MRDC has developed a pandemic plan with 3 phases to prepare for and respond to the H1N1 flu pandemic. Phase 1 focuses on communication with employees. Phase 2 prepares operational and management contingencies if 25% of staff gets sick. Phase 3 implements high alert precautions like masks, increased sanitation, and distancing if cases are identified. The plan aims to minimize spread and ensure essential services continue.

1. 1
Pandemic Procedure – September 2009
In preparation for the potential effects of the H1N1 Flu Pandemic MRDC Operations
Corporation has developed the following information and preventative procedures.
Pandemic Plan – Phase 1: Communication
MRDC Communication with Employees
Communication will be key before and during a pandemic outbreak. MRDC is now on the
contact list to receive pandemic updates from River Valley Health and these updates will be
circulated to all employees via email and bulletin boards postings.
MRDC will also inform its employees when internal preventative and health safety precautions
are upgraded. Employees should always follow the basic procedures for hand washing and
sanitizing to prevent infection.
Employee Responsibility
It is the responsibility of each employee to notify their supervisor if they are experiencing the
effects of a flu pandemic. These effects may include the employee themselves not feeling well,
or if an employee has to stay home to care for a family member. (see attached notification to
employees)
What should I do if I get sick?
If you are sick, you should stay home and avoid contact with other people as much as possible to
keep from spreading your illness to others.
Contact your health care provider if you are worried about your symptoms. If you have influenza
like symptoms and need to seek medical care you should contact your health care provider to
report illness (by telephone or other remote means) before seeking care at a clinic, physician’s
office, or hospital so they can minimize your contact with others when you get there.
However, the following emergency warning signs require that you go directly to an emergency
room or urgent care centre:
In children:
• Fast breathing or trouble breathing
• Bluish skin color
• Not drinking enough fluids
• Not waking up or not interacting

2. 2
• Being so irritable that the child does not want to be held
• Flu-like symptoms improve but then return with fever and worse cough
• Fever with a rash
In adults:
• Difficulty breathing or shortness of breath
• Pain or pressure in the chest or abdomen
• Sudden dizziness
• Confusion
• Severe or persistent vomiting
Pandemic Plan – Phase 2: Contingency Preparation
Operational Contingency
MRDC has planned and is continuing to improve its processes for continuing essential processes
in the event 25% of its operations staff become ill, or if key management staff are absent.
Winter Operations:
Fleet Complement: 19 Plow Vehicles and 4 spares
Facility Plow Routes: 8 Routes
MRDC deploys 19 plows on the Fredericton – Moncton Facility during snow and ice control
operations. To operate these units MRDC normally schedules the following winter season staff.
25 First Line Operators and 29 Second Line Operators = 54 Operators
A 25% reduction in staffing indicates that 14 operators would be unavailable for snow and ice
control operations, therefore leaving MRDC with 40 operators. Therefore MRDC would be able
to operate its 19 plow units and still have 21 operators in reserve, enough for the second line.
Additional Operators
MRDC also has a number of patrollers and mechanics who are properly licensed and trained in
snow and ice control operations. These employees act as backup operators in the event
additional emergency staffing is required.
In addition to our internal backup resources, MRDC may also be able to call upon external
operators from Brunway Highway Operations.

3. 3
Management and Supervisor Contingency
The management at MRDC has reviewed the key administration functions and has developed
cross training and contingencies in the event managerial staff become ill.
Senior Management:
• The General Manager and Operations Manager can work effectively from home.
Accounting:
• The Administration Manager can work effectively from home. There is also a second
person trained to perform essential administration functions.
Computers:
Reception:
• MRDC Operations Corporation phone system is covered 24/7 by Brunway Operations, in
the event that both the Receptionist and Administration Manager are not available.
• The MRDC receptionist is also able to work from home during a pandemic.
Buildings and Grounds:
Superintendents and Supervisors:
• Patrollers and the Operations Manager would provide backup for the operations
supervisors.
Support Coordinator
• The Support Coordinator has the ability to work from home.
Safety and Quality
• The Safety and Quality Offices could work effectively from home.
Health Materials and Preparation
• MRDC will order and store prevention materials such as:
o Masks
o Plastic Gloves

4. 4
o Disinfecting wipes
o Install hand sanitizers at all depots
o Store backup cleaning materials at all depots
• MRDC will contact the Victorian Order of Nurses (VON) in order to schedule the regular
flu season shot for all employees.
• Flu and Pneumonia Shots: River Valley Health is still recommending that individuals
receive each of the following inoculations.
• Regular Flu Shot – Scheduled for Oct 21st
• H1N1 Flu Shot (Available in November 2009 at designated Provincial clinics.)
• Pneumonia Shot (if you have diabetes or diseases of the lung, heart, kidney or liver)
Early Prevention: Hand Washing
Hand Washing is the most recommended method of eliminating the risk of infection and
transmitting infection to others. Wash your hands frequently (5-10 times per day) and follow the
directions posted in each washroom for proper hand washing techniques.
Early Prevention: Hand Sanitizers
Hand Sanitizers have been installed at multiple locations throughout each maintenance depot.
Sanitize your hands each time your enter or exit any facility.
Pandemic Plan – Phase 3: High Alert from River Valley Health
Hand Washing
Hand Washing is the most effective method of protecting yourself and others. During Phase 2
and 3 wash your hands at regular intervals and follow the hand washing procedures posted in the
washrooms.
Masks
Approved face masks shall be available to any employee who wishes to utilize this preventative
action. An individual’s hands which are infected with the virus which then touch their face is
common method of infection. H1N1 is not an airborne virus. It is contracted by touching an
infected surface or person.
Equipment Disinfection

5. 5
Disinfecting wipes shall be placed in each vehicle or at the depot entrance. When operators are
finished using equipment they must wipe down and disinfect any surface in which they come in
contact with.
Depot Disinfection
At the conclusion of each working day the Patrol Supervisors shall schedule employees for 15
minutes to help disinfect the working services at each depot. This will include;
• desks
• light switches
• telephones
• door knobs
• tables
• counters
• keyboards
Any surface that comes into contact with human hands may become infected. Plastic gloves
shall be worn by each employee before completing this procedure.

6. 6
Sample Notification to Employees
September XX, 2009
Dear Employees:
A / XX case(s) of Pandemic (H1N1) 2009 has/have been identified at MRDC Operations
Corporation.
Please monitor yourself daily for influenza-like illness (fever and cough, and one or more of the
following: sore throat, body aches and fatigue). If you develop these symptoms, please follow
the current public health advice on this issue, which includes isolating yourself from others when
sick,covering coughs and sneezes, and frequent hand-washing. You should isolate yourself from
others until you are free of symptoms, and feeling well. Taking antiviral medication to prevent
this disease in otherwise healthy people is not recommended at this time.
It is possible that further spread of this infection within the workplace has already occurred, so it
is important to review routine infection control measures, such as frequent hand washing,
covering coughs and sneezes, avoiding sharing personal items, and isolating yourself from others
when sick.
For more information on Pandemic (H1N1) 2009 flu virus, please feel free to contact your local
RHA Public Health office during normal office hours. For the most up-to-date information on
Pandemic (H1N1) 2009 at any time, please visit www.gnb.ca/flu or call our 24-hour Pandemic
(H1N1) 2009 phone line at 1-800-580-0038. The website is updated almost daily and the phone
line provides information, symptom triage, and health advice.
Your support in this matter is greatly appreciated.
Ross Mathers
General Manager

7. 6
Sample Notification to Employees
September XX, 2009
Dear Employees:
A / XX case(s) of Pandemic (H1N1) 2009 has/have been identified at MRDC Operations
Corporation.
Please monitor yourself daily for influenza-like illness (fever and cough, and one or more of the
following: sore throat, body aches and fatigue). If you develop these symptoms, please follow
the current public health advice on this issue, which includes isolating yourself from others when
sick,covering coughs and sneezes, and frequent hand-washing. You should isolate yourself from
others until you are free of symptoms, and feeling well. Taking antiviral medication to prevent
this disease in otherwise healthy people is not recommended at this time.
It is possible that further spread of this infection within the workplace has already occurred, so it
is important to review routine infection control measures, such as frequent hand washing,
covering coughs and sneezes, avoiding sharing personal items, and isolating yourself from others
when sick.
For more information on Pandemic (H1N1) 2009 flu virus, please feel free to contact your local
RHA Public Health office during normal office hours. For the most up-to-date information on
Pandemic (H1N1) 2009 at any time, please visit www.gnb.ca/flu or call our 24-hour Pandemic
(H1N1) 2009 phone line at 1-800-580-0038. The website is updated almost daily and the phone
line provides information, symptom triage, and health advice.
Your support in this matter is greatly appreciated.
Ross Mathers
General Manager