adriano Pedrelli Former CEO/Board Member of WasteDry and ImpactPolymer, Current Board Member The Global Chamber Anthony Scaglione EVP and CFO ABM Brooke B. Tabshouri Attorney, Employment And Labor Law Duane Morris, LLP
- 24. 25 Today’s Moderator Dr. Steven J. Davis Professor of Economics and International Business University of Chicago Booth School of Business
- 25. 2626 And thank you to our sponsors! Linkedin.com/company/epay-systems @EPAYsystems EPAY 2020 Webinar Series Sponsors
- 26. 27 COVID-19 Resource Center Go to www.EPAYsystems.com and click on Resources at the top of the page.
- 27. Paradigm Shift: Reengineering Your Workforce for the COVID-19 Era and Beyond Thank you for watching! Learn more about EPAY Systems at: www.EPAYsystems.com Or call us at 877-800-EPAY
Editor's Notes
- Steven J. Davis is an applied economist who studies business dynamics, worker outcomes, economic uncertainty, public policy, and other topics. He is known for influential research using longitudinal data on firms and establishments to explore business dynamics, labor market effects, and economic performance. He is also co-founder of the Economic Policy Uncertainty project, the Survey of Business Uncertainty, and the Stock Market Jumps project. He co-organizes the Asian Monetary Policy Forum, held annually in Singapore. Household Items • We feel that the best education is when the viewers get to participate too! So we’ve included a number of polling questions so we can all gain more insight on how others are handling the issues that we’re going to talk about today. The polling questions are placed throughout today’s webinar – so be on the look out for them. All you have to do is select your answer on your keyboard. • We welcome your questions. If you have questions during the webinar, just type them in the Question box on the right side of your screen and I’ll read them to Jeff as they come in. You will receive the slides and an executive summary of our research.
- A little bit about EPAY systems, EPAY has been successful in the human capital management technology space since 2001. We are a Chicago-based business that’s always been about developing SaaS-based solutions for the employer with a hard-to-manage, hourly workforce. Not only are these employees hourly, they are often distributed across multiple worksite locations. Some of our customers’ employees are “on-the-go” or mobile, remote, OR working for multiple customers at multiple sites throughout the day or week. It’s a “hard to track” and “hard to manage” workplace– but it’s what we know and it’s the type of customers we love to serve! Since our inception, our priorities have always centered around doing things smarter, making our services affordable and going the extra mile for our customers. That’s why some of the nation’s largest building service contractors, staffing firms, venue managers, government entities and healthcare companies call us their valued partner. Today we deliver integrated human capital management technology that helps with everything from recruiting the employee to paying employees to retiring the employee. Our Time and Labor management technology at our human capital management system’s core. We deliver top-notch customer support – offering Premium 24/7 customer service for all.
- Adriano Pedrelli: Adriano Pedrelli is a successful business leader with experience in small and mid-market companies that include service-driven and transactional industries, franchising, and financial services. Recently, Adriano was the President and CEO of WasteDry, an eco-friendly wastewater disposal company which acquired Interpipe—that eventually led to the inception of ImpactPolymer. He is now serving his clients by helping them navigate through COVID. He is also on the Advisory Board of The Global Chamber. Anthony Scaglione: Anthony Scaglione is the Executive Vice President and CFO at ABM Industries, a Fortune 500 company and provider of facility solutions. Anthony is responsible for enterprise finance, tax, IT and Mergers & Acquisitions, including leading the transformation of the finance support function, creating a consolidated, field-based team that more effectively supports ABM operators across the country. He has been with ABM for more than 10 years. Brooke B. Tabshouri: Brooke B. Tabshouri practices in the area of employment and labor law at Duane Morris. Brooke has extensive experience counseling and advising clients in employment law issues, drafting employment policies and providing employee training, including required harassment training for managers in California. During the last few months, Brooke has spent much time counseling her clients on COVID-19 legal issues. Jacob Suen: Jacob Suen has been with Airgain, Inc, a manufacturer and leading provider of advanced antenna technologies, since 2006. He is currently the President and CEO. He brings over 20 years of domestic and international business development and management experience to Airgain and is responsible for strategic direction, operations and growth of the company.
- Slide 1: Show a histogram that depicts the size distribution of respondents (number of employees). Add information about the share of respondents in Manufacturing, Business Services, Other. This first slide tells us about the characteristics of the respondents.
- Slide 2: Show a chart that breaks down the responses to Q8 into deciles. Report the equal-weighted mean response and the employment-weighted mean response on the slide as well. This second slide summarizes how respondents expect their sales to grow or shrink between the start of 2020 and the start of 2021.
- Slide 3: Show a chart that breaks down the responses to Q7 into deciles. Report the equal-weighted mean response and the employment-weighted mean response on the slide as well. This third slide summarizes how respondents expect their workforces to grow or shrink between the start of 2020 and the start of 2021.
- Slide 5: Histogram of responses to Q2. Don’t display categories with less than 10%, but just list them in a note at the bottom. Implementing early retirement packages - 3.33% Reducing sales commissions - 8.33% Requiring mandatory vacation - 7.50% Moving workers from full-time to part-time status - 9.17% Reducing contingency or gig workers - 8.33% Other (please specify) - 1.67% Reponses: Need to increase workforce due to increase in volume Utilizing sub contractors
- Slide 5: Histogram of responses to Q1 – essentially the same as now but state each option in full and use larger font sizes. Drop “None of the above” and “Other (please specify).”
- Slide 7: Histogram of responses to Q4. Write out response options in full and use larger font. Don’t display categories with less than 10%, but just list them in a note at the bottom. Requiring antibody screening to test for immunity (where available) before return to work - 2.50% Not sure, have not yet considered a return to work strategy - 1.67% None of the above - 7.50% Responses: We had no staffing changes and continued production throughout period from March 1 We only had employees voluntarily take time off. They are welcome back as soon as they feel safe again. We have been working Everyone is back to work and being smart about it. Stop being wimps with a virus that ha 98% survival. Face shields or masks optional unless within 6 feet plus bonus for attendance. If sick still receive bonus Utilizing heath questionnaire to ensure those at work are symptom free Pre-return attestations
- Slide 8: Histogram of responses to Q5. Write out response options in full and use larger font. Don’t display categories with less than 10%, but just list them in a note at the bottom. Line manager BCP training - 3.31% Other – 1.65% (see below) Responses: Cross training so employees are able to help in other areas outside their normal scope. Simplify tasks or automate to reduce need for technical knowledge
- This is where you talk about what they’re going to get: The results of the survey, Julie’s document, Slides + webinar recording
- This is where you talk about what they’re going to get: The results of the survey, Julie’s document, Slides + webinar recording
- Adriano Pedrelli: Adriano Pedrelli is a successful business leader with experience in small and mid-market companies that include service-driven and transactional industries, franchising, and financial services. Recently, Adriano was the President and CEO of WasteDry, an eco-friendly wastewater disposal company which acquired Interpipe—that eventually led to the inception of ImpactPolymer. He is now serving his clients by helping them navigate through COVID. He is also on the Advisory Board of The Global Chamber. Anthony Scaglione: Anthony Scaglione is the Executive Vice President and CFO at ABM Industries, a Fortune 500 company and provider of facility solutions. Anthony is responsible for enterprise finance, tax, IT and Mergers & Acquisitions, including leading the transformation of the finance support function, creating a consolidated, field-based team that more effectively supports ABM operators across the country. He has been with ABM for more than 10 years. Brooke B. Tabshouri: Brooke B. Tabshouri practices in the area of employment and labor law at Duane Morris. Brooke has extensive experience counseling and advising clients in employment law issues, drafting employment policies and providing employee training, including required harassment training for managers in California. During the last few months, Brooke has spent much time counseling her clients on COVID-19 legal issues. Jacob Suen: Jacob Suen has been with Airgain, Inc, a manufacturer and leading provider of advanced antenna technologies, since 2006. He is currently the President and CEO. He brings over 20 years of domestic and international business development and management experience to Airgain and is responsible for strategic direction, operations and growth of the company.
- Steven J. Davis is an applied economist who studies business dynamics, worker outcomes, economic uncertainty, public policy, and other topics. He is known for influential research using longitudinal data on firms and establishments to explore business dynamics, labor market effects, and economic performance. He is also co-founder of the Economic Policy Uncertainty project, the Survey of Business Uncertainty, and the Stock Market Jumps project. He co-organizes the Asian Monetary Policy Forum, held annually in Singapore. Household Items • We feel that the best education is when the viewers get to participate too! So we’ve included a number of polling questions so we can all gain more insight on how others are handling the issues that we’re going to talk about today. The polling questions are placed throughout today’s webinar – so be on the look out for them. All you have to do is select your answer on your keyboard. • We welcome your questions. If you have questions during the webinar, just type them in the Question box on the right side of your screen and I’ll read them to Jeff as they come in. You will receive the slides and an executive summary of our research.
- (Michelle) We covered a lot of information today, so lets get to some questions. While the last minute questions are coming in, I want to tell you about our next webinar in our series . QUESTIONS?